Symantec pcAnywhere™ User's Guide 12164653
Symantec pcAnywhere™ User's Guide The software described in this book is furnished under a license agreement and may be used only in accordance with the terms of the agreement. Documentation version 12.1 PN: 12164653 Legal Notice Copyright © 2007 Symantec Corporation. All rights reserved. Federal acquisitions: Commercial Software - Government Users Subject to Standard License Terms and Conditions.
http://www.symantec.com Printed in the United States of America.
Technical Support Symantec Technical Support maintains support centers globally. Technical Support’s primary role is to respond to specific queries about product feature and function, installation, and configuration. The Technical Support group also authors content for our online Knowledge Base. The Technical Support group works collaboratively with the other functional areas within Symantec to answer your questions in a timely fashion.
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Contents Technical Support Chapter 1 Introducing Symantec pcAnywhere About Symantec pcAnywhere ......................................................... What's new in Symantec pcAnywhere .............................................. Components of Symantec pcAnywhere ............................................. How Symantec pcAnywhere works .................................................. Understanding the difference between a host and a remote ............ About connecting over the Internet ..........
Contents Working in Advanced View ............................................................. Organizing column headings in the Symantec pcAnywhere window .......................................................................... Customizing the Symantec pcAnywhere navigation bar ................. Closing the main product window upon connection ...................... About the Connection Wizard .................................................. What you need to know before you connect ...............
Contents Calling a remote computer ....................................................... Accepting a host invitation ....................................................... What you can do during a host session ............................................. Working with the host online menu ........................................... Letting multiple remote users hold a conference .......................... Chatting online with the remote user .........................................
Contents Connecting to a computer that does not have a host running .............. Configuring initial host properties for Quick Deploy and Connect ........................................................................ About reconnecting to a host using the Quick Deploy and Connect feature .......................................................................... Editing the Quick Deploy and Connect host properties ................. How pcAnywhere works in a Windows recovery environment .............
Contents Transferring files between computers ....................................... Canceling a file transfer operation ........................................... Pausing a file transfer operation .............................................. Viewing the Command Queue during a file transfer operation ...................................................................... Changing file transfer settings during a session ......................... About synchronization and cloning .........................
Contents About session security ................................................................. Restricting control of the keyboard and mouse ........................... Setting inactivity time limits for sessions .................................. Using encryption to protect data ................................................... About the Symantec Cryptographic Module ............................... About symmetric encryption ..................................................
Contents Installing pcAnywhere CrossPlatform on Windows ..................... Installing pcAnywhere CrossPlatform on Linux .......................... Installing pcAnywhere CrossPlatform on Mac OS X ..................... Starting pcAnywhere CrossPlatform ........................................ Connecting to a host computer through pcAnywhere CrossPlatform ...................................................................... Securing connections through pcAnywhere CrossPlatform .................
Contents Increasing video performance during a Web Remote session ......... 265 Using ezScroll to navigate during a Web Remote session .............. 265 Ending a Web Remote session ................................................. 266 Chapter 13 Connecting from a mobile device About Symantec pcAnywhere Mobile ............................................. What you can do in Symantec pcAnywhere Mobile ...................... Getting help on your device ..................................................
Contents Managing connection items on a mobile device ................................ Renaming a connection item on a mobile device ......................... Copying a connection item on a mobile device ............................ Organizing connection items on a mobile device ......................... Removing a connection item from a mobile device ...................... About closing Symantec pcAnywhere Mobile ..................................
Contents
Chapter 1 Introducing Symantec pcAnywhere This chapter includes the following topics: ■ About Symantec pcAnywhere ■ What's new in Symantec pcAnywhere ■ Components of Symantec pcAnywhere ■ How Symantec pcAnywhere works ■ What you can do with Symantec pcAnywhere ■ Where to find more information About Symantec pcAnywhere Symantec pcAnywhere provides secure, remote access to computers and servers.
Introducing Symantec pcAnywhere What's new in Symantec pcAnywhere Manage computers remotely Symantec pcAnywhere lets helpdesk providers and administrators troubleshoot and quickly resolve computer problems. You can remotely perform diagnostics, check and modify settings, and deploy and install software.
Introducing Symantec pcAnywhere Components of Symantec pcAnywhere Security enhancements Adds the ability to block remote users from connecting to the host at certain days and times. Ease-of-use enhancements Adds a Basic View mode that is designed for new users. Basic View provides quick access to the most commonly performed pcAnywhere tasks. It simplifies the process of configuring and starting connections. Components of Symantec pcAnywhere Table 1-1 lists the main components of Symantec pcAnywhere.
Introducing Symantec pcAnywhere How Symantec pcAnywhere works Table 1-1 Main components of pcAnywhere (continued) Name Description Host Administrator Lets you remotely manage the pcAnywhere hosts that are running on your network. For more information, see the Symantec pcAnywhere Administrator's Guide . Symantec Packager Lets you create custom installations of pcAnywhere that you can deploy to target systems. For more information, see the Symantec pcAnywhere Administrator's Guide.
Introducing Symantec pcAnywhere How Symantec pcAnywhere works See “Ways to set up a host computer” on page 70. The remote computer, as the client, connects to the host computer and specifies the actions that should be carried out. Although the actual work is performed on the host computer, anything that happens on the host computer screen is also displayed on the remote computer screen. See “Ways to set up a remote computer” on page 94.
Introducing Symantec pcAnywhere How Symantec pcAnywhere works About DSL or ADSL connections Digital subscriber lines, such as ADSL or DSL, are high-speed Internet connections offered by an Internet service provider (ISP). Your computer operates as though it is connected to a network and is assigned an IP address. DSL and ADSL connections must be configured as TCP/IP network connections. The default Network, Cable, DSL connection item in pcAnywhere is configured for TCP/IP.
Introducing Symantec pcAnywhere How Symantec pcAnywhere works To support inbound connections from a pcAnywhere remote, you must configure the router to direct incoming data from the pcAnywhere ports to the router-assigned IP address of the host computer.
Introducing Symantec pcAnywhere How Symantec pcAnywhere works ■ In pcAnywhere, configure a TCP/IP network connection, specifying the IP address of the host computer to which you want to connect. See “Configuring a remote network connection” on page 99. ■ Start the remote control session. See “Ways to start a remote control session” on page 113.
Introducing Symantec pcAnywhere How Symantec pcAnywhere works Table 1-2 Ways to improve performance (continued) Objective Solution Minimize graphics overhead In the Windows operating system, everything that you see on your computer screen, from a status bar to a menu, is a graphical user interface. This information is transmitted to the remote computer over the connection device.
Introducing Symantec pcAnywhere What you can do with Symantec pcAnywhere What you can do with Symantec pcAnywhere Symantec pcAnywhere lets you connect to another computer to troubleshoot and resolve computer problems, support and maintain servers, transfer files, and work from a remote location.
Introducing Symantec pcAnywhere Where to find more information Transfer files The file transfer and command queue features let you do the following: ■ Quickly access the files that you need to stay productive Perform automatic end-of-day file transfers for audit and archive purposes ■ Automatically distribute files and updates to multiple computers ■ Exchange multimedia and other files that are too large to send by email ■ See “About pcAnywhere File Transfer” on page 163.
Introducing Symantec pcAnywhere Where to find more information
Chapter 2 Installing Symantec pcAnywhere This chapter includes the following topics: ■ Preparing for installation ■ Symantec pcAnywhere installation ■ Post-installation tasks Preparing for installation Installation procedures might vary, depending on your work environment and which installation option you choose. You can choose a full product installation or a custom installation package that includes only the functionality that you need.
Installing Symantec pcAnywhere Preparing for installation Table 2-1 Symantec pcAnywhere system requirements Operating systems Requirements Windows 2000 Professional/Server/ Advanced Server ■ Operating system requirements as defined by Microsoft ■ Internet Explorer 6.
Installing Symantec pcAnywhere Preparing for installation Table 2-3 Thin host system requirements for Linux Operating Systems Requirements Red Hat Enterprise Linux ES 3.0 or later ■ Red Hat Enterprise Linux WS 3.0 or later SUSE Linux Enterprise Server 8.0 or later Intel Pentium (or compatible) processor at 133 MHz or higher ■ 64 MB of RAM ■ 20 MB of hard disk space SUSE Linux 10.0 ■ CD-ROM or DVD-ROM drive SUSE Professional 9.3 or later ■ VGA or higher resolution monitor ■ Firefox 1.
