User Manual

AR 400 Reader User’s Manual  2003-2004 Matrics, Inc. 67
Appendix A. Error Messages and Resolutions
User Messages
Access Denied - Non-trusted Host
Cause: The machine that is attempting access is not set up as a Trusted Host in the system.
Resolution: Add the IP address to the Trusted Host list, or disable Trusted Host check.
Operation failed.
Cause: A user operation did not complete, typically due to invalid input.
Resolution: Validate all of your inputs, and then retry the operation. If it is not successful, contact Matrics
Customer Support at 410-872-0300.
You have entered an invalid User Name and/or Password - Try again.
Cause: The User Name and/or password that you typed are not found in the system, or do not match the
current user registry.
Resolution: Retype your login information to ensure its accuracy. If it is not successful, contact your site’s
System Administrator to add/edit your user account.
Your session has Timed-out - Log in again.
Cause: The current session was inactive beyond the timeout period, so the system automatically logged you
out.
Resolution: Log in again. As a security precaution to protect against unauthorized system access, you should
always log out of the system when you are done using it.
Invalid Name.
The User Name is not correct.
Cause: The User Name that you typed does not match the current user registry (may be illegal characters,
too long, too short, unknown or duplicate.)
Resolution: Retype your User Name to ensure its accuracy.
The user name has already been used.
Cause: The User Name is a duplicate (when adding a new user to the user registry.)
Resolution: Retype a new User Name.