User Manual

27 Chapter 14: FAQ
SRM Operation
Why can't I log in to SRM?
• Make sure you use the correct IP/QuickConnect/DDNS address. Add the correct port number if you use the IP
or QuickConnect address.
• Make sure you use the correct username and password.
• Check if the network connection between the router and the enquiring device works properly.
What can I do if I forgot my SRM password?
• As the administrator:
Perform Soft Reset to reset the administrator password.
• As a non-administrator user:
a Ask the administrator to select Allow non-administrator users to reset forgotten passwords via email.
b The user should go to the SRM login page, and click Forgot your password?.
c Open the SRM-issued email at the previously specied email address and continue to reset the password.
Why can't I update SRM successfully?
• Check if the update is newer than the current version running on the router.
• Check if you use a .pat update le o󰀩cially released by Synology.
What's the di󰀨erence between Soft Reset and Hard Reset?
Please see "Reset Synology Router".
How should I eject the USB/SD storage from my router?
To safely eject the external storage, please see "Install & Manage USB/SD Storage".
How should I get the best Wi-Fi experience with my router?
We recommend placing your router upright with the stand kit included for optimal wireless results and better
ventilation.
When your router is placed upright, the EJECT button will be hidden with the front panel facing down. In this
situation, you can go to Control Panel > Storage > Storage, and click Eject to perform this operation.
FAQ
14
Chapter