User's Manual

Section 3: Using the AirCard
120 3G: Troubleshooting Tips (Handheld / Pocket PC)
Problem Causes and Suggestions
When properly installed, the PCS Connection Card is a highly
reliable product. Most problems are caused by one of these
issues:
䊳 The wrong driver has been installed.
䊳 Network coverage is not available (either because you are
outside the coverage area, or because of an account or
network problem).
This section describes how to diagnose and solve these and
other problems. If, after reading this section, you are unable
to resolve a problem, please visit
www.sprintpcs.com or contact
PCS Customer Service Solutions at 1-888-211-4PCS (4727).
Error: ActiveSync Does Not Prompt that There is Software
to Download
You have installed the PCS Connection Manager Software to
the host and connected the Handheld/Pocket PC to the host.
ActiveSync launches but does NOT prompt that there is
software to download, so you are unable to complete the
installation process.
Error: When Tapping the Keypad, Nothing Happens
Possible Causes Suggestions
There was a failure in the host
installation process or
ActiveSync has failed to detect
that there is software to
download.
Uninstall the software and start the
installation process again. For
instructions, see ‘Uninstalling the
PCS Connection Manager Software”
on page 123.
Possible Causes Suggestions
• KeyGuard is on. • Turn KeyGuard off. See page 74.