Symantec pcAnywhere™ User's Guide 12164653
Symantec pcAnywhere™ User's Guide The software described in this book is furnished under a license agreement and may be used only in accordance with the terms of the agreement. Documentation version 12.5 PN: 12164653 Legal Notice Copyright © 2008 Symantec Corporation. All rights reserved.
Symantec Corporation 20330 Stevens Creek Blvd. Cupertino, CA 95014 http://www.symantec.com Printed in the United States of America.
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■ Version and patch level ■ Network topology ■ Router, gateway, and IP address information ■ Problem description: ■ Error messages and log files ■ Troubleshooting that was performed before contacting Symantec ■ Recent software configuration changes and network changes Licensing and registration If your Symantec product requires registration or a license key, access our technical support Web page at the following URL: www.symantec.
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Contents Technical Support ............................................................................................... 4 Chapter 1 Introducing Symantec pcAnywhere ................................ 17 About Symantec pcAnywhere ......................................................... What's new in Symantec pcAnywhere .............................................. Components of Symantec pcAnywhere ............................................. How Symantec pcAnywhere works ................................
Contents Customizing modem connections .............................................. 47 Customizing European ISDN connections ................................... 48 Customizing direct connections ................................................ 49 Chapter 3 Installing Symantec pcAnywhere ..................................... 51 Preparing for installation .............................................................. Symantec pcAnywhere system requirements ..............................
Contents Waiting for a connection from a remote computer ....................... Calling a remote computer ....................................................... Accepting a host invitation ...................................................... What you can do during a host session ............................................. Working with the host online menu ........................................... Letting multiple remote users hold a conference ..........................
Contents Configuring remote printing ................................................... Transferring the contents of the Windows clipboard ................... Chatting online with the host user ........................................... Connecting to multiple hosts .................................................. Using draw feature on the remote computer .............................. Turning off host computer ..................................................... Viewing shared host drives ........
Contents Tagging files by date modified ................................................ Managing files and folders ..................................................... Comparing folders ................................................................ About file transfer preferences ..................................................... Selecting a start-up location ................................................... Selecting an overwrite option .................................................
Contents Configuring logon security ..................................................... Securing the host computer upon connection ............................ Hiding the host name from network search results ..................... Calling back remote users ...................................................... About access rights ..................................................................... Configuring caller rights ........................................................
Contents Automatically recording a remote session ................................. Automatically recording a host session ..................................... Replaying a recorded session .................................................. Saving information from a recorded session .............................. Chapter 11 Connecting across multiple platforms .......................... 247 About Symantec pcAnywhere CrossPlatform ...................................
Contents Using a serial ID to secure a connection on Web Remote .............. Editing port settings in Web Remote ........................................ Ways to connect to a host through Web Remote ............................... Connecting to a host in the host list ........................................ Connecting to a host by manually entering connection information ................................................................... What you can do during a Web Remote session ..................
Contents Viewing or changing program status from a mobile device ........... Stopping and starting processes from a mobile device ................. Locking your computer or logging off a user from a mobile device ........................................................................... Restarting or shutting down a host computer from a mobile device ........................................................................... Running DOS commands from a mobile device ..........................
Contents
Chapter 1 Introducing Symantec pcAnywhere This chapter includes the following topics: ■ About Symantec pcAnywhere ■ What's new in Symantec pcAnywhere ■ Components of Symantec pcAnywhere ■ How Symantec pcAnywhere works ■ What you can do with Symantec pcAnywhere ■ Where to find more information About Symantec pcAnywhere Symantec pcAnywhere provides secure, remote access to computers and servers.
Introducing Symantec pcAnywhere What's new in Symantec pcAnywhere Manage computers remotely Symantec pcAnywhere lets helpdesk providers and administrators troubleshoot and quickly resolve computer problems. You can remotely perform diagnostics, check and modify settings, and deploy and install software.
Introducing Symantec pcAnywhere Components of Symantec pcAnywhere Table 1-1 Main components of Symantec pcAnywhere Name Description Symantec pcAnywhere full product Lets you access computers and servers remotely for remote control, file transfer, and remote management tasks. Runs on Windows operating systems only. You can choose from several installation options that range from the full version to scaled-down versions that contain only the functionality that you need.
Introducing Symantec pcAnywhere How Symantec pcAnywhere works How Symantec pcAnywhere works Symantec pcAnywhere uses remote control technology to let you connect to another computer or server and work as though you are sitting in front of it. Symantec pcAnywhere supports network connections over a local area network (LAN), wide area network (WAN), or the Internet.
Introducing Symantec pcAnywhere How Symantec pcAnywhere works ■ The host user connects to the Internet, following the instructions provided by the Internet service provider (ISP). ■ In pcAnywhere, the host user starts a host session that is configured for TCP/IP. See “Ways to start a host session” on page 88. ■ The remote user connects to the Internet, following the instructions provided by the ISP.
Introducing Symantec pcAnywhere How Symantec pcAnywhere works lets multiple computers share a single Internet connection. The router uses Network Address Translation (NAT) technology to make this address sharing possible. In a sharing situation, this IP address is assigned to the router. The router, in turn, generates new IP addresses, and then assigns them to the individual computers that share the connection.
Introducing Symantec pcAnywhere How Symantec pcAnywhere works Symantec pcAnywhere Gateway lets you set up a single connection point to facilitate the process of finding and connecting to host computers that are behind a Network Address Translation (NAT) device. See “About Symantec pcAnywhere Gateway” on page 309. About connecting from outside a firewall For security reasons, an administrator might set up a firewall to restrict access to specific IP addresses.
Introducing Symantec pcAnywhere How Symantec pcAnywhere works are sitting in front of it. Everything from the desktop wallpaper on the host computer to the movement of your cursor must be transmitted back and forth. The two biggest factors in performance are the speed of the connection and graphics overhead. The more data that needs to be transferred between the computers—especially graphics data—the slower the performance. Some security settings, such as data encryption, can also affect performance.
Introducing Symantec pcAnywhere How Symantec pcAnywhere works Table 1-2 Ways to improve performance (continued) Objective Solution Minimize graphics overhead In the Windows operating system, everything that you see on your computer screen, from a status bar to a menu, is a graphical user interface. This information is transmitted to the remote computer over the connection device.
Introducing Symantec pcAnywhere What you can do with Symantec pcAnywhere What you can do with Symantec pcAnywhere Symantec pcAnywhere lets you connect to another computer to troubleshoot and resolve computer problems, support and maintain servers, transfer files, and work from a remote location.
Introducing Symantec pcAnywhere Where to find more information Transfer files The file transfer and command queue features let you do the following: ■ Quickly access the files that you need to stay productive Perform automatic end-of-day file transfers for audit and archive purposes ■ Automatically distribute files and updates to multiple computers ■ Exchange multimedia and other files that are too large to send by email ■ See “About pcAnywhere File Transfer” on page 169.
Introducing Symantec pcAnywhere Where to find more information
Chapter 2 Navigating in Symantec pcAnywhere This chapter includes the following topics: ■ Selecting a view mode in Symantec pcAnywhere ■ Starting a connection in Basic View ■ Viewing or editing connection settings ■ Working in Advanced View ■ About the Session Manager ■ Using Thumbnail tab ■ Managing pcAnywhere preferences Selecting a view mode in Symantec pcAnywhere Symantec pcAnywhere lets you work in one of the following modes: Basic View Basic View provides quick access to the most comm
Navigating in Symantec pcAnywhere Starting a connection in Basic View When you start Symantec pcAnywhere for the first time after installation, it opens in Basic View mode. The next time that you start pcAnywhere, it opens in the view that you were using when you closed the program. Figure 2-1 shows the Symantec pcAnywhere window with Basic View selected.
Navigating in Symantec pcAnywhere Starting a connection in Basic View Host Lets you set up your computer so that others can connect to it The first time that you start a remote control, file transfer, or host connection in Basic View mode, Symantec pcAnywhere starts the Connection Wizard. The Connection Wizard simplifies the process of configuring and starting a pcAnywhere connection. After you complete the steps in the Connection Wizard, you can start the connection.
Navigating in Symantec pcAnywhere Starting a connection in Basic View To start a connection in Basic View 1 In the Symantec pcAnywhere window, on left navigation bar, click Go to Basic View. Under pcAnywhere Manager, click Basic View Start. 2 In the right pane, select one of the following: Remote Control Starts the connection in remote control mode using the settings that you selected in the Connection Wizard.
Navigating in Symantec pcAnywhere Viewing or editing connection settings Viewing or editing connection settings Symantec pcAnywhere saves your connection settings in a connection item file. You can view or edit connection item files in the following ways: Basic View Starts the Connection Wizard to guide you through the process of configuring the connection.
Navigating in Symantec pcAnywhere Working in Advanced View To view or edit connection settings in Advanced View mode 1 In the Symantec pcAnywhere window, on the left navigation bar, click Go to Advanced View. 2 Do one of the following: 3 ■ To view or edit the properties for a remote control, file transfer, or remote management connection, click Remotes. ■ To view or edit the properties for a host connection, click Hosts.
Navigating in Symantec pcAnywhere Working in Advanced View Figure 2-2 Symantec pcAnywhere window in Advanced View Menu bar Navigation bar Right pane content The navigation bar on the left of the window lets you access pcAnywhere session options, configuration files, and tools. Use the arrow buttons to expand and collapse the navigation bar. When you select an option under pcAnywhere Manager, the Actions box in the middle displays the options that are available for that selection.
Navigating in Symantec pcAnywhere Working in Advanced View To show or hide column headings 1 In the Symantec pcAnywhere window, in the right pane, right-click any column heading. 2 Select the items that you want to show or hide. A check mark appears next to each column heading that will be displayed. Customizing the Symantec pcAnywhere navigation bar You can customize the navigation bar in the Symantec pcAnywhere window to display only the options that you commonly use.
Navigating in Symantec pcAnywhere Working in Advanced View You can switch to the Home tab by using the following shortcut: CTRL + 0. Closing the main product window upon connection When you establish a connection, Symantec pcAnywhere keeps the main product window open so that you can perform other tasks (for example, to connect to another computer). You can configure pcAnywhere to automatically close the main product window when you establish a remote connection.
Navigating in Symantec pcAnywhere Working in Advanced View About the Connection Wizard The Connection Wizard simplifies the process of configuring your computer for a pcAnywhere connection. After you complete the steps in the Connection Wizard, you can start the connection. The Connection Wizard lets you do the following: ■ Configure your computer to connect to another computer (remote connection) See “ Using the Connection Wizard to configure a remote connection” on page 97.
Navigating in Symantec pcAnywhere Working in Advanced View If the host computer is running Windows XP/2003/2008 Server/2000, the operating system might also prompt you for computer logon credentials. You can save this configuration information in a connection item file to use again later. You can access your remote connection item files from the Remotes window in Advanced View. See “Managing remote connections” on page 95.
Navigating in Symantec pcAnywhere Working in Advanced View Table 2-1 Ways to connect to another computer (continued) Option Description User-defined connections You can create a custom remote connection item, which lets you select the connection and security settings that you want to use. Symantec pcAnywhere saves these settings in a remote connection item file (.chf), which is listed in the Remotes window. See “Ways to set up a remote computer” on page 96.
Navigating in Symantec pcAnywhere Working in Advanced View Remote control Lets you control a host computer remotely and work as though you are sitting in front of it. During a remote control session, video and data are transferred between the host computer and the remote computer. The host computer handles all of the processing of the requests that are sent by the remote. Only the input and output information (for example, keyboard, mouse, and video information) are transferred between the computers.
Navigating in Symantec pcAnywhere About the Session Manager About the Session Manager After you establish a connection and log on to the host computer, the Session Manager window appears on your computer screen. You switch between the Session Manager modes to perform remote control, remote management, chat, or file transfer tasks. The tasks that are displayed in the middle of the Session Manager window navigation bar are only available during a session.
Navigating in Symantec pcAnywhere About the Session Manager See “About Symantec pcAnywhere CrossPlatform” on page 247. Changing how active sessions appear in the Session Manager By default, the Session Manager window displays your active sessions in a single window in a tabbed view. You can change the default settings to display each session in a separate Session Manager window.
Navigating in Symantec pcAnywhere About the Session Manager (Where N is the session number) Showing or hiding options on the Session Manager navigation bar You can customize the navigation bars in the Session Manager window to display only the options that you commonly use. This lets you organize your workspace. The options that are hidden on the navigation bar are still accessible from the View menu. You can also restore these options to the navigation bar.
Navigating in Symantec pcAnywhere Using Thumbnail tab ■ To expand the navigation bar, click the right arrow. Showing or hiding the Session Manager navigation bar During a session, you can completely hide the navigation bar to gain more workspace. To show or hide the Session Manager navigation bar ◆ In the Session Manager window, do one of the following: ■ To hide the Session Manager navigation bar, on the navigation bar, click the Close (X) button.
Navigating in Symantec pcAnywhere Managing pcAnywhere preferences Table 2-2 pcAnywhere preferences Tab Description Host Operation Controls basic host operations, such as host name and record and replay settings Remote Operation Controls performance and display settings for remote sessions Host Communications Contains customization options for modem and network connections on the host Remote Communications Contains customization options for modem and network connections on the remote Session
Navigating in Symantec pcAnywhere Managing pcAnywhere preferences Customizing modem connections If a modem is installed and properly configured on your computer, pcAnywhere automatically detects it and adds it to the list of available devices in the connection item properties. Modem properties are configured in the operating system when you set up your modem. Generally, you should use the default modem settings; however, pcAnywhere lets you select custom settings for pcAnywhere sessions.
Navigating in Symantec pcAnywhere Managing pcAnywhere preferences 4 Click Details. 5 After you modify the settings that you want to change, click OK. Customizing European ISDN connections In Europe, ISDN devices use the Common ISDN Application Programming Interface (CAPI) to transmit and receive data. Even if a separate ISDN device is listed on the Connection Info tab, you must select ISDN via CAPI 2.0. To improve connection speed, you can configure pcAnywhere to use channel bonding.
