User's Manual

Section 3: Using the AirCard
122 3G: Troubleshooting Tips (Handheld / Pocket PC)
Error: Not In Service
The PCS Connection Manager displays the message “Not in
service”.
Error: Connection Seems Slow
(Pocket PCS only:) When you have both a PCS Connection
Card and an AirCard 300 in your dual-card PCMCIA jacket
accessory, the data connection seems quite slow.
Possible Causes Suggestions
Inadequate signal strength may
occur for any of these reasons:
a. You are outside the Sprint
Nationwide PCS Network.
b. Your antenna is not
attached or is pointed in
the wrong direction.
c. You may be inside a
building or near a structure
that is causing radio
interference.
a. Verify that you are within the
Sprint Nationwide PCS Network.
Coverage maps are available at
www.sprintpcs.com.
b. Ensure your antenna is properly
attached. Re-orient your antenna.
c. Change your location.
Possible Causes Suggestions
• If both cards are inserted,
then the path that the
Internet Protocol (IP) traffic
will take is not predictable.
If the data gets routed
through the AirCard 300,
you will experience slower
data transfer rates.
• Eject the AirCard 300 from your
PCMCIA jacket accessory
before you use the
PCS Connection Card.