Installing Symantec pcAnywhere Preparing for installation Symantec pcAnywhere Web Remote system requirements Table 2-6 lists the minimum resources that are required to install Symantec pcAnywhere Web Remote. Table 2-6 Symantec pcAnywhere Web Remote system requirements Operating Systems Requirements Windows 2000 Professional/Server/ Advanced Server ■ Windows XP Home/Professional Windows 2003 Server Standard/Enterprise Operating system requirements as defined by Microsoft ■ Internet Explorer 6.
Installing Symantec pcAnywhere Preparing for installation Table 2-7 Symantec pcAnywhere CrossPlatform system requirements Operating Systems Requirements Windows 2000 Professional/Server/ Advanced Server ■ Windows XP Home/Professional Windows 2003 Server Standard/Enterprise Operating system requirements as defined by Microsoft ■ Internet Explorer 6.0 or later ■ Java Runtime Environment 1.4.2 or later Windows Vista Ultimate/Business/Enterprise/Home Premium/Home Basic Red Hat Enterprise Linux ES 3.
Installing Symantec pcAnywhere Preparing for installation Installation options Table 2-8 lists the installation options that are available on the Symantec pcAnywhere installation CD. Table 2-8 Symantec pcAnywhere installation options Installation Option Description Full version of Symantec pcAnywhere Includes the host and remote components that you need for remote control, file transfer, and remote management tasks. Runs on Windows operating systems only.
Installing Symantec pcAnywhere Preparing for installation Table 2-9 Product components Component Description Symantec pcAnywhere Gateway Lets you find and connect to a host computer that is behind a firewall, router, or other type of Network Address Translation (NAT) device. You can connect to up to five computers. Includes a service component that is needed to support gateway connections.
Installing Symantec pcAnywhere Preparing for installation Table 2-10 Administrator tools Component Description Symantec Packager Lets you create custom installations of pcAnywhere that you can deploy to target systems. Runs on Windows Vista/2000 and Windows XP/2003 Server (32-bit only) For more information, see the Symantec pcAnywhere Administrator's Guide on the installation CD.
Installing Symantec pcAnywhere Preparing for installation Table 2-10 Administrator tools (continued) Component Description Policy Management snap-ins Provides the pcAnywhere administrative template (.adm) files needed to support centralized, policy-based administration in a Windows environment. For more information, see the Symantec pcAnywhere Administrator's Guide.
Installing Symantec pcAnywhere Symantec pcAnywhere installation Table 2-11 Custom installation packages (continued) Package Description Remote Only Installation Installs the remote features that are needed to connect to a host computer for remote control, remote management, and file transfer. Excludes host features. Select this option if you only want to initiate connections or if you want to install pcAnywhere on two computers, where one computer is a host and the other is a remote.
Installing Symantec pcAnywhere Symantec pcAnywhere installation Installing the full product version The full product version includes host, remote control, remote management, and file transfer features. In the Corporate and Retail versions, this includes the Host Administrator tool. To install the full product version 1 Insert the Symantec pcAnywhere CD into the CD-ROM drive.
Installing Symantec pcAnywhere Symantec pcAnywhere installation 10 Click Install. Follow the on-screen instructions for the type of installation that you have selected. 11 Click Finish when the installation is complete. If your computer requires updates to system files, you will be prompted to restart your computer. This step is necessary to ensure proper functionality.
Installing Symantec pcAnywhere Post-installation tasks 4 Click OK. 5 Install pcAnywhere. In Windows Vista, the operating system might prompt you to approve this action. You do not receive this prompt if you are logged on to the built-in administrator account. Note: If you want to install pcAnywhere on a mapped drive on Vista, you should map the drive using an elevated command prompt.
Installing Symantec pcAnywhere Post-installation tasks To start Symantec pcAnywhere ◆ Do one of the following: ■ On the Windows XP/2003/2000 desktop, double-click Symantec pcAnywhere. ■ On the Windows XP/2003/2000 taskbar, click Start > Programs > Symantec pcAnywhere. ■ On the Windows Vista taskbar, click Start > All Programs > Symantec pcAnywhere. Modifying installation settings You can add, modify, or remove certain feature components after installation.
Installing Symantec pcAnywhere Post-installation tasks 7 Click Next. 8 In the Custom Setup window, click the down arrow next to the component that you want to modify, and then select the installation option that you want to use. 9 Click Next. 10 If you are installing a component, in the Ready to Modify the Program window, select the program shortcuts that you want to place on the desktop. 11 Click Install. Follow the on-screen instructions for the type of installation that you have selected.
Installing Symantec pcAnywhere Post-installation tasks ■ On the Windows XP/2003/2000 taskbar, click Start > Programs > Symantec pcAnywhere. ■ On the Windows Vista taskbar, click Start > All Programs > Symantec pcAnywhere. 2 In the Symantec pcAnywhere window, on the Help menu, click LiveUpdate. 3 Follow the on-screen instructions. Uninstalling Symantec pcAnywhere You can uninstall pcAnywhere using the Add or Remove Programs option in Windows.
Chapter 3 Navigating in Symantec pcAnywhere This chapter includes the following topics: ■ Selecting a view mode in Symantec pcAnywhere ■ Starting a connection in Basic View ■ Viewing or editing connection settings ■ Working in Advanced View ■ About the Session Manager ■ Managing pcAnywhere preferences Selecting a view mode in Symantec pcAnywhere Symantec pcAnywhere lets you work in one of the following modes: Basic View Basic View provides quick access to the most commonly performed pcAnywher
Navigating in Symantec pcAnywhere Starting a connection in Basic View When you start Symantec pcAnywhere for the first time after installation, it opens in Basic View mode. The next time that you start pcAnywhere, it opens in the view that you were using when you closed the program. Figure 3-1 shows the Symantec pcAnywhere window with Basic View selected.
Navigating in Symantec pcAnywhere Starting a connection in Basic View Host Lets you set up your computer so that others can connect to it The first time that you start a remote control, file transfer, or host connection in Basic View mode, Symantec pcAnywhere starts the Connection Wizard. The Connection Wizard simplifies the process of configuring and starting a pcAnywhere connection. After you complete the steps in the Connection Wizard, you can start the connection.
Navigating in Symantec pcAnywhere Starting a connection in Basic View To start a connection in Basic View 1 In the Symantec pcAnywhere window, on left navigation bar, click Go to Basic View. Under pcAnywhere Manager, click Basic View Start. 2 In the right pane, select one of the following: Remote Control Starts the connection in remote control mode using the settings that you selected in the Connection Wizard.
Navigating in Symantec pcAnywhere Viewing or editing connection settings Viewing or editing connection settings Symantec pcAnywhere saves your connection settings in a connection item file. You can view or edit connection item files in the following ways: Basic View Starts the Connection Wizard to guide you through the process of configuring the connection.
Navigating in Symantec pcAnywhere Working in Advanced View To view or edit connection settings in Advanced View mode 1 In the Symantec pcAnywhere window, on the left navigation bar, click Go to Advanced View. 2 Do one of the following: 3 ■ To view or edit the properties for a remote control, file transfer, or remote management connection, click Remotes. ■ To view or edit the properties for a host connection, click Hosts.
Navigating in Symantec pcAnywhere Working in Advanced View Figure 3-2 Symantec pcAnywhere window in Advanced View Menu bar Navigation bar Right pane content The navigation bar on the left of the window lets you access pcAnywhere session options, configuration files, and tools. Use the arrow buttons to expand and collapse the navigation bar. When you select an option under pcAnywhere Manager, the Actions box in the middle displays the options that are available for that selection.
Navigating in Symantec pcAnywhere Working in Advanced View To show or hide column headings 1 In the Symantec pcAnywhere window, in the right pane, right-click any column heading. 2 Select the items that you want to show or hide. A check mark appears next to each column heading that will be displayed. Customizing the Symantec pcAnywhere navigation bar You can customize the navigation bar in the Symantec pcAnywhere window to display only the options that you commonly use.
Navigating in Symantec pcAnywhere Working in Advanced View Closing the main product window upon connection When you establish a connection, Symantec pcAnywhere keeps the main product window open so that you can perform other tasks (for example, to connect to another computer). You can configure pcAnywhere to automatically close the main product window when you establish a remote connection. However, you need the main product window to connect to another host computer.