Navigating in Symantec pcAnywhere Managing pcAnywhere preferences 4 Click Details. 5 Check Attempt channel bonding. 6 To restrict incoming calls to specific extensions, in the text box, type the extensions from which you want to receive calls. Use a semicolon to separate entries. 7 Click OK. Customizing direct connections If the computer to which you want to connect is nearby, you can connect the two computers directly by using an appropriate cable for your port.
Navigating in Symantec pcAnywhere Managing pcAnywhere preferences Table 2-4 Custom port settings (continued) Setting Explanation Default setting Parity Checks for errors on the communications line. None To increase performance, click None. Most operating systems and modems have their own methods of validating data integrity. Flow control Controls the flow of information between RTS/CTS computers. For direct and modem connections, use RTS/CTS.
Chapter 3 Installing Symantec pcAnywhere This chapter includes the following topics: ■ Preparing for installation ■ Symantec pcAnywhere installation ■ Post-installation tasks Preparing for installation Installation procedures might vary, depending on your work environment and which installation option you choose. You can choose a full product installation or a custom installation package that includes only the functionality that you need.
Installing Symantec pcAnywhere Preparing for installation Table 3-1 Symantec pcAnywhere system requirements Operating systems Requirements Windows 2000 Professional/Server/ Advanced Server ■ Operating system requirements as defined by Microsoft ■ Internet Explorer 6.
Installing Symantec pcAnywhere Preparing for installation Table 3-3 Thin host system requirements for Linux Operating Systems Requirements Red Hat Enterprise Linux ES 3.0 or later ■ Red Hat Enterprise Linux WS 3.0 or later SUSE Linux Enterprise Server 8.0 or later Intel Pentium (or compatible) processor at 133 MHz or higher ■ 64 MB of RAM ■ 20 MB of hard disk space SUSE Linux 10.0 ■ CD-ROM or DVD-ROM drive SUSE Professional 9.3 or later ■ VGA or higher resolution monitor ■ Firefox 1.
Installing Symantec pcAnywhere Preparing for installation Table 3-5 Symantec pcAnywhere Gateway system requirements Operating Systems Requirements Windows 2000 Professional/Server/ Advanced Server ■ Operating system requirements as defined by Microsoft ■ Internet Explorer 6.
Installing Symantec pcAnywhere Preparing for installation Table 3-6 Symantec pcAnywhere Web Remote system requirements (continued) Operating Systems Requirements Mac OS X 10.4.3 ■ Operating system requirements as defined by Apple ■ Firefox 1.5 or Safari 2.0.1 browsers ■ Java Runtime Environment 1.4.2 or later Mac OS X 10.3.9 Operating system requirements as defined by Apple ■ Firefox 1.5 or Safari 1.3.1 browsers ■ ■ Mac OS X 10.5.x Java Runtime Environment 1.4.
Installing Symantec pcAnywhere Preparing for installation Table 3-7 Symantec pcAnywhere CrossPlatform system requirements (continued) Operating Systems Requirements Red Hat Enterprise Linux ES 3.0 or later ■ Intel Pentium (or compatible) processor at 133 MHz or higher ■ 64 MB of RAM ■ 20 MB of hard disk space SUSE Linux 10.0 ■ CD-ROM or DVD-ROM drive SUSE Professional 9.3 or later ■ VGA or higher resolution monitor ■ Firefox 1.5 or Mozilla 1.6 or later ■ Java Runtime Environment 1.
Installing Symantec pcAnywhere Preparing for installation Table 3-8 Symantec pcAnywhere installation options Installation Option Description Full version of Symantec pcAnywhere Includes the host and remote components that you need for remote control, file transfer, and remote management tasks. Runs on Windows operating systems only. See “Installing the full product version” on page 61.
Installing Symantec pcAnywhere Preparing for installation Table 3-9 Product components (continued) Component Description Symantec pcAnywhere Mobile Lets you access computers and servers remotely from a mobile device. Includes the remote component that you need for remote control and remote management. Runs on Windows Mobile 5.0/6.0. See “Symantec pcAnywhere Mobile installation” on page 277.
Installing Symantec pcAnywhere Preparing for installation Table 3-10 Administrator tools (continued) Component Description Policy Management snap-ins Provides the pcAnywhere administrative template (.adm) files needed to support centralized, policy-based administration in a Windows environment. For more information, see the Symantec pcAnywhere Administrator's Guide.
Installing Symantec pcAnywhere Preparing for installation Table 3-11 Administrator tools available for download (continued) Component Description Pre-configured host with group caller support Lets you deploy a preconfigured, host-only package to the target computers that you select. Includes support for group caller authentication. Upon installation, automatically launches the host on the target computer so that it is waiting for connections. Runs on Windows operating systems only.
Installing Symantec pcAnywhere Symantec pcAnywhere installation Table 3-12 Custom installation packages (continued) Package Description Remote Only Installation Installs the remote features that are needed to connect to a host computer for remote control, remote management, and file transfer. Excludes host features. Select this option if you only want to initiate connections or if you want to install pcAnywhere on two computers, where one computer is a host and the other is a remote.
Installing Symantec pcAnywhere Symantec pcAnywhere installation To install the full product version 1 Insert the Symantec pcAnywhere CD into the CD-ROM drive. If the installation window does not appear automatically after you insert the pcAnywhere installation CD, manually run the setup program, and then continue with the installation procedures. See “Running the setup program manually” on page 63. 2 In the Symantec pcAnywhere window, click Install Symantec pcAnywhere.
Installing Symantec pcAnywhere Symantec pcAnywhere installation See “Modifying installation settings” on page 65. 11 In the Ready to Install the Program panel, select the programs that you want to place on the desktop as shortcuts. The pcAnywhere program icon is placed on the desktop by default. If you do not want to create this shortcut on your desktop, uncheck the Create Symantec pcAnywhere desktop shortcut check box. 12 Click Install.
Installing Symantec pcAnywhere Post-installation tasks To run the setup program manually 1 Insert the Symantec pcAnywhere CD into the CD-ROM drive. 2 On the Windows taskbar, click Start > Run. 3 Type :\setup.exe For example: D:\setup.exe 4 Click OK. 5 Install pcAnywhere. In Windows Vista/2008 Server, the operating system might prompt you to approve this action. You do not receive this prompt if you are logged on to the built-in administrator account.
Installing Symantec pcAnywhere Post-installation tasks ■ On the Windows XP/2003/2000 taskbar, click Start > Programs > Symantec pcAnywhere. ■ On the Windows Vista/2008 Server taskbar, click Start > All Programs > Symantec pcAnywhere. Modifying installation settings You can add, modify, or remove certain feature components after installation. To modify installation settings 1 2 Do one of the following: ■ On the Windows XP/2003/2000 taskbar, click Start > Settings > Control Panel.
Installing Symantec pcAnywhere Post-installation tasks 7 Click Next. 8 In the Custom Setup window, click the down arrow next to the component that you want to modify, and then select the installation option that you want to use. 9 Click Next. 10 If you are installing a component, in the Ready to Modify the Program window, select the program shortcuts that you want to place on the desktop. 11 Click Install. Follow the on-screen instructions for the type of installation that you have selected.
Installing Symantec pcAnywhere Post-installation tasks ■ On the Windows XP/2003/2000 taskbar, click Start > Programs > Symantec pcAnywhere. ■ On the Windows Vista taskbar, click Start > All Programs > Symantec pcAnywhere. 2 In the Symantec pcAnywhere window, on the Help menu, click LiveUpdate. 3 Follow the on-screen instructions. Uninstalling Symantec pcAnywhere You can uninstall pcAnywhere using the Add or Remove Programs option in Windows.
Installing Symantec pcAnywhere Post-installation tasks
Chapter 4 Allowing others to control your computer This chapter includes the following topics: ■ Managing host connections ■ Ways to set up host computer ■ Ways to start a host session ■ What you can do during a host session Managing host connections As a host, you let authorized remote users connect to your computer and take control of it. The remote user views your computer screen and can open files or programs for which you have given the user the permission to access.
Allowing others to control your computer Ways to set up host computer To add a host connection item to Favorites 1 In Advanced View, on the left navigation bar, under pcAnywhere Manager, click Hosts. 2 In the right pane, right-click a connection item in the list. 3 Click Add to Favorites. Locating a recent host connection item Symantec pcAnywhere automatically maintains a history of your most recently used host connection items.
Allowing others to control your computer Ways to set up host computer Symantec pcAnywhere stores these connection settings in a host connection file. It places the host connection item in the Hosts window. You can use the host connection item to begin a host session or to modify the connection settings. Symantec pcAnywhere offers some advanced configuration options that are not available in the wizard. See “Configuring a host using advanced properties” on page 73.
Allowing others to control your computer Ways to set up host computer 8 In the Authentication Type panel, select one of the following: I want to use an existing Windows account Validates a user or group by verifying with the list maintained on a workstation or shared directory. The Connection Wizard detects the accounts that are available on your local computer. See “Configuring a caller to use Windows-based authentication” on page 207.
Allowing others to control your computer Ways to set up host computer Configuring a host using advanced properties For more control over your connections, use the Advanced option to create or modify host connection items. Advanced properties provide access to all available host configuration options. It includes theoptions that are not available in the Connection Wizard, such as host startup options and public-key encryption. Table 4-1 includes information about the settings that are available.
Allowing others to control your computer Ways to set up host computer To configure a host using advanced properties 1 In Advanced View, on the left navigation bar, under pcAnywhere Manager, click Hosts. 2 In the right pane, under Hosts, do one of the following: 3 ■ To create a new connection item, on the File menu, click New Item > Advanced. ■ To modify an existing connection item, right-click the item, and then click Properties.
Allowing others to control your computer Ways to set up host computer Table 4-2 Hardware device Host connection devices (continued) Connection device Network adapter card installed For most network connections, select TCP/IP. on a networked computer or Symantec pcAnywhere also supports NetBIOS and SPX server on a LAN or WAN protocols in Windows XP/2003 Server/2000. See “Configuring a host network connection” on page 75. Cable modem TCP/IP. See “About cable modem connections” on page 21.
Allowing others to control your computer Ways to set up host computer 3 4 ■ To configure an existing connection item, right-click the item, and then click Properties. ■ To create a new connection item, on the File menu, click New Item > Advanced. In the Host Properties window, on the Connection Info tab, select one of the following: ■ TCP/IP ■ NetBIOS ■ SPX On the Callers tab, configure a user name and password for users who can connect to the host.
Allowing others to control your computer Ways to set up host computer 3 In the Advanced Host TCP/IP Options window, select one of the following: Use the default network adapter Uses the default network card. Accept connections on all network adapters Accepts connections on any available network card that is installed on the host computer. Specify the network adapter to use for pcAnywhere connections Lets you assign the network card to use for pcAnywhere connections.
Allowing others to control your computer Ways to set up host computer 4 ■ To use a custom port number for the data port, in the Data port box, type a new port number. ■ To return the data port to the registered port setting for pcAnywhere, next to the Data port box, click Reset Default. ■ To use a custom port number for the status port, in the Status port box, type a new port number.
Allowing others to control your computer Ways to set up host computer 4 On the Callers tab, configure a user name and password for users who can connect to the host. See “About authentication in pcAnywhere” on page 204. 5 Click OK. On Windows Vista/2008 Server, you might be prompted to approve this action because changing the host properties might affect other users. To change the number of rings for incoming modem connections 1 In the Symantec pcAnywhere window, on the Edit menu, click Preferences.
Allowing others to control your computer Ways to set up host computer 3 4 In the Host Properties window, on the Connection Info tab, do one of the following: ■ For North American ISDN, select the name of your ISDN device. ■ For European ISDN, select ISDN via CAPI 2.0. See “Customizing European ISDN connections” on page 48. On the Callers tab, configure a user name and password for users who can connect to the host. See “About authentication in pcAnywhere” on page 204. 5 Click OK.
Allowing others to control your computer Ways to set up host computer 4 On the Callers tab, configure a user name and password for users who can connect to the host. See “About authentication in pcAnywhere” on page 204. 5 Click OK. On Vista, you might be prompted to approve this action because changing the host properties might affect other users. Setting the host startup options Symantec pcAnywhere lets you configure a host connection item to start automatically when you launch Windows.
Allowing others to control your computer Ways to set up host computer 3 In the Host Properties window, on the Settings tab, under Host startup, select any of the following: Launch with Windows Automatically starts the host session when the host computer is started. Note: For Windows XP/Vista and Windows 2008 operating system, you must have administrator rights on the computer to set Launch Host with Windows.
Allowing others to control your computer Ways to set up host computer Symantec pcAnywhere automatically runs all host sessions as a Windows service. This option lets you take advantage of the inherent security and performance features of the operating system.
Allowing others to control your computer Ways to set up host computer 3 4 5 In the Host Properties window, on the Settings tab, under After a normal end of session, select one of the following: Wait for anyone Keeps the host session running so that others can connect to it Cancel Host Ends the host session to prevent other connections To secure the host computer further, check and secure by, and then select one of the following: ■ Logoff user ■ Restart Host computer ■ Lock computer Click O
Allowing others to control your computer Ways to set up host computer To set end of session options for sessions that end abnormally 1 In Advanced View, on the left navigation bar, under pcAnywhere Manager, click Hosts. 2 In the right pane, under Hosts, do one of the following: ■ To configure an existing connection item, right-click the item, and then click Properties. ■ To create a new connection item, on the File menu, click New Item > Advanced.
Allowing others to control your computer Ways to set up host computer computer. As the host status changes, the host computer updates its entry in the directory server so that remote computers can see the current status. For more information, see the Symantec pcAnywhere Administrator's Guide. To configure a host computer to use directory services 1 In Advanced View, on the left navigation bar, under pcAnywhere Manager, click Hosts.
