User's Manual
Table Of Contents
CHAPTER 5.
Troubleshooting
Gateway Testing
Make sure that the Gateway is reporting data properly in the SynapSoft Web Console:
Open the SynapSoft Web Console software, go to the Wireless Sensor Network view and check the
following:
• Gateway icon should be green (operating normally).
• Gateway icon’s rollover tool tip should display “Master, syncd” or “Slave, syncd”. If the tool tip
indicates “Master, not syncd” or “Slave, not syncd” then the Gateway is not properly
communicating with the software.
LED behavior for Gateway Status.
Color
Duty Cycle
and Period
Meaning
Red
Solid
Critical error, call Customer Support
Red
Blinking
Power cycle the Gateway
Red/Blue Blinking Configuration problem. Check the Gateway configuration and MapSense for
correct IP configuration
Yellow Solid DM running locally, but unable to talk to the Environment Server. The data is
being buffered locally.
Green
Solid
Running normally.
Blue
Solid
Running normally with device manager running locally on the Gateway.