Navigating in Symantec pcAnywhere Working in Advanced View ■ Configure your computer to connect to another computer (remote connection) See “ Using the Connection Wizard to configure a remote connection” on page 95. ■ Configure your computer to allow another computer to connect to it (host connection) See “ Using the Connection Wizard to configure a host connection” on page 71. The options that you select in the Connection Wizard are saved in a connection item file, which you can modify.
Navigating in Symantec pcAnywhere Working in Advanced View Ways to connect to another computer remotely Table 3-1 includes information about the ways in which you can connect to a host computer. Table 3-1 Ways to connect to another computer Option Description Quick Connect Opens the Quick Connect window from which you can type the IP address, computer name, or modem phone number of the computer to which you want to connect.
Navigating in Symantec pcAnywhere Working in Advanced View Table 3-1 Ways to connect to another computer (continued) Option Description History Symantec pcAnywhere maintains a history of your most recent connections. You can use this option to reconnect to a host computer to which you have recently connected. See “Locating a recent host connection item” on page 70. Host invitation You can set up a host invitation that contains the information that the host user needs to connect to your computer.
Navigating in Symantec pcAnywhere About the Session Manager Remote management Lets you remotely administer a host computer using common administrator tools (such as the Task Manager, Command Prompt, and Registry Editor). Remote management mode lets you quickly troubleshoot and resolve problems on a host computer without the overhead of a full remote control session.
Navigating in Symantec pcAnywhere About the Session Manager Figure 3-3 Session Manager window pcAnywhere Manager Home tab and active sessions Session Manager modes Remote Control tasks Details about the connection Symantec pcAnywhere lets you run multiple remote sessions at a time. By default, the Session Manager window displays your active sessions in a single window in a tabbed view.
Navigating in Symantec pcAnywhere About the Session Manager Note: You might need to close and reopen Symantec pcAnywhere before your changes take affect. You can also change the background color settings for your remote control sessions. You can change these settings while your work offline or during a session. See “Changing display settings during a remote control session” on page 124.
Navigating in Symantec pcAnywhere About the Session Manager To hide individual options from the Session Manager window 1 In the Session Manager window, on the left navigation bar, right-click the option that you want to hide. You must be connected to another computer to see the Session Manager window. 2 Click Hide Item.
Navigating in Symantec pcAnywhere Managing pcAnywhere preferences To show or hide the Session Manager navigation bar ◆ In the Session Manager window, do one of the following: ■ To hide the Session Manager navigation bar, on the navigation bar, click the Close (X) button. ■ To show the Session Manager navigation bar, on the Actions menu, click Display Navigation Bar.
Navigating in Symantec pcAnywhere Managing pcAnywhere preferences Table 3-2 pcAnywhere preferences (continued) Tab Description Remote Printing Contains settings for configuring remote printing Encryption Specifies certificate information required for public-key encryption Administrators and users who frequently need to change global settings to accommodate unique configuration requirements can create option sets that contain the settings that they need.
Navigating in Symantec pcAnywhere Managing pcAnywhere preferences Table 3-3 Custom modem settings (continued) Tab Explanation Connection Lets you control error-checking rates, set time limits for handling busy connections or idle activity, adjust buffer settings for the COM port, and configure advanced settings, such as flow control methods and modulation type.
Navigating in Symantec pcAnywhere Managing pcAnywhere preferences For security or economy purposes, you can restrict incoming calls to specific extensions. If you do not specify an extension, you can receive calls on any extension. See “ Configuring an ISDN connection on a host” on page 79. See “Configuring an ISDN connection on a remote” on page 105.
Navigating in Symantec pcAnywhere Managing pcAnywhere preferences Customizing direct connections If the computer to which you want to connect is nearby, you can connect the two computers directly by using an appropriate cable for your port. Direct connections require either a parallel (LPT) or a serial (COM) port. To use a parallel connection, you must configure the parallel port in the BIOS for bi-directional operations and use a bi-directional, null parallel cable.
Navigating in Symantec pcAnywhere Managing pcAnywhere preferences 4 Click Details. 5 Select the connection preferences that you want to use. 6 Click OK.
Chapter 4 Allowing others to control your computer This chapter includes the following topics: ■ Managing host connections ■ Ways to set up a host computer ■ Ways to start a host session ■ What you can do during a host session Managing host connections As a host, you let authorized remote users connect to your computer and take control of it. The remote user sees your computer screen and can open files or programs that you have given the user permission to access.
Allowing others to control your computer Ways to set up a host computer Adding a host connection item to Favorites Symantec pcAnywhere lets you manage the connection items that you use most frequently by adding them to the Favorites window. This window supports folder management to organize your connections. To add a host connection item to Favorites 1 In Advanced View, on the left navigation bar, under pcAnywhere Manager, click Hosts. 2 In the right pane, right-click a connection item in the list.
Allowing others to control your computer Ways to set up a host computer Using the Connection Wizard to configure a host connection The Connection Wizard guides you through the process of configuring your computer (the host computer) to allow another computer (the remote computer) to connect to it. After the Connection Wizard finishes, you can launch the host to wait for connections. Symantec pcAnywhere stores these connection settings in a host connection file.
Allowing others to control your computer Ways to set up a host computer 8 In the Authentication Type panel, select one of the following: I want to use an existing Windows account Validates a user or group by checking a list that is maintained on a workstation or shared directory. The Connection Wizard detects the accounts that are available on your local computer. See “Configuring a caller to use Windows-based authentication” on page 201.
Allowing others to control your computer Ways to set up a host computer Configuring a host using advanced properties For more control over your connections, use the Advanced option to create or modify host connection items. Advanced properties provide access to all available host configuration options. This includes options that are not available in the Connection Wizard, such as host startup options and public-key encryption. Table 4-1 includes information about the settings that are available.
Allowing others to control your computer Ways to set up a host computer To configure a host using advanced properties 1 In Advanced View, on the left navigation bar, under pcAnywhere Manager, click Hosts. 2 In the right pane, under Hosts, do one of the following: 3 ■ To create a new connection item, on the File menu, click New Item > Advanced. ■ To modify an existing connection item, right-click the item, and then click Properties.
Allowing others to control your computer Ways to set up a host computer Table 4-2 Hardware device Host connection devices (continued) Connection device Network adapter card installed For most network connections, select TCP/IP. on a networked computer or Symantec pcAnywhere also supports NetBIOS and SPX server on a LAN or WAN protocols in Windows XP/2003 Server/2000. See “Configuring a host network connection” on page 75. Cable modem TCP/IP. See “About cable modem connections” on page 23.
Allowing others to control your computer Ways to set up a host computer 3 ■ To configure an existing connection item, right-click the item, and then click Properties. ■ To create a new connection item, on the File menu, click New Item > Advanced. In the Host Properties window, on the Connection Info tab, select one of the following: ■ TCP/IP ■ NetBIOS ■ SPX The NetBIOS and SPX options are not available for Windows Vista.
Allowing others to control your computer Ways to set up a host computer 3 In the Advanced Host TCP/IP Options window, select one of the following: Use the default network adapter Uses the default network card. Accept connections on all network adapters Accepts connections on any available network card that is installed on the host computer. Specify the network adapter to use for pcAnywhere connections Lets you assign the network card to use for pcAnywhere connections.
Allowing others to control your computer Ways to set up a host computer 4 ■ To use a custom port number for the data port, in the Data port box, type a new port number. ■ To return the data port to the registered port setting for pcAnywhere, next to the Data port box, click Reset Default. ■ To use a custom port number for the status port, in the Status port box, type a new port number.
Allowing others to control your computer Ways to set up a host computer 4 On the Callers tab, configure a user name and password for users who can connect to the host. See “About authentication in pcAnywhere” on page 198. 5 Click OK. On Vista, you might be prompted to approve this action because changing the host properties might affect other users. To change the number of rings for incoming modem connections 1 In the Symantec pcAnywhere window, on the Edit menu, click Preferences.
Allowing others to control your computer Ways to set up a host computer 3 4 In the Host Properties window, on the Connection Info tab, do one of the following: ■ For North American ISDN, select the name of your ISDN device. ■ For European ISDN, select ISDN via CAPI 2.0. See “Customizing European ISDN connections” on page 65. On the Callers tab, configure a user name and password for users who can connect to the host. See “About authentication in pcAnywhere” on page 198. 5 Click OK.