Allowing others to control your computer Ways to set up host computer user searches for a host computer. Symantec pcAnywhere lets you specify a custom name, although this is not recommended if your computer is attached to a network. Your administrator might determine this setting for you. To specify a host name 1 In the Symantec pcAnywhere window, on the Edit menu, click Preferences. In Windows Vista/2008 Server, the operating system might prompt you to approve this action.
Allowing others to control your computer Ways to start a host session 5 In the Caller list section, double-click the user with whom you want to share the disk drives. 6 In the Caller Properties dialog box, click the Privileges tab. 7 Select Superuser-caller has full access rights to the host machine. 8 Click Apply and then OK. 9 In the Host Properties: Network, Cable, DSL dialog box, click the Security Options tab.
Allowing others to control your computer Ways to start a host session To wait for a connection from a remote computer 1 In Advanced View, on the left navigation bar, under pcAnywhere Manager, click Hosts. 2 In the right pane, under Hosts, double-click the connection item that you want to use. The Symantec pcAnywhere Waiting icon appears in the Windows system tray, which means the host is available for connections.
Allowing others to control your computer What you can do during a host session Accepting a host invitation A remote user can send you an invitation through an email message, instant message, or physical media to start a remote control session. The invitation contains the information that is needed to connect to the remote computer so that the remote user can take control of your computer.
Allowing others to control your computer What you can do during a host session ■ Type of connection (such as TCP/IP) and the device name For example, for TCP/IP connections pcAnywhere provides the Windows specified remote computer name. Note: When you start a session, an animated host icon appears on the system tray that shows the status of the session. When the session is active, the icon displays three blinking white dots.
Allowing others to control your computer What you can do during a host session To configure a conference host 1 In Advanced View, on the left navigation bar, under pcAnywhere Manager, click Hosts. 2 In the right pane, under Hosts, do one of the following: ■ To configure an existing connection item, right-click the item, and then click Properties. ■ To create a new connection item, on the File menu, click New Item > Advanced.
Allowing others to control your computer What you can do during a host session To start a conference 1 In Advanced View, on the left navigation bar, under pcAnywhere Manager, click Hosts. 2 In the right pane, double-click the host connection item that is configured for conferencing. The Symantec pcAnywhere Waiting icon appears in the Windows system tray, which means the host is available for connections. See “Letting multiple remote users hold a conference” on page 91.
Allowing others to control your computer What you can do during a host session 3 In the white board box, select one of the following: Rectangle Lets you draw a rectangle. Circle Lets you draw a circle. Free Hand Lets you draw a customized shape. 4 Highlight the item on the host computer, by clicking and dragging the mouse over the item. 5 To change the width of the highlight, select one of the following: Increase width Lets you increase the width of the highlight.
Chapter 5 Controlling another computer remotely This chapter includes the following topics: ■ Managing remote connections ■ Ways to set up a remote computer ■ Ways to start a remote control session ■ What you can do during a remote control session ■ Connecting to a computer that does not have a host running Managing remote connections For computers to which you connect frequently, Symantec pcAnywhere lets you select the connection and security settings that you want to use and store this informa
Controlling another computer remotely Ways to set up a remote computer To add a remote connection item to Favorites 1 In Advanced View, on the left navigation bar, under pcAnywhere Manager, click Remotes. 2 In the right pane, right-click on a connection item. 3 Click Add to Favorites. Locating a recent remote connection item Symantec pcAnywhere automatically maintains a history of your most recently used remote connection items.
Controlling another computer remotely Ways to set up a remote computer See “Knowing which connection device to use for remote sessions” on page 100. Using the Connection Wizard to configure a remote connection The Connection Wizard guides you through the process of configuring your computer (the remote computer) to connect to another computer (the host computer). After the Connection Wizard finishes, you can start a remote control session.
Controlling another computer remotely Ways to set up a remote computer address of the router. The host's administrator must configure the router to allow the connection. ■ Type the phone number of the computer to which you want to connect. This option is available for phone modem connections only. You can leave this box blank if you run pcAnywhere on a network, and you want pcAnywhere to search for the host computers that are available on your subnet. 7 Click Next.
Controlling another computer remotely Ways to set up a remote computer Table 5-1 Overview of remote settings Tab Description Connection Info Lets you select the connection device and start mode for the session. You can also select whether you want to connect through pcAnywhere Gateway or pcAnywhere Access Server. See “About the start modes for remote connections” on page 40. See “Knowing which connection device to use for remote sessions” on page 100.
Controlling another computer remotely Ways to set up a remote computer Knowing which connection device to use for remote sessions A connection device is the interface that handles the communication between the host and remote computers. A connection device might be a modem or ISDN, a network protocol, or a port. The connection device that you choose depends on the host and remote environments.
Controlling another computer remotely Ways to set up a remote computer Configuring a remote network connection Symantec pcAnywhere supports network connections over a LAN, WAN, or the Internet using TCP/IP, NetBIOS, and SPX. For most network connections, you should use TCP/IP. NetBIOS is another commonly used network protocol that is used mostly for file and print sharing services. SPX is a Novell NetWare protocol. Note: Symantec pcAnywhere currently does not support SPX protocols on Windows Vista.
Controlling another computer remotely Ways to set up a remote computer ■ Remote Control ■ Remote Management ■ File Transfer Symantec pcAnywhere lets you switch modes during a session. See “About the start modes for remote connections” on page 40. 5 If you want to connect through pcAnywhere Gateway or pcAnywhere Access Server, check Connect through Gateway or Access Server. If you select this option, click Details to set up the connection to the gateway computer or access server.
Controlling another computer remotely Ways to set up a remote computer To customize the data port range for remote connections 1 In the Symantec pcAnywhere window, on the Edit menu, click Preferences. In Windows Vista/2008 Server, the operating system might prompt you to approve this action. You do not receive this prompt if you are logged on to the built-in administrator account. 2 In the pcAnywhere Options window, on the Remote Communications tab, click Advanced TCP/IP Options.
Controlling another computer remotely Ways to set up a remote computer 5 In the TCP/IP window, under Specify ports to match host settings, do one of the following: ■ In the Data port box, type the port number that the host computer uses for the data port. ■ In the Status port box, type the port number that the host computer uses for the status port. 6 In the TCP/IP window, click OK. 7 In the Remote Properties window, click OK.
Controlling another computer remotely Ways to set up a remote computer ■ To create a new connection item, on the File menu, click New Item > Advanced. 3 In the Remote Properties window, on the Connection Info tab, select the name of your modem. 4 Select one of the following start modes: ■ Remote Control ■ Remote Management ■ File Transfer Symantec pcAnywhere lets you switch modes during a session. See “About the start modes for remote connections” on page 40.
Controlling another computer remotely Ways to set up a remote computer 6 On the Settings tab, under Phone number of host PC to control, click Use dialing properties and phone number. To view or change the dialing properties that are configured for your modem, click Dialing Properties. For more information about configuring dialing properties, see the documentation for your operating system. 7 Type the area code and phone number of the host computer.
Controlling another computer remotely Ways to set up a remote computer ■ To edit an existing connection item, right-click the item, and then click Properties. ■ To create a new connection item, on the File menu, click New Item > Advanced. 3 In the Remote Properties window, on the Connection Info tab, select the name of your modem. 4 Select one of the following start modes: ■ Remote Control ■ Remote Management ■ File Transfer Symantec pcAnywhere lets you switch modes during a session.
Controlling another computer remotely Ways to set up a remote computer To configure an ISDN connection on a remote 1 In Advanced View, on the left navigation bar, under pcAnywhere Manager, click Remotes. 2 In the right pane, under Hosts, do one of the following: 3 4 ■ To edit an existing connection item, right-click the item, and then click Properties. ■ To create a new connection item, on the File menu, click New Item > Advanced.
Controlling another computer remotely Ways to set up a remote computer ■ To create a new connection item, on the File menu, click New Item > Advanced. 3 In the Remote Properties window, on the Connection Info tab, select an available COM port. 4 Select one of the following start modes: ■ Remote Control ■ Remote Management ■ File Transfer Symantec pcAnywhere lets you switch modes during a session. See “About the start modes for remote connections” on page 40. 5 Click OK.
Controlling another computer remotely Ways to set up a remote computer 4 To narrow the search results, click Filter. This lets you set the criteria by which you want to search. You can search by user name, email address, organization name, or department name. Wildcard characters are supported. For example, A* returns all entries that have a name that begin with the letter A. 5 In the Filter Settings window, click OK. 6 In the Remote Properties window, click OK.
Controlling another computer remotely Ways to set up a remote computer 6 7 In the Details window, select one of the following: Gateway Lets you connect to a computer that is running pcAnywhere Gateway. Access Server Lets you connect to a computer that is running pcAnywhere Access Server.
Controlling another computer remotely Ways to set up a remote computer Symantec pcAnywhere automatically applies performance settings based on the connection type. If you want to use performance settings that apply to a different connection type, you must first manually change the connection type. See “Adjusting video performance settings” on page 112. See “Changing display settings during a remote control session” on page 128.
Controlling another computer remotely Ways to set up a remote computer To adjust video performance settings 1 In the Symantec pcAnywhere window, on the Edit menu, click Preferences. In Windows Vista/2008 Server, the operating system might prompt you to approve this action. You do not receive this prompt if you are logged on to the built-in administrator account.
Controlling another computer remotely Ways to set up a remote computer ■ To create a new connection item, on the File menu, click New Item > Advanced. 3 In the Remote Properties window, on the Settings tab, type the IP address or the modem phone number of the host computer to which you want to connect. 4 Under Login information, check Automaticallylogintohostuponconnection. 5 In the Login name box, type your login name. 6 In the Password box, type your password.
Controlling another computer remotely Ways to start a remote control session Ways to start a remote control session Symantec pcAnywhere requires a user name and password for all host sessions. For security reasons, you can only connect to host computers that have set up a caller account for you or your user group.
Controlling another computer remotely Ways to start a remote control session Waiting for a host connection Remote control sessions are usually initiated by the remote user who connects to a host computer that is waiting for a connection. However, for security reasons, the host computer may be configured to allow a remote connection only if the host initiates the connection. If so, you must set up your computer to wait for a connection from the host.
Controlling another computer remotely Ways to start a remote control session 6 In the Callers list section, add a new caller. 7 Click Apply. 8 Click OK. 9 In the Advanced View, on the left navigation bar, under pcAnywhere Manager, click Remotes. 10 In the right pane, under Remotes, you can create a new remote connection for a smart card. 11 Insert a smart card. 12 In the Smart Card Authentication dialog box, enter the PIN. 13 Click Verify.
Controlling another computer remotely Ways to start a remote control session Figure 5-1 Quick Connect window Connecting to a host computer on your network If your computer is connected to a network, pcAnywhere automatically searches the local subnet (part of the network to which your computer is connected) for pcAnywhere hosts that are waiting for a connection. You can broaden the search to additional subnets or narrow the search to a specific computer name or IP address.
Controlling another computer remotely Ways to start a remote control session 3 4 Under Connection options, in the Start mode list, select one of the following: Remote Control Lets you control a host computer remotely and work as though you are sitting in front of it Remote Management Lets you remotely administer a host computer using common administrator tools File Transfer Lets you transfer files between a host and remote computer using a two-pane window that functions like Windows Explorer To enc
Controlling another computer remotely Ways to start a remote control session Adding TCP/IP addresses and subnets to a host search Symantec pcAnywhere lets you add subnets to include in a host search so that you can search for hosts across the network. You might need to perform this procedure if the TCP/IP host computer to which you want to connect does not appear in the host list. You must have access rights to the subnets that you want to search.
Controlling another computer remotely Ways to start a remote control session 2 ■ In Basic View, in the right pane, click Quick Connect. ■ In Advanced View, on the left navigation bar, click Quick Connect. In the right pane, under Subnet search criteria, click Configure Directory Services. In Windows Vista/2008 Server, the operating system might prompt you to approve this action. You do not receive this prompt if you are logged on to the built-in administrator account.
Controlling another computer remotely Ways to start a remote control session Manually entering connection information Symantec pcAnywhere lets you manually enter connection information to quickly connect to a host computer over a modem or network connection. To manually enter connection information 1 In the Symantec pcAnywhere window, do one of the following: ■ In Basic View, in the right pane, click Quick Connect. ■ In Advanced View, on the left navigation bar, click Quick Connect.
Controlling another computer remotely Ways to start a remote control session 5 To select the encryption strength for symmetric encryption, click Advanced. In the Symmetric Encryption Strength dialog box, select the encryption algorithm and the key length that you want to use. If you want to prevent connections to computers that use a different algorithm, check Restrict to selected algorithm. Then, click OK. 6 In the Quick Connect window, click Connect.
Controlling another computer remotely Ways to start a remote control session 6 In the File name box, type the file name that you want to use. The file is saved with a .pcainv file extension. 7 Click Save. If you selected to have your computer wait for the host to call, the pcAnywhere host icon appears on the Windows status bar. 8 Send the invitation file (.pcainv) to the host user.
Controlling another computer remotely What you can do during a remote control session 3 4 To specify options for connect, Options. ■ In the Connect Settings section, select Preserve Credentials to save the credentials of the host computer. Type the user I.D. and the password. ■ To specify Advanced port setting, click Advanced. In the Advanced TCP/IP Options dialog box, specify the data port and status port. ■ Click OK.
Controlling another computer remotely What you can do during a remote control session Figure 5-2 Session Manager window Table 5-3 lists the tasks that are available in the Session Manager window during a remote control session. You can also access these options on the Task menu. Table 5-3 Icon Explanation of remote control tasks Option Description Full Screen Displays the host screen fully on the remote computer screen.
Controlling another computer remotely What you can do during a remote control session Explanation of remote control tasks (continued) Table 5-3 Icon Option Description Transfer Clipboard Lets the remote user copy clipboard contents from the host clipboard to the remote clipboard or vice versa. This feature is only available if the option to transfer clipboard contents automatically is turned off. Start/Stop Session Recording Records the session activities to a file for later playback.
