User's Manual

Section 3: Using the PCS Connection Card
102 3F: Troubleshooting Tips (Notebook PC)
Problem Causes and Suggestions
When properly installed, the PCS Connection Card is a highly
reliable product. Most problems are caused by one of these
issues:
䊳 The wrong driver has been installed.
䊳 System resources required by the card are in use by other
devices.
䊳 Network coverage is not available (either because you are
outside the coverage area, or because of an account or
network problem).
This section describes how to diagnose and solve these and
other problems. If, after reading this section, you are unable
to resolve a problem, please visit
www.sprintpcs.com or contact
PCS Customer Service Solutions at 1-888-211-4PCS (4727).
Error: Searching for PCS Connection Card...
The PCS Connection Manager Software displays this
message: “Searching for PCS Connection Card….
Error: Splash Screen is Frozen
The splash screen of the PCS Connection Manager Software
is frozen.
Possible Causes Suggestions
a. The card is not completely
inserted into the PC Card
slot.
b. The wrong driver is
installed for the card.
c. There is a resource conflict.
a. Eject and reinsert the card.
b. See "Reinstalling the
PCS Connection Card Driver" on
page 105“.
c. See "Resolving Resource
Conflicts" on page 111.
Possible Causes Suggestions
• If you are unable to resolve
this problem by restarting
your PC, you may have a
resource conflict.
• See "Resolving Resource
Conflicts" on page 111.