Allowing others to control your computer Ways to set up a host computer 4 On the Callers tab, configure a user name and password for users who can connect to the host. See “About authentication in pcAnywhere” on page 198. 5 Click OK. On Vista, you might be prompted to approve this action because changing the host properties might affect other users. Setting the host startup options Symantec pcAnywhere lets you configure a host connection item to start automatically when you launch Windows.
Allowing others to control your computer Ways to set up a host computer 3 In the Host Properties window, on the Settings tab, under Host startup, select any of the following: Launch with Windows Automatically starts the host session when the host computer is started. Note: For Windows XP/Vista, you must have administrator rights on the computer to set Launch Host with Windows. You must also have administrator rights to rename or modify the host item that is configured to launch with Windows.
Allowing others to control your computer Ways to set up a host computer Symantec pcAnywhere automatically runs all host sessions as a Windows service. This option lets you take advantage of the inherent security and performance features of the operating system.
Allowing others to control your computer Ways to set up a host computer 3 4 5 In the Host Properties window, on the Settings tab, under After a normal end of session, select one of the following: Wait for anyone Keeps the host session running so that others can connect to it Cancel Host Ends the host session to prevent other connections To secure the host computer further, check and secure by, and then select one of the following: ■ Logoff user ■ Restart Host computer ■ Lock computer Click
Allowing others to control your computer Ways to set up a host computer ■ To configure an existing connection item, right-click the item, and then click Properties. ■ To create a new connection item, on the File menu, click New Item > Advanced. 3 In the Host Properties window, on the Settings tab, under After an abnormal end of session, select how many minutes to wait before proceeding with the security option.
Allowing others to control your computer Ways to set up a host computer To configure a host computer to use directory services 1 In Advanced View, on the left navigation bar, under pcAnywhere Manager, click Hosts. 2 In the right pane, under Hosts, do one of the following: ■ To configure an existing connection item, right-click the item, and then click Properties. ■ To create a new connection item, on the File menu, click New Item > Advanced.
Allowing others to control your computer Ways to start a host session Ways to start a host session You can start a host session in one of the following ways: ■ Wait for connections from authorized remote users. See “Waiting for a connection from a remote computer” on page 87. ■ Initiate a connection with a remote computer, and then let the remote user take control. See “Calling a remote computer” on page 87. ■ Accept a host invitation. See “Accepting a host invitation” on page 88.
Allowing others to control your computer What you can do during a host session To call a remote computer 1 In Advanced View, on the left navigation bar, under pcAnywhere Manager, click Hosts. 2 In the right pane, under Hosts, right-click the connection item that you want to use, and then click Call Remote. In Windows Vista, you might be prompted to approve this action; however, you are not prompted if you are logged in as a built-in administrator.
Allowing others to control your computer What you can do during a host session ■ Chat with the remote user. See “Chatting online with the remote user” on page 91. ■ End the session. See “Ending a host session” on page 91. Working with the host online menu When you start a session, a host icon appears on the system tray on your Windows desktop.
Allowing others to control your computer What you can do during a host session Configuring a conference host To let multiple remote users connect to your host computer, you must specify the information needed to make the connection. You can start with an existing host connection item or create a new one. Conferencing uses a type of communication called multicast. This requires a valid Class D IP address.
Allowing others to control your computer What you can do during a host session Note: The Auto Detect Bandwidth setting selected by default. If performance is an issue, conference users can select Low Bandwidth in the remote connection item's Properties window on the Connection Info tab. To start a conference 1 In Advanced View, on the left navigation bar, under pcAnywhere Manager, click Hosts. 2 In the right pane, double-click the host connection item that is configured for conferencing.
Allowing others to control your computer What you can do during a host session
Chapter 5 Controlling another computer remotely This chapter includes the following topics: ■ Managing remote connections ■ Ways to set up a remote computer ■ Ways to start a remote control session ■ What you can do during a remote control session ■ Connecting to a computer that does not have a host running Managing remote connections For computers to which you connect frequently, Symantec pcAnywhere lets you select the connection and security settings that you want to use and store this informa
Controlling another computer remotely Ways to set up a remote computer To add a remote connection item to Favorites 1 In Advanced View, on the left navigation bar, under pcAnywhere Manager, click Remotes. 2 In the right pane, right-click on a connection item. 3 Click Add to Favorites. Locating a recent remote connection item Symantec pcAnywhere automatically maintains a history of your most recently used remote connection items.
Controlling another computer remotely Ways to set up a remote computer See “Knowing which connection device to use for remote sessions” on page 98. Using the Connection Wizard to configure a remote connection The Connection Wizard guides you through the process of configuring your computer (the remote computer) to connect to another computer (the host computer). After the Connection Wizard finishes, you can start a remote control session.
Controlling another computer remotely Ways to set up a remote computer address of the router. The host's administrator must configure the router to allow the connection. ■ Type the phone number of the computer to which you want to connect. This option is available for phone modem connections only. You can leave this box blank if you run pcAnywhere on a network, and you want pcAnywhere to search for the host computers that are available on your subnet. 7 Click Next.
Controlling another computer remotely Ways to set up a remote computer Table 5-1 Overview of remote settings Tab Description Connection Info Lets you select the connection device and start mode for the session. You can also select whether you want to connect through pcAnywhere Gateway or pcAnywhere Access Server. See “About the start modes for remote connections” on page 58. See “Knowing which connection device to use for remote sessions” on page 98.
Controlling another computer remotely Ways to set up a remote computer Knowing which connection device to use for remote sessions A connection device is the interface that handles the communication between the host and remote computers. A connection device might be a modem or ISDN, a network protocol, or a port. The connection device that you choose depends on the host and remote environments.
Controlling another computer remotely Ways to set up a remote computer Configuring a remote network connection Symantec pcAnywhere supports network connections over a LAN, WAN, or the Internet using TCP/IP, NetBIOS, and SPX. For most network connections, you should use TCP/IP. NetBIOS is another commonly used network protocol that is used mostly for file and print sharing services. SPX is a Novell NetWare protocol.
Controlling another computer remotely Ways to set up a remote computer ■ Remote Control ■ Remote Management ■ File Transfer Symantec pcAnywhere lets you switch modes during a session. See “About the start modes for remote connections” on page 58. 5 If you want to connect through pcAnywhere Gateway or pcAnywhere Access Server, check Connect through Gateway or Access Server. If you select this option, click Details to set up the connection to the gateway computer or access server.
Controlling another computer remotely Ways to set up a remote computer To customize the data port range for remote connections 1 In the Symantec pcAnywhere window, on the Edit menu, click Preferences. In Windows Vista, the operating system might prompt you to approve this action. You do not receive this prompt if you are logged on to the built-in administrator account. 2 In the pcAnywhere Options window, on the Remote Communications tab, click Advanced TCP/IP Options.
Controlling another computer remotely Ways to set up a remote computer 5 In the TCP/IP window, under Specify ports to match host settings, do one of the following: ■ In the Data port box, type the port number that the host computer uses for the data port. ■ In the Status port box, type the port number that the host computer uses for the status port. 6 In the TCP/IP window, click OK. 7 In the Remote Properties window, click OK.
Controlling another computer remotely Ways to set up a remote computer ■ To create a new connection item, on the File menu, click New Item > Advanced. 3 In the Remote Properties window, on the Connection Info tab, select the name of your modem. 4 Select one of the following start modes: ■ Remote Control ■ Remote Management ■ File Transfer Symantec pcAnywhere lets you switch modes during a session. See “About the start modes for remote connections” on page 58.
Controlling another computer remotely Ways to set up a remote computer 6 On the Settings tab, under Phone number of host PC to control, click Use dialing properties and phone number. To view or change the dialing properties that are configured for your modem, click Dialing Properties. For more information about configuring dialing properties, see the documentation for your operating system. 7 Type the area code and phone number of the host computer.
Controlling another computer remotely Ways to set up a remote computer ■ To edit an existing connection item, right-click the item, and then click Properties. ■ To create a new connection item, on the File menu, click New Item > Advanced. 3 In the Remote Properties window, on the Connection Info tab, select the name of your modem. 4 Select one of the following start modes: ■ Remote Control ■ Remote Management ■ File Transfer Symantec pcAnywhere lets you switch modes during a session.