Controlling another computer remotely What you can do during a remote control session 3 In the Select Save Screen File window, in the Save in box, select the location in which you want to save the snapshot. 4 In the File Name box, type a file name. 5 In the Save as type box, select .jpg or .bmp. 6 Click Save. Changing display settings during a remote control session You can change display settings or temporarily lock the keyboard and mouse on the host computer during a session.
Controlling another computer remotely What you can do during a remote control session To change display settings during a remote control session 1 In the Session Manager window, on the left navigation bar, under Remote Control, click View/Edit Online Options.
Controlling another computer remotely What you can do during a remote control session 3 To change the performance settings and video quality settings, select one of the following options: High-bandwidth Optimizes performance for high-speed connections, such as LANs and cable modems. You can adjust the video quality settings. Move the slider to the left to increase performance. Move the slider to the right to increase video quality.
Controlling another computer remotely What you can do during a remote control session ■ To view all the monitors Ctrl + m + 0 ■ To view each monitor Ctrl + m + (1, 2...8) Where monitor 1 to monitor 8 will be displayed as per the number you type. 6 Click Apply. 7 Click OK. Changing the background colors During a remote control session, pcAnywhere displays a solid color in the background of the Session Manager window.
Controlling another computer remotely What you can do during a remote control session 5 If you select a custom color, click Add to Custom Colors. 6 Click OK. 7 To adjust the size of the grid, in the Size box, select the size that you want to use. This option is only available if Checkerboard is selected. 8 Click OK.
Controlling another computer remotely What you can do during a remote control session 3 Follow the on-screen instructions to set up the information for the printer on the remote computer. The remote computer is the computer that connects to the host computer for remote control. If the printer that the remote computer uses is not listed, you must install the drivers first, and then repeat this procedure. 4 Click OK.
Controlling another computer remotely What you can do during a remote control session To manually transfer the contents of the Windows clipboard 1 In the Session Manager window, under Remote Control, click Transfer Clipboard.
Controlling another computer remotely What you can do during a remote control session ■ RCTRL + TAB To connect to multiple hosts 1 In the Symantec pcAnywhere window, on the Edit menu, click Preferences. In Windows Vista/2008 Server, the operating system might prompt you to approve this action. You do not receive this prompt if you are logged on the built-in administrator account.
Controlling another computer remotely What you can do during a remote control session 5 To change the width of the highlight, select one of the following: Increase width Lets you increase the width of the highlight. Decrease width Lets you decrease the width of the highlight. 6 To modify the color of the highlight, click Color and select a color of your choice. 7 To select a custom color, in the Color window, click Define Custom Colors. Select a custom color and click Add to Custom Colors.
Controlling another computer remotely Connecting to a computer that does not have a host running Ending a remote control session Either the host or remote user can end a session. Ending a session returns you to the main Symantec pcAnywhere window. If you are connected to a computer that runs Windows, the end of session options that are configured for the host connection item determine whether the host waits for another connection or is canceled.
Controlling another computer remotely Connecting to a computer that does not have a host running Figure 5-3 Quick Deploy and Connect window Table 5-4 describes the requirements for deploying a thin host. Table 5-4 Thin host deployment requirements Operating system Requirements to deploy a Requirements to install a thin host thin host Windows 2000 You must have administrator Professional/Server/Advanced rights on the computer from Server which you want to deploy the thin host.
Controlling another computer remotely Connecting to a computer that does not have a host running Table 5-4 Thin host deployment requirements (continued) Operating system Requirements to deploy a Requirements to install a thin host thin host Windows Vista/2008 During deployment, you Server/Business/Enterprise/Ultimate enter the built-in administrator credentials for the target computer. ■ The host computer to which you want to connect must be unlocked, and a user must be logged in.
Controlling another computer remotely Connecting to a computer that does not have a host running To connect to a computer that does not have a host running 1 In Advanced View, on the left navigation bar, under pcAnywhere Manager, click Quick Deploy and Connect. 2 In the right pane, do one of the following: 3 ■ Under Quick Deploy and Connect, double-click the host computer to which you want to connect.
Controlling another computer remotely Connecting to a computer that does not have a host running Configuring a Windows thin host through Quick Deploy and Connect The first time that you use Quick Deploy and Connect to connect to a computer that runs Windows, pcAnywhere prompts you for configuration information using the Windows Thin Host Configuration Wizard. You only need to configure the host properties once.
Controlling another computer remotely Connecting to a computer that does not have a host running 5 Under Authentication type, select one of the following: pcAnywhere Validates a user by checking the user name and password against a list that is maintained on the host computer. Use this method for non-network connections or if your environment does not support the other authentication methods. This method of authentication is the least secure.
Controlling another computer remotely Connecting to a computer that does not have a host running 9 To notify the host user when a remote user attempts to connect, check Prompt to confirm connection, and then select the number of seconds in which the host user has to respond to the prompt. If the timeout period expires, the connection is canceled. 10 To protect the host by serializing connections, check Assign serial ID to limit host connections, and then type the serial number that you want to use.
Controlling another computer remotely Connecting to a computer that does not have a host running 15 To save these settings as an executable file that can be used for later deployment, select one of the following: Send Email Opens the default email program on your computer. To use this option, your email program must support the Messaging Application Programming Interface (MAPI). Examples of MAPI-enabled programs include Microsoft Outlook.
Controlling another computer remotely Connecting to a computer that does not have a host running After you deploy the host, pcAnywhere prompts you for caller logon credentials. You configure these credentials when you set up the initial host properties. After pcAnywhere validates your credentials, the Session Manager appears on your screen. See “Configuring deployment security options for Linux and Mac OS X” on page 148.
Controlling another computer remotely Connecting to a computer that does not have a host running 5 Under Authentication type, select one of the following: pcAnywhere Validates a user by checking the user name and password against a list that is maintained on the host computer. Use this method for non-network connections or if your environment does not support the other authentication methods. This method of authentication is the least secure. See “About authentication in pcAnywhere” on page 204.
Controlling another computer remotely Connecting to a computer that does not have a host running 9 To protect the host by serializing connections, check Assign serial ID to limit host connections, and then type the serial number that you want to use. This embeds a serial ID in the host configuration. Serial IDs must be a numeric value between 0 and 4,294,967,296. Remote users must have the same serial ID embedded in their remote configuration for the host to accept the connection.
Controlling another computer remotely Connecting to a computer that does not have a host running Configuring deployment security options for Linux and Mac OS X Symantec pcAnywhere uses Secure Shell™ (SSH™) to deploy the pcAnywhere host for Linux and Mac OS X and to secure user credentials for authentication during the deployment. Symantec pcAnywhere supports SSH Version 1 and Version 2. Symantec pcAnywhere first attempts to use SSH Version 2 to encrypt the deployment of the host.
Controlling another computer remotely Connecting to a computer that does not have a host running 6 Check Enable logging of the Quick Deploy session to create a log of the deployment session. In the Filename to use box, type the path and file name. 7 Click OK. About reconnecting to a host using the Quick Deploy and Connect feature When you configure the Quick Deploy and Connect host properties, you choose whether to cancel the thin host after the connection ends.
Controlling another computer remotely Connecting to a computer that does not have a host running See “Configuring a Windows thin host through Quick Deploy and Connect” on page 141. See “Configuring a Linux host or Mac OS X for deployment” on page 144. To edit the Quick Deploy and Connect host properties 1 In Advanced View, on the left navigation bar, under pcAnywhere Manager, click Quick Deploy and Connect.
Chapter 6 Supporting computers and servers remotely This chapter includes the following topics: ■ About Symantec pcAnywhere Remote Management tools ■ User rights requirements for remote management ■ Ways to start a remote management session ■ What you can do during a remote management session About Symantec pcAnywhere Remote Management tools The Remote Management tools in Symantec pcAnywhere provide easy access to commonly used administrator tools so that you can quickly resolve computer problems
Supporting computers and servers remotely Ways to start a remote management session name and password. Symantec pcAnywhere does not support remote management connections to a host computer that uses a blank password. When you select a remote management task in pcAnywhere, you are prompted for pcAnywhere caller logon credentials. Once these credentials are validated, you might be prompted for computer or network logon credentials, depending on the computing environment of the host computer.
Supporting computers and servers remotely What you can do during a remote management session What you can do during a remote management session Table 6-1 lists the tasks that you can perform during a remote management session. Table 6-1 Remote Management tasks Task Description Task Manager Lets you view and control applications and processes that are running on the host computer to which you are connected. See “Managing tasks remotely” on page 154.
Supporting computers and servers remotely What you can do during a remote management session Table 6-1 Remote Management tasks (continued) Task Description Change Computer State Lets you remotely lock, restart, or shut down a host computer or log off the user who is logged on to the host computer. You can also send these commands to one or more computers out of session by using Quick Connect. See “ Restarting or shutting down a host computer during a remote management session” on page 162.
Supporting computers and servers remotely What you can do during a remote management session To view or change program status 1 In the Session Manager window, on the left navigation bar, under Session Manager, click Remote Management. 2 Under Remote Management, click Task Manager. 3 To change program status, in the right pane, on the Applications tab, select one of the following: New Task Lets you start a program or command. This option works like the Run option in Windows.
Supporting computers and servers remotely What you can do during a remote management session commands or commands that use direct BIOS calls for screen display (for example, telnet) are not supported. Some DOS commands might behave differently. For example, the Exit command clears and restarts the command prompt window instead of closing the window. The Edit command is not supported in this window. Symantec pcAnywhere traps the Edit command, and then prompts you to switch to Edit System Files.
Supporting computers and servers remotely What you can do during a remote management session 4 5 In the Command Prompt Exclusion List window, do one of the following: ■ To add a command, under Excluded command, type a command, and then click Add. ■ To remove a command, under List of excluded commands, select a command, and then click Remove. Click OK. To edit the exclusion list out of session 1 In the Symantec pcAnywhere window, on the Edit menu, click Preferences.
Supporting computers and servers remotely What you can do during a remote management session To start or stop a service 1 In the Session Manager window, on the left navigation bar, under Session Manager, click Remote Management. 2 Under Remote Management, click Services.
Supporting computers and servers remotely What you can do during a remote management session 4 In the properties window, on the Log On tab, configure the logon properties that you want to use. 5 Click OK. Viewing dependencies for a service Before you stop or disable a service, check its dependencies to determine if other services depend on it. To view dependencies for a service 1 In the Session Manager window, on the left navigation bar, under Session Manager, click Remote Management.
Supporting computers and servers remotely What you can do during a remote management session 4 Click Open. The contents of the file appear in the top portion of the window. Symantec pcAnywhere copies the contents of the system file onto the remote computer, where it is stored in memory. If the system file is large, this might take some time. 5 Select any of the following: Save on Host Saves the file on the host computer, the computer to which your computer is connected.
Supporting computers and servers remotely What you can do during a remote management session Viewing the event log The Event Log feature lets you view information about application, system, and security events on the host computer. This feature functions like the Windows Event Log except that the tasks are performed remotely on the host computer. Symantec pcAnywhere lets you view the event log and save the event log files locally in a comma-separated values (CSV) format file.
Supporting computers and servers remotely What you can do during a remote management session Viewing and uninstalling programs The Installed Programs feature lets you view information about the programs and software updates that are installed on the host computer and uninstall them if necessary. Some programs might require user interaction (for example, to close open programs and save data) to complete the uninstallation process.
Supporting computers and servers remotely What you can do during a remote management session 4 Under Options, select one of the following: Prompt user Notifies the user about the action that you are about to perform. Select the number of seconds that the user has to respond to the prompt. If the timeout period expires, the action is carried out automatically. Allow user to cancel Sends a confirmation prompt to the host user. This option is available only if you select Prompt user.
Supporting computers and servers remotely What you can do during a remote management session 3 4 In the right pane, under Action to perform, select one of the following: ■ Lock computer (Windows 2000, 2003 Server, 2008 Server, XP, Vista only) ■ Log off user Under Options, select one of the following: Prompt user Notifies the user about the action that you are about to perform. Select the number of seconds that the user has to respond to the prompt.
Supporting computers and servers remotely What you can do during a remote management session ■ Remotes ■ Quick Connect ■ Favorites ■ History 2 In the right pane, select one or more host computers (or the connection item files that represent the host computers) to which you want to send a command.
Supporting computers and servers remotely What you can do during a remote management session 4 To override any preconfigured logon credentials in a remote connection item, check Ignore login settings configured in remote items. 5 Click OK. 6 In the Host Login dialog box, type your computer logon credentials. The operating system limits the tasks that you can perform based on your user privileges. 7 Click OK.
Supporting computers and servers remotely What you can do during a remote management session To configure shut down options for remote management 1 In the Remote Management Properties window, on the State Change Options tab, select any of the following: Prompt user Notifies the user about the action that you are about to perform. Select the number of seconds that the user has to respond to the prompt. If the timeout period expires, the action is carried out automatically.
Supporting computers and servers remotely What you can do during a remote management session that are configured for the host connection item determine whether the remote user is allowed to cancel the host. To end a remote management session 1 In the Session Manager window, on the left navigation bar, under Session Manager, click End Session. 2 In the confirmation window, click Yes.
Chapter 7 Transferring files and folders This chapter includes the following topics: ■ About pcAnywhere File Transfer ■ About file transfer preferences ■ Ways to start a file transfer session ■ About synchronization and cloning About pcAnywhere File Transfer The pcAnywhere File Transfer window lets you quickly navigate to the files and folders that you need, transfer files and folders to and from another computer, and synchronize content.
Transferring files and folders About pcAnywhere File Transfer Figure 7-1 File Transfer window File transfer tasks Files on host and remote computers Status information The File Transfer window works like Windows Explorer. You can sort files by name, type, size, or date. Going to a recently visited file location Symantec pcAnywhere saves the most recent path names in a Go list for quick access. This list is dynamic.
