Manual
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Chapter 14: FAQ
SRM Operation
Why can't I log in to SRM?
• Make sure you use the correct IP/QuickConnect/DDNS address. Add the correct port number if you use the IP
or QuickConnect address.
• Make sure you use the correct username and password.
• Check if the network connection between the router and the enquiring device works properly.
What can I do if I forgot my SRM password?
•
As the administrator
:
Perform Soft Reset to reset the administrator password.
•
As a non-administrator user
:
a
Ask the administrator to select
Allow non-administrator users to reset forgotten passwords via email
.
b
The user should go to the SRM login page, and click
Forgot your password?
.
c
Open the SRM-issued email at the previously specied email address and continue to reset the password.
Why can't I update SRM successfully?
• Check if the update is newer than the current version running on the router.
• Check if you use a .pat update le ofcially released by Synology.
What's the difference between Soft Reset and Hard Reset?
Please see "Reset Synology Router".
How should I eject the USB/SD storage from my router?
To safely eject the external storage, please see "Install & Manage USB/SD Storage".
FAQ
14
Chapter