Quick Reference Guide

26
PDT 80XX WWAN
Troubleshooting
Problem Cause Solution
Terminal does not
turn on.
Lithium-ion battery
not charged.
Charge or replace the lithium-ion
battery in the terminal.
Battery not installed
properly.
Ensure battery is installed properly.
See Installing Batteries on page 9.
System crash. Perform a hard reset. See Resetting
Your Terminal on page 22.
Rechargeable
lithium-ion battery
did not charge.
Battery failed. Replace battery. If your terminal still
does not operate, try a soft reset, then
a hard reset; see Resetting Your
Terminal on page 22.
Terminal removed
from cradle while
battery was
charging.
Insert terminal in cradle and begin
charging. The lithium-ion battery
requires up to four hours to recharge
fully.
Cannot see
characters on
display.
Terminal not
powered on.
Press the Power key.
During data
communication,
no data was
transmitted, or
transmitted data
was incomplete.
Terminal removed
from cradle during
communications.
Replace the terminal in the cradle and
re-transmit.
Incorrect cable
configuration.
See your System Administrator.
Communication
software was
incorrectly installed
or configured.
Perform setup as described in the
PDT 8000 Series Product Reference
Guide.
No sound is
audible.
Volume setting is
low or turned off.
Check the System Volume slider in the
Sounds & Notifications properties
dialog box (under Start - Settings) to
ensure the volume is set to an
adequate level.
For Internal Use Only