Installation & Assembly

12
WARNING
DISCONNECT THE APPLIANCE COMPLETELY AND LET COOL PRIOR TO ANY SERVICE.
CONTACT A QUALIFIED ELECTRICIAN OR TECHNICIAN SHOULD THIS ELECTRIC APPLIANCE NEED
SERVICE OR REPAIR.
Problem
Possible Cause
Solution
1. Fireplace turns off
and will not turn on.
1. Fireplace has overheated
and safety devise has caused
thermal switch to disconnect
or home circuit breaker has opened.
1. Reset switch by turning main
power off Wait for 10-15 minutes
before turning it back on.
Flame is not moving. 1.Loose wiring.
2.Flame motor defective.
3.Flame rod out of place
1. Inspect wiring for loose
connections.
2. Call a qualified electrician or
service technician to replace flame
motor.
3. “Flame Rod” out of place due to
rough transit/handing of the
product. This issue can be corrected
by removing the glass, flipping the
fireplace upside and down,
removing a set of screws that are
holding the bottom frame plate and
placing the flame rod back in place.
Screw the frame plate back in
place.
3 Flame is not visible.
1. Wiring is loose
1. Disconnect from power source
and inspect wiring for loose
connections and repair or replace if
necessary.
2. Push the flame button to high
4 Log set and /or is not glowing.
1. Wiring is loose
2. Ember is off mode
1. Disconnect from power source
and inspect wiring for loose
connections and repair or replace if
necessary.
5 Remote control
does not work.
1. Low batteries.
2. Not aiming control correctly.
3. Defective remote control and /or
sensor
1. Replace batteries in remote
control.
2. Aim control at sensor located
directly behind glass screen in
center of unit just above logs.
3. Replace remote control and/or
sensor.