User's Manual

Maintenance and Troubleshooting 10 - 7
Cradles
During USB data
communications, no
data was transmitted, or
transmitted data was
incomplete.
Incorrect cable
connection.
See
Connecting the MC18 to a Host Computer on page
4-2
.
Communications
software is not
installed or
configured properly.
Perform setup as described in
Chapter 8, Cradle
Installation
.
Ensure that a sync program is installed on the host
computer.
Cannot sync with Host
Computer
Host computer not
configured properly.
Ensure that sync program on the host computer is set to
allow USB connections. See
Chapter 4, Sync with Host
Computer
for more information.
Table 10-1 Troubleshooting the MC18 (Continued)
Problem Cause Solution
Table 10-2 Troubleshooting the Cradles
Symptom Possible Cause Solution
MC18 battery is
not charging.
MC18 was removed from
cradle or cradle was
unplugged from AC
power.
Ensure cradle is receiving power. Ensure MC18 is seated
correctly. Confirm main battery is charging. The battery fully
charges in approximately four hours.
View battery status by selecting
Start > Settings > Control Panel
>
Power icon.
Battery is faulty. Verify that other batteries charge properly. If so, replace the
faulty battery (see
Installing the Battery on page 1-8 ).
The MC18 is not fully
seated in the cradle.
Remove and re-insert the MC18 into the cradle, ensuring it is
firmly seated.
Ambient temperature of
the cradle is too warm or
too cold.
Move the cradle to an area where the ambient temperature is
between 0 °C and 40 °C (32 °F and 104 °F).
It is taking longer
than four hours
to charge the
MC18.
MC18 is not optimized for
low radio signal strength.
Refer to
Tips for Improving Battery Charge Time on page 6-3
for information on optimizing the MC18.