Transferring files and folders About pcAnywhere File Transfer Tagging all files in a folder Use this feature to quickly select all of the files in a folder so that you can transfer them. To tag all files in a folder 1 In the File Transfer window, open the folder that contains the files that you want. 2 On the Edit menu, click Tag > Files. Tagging all folders in a directory Use this feature to quickly select all of the folders in your directory so that you can transfer, compare, or synchronize them.
Transferring files and folders About pcAnywhere File Transfer 4 Type or select the wildcard pattern that you want to use. If you are typing a string of wildcard characters, use a comma to separate the entries. For example: *.doc *.doc, *.xls, *.exe *.htm, *.html 5 Click OK. Tagging files by date modified You can tag files by the date they were last modified so that you can quickly locate the files that you have most recently used.
Transferring files and folders About pcAnywhere File Transfer 3 Type the name of the new folder. 4 Press Enter. Deleting a file or folder You can delete files and folders on either the host or remote computer. To delete a file or folder 1 In the File Transfer window, select the file or folder that you want to delete. 2 Press Delete. 3 In the confirmation dialog box, click Yes. Renaming a file or folder You can rename files and folders on either the host or remote computer.
Transferring files and folders About file transfer preferences To compare folders 1 In the File Transfer window, in the left pane, open the folder that you want to compare with a folder on the other computer. 2 In the right pane, open the folder on the other computer. 3 On the navigation bar, under File Transfer, click Compare Folders. 4 Click OK.
Transferring files and folders About file transfer preferences To select a start-up location 1 In the Symantec pcAnywhere window, on the Edit menu, click Preferences. In Windows Vista, the operating system might prompt you to approve this action. You do not receive this prompt if you are logged on to the built-in administrator account.
Transferring files and folders Ways to start a file transfer session To increase file transfer performance 1 In the Symantec pcAnywhere window, on the Edit menu, click Preferences. 2 In the pcAnywhere Options window, on the File Transfer tab, under Settings, select any of the following: Use Compression Compresses files during file transfer.
Transferring files and folders Ways to start a file transfer session that is included in the operation. Symantec pcAnywhere adds the file or folder name, the source and destination path, and the operation and its status to the Command Queue. You can save the contents of the Command Queue to a command queue file so that you can automate future tasks. See “About the Command Queue” on page 181. Note: Because of the way Windows Vista handles security, you cannot copy files on the primary partition.
Transferring files and folders Ways to start a file transfer session See “Viewing the Command Queue during a file transfer operation” on page 178. To pause a file transfer operation ◆ In the File Transfer window, click Pause. To release the pause, click Pause again. Viewing the Command Queue during a file transfer operation While a file transfer is in progress, you can select additional files for transfer and perform other tasks.
Transferring files and folders About synchronization and cloning To change file transfer settings during a session 1 In the Symantec pcAnywhere window, on the Edit menu, click Preferences. In Windows Vista, the operating system might prompt you to approve this action. You do not receive this prompt if you are logged on to the built-in administrator account. 2 In the Command Queue Preferences window, select the options that you want to use.
Transferring files and folders About synchronization and cloning Synchronizing folders by file type You can limit the synchronization between folders to certain file types. For example, you can synchronize only the *.doc files in the folder to ensure that the host and remote computers each have copies of the most recent files. During the synchronization, pcAnywhere ignores other file types that might be included in the folders.
Chapter 8 Automating file transfer and management tasks This chapter includes the following topics: ■ About the Command Queue ■ Using command queue files to automate tasks ■ Creating a command queue file during a session ■ Running a command queue file About the Command Queue The Command Queue lets you view file transfer operations that are in progress, modify pending operations, and set up command queue files to automate tasks.
Automating file transfer and management tasks Using command queue files to automate tasks You can add your command queue files to the Windows Task Scheduler to run them automatically. See “Scheduling a command queue file to run automatically” on page 200. Figure 8-1 shows the Command Queue window during a session.
Automating file transfer and management tasks Using command queue files to automate tasks ■ Add a command to run the executable file, including the full path and any parameters. See “Sending a command line” on page 187. ■ Add the list of host computers on which you want to install the software. See “Adding remote connection items to a command queue file” on page 189. ■ Specify the end-of-session options that you want to use.
Automating file transfer and management tasks Using command queue files to automate tasks To copy or move a file 1 In the Symantec pcAnywhere window, on the left navigation bar, under pcAnywhere Manager, click Command Queues. 2 Do one of the following: 3 4 5 ■ To configure an existing command queue file, right-click the file, and then click Properties. ■ To configure a new command queue file, on the File menu, click New Item > Advanced.
Automating file transfer and management tasks Using command queue files to automate tasks To delete a file 1 In the Symantec pcAnywhere window, on the left navigation bar, under pcAnywhere Manager, click Command Queues. 2 Do one of the following: ■ To configure an existing command queue file, right-click the file, and then click Properties. ■ To configure a new command queue file, on the File menu, click New Item > Advanced.
Automating file transfer and management tasks Using command queue files to automate tasks 4 5 Do one of the following: ■ To rename a file on the host computer, under Source, click Host, and then browse to the file. ■ To rename a file on the remote computer, under Source, click Remote, and then browse to the file. Do one of the following: ■ To rename a file on the host computer, under Destination, type the full path and new name of the file.
Automating file transfer and management tasks Using command queue files to automate tasks ■ To create a folder on the remote computer, under Source, click Remote, and then type the full path to the folder. 5 Click Add. 6 Click OK. Synchronizing folders on the host and remote computers You can manually add a command to synchronize folders on the host and remote computers to ensure that both folders have the same content.
Automating file transfer and management tasks Using command queue files to automate tasks executable file must be on the host computer. You can include a command in the queue file to copy the executable file to the host computer. See “Copying or moving a file” on page 183. To send a command line 1 In the Symantec pcAnywhere window, on the left navigation bar, under pcAnywhere Manager, click Command Queues.
Automating file transfer and management tasks Using command queue files to automate tasks 3 4 On the Commands tab, under Command list, do one of the following: ■ To move a command up in the order of commands, select the command, and then click Move Command Up. ■ To move a command down in the order of commands, select the command, and then click Move Command Down. ■ To remove a command, select the command, and then click Delete. ■ To remove all commands, click Clear All. Click OK.
Automating file transfer and management tasks Using command queue files to automate tasks See “Configuring a remote connection using advanced properties” on page 98. 4 Repeat 3 for each remote connection item that you want to add. 5 Click OK. Selecting file handling options for command queues By default, pcAnywhere prompts you for confirmation before performing an action that might result in data loss, such as replacing an older file with a newer one.
Automating file transfer and management tasks Using command queue files to automate tasks 3 On the Settings tab, under During queue execution, select any of the following: Use compression Compresses the files during transfer. Selecting this option can speed up the file transfer if you are transferring a large text file that has not been compressed by some other means, such as a zip tool.
Automating file transfer and management tasks Using command queue files to automate tasks To keep the connection open 1 In the Symantec pcAnywhere window, on the left navigation bar, under pcAnywhere Manager, click Command Queues. 2 Do one of the following: ■ To configure an existing command queue file, right-click the file, and then click Properties. ■ To configure a new command queue file, on the File menu, click New Item > Advanced.
Automating file transfer and management tasks Using command queue files to automate tasks ■ To configure an existing command queue file, right-click the file, and then click Properties. ■ To configure a new command queue file, on the File menu, click New Item > Advanced. 3 On the Settings tab, under After queue ends, check Generate report. 4 Click Browse. 5 In the Save As dialog box, in the Save in box, select the folder location for the report file.
Automating file transfer and management tasks Using command queue files to automate tasks To lock a computer or log off a user 1 In the Symantec pcAnywhere window, on the left navigation bar, under pcAnywhere Manager, click Command Queues. 2 Do one of the following: 3 4 ■ To configure an existing command queue file, right-click the file, and then click Properties. ■ To configure a new command queue file, on the File menu, click New Item > Advanced.
Automating file transfer and management tasks Using command queue files to automate tasks Restarting or shutting down a host computer Symantec pcAnywhere lets you automatically restart or shut down a host computer after the queue file runs. To use these features, the host and remote computers must have the remote management components installed. You can configure options for saving data and notifying the host user about the action that you are about to perform.
Automating file transfer and management tasks Creating a command queue file during a session 4 Select any of the following: Prompt user Notifies the user about the action that you are about to perform. Select the number of seconds that the user has to respond to the prompt. If the timeout period expires, the action is carried out automatically. Allow user to cancel Sends a confirmation prompt to the host user. This option is available only if you select Prompt user.
Automating file transfer and management tasks Creating a command queue file during a session Removing a command from the command list You can remove commands from the command list so that they are not included in the command queue file. To remove a command from the command list 1 In the Session Manager window, on the left navigation bar, click Command Queue. 2 In the right pane, in the Command Queue list, select the command that you want to remove.
Automating file transfer and management tasks Running a command queue file To save a command queue file 1 In the Session Manager window, on the left navigation bar, click Command Queue. 2 Under Command Queue, click Save Queue As. 3 In the Save As dialog box, type a file name. 4 Click Save. Generating a command queue report on-demand You can generate a report that provides the results of the tasks in the command queue file when needed.
Automating file transfer and management tasks Running a command queue file Running a command queue file during a session Symantec pcAnywhere lets you open a command queue file while in session and run it. If the Command Queue is already running, you must pause it first. If you have made changes in the Command Queue that have not been saved, pcAnywhere prompts you to save the changes first.
Automating file transfer and management tasks Running a command queue file To run a command queue file from the Command Queues window 1 In the Symantec pcAnywhere window, on the left navigation bar, under pcAnywhere Manager, click Command Queues. 2 In the right pane, under Command Queues, double-click the command queue file that you want to run.
Automating file transfer and management tasks Running a command queue file As the command queue file runs, pcAnywhere connects to each host computer sequentially, using the connection and security information that is configured in the remote connection items. After running the commands on the first computer in the connection list, pcAnywhere ends the connection and then connects to the next computer in the list.
Automating file transfer and management tasks Running a command queue file 14 Verify your settings. 15 Click Finish. This adds the command queue file to the list of scheduled tasks in the Scheduled Task folder.
Chapter 9 Securing your computer and sessions This chapter includes the following topics: ■ Protecting a host computer from unauthorized access ■ About access rights ■ About session security ■ Using encryption to protect data ■ Protecting configuration settings ■ Ways to assess host security Protecting a host computer from unauthorized access When you set up a host computer so that others can connect to it, one of your primary concerns should be to protect the host from unauthorized access.
Securing your computer and sessions Protecting a host computer from unauthorized access Secure the logon process You can protect the host computer from unauthorized access and denial of service attacks by limiting the number of logon attempts and by limiting the amount of time that a user has to log on. See “Configuring logon security” on page 209. Secure the host session You can use encryption to protect the data stream between the host computer and the remote computer.
Securing your computer and sessions Protecting a host computer from unauthorized access to access the host computer. The authentication type that you choose can depend on your operating system and computing environment. Symantec pcAnywhere supports a variety of authentication types. The authentication type that you choose depends on your computing environment.
Securing your computer and sessions Protecting a host computer from unauthorized access Configuring a caller to use pcAnywhere Authentication Symantec pcAnywhere Authentication can be used on any operating system. This method of authentication verifies whether a remote user has permission to connect to the host by checking the list of users and passwords that are maintained by pcAnywhere on the host computer. This method of authentication is the least secure.
Securing your computer and sessions Protecting a host computer from unauthorized access To configure a caller to use directory-server-based authentication 1 In the Symantec pcAnywhere window, in Advanced View, on the left navigation bar, click Hosts. 2 In the right pane, under Hosts, right-click the connection item that you want to configure, and then click Properties.
Securing your computer and sessions Protecting a host computer from unauthorized access 6 Under Domain, select a computer or domain name. 7 Under Account, select a valid user or group name. 8 Click OK. Configuring a caller to use RSA SecurID RSA SecurID is a type of two-factor authentication. SecurID validates users against a security code, which is generated by an authenticator and a user-provided PIN. Symantec pcAnywhere supports SecurID if your network is configured to support it.
Securing your computer and sessions Protecting a host computer from unauthorized access To configure a caller to use Web-based authentication 1 In the Symantec pcAnywhere window, in Advanced View, on the left navigation bar, click Hosts. 2 In the right pane, under Hosts, right-click the connection item that you want to configure, and then click Properties. 3 In the Host Properties window, on the Callers tab, under Authentication type, select the Web-based authentication method that you want to use.
Securing your computer and sessions Protecting a host computer from unauthorized access 3 In the Host Properties window, on the Security Options tab, under Login options, select any of the following: Make passwords case sensitive Lets you use a combination of uppercase and lowercase letters in a password. This setting applies to pcAnywhere Authentication only. Limit time to complete login Specifies how much time a remote user has to log on successfully. The default value is three minutes.
Securing your computer and sessions Protecting a host computer from unauthorized access 3 In the Host Properties window, on the Security Options tab, under Connection options, select any of the following: Prompt to confirm connection Notifies you when a remote user attempts to connect to your computer. Select the number of seconds that you have to respond to the prompt. The default value is 10 seconds.
Securing your computer and sessions Protecting a host computer from unauthorized access Calling back remote users The Callback feature lets you confirm the identity of a remote user who is connecting over a modem or ISDN. When a remote user attempts to connect to the host, the host computer terminates the connection, and then calls back the remote computer at a preconfigured number. If the remote computer is not waiting for a connection at that number, the host cancels the session.
Securing your computer and sessions About access rights About access rights As a host user, you can specify who can connect to your computer and what they are allowed to do. Symantec pcAnywhere restricts remote users from canceling a host session and sets an inactivity time limit to protect against denial of service. You can change these settings for an individual user or group of users.
Securing your computer and sessions About access rights 4 In the Caller Properties window, on the Privileges tab, select one of the following: Superuser Gives the user full access rights. Specify individual caller Limits access rights. rights Select the options for which you want to allow or restrict access. 5 To let the remote user run an automated task after logging on, in the Command to execute after connect box, type the command information that is needed to run the program. 6 Click OK.
