User Manual

7 - 8 MC55 User Guide
MC55 battery is not
charging.
MC55 was
removed from
cradle or cradle
was unplugged
from AC power too
soon.
Ensure cradle is receiving power. Ensure MC55 is seated
correctly. Confirm main battery is charging under
Start > Settings
>
System > Power. The 3600 mAh battery fully charges in less than
six hours.
Battery is faulty. Verify that other batteries charge properly. If so, replace the faulty
battery.
The MC55 is not
fully seated in the
cradle.
Remove and re-insert the MC55 into the cradle, ensuring it is firmly
seated.
Ambient
temperature of the
cradle is too warm.
Move the cradle to an area where the ambient temperature is
between 0°C (32°F) and 35°C (95°F).
Extreme battery
temperature.
Battery does not charge if ambient temperature is below 0°C
(32°F) or above 40°C (104°F).
Spare battery is not
charging.
Battery not fully
seated in charging
slot.
Remove and re-insert the spare battery in the cradle, ensuring it is
firmly seated.
Battery inserted
incorrectly.
Re-insert the battery so the charging contacts on the battery align
with the contacts on the cradle.
Battery is faulty. Verify that other batteries charge properly. If so, replace the faulty
battery.
Ambient
temperature of the
cradle is too warm.
Move the cradle to an area where the ambient temperature is
between 0°C (32°F) and 35°C (95°F).
During data
communication, no
data transmits, or
transmitted data was
incomplete.
MC55 removed
from cradle during
communications.
Replace MC55 in cradle and retransmit.
Incorrect cable
configuration.
See the system administrator.
Communication
software is not
installed or
configured properly.
Perform setup as described in the MC55 Integrator Guide.
Table 7-3 Troubleshooting the Single Slot USB/Serial Cradle (Continued)
Symptom Possible Cause Action
DRAFT