Controlling another computer remotely Ways to set up a remote computer To configure an ISDN connection on a remote 1 In Advanced View, on the left navigation bar, under pcAnywhere Manager, click Remotes. 2 In the right pane, under Hosts, do one of the following: 3 4 ■ To edit an existing connection item, right-click the item, and then click Properties. ■ To create a new connection item, on the File menu, click New Item > Advanced.
Controlling another computer remotely Ways to set up a remote computer ■ To create a new connection item, on the File menu, click New Item > Advanced. 3 In the Remote Properties window, on the Connection Info tab, select an available COM port. 4 Select one of the following start modes: ■ Remote Control ■ Remote Management ■ File Transfer Symantec pcAnywhere lets you switch modes during a session. See “About the start modes for remote connections” on page 58. 5 Click OK.
Controlling another computer remotely Ways to set up a remote computer 4 To narrow the search results, click Filter. This lets you set the criteria by which you want to search. You can search by user name, email address, organization name, or department name. Wildcard characters are supported. For example, A* returns all entries that have a name that begin with the letter A. 5 In the Filter Settings window, click OK. 6 In the Remote Properties window, click OK.
Controlling another computer remotely Ways to set up a remote computer 6 7 In the Details window, select one of the following: Gateway Lets you connect to a computer that is running pcAnywhere Gateway. Access Server Lets you connect to a computer that is running pcAnywhere Access Server.
Controlling another computer remotely Ways to set up a remote computer Symantec pcAnywhere automatically applies performance settings based on the connection type. If you want to use performance settings that apply to a different connection type, you must first manually change the connection type. See “Adjusting video performance settings” on page 110. See “Changing display settings during a remote control session” on page 124.
Controlling another computer remotely Ways to set up a remote computer To adjust video performance settings 1 In the Symantec pcAnywhere window, on the Edit menu, click Preferences. In Windows Vista, the operating system might prompt you to approve this action. You do not receive this prompt if you are logged on to the built-in administrator account.
Controlling another computer remotely Ways to set up a remote computer ■ To create a new connection item, on the File menu, click New Item > Advanced. 3 In the Remote Properties window, on the Settings tab, type the IP address or the modem phone number of the host computer to which you want to connect. 4 Under Login information, check Automatically login to host upon connection. 5 In the Login name box, type your login name. 6 In the Password box, type your password.
Controlling another computer remotely Ways to start a remote control session Ways to start a remote control session Symantec pcAnywhere requires a user name and password for all host sessions. For security reasons, you can only connect to host computers that have set up a caller account for you or your user group.
Controlling another computer remotely Ways to start a remote control session connection from the host. The remote computer resembles host behavior in that it waits for a connection. However, unlike a typical host session, after the connection is established, the remote computer controls the activities on the host. Note: If you have Windows Firewall turned on in Windows Vista/XP, the firewall might block you from waiting for a host connection for the first time.
Controlling another computer remotely Ways to start a remote control session Figure 5-1 Quick Connect window Connecting to a host computer on your network If your computer is connected to a network, pcAnywhere automatically searches the local subnet (part of the network to which your computer is connected) for pcAnywhere hosts that are waiting for a connection. You can broaden the search to additional subnets or narrow the search to a specific computer name or IP address.
Controlling another computer remotely Ways to start a remote control session 3 4 Under Connection options, in the Start mode list, select one of the following: Remote Control Lets you control a host computer remotely and work as though you are sitting in front of it Remote Management Lets you remotely administer a host computer using common administrator tools File Transfer Lets you transfer files between a host and remote computer using a two-pane window that functions like Windows Explorer T
Controlling another computer remotely Ways to start a remote control session procedure if the TCP/IP host computer to which you want to connect does not appear in the host list. You must have access rights to the subnets that you want to search. To add TCP/IP addresses and subnets to a host search 1 2 In the Symantec pcAnywhere window, do one of the following: ■ In Basic View, in the right pane, click Quick Connect. ■ In Advanced View, on the left navigation bar, click Quick Connect.
Controlling another computer remotely Ways to start a remote control session ■ 2 In Advanced View, on the left navigation bar, click Quick Connect. In the right pane, under Subnet search criteria, click Configure Directory Services. In Windows Vista, the operating system might prompt you to approve this action. You do not receive this prompt if you are logged on to the built-in administrator account. 3 In the pcAnywhere Options window, on the Directory Services tab, click Add.
Controlling another computer remotely Ways to start a remote control session Manually entering connection information Symantec pcAnywhere lets you manually enter connection information to quickly connect to a host computer over a modem or network connection. To manually enter connection information 1 In the Symantec pcAnywhere window, do one of the following: ■ In Basic View, in the right pane, click Quick Connect. ■ In Advanced View, on the left navigation bar, click Quick Connect.
Controlling another computer remotely Ways to start a remote control session 5 To select the encryption strength for symmetric encryption, click Advanced. In the Symmetric Encryption Strength dialog box, select the encryption algorithm and the key length that you want to use. If you want to prevent connections to computers that use a different algorithm, check Restrict to selected algorithm. Then, click OK. 6 In the Quick Connect window, click Connect.
Controlling another computer remotely What you can do during a remote control session 6 In the File name box, type the file name that you want to use. The file is saved with a .pcainv file extension. 7 Click Save. If you selected to have your computer wait for the host to call, the pcAnywhere host icon appears on the Windows status bar. 8 Send the invitation file (.pcainv) to the host user.
Controlling another computer remotely What you can do during a remote control session Figure 5-2 Session Manager window Table 5-3 lists the tasks that are available in the Session Manager window during a remote control session. You can also access these options on the Task menu. Table 5-3 Icon Explanation of remote control tasks Option Description Full Screen Displays the host screen fully on the remote computer screen.
Controlling another computer remotely What you can do during a remote control session Explanation of remote control tasks (continued) Table 5-3 Icon Option Description View/Edit Online Options Lets the remote user change display settings during a remote control session. Transfer Clipboard Lets the remote user copy clipboard contents from the host clipboard to the remote clipboard or vice versa. This feature is only available if the option to transfer clipboard contents automatically is turned off.
Controlling another computer remotely What you can do during a remote control session 4 In the File Name box, type a file name. 5 In the Save as type box, select .jpg or .bmp. 6 Click Save. Changing display settings during a remote control session You can change display settings or temporarily lock the keyboard and mouse on the host computer during a session. Video quality and ColorScale options affect product performance, image resolution, and color depth.
Controlling another computer remotely What you can do during a remote control session 3 To change the performance settings and video quality settings, select one of the following options: High-bandwidth Optimizes performance for high-speed connections, such as LANs and cable modems. You can adjust the video quality settings. Move the slider to the left to increase performance. Move the slider to the right to increase video quality. A lower setting increases performance, but reduces the video quality.
Controlling another computer remotely What you can do during a remote control session You can customize the background colors and pattern that are displayed in the Session Manager window. If you want to change the background, you should change the settings before you start a session. You cannot change the background during a session. To change the background colors 1 In the Symantec pcAnywhere window, on the Edit menu, click Preferences.
Controlling another computer remotely What you can do during a remote control session When adding a printer, the host user must have the correct drivers for the remote computer. Symantec pcAnywhere prompts you for the location of the printer, what port to use, and other configuration information. To configure remote printing 1 On the host computer, in the Symantec pcAnywhere window, on the Edit menu, click Preferences.
Controlling another computer remotely What you can do during a remote control session To turn off the automatic transfer of clipboard content for all sessions 1 Before you start a session, in the Symantec pcAnywhere window, on the Edit menu, click Preferences. In Windows Vista, the operating system might prompt you to approve this action. You do not recieve this prompt if you are logged on to the built-in administrator account.
Controlling another computer remotely What you can do during a remote control session To chat online with the host user 1 In the Session Manager window, on the left navigation bar, under Remote Control, click Show Chat. 2 In the Chat window, in the lower pane, type your message. 3 Click Send. Your messages and the other user's responses appear in the upper portion of the chat window. Connecting to multiple hosts You can run multiple remote sessions.
Controlling another computer remotely Connecting to a computer that does not have a host running To end a remote control session 1 In the Session Manager window, on the left navigation bar, under Session Manager, click End Session. 2 In the confirmation window, click Yes. If you have permission to restart the host computer, you can choose whether the host should accept other connections or cancel the host by restarting the computer.
