User's Manual

Section 3: Using the AirCard
3G: Troubleshooting Tips (Handheld / Pocket PC) 121
Error: Searching for PCS Connection Card...
The PCS Connection Manager Software displays the message
“Searching for PCS Connection Card….”
Error: Not able to prepare data services
The PCS Connection Manager Software displays the message
“Unable to prepare data services.”.
Possible Causes Suggestions
a. The card is not completely
inserted into the PC Card
slot.
b. The wrong driver is
installed for the card.
c. The battery of your Pocket
PC or its expansion pack is
low.
a. Eject and reinsert the card.
b. Uninstall the PCS Connection
Card Software and reinstall it.
For instructions on removing the
software, see ‘Uninstalling the
PCS Connection Manager
Software” on page 123. To
reinstall the software, see
“Installing the PCS Connection
Manager Software” on page 26.
c. Ensure your Pocket PC and its
expansion pack are fully charged.
Possible Causes Suggestions
• The modem was unable to
access to the IOTA server to
obtain data account param-
eters for you. This may be
due to poor signal strength,
or the IOTA server is not
responding.
• Confirm you have sufficient signal
strength. Try the actions listed
above for “Not In Service”.
• Contact Sprint for assistance.