Securing your computer and sessions About access rights 5 Under Time limits, select any of the following: Limit time allowed per session Automatically disconnects the remote user after a specified period of time Caller subject to inactivity timeout Automatically disconnects the remote user if there has been no keyboard or mouse input for a specified period of time 6 Select the number of minutes. 7 Click OK.
Securing your computer and sessions About session security 8 In the And drop-down list, select the time of day in which the restriction ends for that day. 9 Click OK. About session security Symantec pcAnywhere provides the following options to help protect the security of your host sessions and to prevent others from inadvertently canceling your session: Keyboard and mouse restrictions You can lock the keyboard or mouse on either the host computer or the remote computer during a session.
Securing your computer and sessions About session security Giving full control of the keyboard and mouse to the host user locks the keyboard and mouse on the remote computer during a session. Use this setting if you are hosting a demonstration or training session to protect the session from interruptions. Giving full control of the keyboard and mouse to the remote user locks the keyboard and mouse on the host computer during a session.
Securing your computer and sessions Using encryption to protect data you should ensure that you allow remote users sufficient time to perform their tasks. See “Setting time limits for callers” on page 214. To set inactivity time limits for sessions 1 In the pcAnywhere window, in Advanced View, on the left navigation bar, click Hosts. 2 In the right pane, under Hosts, right-click the connection item that you want to configure, and then click Properties.
Securing your computer and sessions Using encryption to protect data For more information about the Symantec Cryptographic Module and other cryptographic modules that have passed FIPS 140-1 or 140-2 validation testing, visit the Web site for the National Institute of Standards and Technology at the following URL: http://csrc.nist.gov/cryptval/140-1/1401val.
Securing your computer and sessions Using encryption to protect data During the key exchange, the sender generates a symmetric key and encrypts it using the recipient's public key. Only the recipient can decrypt this data using a private key, which is never exchanged. For this reason, public-key encryption is invulnerable to a Man in the Middle attack. See “Configuring pcAnywhere to use public-key encryption” on page 223.
Securing your computer and sessions Using encryption to protect data the higher level to match the encryption level on the computer that is using the lower level. You can configure pcAnywhere to deny the connection instead. See “Denying connections from computers that use lower encryption” on page 222. Configuring pcAnywhere to use pcAnywhere encoding Symantec pcAnywhere encoding applies a simple transformation to data so that the data stream cannot be easily interpreted by a third party.
Securing your computer and sessions Using encryption to protect data your computer to ensure that you have the latest version of the Microsoft CryptoAPI. To configure pcAnywhere to use symmetric encryption 1 In the Symantec pcAnywhere window, in Advanced View, do one of the following: ■ To configure a host computer to use encryption, on the left navigation bar, click Hosts. ■ To configure a remote computer to use encryption, on the left navigation bar, click Remotes.
Securing your computer and sessions Using encryption to protect data To deny connections from remote computers that use lower encryption 1 In the Symantec pcAnywhere window, in Advanced View, on the left navigation bar, click Hosts. 2 In the right pane, under Hosts, right-click the connection item that you want to configure, and then click Properties. 3 In the properties window, on the Encryption tab, under Settings, in the Level list, select the type of encryption that you want to use.
Securing your computer and sessions Using encryption to protect data Configuring pcAnywhere to use public-key encryption on Windows Vista Although a user can be logged on as an administrator on Vista, it runs all applications with standard user privileges. When the host is configured to run as a service, it looks for the certificates in the computer's store.
Securing your computer and sessions Using encryption to protect data Setting up a certificate store A certificate store is a secure database that contains one or more certificates for the users who are allowed to connect to your computer. These certificates ensure that only a user with the private key that is associated with the certificate can connect. The files should contain the digital certificate, but should not contain the private key.
Securing your computer and sessions Using encryption to protect data To locate certificates and private keys 1 In Windows Explorer, locate and double-click the following file: \\Program Files\Symantec\pcAnywhere\MachKey.exe 2 In the MACHKEY Certificate Copy Utility dialog box, under My store, select the certificates that you want to copy to the local computer's certificate store. The host computer retrieves the public key from the certificate file on the remote computer.
Securing your computer and sessions Using encryption to protect data 4 In the Algorithm list, select the algorithm type. 5 In the Key length list, select the key length. The options that are available depend on the algorithm that you select and your operating system. 6 To refuse a connection with a computer that uses a different algorithm, do one of the following: ■ If you are configuring a remote connection item, check Prevent connections to hosts set for a different algorithm.
Securing your computer and sessions Protecting configuration settings 7 ■ If you are configuring a remote connection item, check Prevent connections to hosts set for a different algorithm. ■ If you are configuring a host connection item, check Deny connections from remotes requesting a different algorithm. Click Public Key Encryption Wizard. Follow the on-screen instructions to set up the private-key container and certificate common name. 8 When you are finished, click OK.
Securing your computer and sessions Ways to assess host security To protect a caller account 1 In the Symantec pcAnywhere window, in Advanced View, on the left navigation bar, click Hosts. 2 In the right pane, right-click the connection item that you want to protect, and then click Properties. 3 In the Host Properties window, on the Callers tab, double-click the caller item that you want to protect. 4 In the Caller Properties window, on the Protect Item tab, type a password.
Securing your computer and sessions Ways to assess host security Assessment Tool detects that your computer is not configured to support a specific security feature, that feature is not included in the scan. Running the Host Assessment Tool When you open the Host Assessment Tool, the main window lists the names of the host connection items that are located in the pcAnywhere data directory. Figure 9-1 shows the Host Assessment Tool window.
Securing your computer and sessions Ways to assess host security To run the Host Assessment Tool 1 In the Symantec pcAnywhere window, in Advanced View, on the left navigation bar, click pcAnywhere Tools. 2 In the right pane, under Application, double-click Host Assessment Tool. 3 In the Host Assessment Tool window, under Host List, select the host connection item that you want to scan. After you select an item in the host list, the scan results automatically appear in the Scan Results list.
Securing your computer and sessions Ways to assess host security Table 9-1 Host Assessment Tool status indicators (continued) Indicator Explanation Yellow diamond Spotlights a security feature that is not in use, but that is worth considering. This indicator is intended to increase awareness. Some features might not be appropriate for your environment. Green circle Signifies that a security setting is enabled.
Securing your computer and sessions Ways to assess host security Saving scan results The Host Assessment Tool lets you save the results of a scan in a comma-separated values (CSV) format file. This file can be sent to an administrator as a configuration or security monitoring tool or used as a reference for configuring other host connection items. To save scan results 1 In the Symantec pcAnywhere window, on the left navigation bar, click pcAnywhere Tools.
Securing your computer and sessions Ways to assess host security
Chapter 10 Monitoring and recording sessions This chapter includes the following topics: ■ Monitoring events in Symantec pcAnywhere ■ Managing log files ■ About recording and replaying sessions Monitoring events in Symantec pcAnywhere Event logging in pcAnywhere lets you monitor session activities and track issues for security, troubleshooting, and auditing purposes.
Monitoring and recording sessions Monitoring events in Symantec pcAnywhere application layer protocol that facilitates the exchange of management information between network devices. It is part of the Transmission Control Protocol/Internet Protocol (TCP/IP) protocol suite. Symantec pcAnywhere uses SNMP to send events in the form of SNMPv1 traps to a compatible console, which records the events that pcAnywhere generates.
Monitoring and recording sessions Monitoring events in Symantec pcAnywhere Generating a pcAnywhere log file You can use pcAnywhere log generation if your operating system does not provide logging capabilities or if you want to maintain a separate log file for pcAnywhere events. Symantec pcAnywhere lets you send logged events to the local computer or to a secure, central server. For local logging, host-initiated events are logged on the host computer.
Monitoring and recording sessions Monitoring events in Symantec pcAnywhere 3 Select any of the following: ■ Record pcAnywhere log on central server You must provide the location of the server and any necessary logon information. ■ Record in local pcAnywhere log 4 Click Select Events. 5 In the Select Events to Log window, select the events that you want to log. 6 Click OK. 7 In the pcAnywhere Options window, click OK.
Monitoring and recording sessions Monitoring events in Symantec pcAnywhere About logging information to a central server Symantec pcAnywhere lets you send information about pcAnywhere events to a central server so that others can access it. Sending log files to a secure, central server protects the security of the log files and frees the resources on the local computer from storing large log files.
Monitoring and recording sessions Managing log files Logging events in the Event Viewer on another computer Symantec pcAnywhere lets you send information about pcAnywhere events to the Event Viewer on another computer that is running Windows Vista/XP/2003 Server/2000. You must have access rights to the computer on which you want to create the log file. To log events in the Event Viewer on another computer 1 In the Symantec pcAnywhere window, on the Edit menu, click Preferences.
Monitoring and recording sessions Managing log files Once you create a report, you can remove or archive older information that is contained in the log file. You should periodically archive or delete older log information to free up disk space. Creating an activity log report An activity log report is a chronological listing of the session events that are contained in a pcAnywhere-generated log file. This information can be useful for security, troubleshooting, billing, or audit purposes.
Monitoring and recording sessions About recording and replaying sessions Archiving or deleting log file data Symantec pcAnywhere-generated log files are not cleared automatically. New log information is appended to these log files, which causes them to increase in size. When a log file becomes too large, you can archive or delete older data. To archive or delete log file data 1 In the Symantec pcAnywhere window, on the left navigation bar, click pcAnywhere Tools.
Monitoring and recording sessions About recording and replaying sessions Recording a remote session You can record a session for later playback at any point during the remote session. You can save the session in a new record file or add the recording to the end of an existing record file. To record a remote session 1 In the Session Manager window, on the left navigation bar, under Remote Control click Start/Stop Session Recording.
Monitoring and recording sessions About recording and replaying sessions Automatically recording a host session Symantec pcAnywhere lets you configure a host computer to automatically record a session for security and audit purposes. This option applies globally to all sessions on the host computer. Recording begins as soon as a connection is established. Every action that the remote user performs on the host computer is captured and stored in a record file.
Monitoring and recording sessions About recording and replaying sessions Figure 10-1 shows the Playback Control Panel. Figure 10-1 Playback Control Panel Table 10-1 lists the actions that are available in the Playback Control Panel. Table 10-1 Record and replay options Button Description Play Plays the recording from the beginning. View previous session Goes to the beginning of the previous session. This button is only available if the file contains more than one recorded session.
Monitoring and recording sessions About recording and replaying sessions To replay a recorded session 1 In the Symantec pcAnywhere window, on the left navigation bar, click pcAnywhere Tools. 2 In the right pane, under Application, double-click Playback Sessions/Screens. 3 In the Select Playback File window, select the record file (*.rcd) or that you want to view. 4 Click Open. 5 Select the playback options. You can change these preferences during the replay. 6 Click OK.
Chapter 11 Connecting across multiple platforms This chapter includes the following topics: ■ About Symantec pcAnywhere CrossPlatform ■ Installing Symantec pcAnywhere CrossPlatform ■ Connecting to a host computer through pcAnywhere CrossPlatform ■ Securing connections through pcAnywhere CrossPlatform ■ Navigating in a pcAnywhere CrossPlatform session About Symantec pcAnywhere CrossPlatform Symantec pcAnywhere CrossPlatform lets you remotely access multiple computers across Windows, Linux, and Ma
Connecting across multiple platforms Installing Symantec pcAnywhere CrossPlatform Installing pcAnywhere CrossPlatform on Windows The installation for Windows includes file transfer and remote capabilities only. Before you install pcAnywhere CrossPlatform, you should ensure that your computer meets the minimum system requirements. See “Symantec pcAnywhere CrossPlatform system requirements” on page 55. To install CrossPlatform for Windows 1 Insert the Symantec pcAnywhere CD into the CD-ROM drive.
Connecting across multiple platforms Installing Symantec pcAnywhere CrossPlatform Before you install pcAnywhere CrossPlatform, you should ensure that your computer meets the minimum system requirements. See “Symantec pcAnywhere CrossPlatform system requirements” on page 55. You must have root privileges on the computer on which you want to install pcAnywhere CrossPlatform. You install the product through a terminal console.
Connecting across multiple platforms Installing Symantec pcAnywhere CrossPlatform Before you install pcAnywhere CrossPlatform, you should ensure that your computer meets the minimum system requirements. See “Symantec pcAnywhere CrossPlatform system requirements” on page 55. To install pcAnywhere CrossPlatform on MAC OS X through the user interface 1 Insert the Symantec pcAnywhere CrossPlatform CD into a CD-ROM drive that is connected to your computer.
Connecting across multiple platforms Connecting to a host computer through pcAnywhere CrossPlatform the installation). You can start the program from the desktop shortcut or from the Start menu. In Linux, you must start pcAnywhere CrossPlatform from the terminal window. In MAC OS X, you can start pcAnywhere CrossPlatform from the Applications directory or from the terminal window.
Connecting across multiple platforms Securing connections through pcAnywhere CrossPlatform To connect to a host computer through pcAnywhere CrossPlatform 1 In the pcAnywhere CrossPlatform main window, on the File menu, click Connect. 2 In the pcAnywhere CrossPlatform secondary window, do one of the following: 3 ■ In the Enter IP address or host name to connect box, type the IP address or computer name of the host computer to which you want to connect.
Connecting across multiple platforms Securing connections through pcAnywhere CrossPlatform pcAnywhere also raises the algorithm levels if the one of the computers is using a lower level. For example, if the host encryption level is configured for pcAnywhere encoding and the remote encryption level is configured for symmetric encryption, pcAnywhere automatically raises the encryption level on the host to symmetric. If either the host computer or the remote computer is running pcAnywhere 11.0.
Connecting across multiple platforms Navigating in a pcAnywhere CrossPlatform session Connecting to a serialized host through pcAnywhere CrossPlatform You can connect to pcAnywhere host computers that use serial IDs for securing sessions. You must embed the same serial ID that the host computer uses in your pcAnywhere CrossPlatform configuration for the host computer to accept the connection.