Controlling another computer remotely Connecting to a computer that does not have a host running Figure 5-3 Quick Deploy and Connect window Table 5-4 describes the requirements for deploying a thin host. Table 5-4 Thin host deployment requirements Operating system Requirements to deploy a Requirements to install a thin host thin host Windows 2000 You must have administrator Professional/Server/Advanced rights on the computer from Server which you want to deploy the thin host.
Controlling another computer remotely Connecting to a computer that does not have a host running Table 5-4 Thin host deployment requirements (continued) Operating system Requirements to deploy a Requirements to install a thin host thin host Windows Vista During deployment, you Business/Enterprise/Ultimate enter the built-in administrator credentials for the target computer. ■ The host computer to which you want to connect must be unlocked, and a user must be logged in.
Controlling another computer remotely Connecting to a computer that does not have a host running To connect to a computer that does not have a host running 1 In Advanced View, on the left navigation bar, under pcAnywhere Manager, click Quick Deploy and Connect. 2 In the right pane, do one of the following: 3 ■ Under Quick Deploy and Connect, double-click the host computer to which you want to connect.
Controlling another computer remotely Connecting to a computer that does not have a host running Configuring a Windows thin host through Quick Deploy and Connect The first time that you use Quick Deploy and Connect to connect to a computer that runs Windows, pcAnywhere prompts you for configuration information using the Windows Thin Host Configuration Wizard. You only need to configure the host properties once.
Controlling another computer remotely Connecting to a computer that does not have a host running 5 Under Authentication type, select one of the following: pcAnywhere Validates a user by checking the user name and password against a list that is maintained on the host computer. Use this method for non-network connections or if your environment does not support the other authentication methods. This method of authentication is the least secure.
Controlling another computer remotely Connecting to a computer that does not have a host running 9 To notify the host user when a remote user attempts to connect, check Prompt to confirm connection, and then select the number of seconds in which the host user has to respond to the prompt. If the timeout period expires, the connection is canceled. 10 To protect the host by serializing connections, check Assign serial ID to limit host connections, and then type the serial number that you want to use.
Controlling another computer remotely Connecting to a computer that does not have a host running 15 To save these settings as an executable file that can be used for later deployment, select one of the following: Send Email Opens the default email program on your computer. To use this option, your email program must support the Messaging Application Programming Interface (MAPI). Examples of MAPI-enabled programs include Microsoft Outlook.
Controlling another computer remotely Connecting to a computer that does not have a host running After you deploy the host, pcAnywhere prompts you for caller logon credentials. You configure these credentials when you set up the initial host properties. After pcAnywhere validates your credentials, the Session Manager appears on your screen. See “ Configuring deployment security options for Linux and Mac OS X ” on page 141.
Controlling another computer remotely Connecting to a computer that does not have a host running 5 Under Authentication type, select one of the following: pcAnywhere Validates a user by checking the user name and password against a list that is maintained on the host computer. Use this method for non-network connections or if your environment does not support the other authentication methods. This method of authentication is the least secure. See “About authentication in pcAnywhere” on page 198.
Controlling another computer remotely Connecting to a computer that does not have a host running 9 To protect the host by serializing connections, check Assign serial ID to limit host connections, and then type the serial number that you want to use. This embeds a serial ID in the host configuration. Serial IDs must be a numeric value between 0 and 4,294,967,296. Remote users must have the same serial ID embedded in their remote configuration for the host to accept the connection.
Controlling another computer remotely Connecting to a computer that does not have a host running Configuring deployment security options for Linux and Mac OS X Symantec pcAnywhere uses Secure Shell™ (SSH™) to deploy the pcAnywhere host for Linux and Mac OS X and to secure user credentials for authentication during the deployment. Symantec pcAnywhere supports SSH Version 1 and Version 2. Symantec pcAnywhere first attempts to use SSH Version 2 to encrypt the deployment of the host.
Controlling another computer remotely Connecting to a computer that does not have a host running 6 Check Enable logging of the Quick Deploy session to create a log of the deployment session. In the Filename to use box, type the path and file name. 7 Click OK. About reconnecting to a host using the Quick Deploy and Connect feature When you configure the Quick Deploy and Connect host properties, you choose whether to cancel the thin host after the connection ends.
Controlling another computer remotely Connecting to a computer that does not have a host running See “Configuring a Windows thin host through Quick Deploy and Connect” on page 134. See “Configuring a Linux host or Mac OS X for deployment” on page 137. To edit the Quick Deploy and Connect host properties 1 In Advanced View, on the left navigation bar, under pcAnywhere Manager, click Quick Deploy and Connect.
Controlling another computer remotely Connecting to a computer that does not have a host running
Chapter 6 Supporting computers and servers remotely This chapter includes the following topics: ■ About Symantec pcAnywhere Remote Management tools ■ User rights requirements for remote management ■ Ways to start a remote management session ■ What you can do during a remote management session About Symantec pcAnywhere Remote Management tools The Remote Management tools in Symantec pcAnywhere provide easy access to commonly used administrator tools so that you can quickly resolve computer problems
Supporting computers and servers remotely Ways to start a remote management session name and password. Symantec pcAnywhere does not support remote management connections to a host computer that uses a blank password. When you select a remote management task in pcAnywhere, you are prompted for pcAnywhere caller logon credentials. Once these credentials are validated, you might be prompted for computer or network logon credentials, depending on the computing environment of the host computer.
Supporting computers and servers remotely What you can do during a remote management session 147 What you can do during a remote management session Table 6-1 lists the tasks that you can perform during a remote management session. Table 6-1 Remote Management tasks Task Description Task Manager Lets you view and control applications and processes that are running on the host computer to which you are connected. See “Managing tasks remotely” on page 148.
Supporting computers and servers remotely What you can do during a remote management session Table 6-1 Remote Management tasks (continued) Task Description Change Computer State Lets you remotely lock, restart, or shut down a host computer or log off the user who is logged on to the host computer. You can also send these commands to one or more computers out of session by using Quick Connect. See “ Restarting or shutting down a host computer during a remote management session” on page 156.
Supporting computers and servers remotely What you can do during a remote management session To view or change program status 1 In the Session Manager window, on the left navigation bar, under Session Manager, click Remote Management. 2 Under Remote Management, click Task Manager. 3 To change program status, in the right pane, on the Applications tab, select one of the following: New Task Lets you start a program or command. This option works like the Run option in Windows.
Supporting computers and servers remotely What you can do during a remote management session commands or commands that use direct BIOS calls for screen display (for example, telnet) are not supported. Some DOS commands might behave differently. For example, the Exit command clears and restarts the command prompt window instead of closing the window. The Edit command is not supported in this window. Symantec pcAnywhere traps the Edit command, and then prompts you to switch to Edit System Files.
Supporting computers and servers remotely What you can do during a remote management session 4 5 In the Command Prompt Exclusion List window, do one of the following: ■ To add a command, under Excluded command, type a command, and then click Add. ■ To remove a command, under List of excluded commands, select a command, and then click Remove. Click OK. To edit the exclusion list out of session 1 In the Symantec pcAnywhere window, on the Edit menu, click Preferences.
Supporting computers and servers remotely What you can do during a remote management session To start or stop a service 1 In the Session Manager window, on the left navigation bar, under Session Manager, click Remote Management. 2 Under Remote Management, click Services.
Supporting computers and servers remotely What you can do during a remote management session 4 In the properties window, on the Log On tab, configure the logon properties that you want to use. 5 Click OK. Viewing dependencies for a service Before you stop or disable a service, check its dependencies to determine if other services depend on it. To view dependencies for a service 1 In the Session Manager window, on the left navigation bar, under Session Manager, click Remote Management.
Supporting computers and servers remotely What you can do during a remote management session 4 Click Open. The contents of the file appear in the top portion of the window. Symantec pcAnywhere copies the contents of the system file onto the remote computer, where it is stored in memory. If the system file is large, this might take some time. 5 Select any of the following: Save on Host Saves the file on the host computer, the computer to which your computer is connected.
Supporting computers and servers remotely What you can do during a remote management session Viewing the event log The Event Log feature lets you view information about application, system, and security events on the host computer. This feature functions like the Windows Event Log except that the tasks are performed remotely on the host computer. Symantec pcAnywhere lets you view the event log and save the event log files locally in a comma-separated values (CSV) format file.
Supporting computers and servers remotely What you can do during a remote management session Viewing and uninstalling programs The Installed Programs feature lets you view information about the programs and software updates that are installed on the host computer and uninstall them if necessary. Some programs might require user interaction (for example, to close open programs and save data) to complete the uninstallation process.
