Owners manual

27
Chapter 12: Diagnosis Tools
This chapter introduces the features on your Synology Router to diagnose system and connection problems.
Check Connection Status
For an overview of wired and wireless connections to the Synology Router, go to
Network Center
>
Status
.
There you can also view the real-time network status and system resource usage.
For a detailed trafc log of devices and applications, please go to
Network Center
>
Trafc Control
>
Monitor
.
Check Notications
The Synology Router sends instant notications on system/connection errors via various media (e.g. SRM
desktop, SMS, and email).
To customize notications, go to
Control Panel
>
Notication
.
Ping
Ping is a utility used to quickly verify connectivity. Ping works by sending out a request packet to a target website
or IP address and calculating the time lapse for receiving a response packet from the target.
•
Normal connection
: The response packet comes from the target instantly.
•
Slow connection
: The response packet comes from the target with signicant delay or with high variance in
response times.
Delayed or unresponsive targets may be due to the following:
• The target is busy dealing with huge trafc to and from other hosts/clients
• The target website/IP address is down/not working.
• The Internet/local network connection of your Synology Router is not properly congured.
• The ISP service is down.
If the problem is external to your Synology Router, you should consult your ISP or other relevant service providers
for assistance.
To diagnose connection problems with Ping, please go to
Network Tools
>
Ping
.
Traceroute
Traceroute is a utility used to examine the Internet pathway taken to reach a specic destination. The physical
route will be displayed on a Google Map, along with the time lapse spent between two adjacent route points.
With Traceroute, you can better understand how your trafc is being routed.
To diagnose connection problems with Traceroute, please go to
Network Tools
>
Traceroute
.
Contact Technical Support
Go to
Support Center
or
Synology's ofcial website
to contact Synology Technical Support.
Diagnosis Tools
12
Chapter