Connecting across multiple platforms Navigating in a pcAnywhere CrossPlatform session Figure 11-1 pcAnywhere CrossPlatform session window Table 11-1 lists the tasks that are available on the pcAnywhere CrossPlatform toolbar during a session. You can also access these options from the menu. Table 11-1 Icon pcAnywhere CrossPlatform tasks Option Description File Transfer Lets you transfer files between computers.
Connecting across multiple platforms Navigating in a pcAnywhere CrossPlatform session Table 11-1 Icon pcAnywhere CrossPlatform tasks (continued) Option Description Screen Scale Sizes the host screen to fit in the display area of the pcAnywhere CrossPlatform session window. Use this option when the host computer uses a higher screen resolution than the remote computer. ezScroll Lets you scroll through the screen in any direction using the mouse.
Connecting across multiple platforms Navigating in a pcAnywhere CrossPlatform session Transferring files during a pcAnywhere CrossPlatform session You can transfer files between a remote computer and a host computer. You can also transfer files between host computers. Note: If you are not logged on to the built-in administrator account in Windows Vista, you might encounter problems with transferring files from the host computer to a disk drive or main folder on your local computer.
Connecting across multiple platforms Navigating in a pcAnywhere CrossPlatform session ■ 3 Transfer your clipboard to the host's clipboard Click OK. Increasing video performance during a pcAnywhere CrossPlatform session If you are connected to a Windows full host, you can make changes to your video settings during a pcAnywhere CrossPlatform session to improve performance.
Connecting across multiple platforms Navigating in a pcAnywhere CrossPlatform session To change the ezScroll shortcut key 1 In the pcAnywhere CrossPlatform Session Manager window, on the View menu, click Preferences. 2 In the Preferences window, under Navigation, in the ezScroll hot key list, select the shortcut key that you want to use. 3 Click OK. To activate ezScroll by using a shortcut key 1 Press and hold the shortcut key. 2 Press and hold the left mouse button to scroll through the screen.
Connecting across multiple platforms Navigating in a pcAnywhere CrossPlatform session 3 Click Open. 4 In the Enter a password dialog box, under Enter a password, type your password, and then click OK. You are prompted for a password only if the file is password-protected. If the hosts are available, pcAnywhere CrossPlatform starts the remote session. Ending a pcAnywhere CrossPlatform session You can end one or more pcAnywhere CrossPlatform sessions at a time.
Chapter 12 Connecting from a Web browser This chapter includes the following topics: ■ About Symantec pcAnywhere Web Remote ■ About Web Remote setup ■ Ways to secure your Web Remote session ■ Ways to connect to a host through Web Remote ■ What you can do during a Web Remote session About Symantec pcAnywhere Web Remote Symantec pcAnywhere Web Remote lets you remotely connect to a waiting host through a Web browser. It is a thin client that provides remote control functionality only.
Connecting from a Web browser About Web Remote setup See “Ways to connect to a host through Web Remote” on page 269. Figure 12-1 shows the main window for Symantec pcAnywhere Web Remote. Figure 12-1 Symantec pcAnywhere Web Remote main window About Web Remote setup Symantec pcAnywhere Web Remote is a Java-based applet that runs in your Web browser. It does not contain binary files or executable code, so you do not need to install the program.
Connecting from a Web browser About Web Remote setup Before you start the Web Remote, ensure that your computer meets the system requirements. Starting the Web Remote from the installation CD You can start the Web Remote from the Symantec pcAnywhere installation CD. The security settings in your Web browser might automatically block the download of the Web Remote applet. Follow the instructions in your Web browser to allow the blocked content.
Connecting from a Web browser Ways to secure your Web Remote session To copy the Web Remote files 1 Insert the Symantec pcAnywhere CD into the CD-ROM drive. If the installation window does not appear automatically after you insert the pcAnywhere installation CD, manually run the setup program, and then continue with the installation procedures. See “Running the setup program manually” on page 63. 2 In the pcAnywhere installation window, click Browse CD.
Connecting from a Web browser Ways to secure your Web Remote session Authentication of logon credentials The Web Remote automatically uses symmetric encryption to secure the logon information if you are connecting to a host computer that is running Symantec pcAnywhere 12.0 or later. See “How the Web Remote secures the logon process” on page 265. Session encryption You can select the level of encryption that best suits your performance and security needs.
Connecting from a Web browser Ways to secure your Web Remote session The Web Remote uses encryption to ensure that the data that you send cannot be read or altered by unauthorized users while in transit. The Web Remote provides the following types of encryption: ■ pcAnywhere encoding See “About pcAnywhere encoding on Web Remote” on page 266. ■ Symmetric See “About symmetric encryption on Web Remote” on page 266.
Connecting from a Web browser Ways to secure your Web Remote session to symmetric. When you connect to a host that is running an earlier version of pcAnywhere, you can deny the connection if the host is configured to use a lower level of encryption. The type of symmetric encryption that Java uses is not compatible with earlier versions of Symantec pcAnywhere hosts. Therefore, the Web Remote does not support connections to host computers that are running pcAnywhere 11.0.
Connecting from a Web browser Ways to secure your Web Remote session ■ RC4 ■ AES This option is only available for symmetric encryption. 4 In the Key length list, select the appropriate key level. This option is only available for symmetric encryption. 5 Check Deny lower encryption to refuse a connection with a host that is running a previous version of pcAnywhere and using a lower level of encryption.
Connecting from a Web browser Ways to connect to a host through Web Remote 3 In the Status port box, type the port number that the host computer is using. 4 Click OK. To reset port settings 1 In the Symantec pcAnywhere Web Remote window, click Advanced. 2 Click Reset Default. This resets the Data port to 5631 and the Status port to 5632. 3 Click OK. Ways to connect to a host through Web Remote You can connect to a host computer in one of the following ways: ■ Select a host from the host list.
Connecting from a Web browser What you can do during a Web Remote session 9 In the Password box, type your password. If you are connecting to a host that is configured for Windows NT authentication, you will also be prompted for a domain name. 10 Click OK. Connecting to a host by manually entering connection information You can connect to a host computer by manually entering the IP address or computer name of the host computer.
Connecting from a Web browser What you can do during a Web Remote session Figure 12-2 Web Remote session Table 12-1 lists the tasks that are available on the toolbar of the Web Remote session window during a Web Remote session. You can also access these options on the menu bar. Table 12-1 Icon Web Remote tasks Option Description Screen Scale Sizes the host screen to fit in the display area of the Web Remote session window.
Connecting from a Web browser What you can do during a Web Remote session Web Remote tasks (continued) Table 12-1 Icon Option Description Preferences Lets you change performance and navigation settings during a remote control session. See “Increasing video performance during a Web Remote session” on page 273. Transfer Clipboard Lets you copy clipboard contents from the host clipboard to the remote or vice versa. See “Transferring clipboard contents on Web Remote” on page 272.
Connecting from a Web browser What you can do during a Web Remote session Increasing video performance during a Web Remote session You can make changes to your video settings during a remote session to improve performance. To increase video performance during a Web Remote session 1 In the pcAnywhere Web Remote session window, on the menu bar, click View > Preferences. 2 In the Preferences dialog box, under Performance, in the ColorScale list, select the color level for the remote computer screen.
Connecting from a Web browser What you can do during a Web Remote session Ending a Web Remote session You can end a remote control session using several methods. If you have the appropriate rights, you can cancel the host after you end the session. However, if you cancel the host, noone can connect to the host until the host session is restarted. See “Ways to connect to a host through Web Remote” on page 269.
Chapter 13 Connecting from a mobile device This chapter includes the following topics: ■ About Symantec pcAnywhere Mobile ■ Symantec pcAnywhere Mobile installation ■ Ways to connect another computer from a mobile device ■ Navigating in the Symantec pcAnywhere Mobile session screen ■ Performing remote control tasks from a mobile device ■ Starting a remote management session in Symantec pcAnywhere Mobile ■ What you can do during a remote management session ■ Managing connection items on a mob
Connecting from a mobile device About Symantec pcAnywhere Mobile What you can do in Symantec pcAnywhere Mobile You can do the following tasks in pcAnywhere Mobile: Connect to another computer for remote control The remote control features in pcAnywhere Mobile let you connect to a host computer from your device and work as though you are sitting in front of it. See “Performing remote control tasks from a mobile device” on page 298.
Connecting from a mobile device Symantec pcAnywhere Mobile installation Symantec pcAnywhere Mobile installation Before you install pcAnywhere Mobile, you should do the following: ■ Ensure that your computer and device meet the minimum system requirements. ■ Synchronize your device with your Windows computer. For more information, see the documentation for your device.
Connecting from a mobile device Symantec pcAnywhere Mobile installation Table 13-2 Device system requirements (continued) Requirement Description Processor Intel XScale Processor Synchronization software Microsoft ActiveSync 4.2 or later Memory 5 MB RAM 32 MB Disk space 1 MB Network protocol TCP/IP If you have a previous version of Symantec pcAnywhere Mobile installed You can install the new version of pcAnywhere Mobile over an existing version.
Connecting from a mobile device Symantec pcAnywhere Mobile installation 3 In the main Symantec pcAnywhere installation panel, click View Other Installation Options. If the installation window does not appear automatically after you insert the pcAnywhere installation CD, manually run the setup program, and then continue with the installation procedures. See “Running the setup program manually” on page 63. 4 In the list of installation options, click Install Symantec pcAnywhere Mobile.
Connecting from a mobile device Symantec pcAnywhere Mobile installation 12 On your computer, in the Application Downloading Complete window, click OK. 13 In the Completed panel of the installation wizard, click Finish. When the installation is complete, you can use Symantec pcAnywhere Mobile on your device. To install Symantec pcAnywhere Mobile when your device is not connected to your computer 1 On the computer, do one of the following: ■ On Vista, start Windows Mobile Device Center.
Connecting from a mobile device Symantec pcAnywhere Mobile installation 9 In the Ready to Install the Program panel, click Install to begin the installation process. 10 In the Pending Application Install dialog box, click OK. Symantec pcAnywhere Mobile is installed on your device the next time that you synchronize your device with your computer. 11 In the Completed panel of the wizard, click Finish.
Connecting from a mobile device Symantec pcAnywhere Mobile installation You can also uninstall pcAnywhere Mobile from your device by using the Remove Programs feature. Your device does not need to be connected to your computer to uninstall the program. To use ActiveSync or Windows Mobile Device Center to uninstall Symantec pcAnywhere Mobile from your device 1 Connect your device to your computer. Microsoft ActiveSync or Windows Mobile Device Center should start automatically.
Connecting from a mobile device Symantec pcAnywhere Mobile installation 5 Tap Remove. 6 On the Remove Program screen, tap Yes to confirm the action. Starting Symantec pcAnywhere Mobile Symantec pcAnywhere Mobile is installed in the Programs folder on your device so that you can access the program from the Programs screen. When you start pcAnywhere Mobile, the program is added to your task list on the Start menu. Symantec pcAnywhere Mobile remains in memory until you end the program.
Connecting from a mobile device Ways to connect another computer from a mobile device Ways to connect another computer from a mobile device Symantec pcAnywhere Mobile lets you connect to a host computer in the following ways: Quick Connect You can use Quick Connect for one-time or infrequent connections to a host computer. See “Starting a mobile connection from Quick Connect” on page 292.
Connecting from a mobile device Ways to connect another computer from a mobile device 3 4 On the Properties screen, on the Host tab, do one of the following: ■ To select a host computer from a list of hosts that are running on your subnet, tap Select from available hosts. ■ To connect to a specific host computer without searching, tap Connect to specified host. Enter the computer name or IP address of the computer to which you want to connect.
Connecting from a mobile device Ways to connect another computer from a mobile device 5 On the following tabs, configure the options that you want to use: Auto Login You can include logon credentials to automatically log on to the host computer upon connection. If you do not provide this information, you will be prompted for your logon credentials upon connection. See “Including logon information in your mobile connections” on page 286.
Connecting from a mobile device Ways to connect another computer from a mobile device If the host computer is running Windows Vista/XP/2003/2008 Server/2000, the operating system might also prompt you for computer or network logon credentials. To include logon information in your mobile connections 1 On the main pcAnywhere Mobile screen, do one of the following: ■ To edit an existing connection item, in the connection items list, select the connection item.
Connecting from a mobile device Ways to connect another computer from a mobile device 3 In the IP Address box, enter the IP address of the Symantec pcAnywhere Gateway or Access Server through which you want to connect. 4 In the Password box, enter the pcAnywhere password that is needed to connect, if necessary. 5 If you want to connect to a specific group that is configured on the Access Server, in the Group box, type the name of the group.
Connecting from a mobile device Ways to connect another computer from a mobile device 2 3 On the Security tab, in the Encryption level list, select one of the following: None The session is not encrypted. However, Symantec pcAnywhere Mobile automatically uses symmetric encryption to secure the logon information as it is being transmitted to the host computer regardless of the encryption type that you select.
Connecting from a mobile device Ways to connect another computer from a mobile device 4 In the Key length list, select the appropriate key level. This option is only available for symmetric encryption. Larger key lengths provide stronger levels of security but might impact performance. 5 Check Deny lower encryption level to cancel the connection if the host computer is running pcAnywhere 11.0.x or earlier and the host computer is using a lower level of encryption.
Connecting from a mobile device Ways to connect another computer from a mobile device 2 ■ To edit an existing connection item, in the connection items list, select the connection item. ■ To create a new connection item, on the command bar, tap New. On the Properties screen, on the Ports tab, under Host data port, enter the data port number that the host computer is using. The Reset Default button returns the data port number to 5631, which is the default setting.
Connecting from a mobile device Ways to connect another computer from a mobile device Starting a mobile session from a custom connection item Connection items simplify the process of reconnecting to a host computer. The connection items that are listed on the main product screen store the connection and security settings that you selected when you configured a connection to a host computer. To start a mobile session from a custom connection item 1 Start pcAnywhere Mobile.
