User Manual

31
Chapter 13: FAQ
Wi-Fi
What can I do if I forgot the Wi-Fi SSID and its password?
• As the administrator, log in to SRM via wired connection and go to
Network Center
>
Wireless
>
Wi-Fi
to nd
out the Wi-Fi SSID and password.
• If you forgot the administrator's login credentials, you may perform Soft Reset to reset the Wi-Fi SSID and its
password. For more information, please see "Reset Synology Router".
Why did my Wi-Fi SSID disappear?
• Check if the Wi-Fi network is enabled (at
Network Center
>
Wireless
>
Wi-Fi
) and if the Wi-Fi switch is set
"ON" on the Synology Router.
• Check if the SSID name is set to "Show" (at
Network Center
>
Wireless
>
Wi-Fi
). If it is already set to be
shown, disable the Wi-Fi network and enable it again.
Why can't my device connect to the Synology Router wirelessly?
• Check if the Wi-Fi button on your router is set "ON", the Wi-Fi feature is enabled in SRM, and the antennas are
properly installed.
• Check if the device is too far away from the router or if there are any obstacles or signal sources that may
interfere with wireless transmission.
• Check if your wireless device is connected to the correct Wi-Fi network hosted by the router. If the device is not
in the router's local network, you cannot access SRM via router.synology.com or its local IP address.
• Move your wireless device closer to the router and reconnect again.
• If you do not have both Wi-Fi bands enabled, ensure that your client device supports the enabled Wi-Fi
frequency.
Why can't my wireless devices communicate with each other though they are
in the same Wi-Fi network?
AP isolation may have been enabled (at
Network Center
>
Wireless
>
Wi-Fi
>
Advanced options
). AP isolation
prevents wireless client devices that join the same Wi-Fi network (2.4GHz or 5GHz) from communicating with
each other.
If the network is a guest network, wireless devices cannot see each other if they are located on different bands.
You may enable this functionality at
Network Center
>
Wireless
>
Guest Network
by enabling
Allow local
network access for the guest network
.