User`s guide

SYNOLOGY, INC.
LIMITED PRODUCT WARRANTY
THIS LIMITEDWARRANTY ("WARRANTY")APPLIESTOTHEPRODUCTS(AS DEFINEDBELOW) OF
SYNOLOGY,INC.ANDITSAFFILIATES,INCLUDINGSYNOLOGYAMERICACORPANDSYNOLOGYUK
LTD.,(COLLECTIVELY,"SYNOLOGY").YOUACCEPTANDAGREETOBEBOUNDBYTHETERMSOF
THISWARRANTYBYOPENINGTHEPACKAGECONTAININGAND/ORUSINGTHEPRODUCT.IFYOU
DONOTAGREETOTHETERMSOFTHISWARRANTY,DONOTUSETHEPRODUCT.INSTEAD,YOU
MAYRETURNTHEPRODUCTTOTHERESELLER WHEREYOUPURCHASEDITFORAREFUNDIN
ACCORDANCEWITHTHERESELLER'SAPPLICABLERETURNPOLICY.
Section 1. Definitions.
(a) "CategoryI Product"
me a ns  Sy n ol o gy  p r o du c t m od e ls  R S 81 0 + ,
RS810RP+ and RX410 (b) "Category II Product"
means Synology product models DS3611xs,
DS2411+, DS1511+, DS1010+,DS710+,DS509+,
DS50 8, RS34 11xs, RS3411RP xs, R S2211+,
RS2211RP+,RS411,RS409RP+,RS409+,RS409,
RS408-RP, RS408, RS407, RX1211, RX1211RP,
DX1211, DX510, DX5, RX4, and RAM Module
(1GB/2GB). (c) "Category III Product" means all
other Synology product models purchased by
Customer afterMarch1, 2008. (d) "Category IV
Product"meansallotherSynologyproductmodels
purchased by Customer before February 29,
2008.(e) "Customer" means the original person
or entitypurchasing theProductfromSynologyor
an authorized Synology distributor or reseller. (f)
"Product" means a Category I Product, Category
II Product, Category III Product, or Category IV
Product and any hardware incorporated into the
product by Synology and any accompanying
documentation.(g)"Software" meanstheSynology
proprietarysoftwarethat accompaniestheProduct
when purchased by Customer, is downloaded
by Customer at the Web Site, or is pre-installed
on the Product by Synology, and includes any
firmware, associatedmedia, images, animations,
video,audio,textandapplets incorporatedintothe
softwareor Product andanyupdatesor upgrades
to such software. (h) "Warranty Period"means: (i)
theperiodcommencingon thedatethe Product is
purchased byCustomer and ending (1) ve years
aftersuchdatefor Category IProducts; (2) three
yearsaftersuchdateforCategoryIIProducts;or(3)
twoyearsaftersuchdateforCategoryIIIProducts;
or (ii) one year after such date for Category IV
Products. (i) "Web Site"meanstheSynology web
sitelocatedatwww.synology.com.
Section 2. Limited Warranty and Remedies
2.1 Limited Warranty.
SubjecttoSection2.7,
Synology warrants toCustomerthateach Product
(a) willbe freeof materialdefects inworkmanship
and(b)undernormaluse willperformsubstantially
i n  a c c o r d a n c e  w i t h  S y n o l o g y ' s  p u b l i s h e d
specifications fortheProduct during theWarranty
Period.SynologywarrantstheSoftwareassetforth
in theaccompanying end user license agreement
providedwiththeProduct,ifany.
2.2 Product Registration.
  Customers may
register Products with Synology and may obtain
the manufacturing date for Category I Products,
Category IIProducts and Category III Productsat
the WebSite. The failure toregistera Product at
the Web Site will notdiminish the warranty rights
setforthinSection2.1.Synologyisnotresponsible
forCustomer'sfailure to identifythe manufacturing
dateofanyProduct.
2.3 Exclusive Remedy.
  If Customer gives
noticeofnoncompliancewithany ofthewarranties
set forth in Section 2.1 within the applicable
Warranty Period in the manner set forth below,
then, upon verification of the noncompliance by
Synology, Synology will, at Synology's option:
(a) use commercially reasonable efforts torepair
the Product, or (b) replace the noncomplying
Productorpartthereofuponreturnofthecomplete
Product in accordance with Section 2.4  The
foregoingsetsforth Synology'sentireliability and
Customer'ssoleand exclusive remedy forany
breachofwarrantyunderSection2.1 orany other
defect or deficiency in the Product.  Customer
will reasonably assist Synology to diagnose and
validateanynonconformitywiththeProduct. The
warranty setforth inSection 2.1doesnot include:
(1) any warranty relating to the Software; (2)
physical installation or removal of the Product
from Customer'ssite; (3)visits toCustomer's site;
(4) labor necessary to effect repairs or replace
defective parts otherthan during Synology's or
its contracted service providers' normal local
businesshours,exclusiveofweekendsandservice
providers’holidays;(5)anyworkwithanythirdparty
equipmentorsoftware;(6)anywarrantyofthehard
diskifinstalledbyCustomeroranyotherthirdparty;
or(7) any warrantyof compatibilitywith the hard
disk.
2.4 Return.
AnyProductreturnedbyCustomer
under Section 2.3 must be assigned a Return
MerchandiseAuthorization ("RMA") number by
Synology before shipment and mustbe returned
in accordancewithSynology's then current RMA
procedures.Customermaycontactanyauthorized
SynologydistributororresellerorSynologySupport
to obtain assistance in obtaininganRMA, and
must provideproofof purchase andproduct serial
number when asking forsuch assistance.  For
warrantyclaims,Customermustreturnthecomplete
ProducttoSynologyinaccordancewiththisSection
2.4tobeeligibleforcoverage under this Warranty.
AnyProduct returned without anRMAnumber,or
any Product that has beendisassembled (except
underthedirectionofSynology)willberefusedand
returnedtoCustomeratCustomer'sexpense.Any
Product that has been assigned a RMA number
must be returned in thesame condition asitwas
receivedfrom Synology totheaddressdesignated
bySynology,freightpre-paid,inpackagingsufcient
toprotectthe contents thereof andwith the RMA