Supporting computers and servers remotely What you can do during a remote management session 4 Under Options, select one of the following: Prompt user Notifies the user about the action that you are about to perform. Select the number of seconds that the user has to respond to the prompt. If the timeout period expires, the action is carried out automatically. Allow user to cancel Sends a confirmation prompt to the host user. This option is available only if you select Prompt user.
Supporting computers and servers remotely What you can do during a remote management session 4 ■ Lock computer (Windows 2000, 2003 Server, XP, Vista only) ■ Log off user Under Options, select one of the following: Prompt user Notifies the user about the action that you are about to perform. Select the number of seconds that the user has to respond to the prompt. If the timeout period expires, the action is carried out automatically.
Supporting computers and servers remotely What you can do during a remote management session ■ Favorites ■ History 2 In the right pane, select one or more host computers (or the connection item files that represent the host computers) to which you want to send a command.
Supporting computers and servers remotely What you can do during a remote management session 5 Click OK. 6 In the Host Login dialog box, type your computer logon credentials. The operating system limits the tasks that you can perform based on your user privileges. 7 Click OK.
Supporting computers and servers remotely What you can do during a remote management session To configure shut down options for remote management 1 In the Remote Management Properties window, on the State Change Options tab, select any of the following: Prompt user Notifies the user about the action that you are about to perform. Select the number of seconds that the user has to respond to the prompt. If the timeout period expires, the action is carried out automatically.
Supporting computers and servers remotely What you can do during a remote management session that are configured for the host connection item determine whether the remote user is allowed to cancel the host. To end a remote management session 1 In the Session Manager window, on the left navigation bar, under Session Manager, click End Session. 2 In the confirmation window, click Yes.
Chapter 7 Transferring files and folders This chapter includes the following topics: ■ About pcAnywhere File Transfer ■ About file transfer preferences ■ Ways to start a file transfer session ■ About synchronization and cloning About pcAnywhere File Transfer The pcAnywhere File Transfer window lets you quickly navigate to the files and folders that you need, transfer files and folders to and from another computer, and synchronize content.
Transferring files and folders About pcAnywhere File Transfer Figure 7-1 File Transfer window File transfer tasks Files on host and remote computers Status information The File Transfer window works like Windows Explorer. You can sort files by name, type, size, or date. Going to a recently visited file location Symantec pcAnywhere saves the most recent path names in a Go list for quick access. This list is dynamic.
Transferring files and folders About pcAnywhere File Transfer Tagging all files in a folder Use this feature to quickly select all of the files in a folder so that you can transfer them. To tag all files in a folder 1 In the File Transfer window, open the folder that contains the files that you want. 2 On the Edit menu, click Tag > Files. Tagging all folders in a directory Use this feature to quickly select all of the folders in your directory so that you can transfer, compare, or synchronize them.
Transferring files and folders About pcAnywhere File Transfer 4 Type or select the wildcard pattern that you want to use. If you are typing a string of wildcard characters, use a comma to separate the entries. For example: *.doc *.doc, *.xls, *.exe *.htm, *.html 5 Click OK. Tagging files by date modified You can tag files by the date they were last modified so that you can quickly locate the files that you have most recently used.
Transferring files and folders About pcAnywhere File Transfer 3 Type the name of the new folder. 4 Press Enter. Deleting a file or folder You can delete files and folders on either the host or remote computer. To delete a file or folder 1 In the File Transfer window, select the file or folder that you want to delete. 2 Press Delete. 3 In the confirmation dialog box, click Yes. Renaming a file or folder You can rename files and folders on either the host or remote computer.
Transferring files and folders About file transfer preferences To compare folders 1 In the File Transfer window, in the left pane, open the folder that you want to compare with a folder on the other computer. 2 In the right pane, open the folder on the other computer. 3 On the navigation bar, under File Transfer, click Compare Folders. 4 Click OK.
Transferring files and folders About file transfer preferences To select a start-up location 1 In the Symantec pcAnywhere window, on the Edit menu, click Preferences. In Windows Vista, the operating system might prompt you to approve this action. You do not receive this prompt if you are logged on to the built-in administrator account.
Transferring files and folders Ways to start a file transfer session To increase file transfer performance 1 In the Symantec pcAnywhere window, on the Edit menu, click Preferences. 2 In the pcAnywhere Options window, on the File Transfer tab, under Settings, select any of the following: Use Compression Compresses files during file transfer.
Transferring files and folders Ways to start a file transfer session that is included in the operation. Symantec pcAnywhere adds the file or folder name, the source and destination path, and the operation and its status to the Command Queue. You can save the contents of the Command Queue to a command queue file so that you can automate future tasks. See “About the Command Queue” on page 175. Note: Because of the way Windows Vista handles security, you cannot copy files on the primary partition.
Transferring files and folders Ways to start a file transfer session See “Viewing the Command Queue during a file transfer operation” on page 172. To pause a file transfer operation ◆ In the File Transfer window, click Pause. To release the pause, click Pause again. Viewing the Command Queue during a file transfer operation While a file transfer is in progress, you can select additional files for transfer and perform other tasks.
Transferring files and folders About synchronization and cloning To change file transfer settings during a session 1 In the Symantec pcAnywhere window, on the Edit menu, click Preferences. In Windows Vista, the operating system might prompt you to approve this action. You do not receive this prompt if you are logged on to the built-in administrator account. 2 In the Command Queue Preferences window, select the options that you want to use.
Transferring files and folders About synchronization and cloning Synchronizing folders by file type You can limit the synchronization between folders to certain file types. For example, you can synchronize only the *.doc files in the folder to ensure that the host and remote computers each have copies of the most recent files. During the synchronization, pcAnywhere ignores other file types that might be included in the folders.
Chapter 8 Automating file transfer and management tasks This chapter includes the following topics: ■ About the Command Queue ■ Using command queue files to automate tasks ■ Creating a command queue file during a session ■ Running a command queue file About the Command Queue The Command Queue lets you view file transfer operations that are in progress, modify pending operations, and set up command queue files to automate tasks.
Automating file transfer and management tasks Using command queue files to automate tasks You can add your command queue files to the Windows Task Scheduler to run them automatically. See “Scheduling a command queue file to run automatically” on page 194. Figure 8-1 shows the Command Queue window during a session.
Automating file transfer and management tasks Using command queue files to automate tasks ■ Add a command to run the executable file, including the full path and any parameters. See “Sending a command line” on page 181. ■ Add the list of host computers on which you want to install the software. See “Adding remote connection items to a command queue file” on page 183. ■ Specify the end-of-session options that you want to use.
Automating file transfer and management tasks Using command queue files to automate tasks To copy or move a file 1 In the Symantec pcAnywhere window, on the left navigation bar, under pcAnywhere Manager, click Command Queues. 2 Do one of the following: 3 4 5 ■ To configure an existing command queue file, right-click the file, and then click Properties. ■ To configure a new command queue file, on the File menu, click New Item > Advanced.
Automating file transfer and management tasks Using command queue files to automate tasks To delete a file 1 In the Symantec pcAnywhere window, on the left navigation bar, under pcAnywhere Manager, click Command Queues. 2 Do one of the following: ■ To configure an existing command queue file, right-click the file, and then click Properties. ■ To configure a new command queue file, on the File menu, click New Item > Advanced.
Automating file transfer and management tasks Using command queue files to automate tasks 4 5 Do one of the following: ■ To rename a file on the host computer, under Source, click Host, and then browse to the file. ■ To rename a file on the remote computer, under Source, click Remote, and then browse to the file. Do one of the following: ■ To rename a file on the host computer, under Destination, type the full path and new name of the file.
Automating file transfer and management tasks Using command queue files to automate tasks ■ To create a folder on the remote computer, under Source, click Remote, and then type the full path to the folder. 5 Click Add. 6 Click OK. Synchronizing folders on the host and remote computers You can manually add a command to synchronize folders on the host and remote computers to ensure that both folders have the same content.
Automating file transfer and management tasks Using command queue files to automate tasks executable file must be on the host computer. You can include a command in the queue file to copy the executable file to the host computer. See “Copying or moving a file” on page 177. To send a command line 1 In the Symantec pcAnywhere window, on the left navigation bar, under pcAnywhere Manager, click Command Queues.
