User Manual

Maintenance & Troubleshooting 7 - 5
Rechargeable
lithium-ion battery did
not charge.
Battery failed. Replace battery. If the MC55 still does not operate, perform a
warm boot, then a cold boot. See Resetting the MC55 on page
2-13.
MC55 removed
from cradle while
battery was
charging.
Insert MC55 in cradle. The 3600 mAh battery fully charges in less
than six hours.
Extreme battery
temperature.
Battery does not charge if ambient temperature is below 0°C
(32°F) or above 40°C (104°F).
Cannot see
characters on display.
MC55 not powered
on.
Press the Power button.
During data
communication, no
data transmitted, or
transmitted data was
incomplete.
MC55 removed
from cradle or
disconnected from
host computer
during
communication.
Replace the MC55 in the cradle, or reattach the communication
cable and re-transmit.
Incorrect cable
configuration.
See the system administrator.
Communication
software was
incorrectly installed
or configured.
Perform setup. Refer to the MC55 Integrator Guide for details.
No sound. Volume setting is
low or turned off.
Adjust the volume. See Adjusting Volume on page 2-9.
MC55 shuts off. MC55 is inactive. The MC55 turns off after a period of inactivity. If the MC55 is
running on battery power, set this period from 1 to 5 minutes, in
one-minute intervals. If the MC55 is running on external power, set
this period to 1, 2, 5, 10, 15, or 30 minutes.
Check the Power window by selecting
Start > Settings > System
tab and tapping the
Power icon. Select the Advanced tab and
change the setting for a longer delay before the automatic shutoff
feature activates.
Battery is depleted. Replace the battery.
Battery is not
inserted properly.
Insert the battery properly. See Installing the Main Battery on page
1-6.
Tapping the window
buttons or icons does
not activate the
corresponding
feature.
Screen is not
calibrated correctly.
Re-calibrate the screen. See Calibrating the Screen on page 1-9.
The system is not
responding.
Warm boot the system. See Resetting the MC55 on page 2-13.
Table 7-1 Troubleshooting the MC55 (Continued)
Problem Cause Solution
DRAFT