Connecting from a mobile device Ways to connect another computer from a mobile device To start a mobile connection from Quick Connect 1 Start pcAnywhere Mobile. 2 On the main product screen, in the connection items list, tap Quick Connect. 3 On the Properties screen, on the Host tab, do one of the following: 4 ■ To select a host computer from a list of hosts that are running on your subnet, tap Select from available hosts.
Connecting from a mobile device Navigating in the Symantec pcAnywhere Mobile session screen 5 On the following tabs, configure the options that you want to use: Auto Login You can include logon credentials to automatically log on to the host computer upon connection. If you do not provide this information, you will be prompted for your logon credentials upon connection. See “Including logon information in your mobile connections” on page 286.
Connecting from a mobile device Navigating in the Symantec pcAnywhere Mobile session screen Figure 13-2 shows the main pcAnywhere Mobile screen during a remote control session.
Connecting from a mobile device Navigating in the Symantec pcAnywhere Mobile session screen 3 Tap, hold, and drag the screen in the direction that you want to move. 4 Tap ezScroll again to cancel ezScroll. To navigate in the Symantec pcAnywhere Mobile session screen by using ezZoom 1 On the command bar, tap ezZoom. 2 Tap and drag the rectangular frame to the portion of the host screen that you want to view. When you release, the selected area is magnified.
Connecting from a mobile device Navigating in the Symantec pcAnywhere Mobile session screen To modify navigation preferences during a mobile session 1 On the command bar, tap Tools > Options. 2 On Options screen, on the Navigation tab, select any of the following: Start in ezZOOM Starts the remote control session with the magnified view option turned on and the top left corner of the screen framed for magnification. This option is only available when you are out of session.
Connecting from a mobile device Performing remote control tasks from a mobile device Performing remote control tasks from a mobile device You can perform the following remote control tasks on the host computer to which you are connected: Transfer Clipboard Lets you copy clipboard contents from the host clipboard to the device or vice versa. Send Ctrl+Alt+Del to Host Lets you send the Ctrl+Alt+Delete command to the host computer. Refresh Display Refreshes the screen display.
Connecting from a mobile device What you can do during a remote management session the connection, pcAnywhere prompts you for the caller logon credentials. Once these credentials are validated, you might be prompted by the operating system for computer or network logon credentials, depending on how the host computer is configured.
Connecting from a mobile device What you can do during a remote management session To view or change program status from a mobile device 1 Connect to a host computer. 2 On the main session screen, on the command bar, tap Actions > Remote Management > Task Manager. If you started the connection in Remote Management mode, the session opens in the Task Manager window.
Connecting from a mobile device What you can do during a remote management session To stop a process from a mobile device 1 Connect to a host computer. 2 On the main session screen, on the command bar, tap Actions > Remote Management > Task Manager. If you started the connection in Remote Management mode, the session opens in the Task Manager window.
Connecting from a mobile device What you can do during a remote management session ■ 3 To open a folder or a document, enter the exact path to the folder or document that you want to open. To close the Task Manager screen, on the title bar, click OK. Locking your computer or logging off a user from a mobile device You can remotely lock a host computer or log off the user who is logged on. The remote management session ends after you send the command.
Connecting from a mobile device What you can do during a remote management session To prompt users before sending a logoff command from a mobile device 1 On the Current host state screen, under Options, tap Prompt user. 2 To include a message in the prompt, under Message to display, enter the text that you want to send. 3 To give users the option to cancel the restart or shut down command, tap Allow user to cancel. 4 Select the number of seconds that the user has to respond to the prompt.
Connecting from a mobile device What you can do during a remote management session To restart or shut down a host computer from a mobile device 1 Connect to a host computer. 2 On the main session screen, on the command bar, tap Actions > Remote Management > Change Computer State. If you started the connection in Remote Management mode, the session opens in the Task Manager window. On the title bar, tap OK to return to the main session screen.
Connecting from a mobile device What you can do during a remote management session unsupported command that is not included in the exclusion list. Symantec pcAnywhere Mobile lets you manage the exclusion list by adding or removing commands. This includes custom key mapping, executable commands, and other user-defined commands. To run DOS commands from a mobile device 1 Connect to a host computer. 2 On the main session screen, on the command bar, tap Actions > Remote Management > Command Prompt.
Connecting from a mobile device Managing connection items on a mobile device To end a mobile session 1 On the command bar, tap Actions > End Session. 2 In the confirmation window, tap Yes to confirm the action. Managing connection items on a mobile device Symantec pcAnywhere Mobile lets you manage your remote connection items in the following ways: ■ Rename a connection item to better identify the host to which you are connecting. See “Renaming a connection item on a mobile device” on page 306.
Connecting from a mobile device About closing Symantec pcAnywhere Mobile To copy a connection item on a mobile device 1 On the main pcAnywhere Mobile screen, in the connection items list, tap and hold on the connection item that you want to copy. 2 Tap Create Copy. 3 Rename the new connection item. 4 Modify the configuration settings as needed. See “Configuring a custom connection item on your mobile device” on page 284.
Connecting from a mobile device About closing Symantec pcAnywhere Mobile conserve the memory space on your device. You must close pcAnywhere Mobile before you can uninstall or reinstall the product. Before you close pcAnywhere Mobile, ensure that you have ended any pcAnywhere Mobile sessions that are running. See “Ending a mobile session” on page 305. For more information about stopping a program that is running in memory, see the documentation for your device.
Chapter 14 Managing Symantec pcAnywhere Gateway This chapter includes the following topics: ■ About Symantec pcAnywhere Gateway ■ Installing Symantec pcAnywhere Gateway ■ About the Gateway Manager About Symantec pcAnywhere Gateway Symantec pcAnywhere Gateway facilitates the process of finding and connecting to host computers that are behind a firewall, router, or other Network Address Translation (NAT) device.
Managing Symantec pcAnywhere Gateway Installing Symantec pcAnywhere Gateway Figure 14-1 How connections work through pcAnywhere Gateway Remote computers Host computers Internet Router (NAT) Gateway See “Editing the port settings for pcAnywhere Gateway ” on page 316. Symantec pcAnywhere and Symantec pcAnywhere Gateway are configured to use ports 5631 (TCP data port) and 5632 (UDP status port).
Managing Symantec pcAnywhere Gateway About the Gateway Manager 5 Accept the terms of the license agreement, and then click Next. 6 In the Destination Folder panel, do one of the following: 7 ■ To install pcAnywhere Gateway in the default program directory, click Next. ■ To change the installation directory, click Change. In the Change Current Destination Folder panel, browse to the folder location in which you want to install Symantec pcAnywhere Gateway, and then click OK.
Managing Symantec pcAnywhere Gateway About the Gateway Manager Figure 14-2 Gateway Manager window Starting pcAnywhere Gateway Symantec pcAnywhere Gateway is installed in the Windows Program Files folder by default. During installation, pcAnywhere Gateway optionally lets you place a program icon on the Windows desktop from which you can open the program. You can also open pcAnywhere Gateway from the Windows Start menu.
Managing Symantec pcAnywhere Gateway About the Gateway Manager ■ On the Windows system tray, double-click the Symantec pcAnywhere Gateway icon. In Windows Vista/2008 Server, the operating system might prompt you to approve this action. You do not receive this prompt if you are logged on to the built-in administrator account. Changing the launch settings for pcAnywhere Gateway The Symantec pcAnywhere Gateway service is configured to automatically launch when you start Windows.
Managing Symantec pcAnywhere Gateway About the Gateway Manager 3 In the User Defined box, type the new name. Blank user names are not allowed. 4 Click OK. You must restart the gateway service before remote users can see the new name. Hiding the gateway computer from search results Symantec pcAnywhere Gateway displays the gateway computer name in network search results so that remote users can easily locate it. You can hide the gateway computer from network search results to increase security.
Managing Symantec pcAnywhere Gateway About the Gateway Manager 4 In the Confirm password box, retype the password. 5 Click OK. To create an administrator password for the Gateway Manager 1 In the Gateway Manager window, on the Edit menu, click Preferences. In Windows Vista/2008 Server, the operating system might prompt you to approve this action. You do not receive this prompt if you are logged on to the built-in administrator account.
Managing Symantec pcAnywhere Gateway About the Gateway Manager To log events to the local Windows Event Viewer 1 In the Gateway Manager window, on the Edit menu, click Preferences. In Windows Vista/2008 Server, the operating system might prompt you to approve this action. You do not receive this prompt if you are logged on to the built-in administrator account. 2 In the Preferences window, on the Security tab, check Enable logging to the Windows Event Viewer.
Managing Symantec pcAnywhere Gateway About the Gateway Manager If you use a NAT device to manage connections, you must open the ports on the device to allow incoming pcAnywhere connections. The port settings of your NAT device must match the port settings of Symantec pcAnywhere Gateway. For more information about opening ports on your NAT device, see the documentation for your device. To edit the port settings for pcAnywhere Gateway 1 In the Gateway Manager window, on the Edit menu, click Preferences.
Managing Symantec pcAnywhere Gateway About the Gateway Manager To configure pcAnywhere Gateway to allow incoming modem connections 1 In the Gateway Manager window, on the Edit menu, click Preferences. In Windows Vista/2008 Server, the operating system might prompt you to approve this action. You do not receive this prompt if you are logged on to the built-in administrator account. 2 In the Preferences window, on the Connectivity tab, in the Device List, select the name of the modem.
Managing Symantec pcAnywhere Gateway About the Gateway Manager To add a subnet for host searches 1 In the Gateway Manager window, on the Edit menu, click Preferences. In Windows Vista/2008 Server, the operating system might prompt you to approve this action. You do not receive this prompt if you are logged on to the built-in administrator account. 2 In the Preferences window, on the Connectivity tab, under Subnets to find hosts, type the IP address of the subnet that you want to add. 3 Click Add.
Managing Symantec pcAnywhere Gateway About the Gateway Manager 4 In the Password box, type the password. 5 If you are connecting to a group that is configured on the access server, check Connect to a group. 6 In the Group Name box, type the group name. 7 In the Group password box, type the group password. 8 Click OK. Ending a pcAnywhere Gateway session You can end an active session to prevent unauthorized access, to free resources, or at the request of a remote user.
Index Symbols .bhf files 69 .chf files 95 .csv files 241 .log files 241 .rcd files 243–244 .
Index command queue files (continued) renaming folders 173 reordering operations 188 running 198 saving 197 selecting end-of-session options 191 selecting file handling options 190 command queue sessions disconnecting automatically 192 locking host computer 193 logging off user 193 pausing 196 rearranging operations 197 removing operations 197 restarting host computer 195 scheduling automatically 200 shutting down host computer 195 starting from pcAnywhere 199 Common ISDN Application Programming Inter
Index encryption (continued) on the Web Remote 265 pcAnywhere encoding 221, 266 performance trade-offs 220 public-key about 219 certificate store 225 certificates 224–225 configuring 223, 227 digital certificates 226 symmetric 266 configuring 221 understanding 219 error checking 50 Event Log 161, 315 event logging generating reports 241 logging events in Windows Event Viewer 238 sending to a central server 239 setting up 237 understanding 235 exclusion list 156, 305 ezScroll 258, 271, 273, 295 ezZoom 295
Index host computer (continued) locking 163, 302 locking at startup 82 logging off user 163, 302 restarting 162, 272, 303 role 20 running as a service 81 searching an LDAP server 120 searching by subnet 120 shutting down 162, 303 specifying host name 87 host connection items configuring host startup options 81 creating using advanced properties 73 using wizard 70 using preconfigured 70 host connections configuring end of session options 83 using a wizard 70 using advanced properties 73 using pcAnywher
Index K keyboard locking 128, 130, 217 L Lightweight Directory Access Protocol (LDAP) 118, 206 limited users 56 Linux host deployment 145 security options 148 Linux connections 261 LiveUpdate 66 log files archiving 242 generating 237 log reports 241 logon configuring for remote management 165 limiting number of 210 limiting time to complete 210 overriding preconfigured credentials 166 providing automatically 113 securing 209 logon security 265 low-bandwidth 130 LPT port 49 M Mac OS X host deployment 145
Index P Package Deployment Tool 60 package installations 63 PAM Authentication 146 parallel ports 49 parity 50 passwords protecting connection items 228 using for caller accounts 229 pcAnywhere Access Server 110 pcAnywhere CrossPlatform about 247 connection files 259 connections 251 encryption 252 ending sessions 260 increasing performance 258 installing on Linux 248 installing on MAC OS X 249 installing on Windows 248 serializing connections 254 transferring files 257 viewing sessions 254 pcAnywhere
Index public-key encryption about 219 certificate store 225 certificates creating 224 digital certificates 226 locating 225 configuring 223, 227 configuring on Vista 224 Q Quick Connect 117 Quick Deploy and Connect about 137 configuring Linux host properties 144 Mac OS X host properties 144 Secure Shell options 148 Telnet options 148 Windows thin host properties 141 modifying host properties 149 reconnecting to host 149 using in WinPE 150 R Readme file 51 Registry Editor 160 Remote Access Services (RAS)
Index routers conferencing 92 home-based networks 22 S Samba 144 save chat 93, 134 screen captures 246 screen scaling 126, 271, 295 secondary authentication 205 Secure Shell (SSH) 148 SecurID authentication 208 security assessing on host 229 protecting caller accounts 229 protecting connection items 228 understanding performance trade-offs 220 select monitor 130 send file 124 serial connections 80 serial ID 268 serial ports 49, 108 services changing logon properties 158 changing startup mode 158 star
Index system requirements (continued) pcAnywhere Web Remote 55 Symantec pcAnywhere 51 Windows thin host 52 T tagging by wildcard character 171 files 171 folders 171 TAPI connections 104 Task Manager 154, 299 TCP/IP connections configuring for host 75 remote 101 telephone modem. See TAPI 78 Telephony API.
