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26 Chapter 13: Diagnosis Tools
This chapter introduces the features on your Synology Router to diagnose system and connection problems.
Check Connection Status
To grasp its current status and pin down the possible causes of a down connection, you need a quick, well-
rounded checkup on the wired and Wi-Fi connections at Network Center > Status. There you can also nd the
real-time network, CPU, memory usage, and device status.
For a detailed tra󰀩c log (up to one month long) of devices and applications, please go to Network Center >
Tra󰀩c Control > Monitor.
Check Notications
The Synology Router sends instant notications to have you informed of system/connection errors via various
media (e.g. SRM desktop, SMS, and email). You can quickly zero in on the errors and nd remedies.
To tailor-make the notication service, go to Control Panel > Notication.
Ping
Ping is a utility used to diagnose throttling connections. Ping works by sending out a request packet to a target
website or IP address and calculating the time lapse for receiving a response packet from the target.
• Normal connection: The response packet comes from the target instantly.
• Slow connection: The response packet comes from the target with signicant delay.
Delayed packet transmission may occur in the suggested scenarios below:
• The target is busy dealing with huge tra󰀩c to and from other hosts/clients
• The target website/IP address is down/not working
• The Internet/local network connection of your Synology Router is not properly congured
• The ISP service is down
If the problem is identied as extraneous to your Synology Router, you may consult the ISP or other relevant
service providers for assistance.
To diagnose connection problems with Ping, please go to Network Tools > Ping.
Traceroute
Traceroute is a utility used to examine the Internet pathways taken to reach specic destinations. The physical
route will be displayed on Google Map, along with the time lapse spent between two adjacent route points.
With Traceroute, you can better understand how your tra󰀩c is being routed.
To diagnose connection problems with Traceroute, please go to Network Tools > Traceroute.
Contact Technical Support
Go to Support Center or Synology's o󰀩cial website to seek help from Synology Technical Support.
Diagnosis Tools
13
Chapter