User's Manual

Section 3: Using the PCS Connection Card
3F: Troubleshooting Tips (Notebook PC) 103
Error: When Clicking the Keypad, Nothing Happens
Error: Not In Service
The PCS Connection Manager Software displays the message
“Not in service”.
Error: Not able to prepare data services (Windows 98 and 2000)
The PCS Connection Manager Software displays the message
“Unable to prepare data services.”.
Possible Causes Suggestions
• KeyGuard is on. • Turn KeyGuard off. See page 74.
Possible Causes Suggestions
Inadequate signal strength may
occur for any of these reasons:
a. You are outside the Sprint
Nationwide PCS Network.
b. Your antenna is not
attached or is pointed in
the wrong direction.
c. You may be inside a
building or near a structure
that is causing radio
interference.
a. Verify that you are within the
Sprint Nationwide PCS Network.
Coverage maps are available at
www.sprintpcs.com.
b. Ensure your antenna is properly
attached and is perpendicular to
the card. Re-orient your antenna.
c. Change your location.
Possible Causes Suggestions
• The modem was unable to
access to the IOTA server to
obtain data account param-
eters for you. This may be
due to poor signal strength,
or the IOTA server is not
responding.
• Confirm you have sufficient signal
strength. Try the actions listed
above for “Not In Service”.
• Contact Sprint for assistance.