Automating file transfer and management tasks Using command queue files to automate tasks 3 4 On the Commands tab, under Command list, do one of the following: ■ To move a command up in the order of commands, select the command, and then click Move Command Up. ■ To move a command down in the order of commands, select the command, and then click Move Command Down. ■ To remove a command, select the command, and then click Delete. ■ To remove all commands, click Clear All. Click OK.
Automating file transfer and management tasks Using command queue files to automate tasks See “Configuring a remote connection using advanced properties” on page 96. 4 Repeat 3 for each remote connection item that you want to add. 5 Click OK. Selecting file handling options for command queues By default, pcAnywhere prompts you for confirmation before performing an action that might result in data loss, such as replacing an older file with a newer one.
Automating file transfer and management tasks Using command queue files to automate tasks 3 On the Settings tab, under During queue execution, select any of the following: Use compression Compresses the files during transfer. Selecting this option can speed up the file transfer if you are transferring a large text file that has not been compressed by some other means, such as a zip tool.
Automating file transfer and management tasks Using command queue files to automate tasks To keep the connection open 1 In the Symantec pcAnywhere window, on the left navigation bar, under pcAnywhere Manager, click Command Queues. 2 Do one of the following: ■ To configure an existing command queue file, right-click the file, and then click Properties. ■ To configure a new command queue file, on the File menu, click New Item > Advanced.
Automating file transfer and management tasks Using command queue files to automate tasks ■ To configure an existing command queue file, right-click the file, and then click Properties. ■ To configure a new command queue file, on the File menu, click New Item > Advanced. 3 On the Settings tab, under After queue ends, check Generate report. 4 Click Browse. 5 In the Save As dialog box, in the Save in box, select the folder location for the report file.
Automating file transfer and management tasks Using command queue files to automate tasks To lock a computer or log off a user 1 In the Symantec pcAnywhere window, on the left navigation bar, under pcAnywhere Manager, click Command Queues. 2 Do one of the following: 3 4 ■ To configure an existing command queue file, right-click the file, and then click Properties. ■ To configure a new command queue file, on the File menu, click New Item > Advanced.
Automating file transfer and management tasks Using command queue files to automate tasks Restarting or shutting down a host computer Symantec pcAnywhere lets you automatically restart or shut down a host computer after the queue file runs. To use these features, the host and remote computers must have the remote management components installed. You can configure options for saving data and notifying the host user about the action that you are about to perform.
Automating file transfer and management tasks Creating a command queue file during a session 4 Select any of the following: Prompt user Notifies the user about the action that you are about to perform. Select the number of seconds that the user has to respond to the prompt. If the timeout period expires, the action is carried out automatically. Allow user to cancel Sends a confirmation prompt to the host user. This option is available only if you select Prompt user.
Automating file transfer and management tasks Creating a command queue file during a session Removing a command from the command list You can remove commands from the command list so that they are not included in the command queue file. To remove a command from the command list 1 In the Session Manager window, on the left navigation bar, click Command Queue. 2 In the right pane, in the Command Queue list, select the command that you want to remove.
Automating file transfer and management tasks Running a command queue file To save a command queue file 1 In the Session Manager window, on the left navigation bar, click Command Queue. 2 Under Command Queue, click Save Queue As. 3 In the Save As dialog box, type a file name. 4 Click Save. Generating a command queue report on-demand You can generate a report that provides the results of the tasks in the command queue file when needed.
Automating file transfer and management tasks Running a command queue file Running a command queue file during a session Symantec pcAnywhere lets you open a command queue file while in session and run it. If the Command Queue is already running, you must pause it first. If you have made changes in the Command Queue that have not been saved, pcAnywhere prompts you to save the changes first.
Automating file transfer and management tasks Running a command queue file To run a command queue file from the Command Queues window 1 In the Symantec pcAnywhere window, on the left navigation bar, under pcAnywhere Manager, click Command Queues. 2 In the right pane, under Command Queues, double-click the command queue file that you want to run.
Automating file transfer and management tasks Running a command queue file As the command queue file runs, pcAnywhere connects to each host computer sequentially, using the connection and security information that is configured in the remote connection items. After running the commands on the first computer in the connection list, pcAnywhere ends the connection and then connects to the next computer in the list.
Automating file transfer and management tasks Running a command queue file 14 Verify your settings. 15 Click Finish. This adds the command queue file to the list of scheduled tasks in the Scheduled Task folder.
Chapter 9 Securing your computer and sessions This chapter includes the following topics: ■ Protecting a host computer from unauthorized access ■ About access rights ■ About session security ■ Using encryption to protect data ■ Protecting configuration settings ■ Ways to assess host security Protecting a host computer from unauthorized access When you set up a host computer so that others can connect to it, one of your primary concerns should be to protect the host from unauthorized access.
Securing your computer and sessions Protecting a host computer from unauthorized access Secure the logon process You can protect the host computer from unauthorized access and denial of service attacks by limiting the number of logon attempts and by limiting the amount of time that a user has to log on. See “Configuring logon security” on page 203. Secure the host session You can use encryption to protect the data stream between the host computer and the remote computer.
Securing your computer and sessions Protecting a host computer from unauthorized access to access the host computer. The authentication type that you choose can depend on your operating system and computing environment. Symantec pcAnywhere supports a variety of authentication types. The authentication type that you choose depends on your computing environment.
Securing your computer and sessions Protecting a host computer from unauthorized access ■ Microsoft Active Directory Services (ADS) ADS authentication is available on Windows 2000/2003 Server/XP/Vista only. ■ Novell Directory Services (NDS) For NDS authentication, the Novell client that contains NDS must be installed on the host computer. Symantec pcAnywhere currently does not support the Novell Client on Windows Vista.
Securing your computer and sessions Protecting a host computer from unauthorized access Configuring a caller to use Windows-based authentication Symantec pcAnywhere supports NT and Windows authentication types. These types of authentication validate a user or group by checking a list that is maintained on a workstation or shared directory. NT Caller Authentication is supported on Windows Vista/XP/2003 Server/2000 only.
Securing your computer and sessions Protecting a host computer from unauthorized access Note: To use RSA SecurID authentication, the host and remote computers must both be running pcAnywhere 11.0 or later. To configure a caller to use RSA SecurID 1 In the Symantec pcAnywhere window, in Advanced View, on the left navigation bar, click Hosts. 2 In the right pane, under Hosts, right-click the connection item that you want to configure, and then click Properties.
Securing your computer and sessions Protecting a host computer from unauthorized access Configuring logon security Symantec pcAnywhere automatically secures logon information by using symmetric encryption to encrypt the user ID and password. You can configure the logon process to protect the host computer from unauthorized access and denial of service. See “Using encryption to protect data” on page 211.
Securing your computer and sessions Protecting a host computer from unauthorized access Securing the host computer upon connection Symantec pcAnywhere lets you secure the host computer after you have made a remote connection. To secure the host computer upon connection 1 In the Symantec pcAnywhere window, in Advanced View, on the left navigation bar, click Hosts. 2 In the right pane, under Hosts, right-click the connection item that you want to configure, and then click Properties.
Securing your computer and sessions Protecting a host computer from unauthorized access To hide the host name from network search results 1 In the Symantec pcAnywhere window, in Advanced View, on the Edit menu, click Preferences. In Windows Vista, the operating system might prompt you to approve this action. You do not receive this prompt if you are logged on to the built-in administrator account.
Securing your computer and sessions About access rights 4 On the Callback tab, check Callback the remote user. This tab only appears if you have a modem installed and properly configured on your computer. 5 Type the phone number of the remote modem. 6 Click OK. About access rights As a host user, you can specify who can connect to your computer and what they are allowed to do.
Securing your computer and sessions About access rights Configuring caller rights Caller rights let you limit the level of access that a remote user has to your computer. You can control whether a user can perform certain functions, such as restarting your computer or canceling your host session. You can also prevent users from performing file transfer operations or stopping a process that is running.
Securing your computer and sessions About access rights denial of service by limiting the length of time that a user can stay connected and by configuring the host to automatically disconnect after a specified length of inactivity. This option sets a time limit for only the users or group of users who are assigned to the caller account. When you set a time limit for a session, you should ensure that you allow remote users sufficient time to perform their tasks.
Securing your computer and sessions About session security To block connections by days or times 1 In the Symantec pcAnywhere window, in Advanced View, on the left navigation bar, click Hosts. 2 In the right pane, under Hosts, right-click the connection item that you want to configure, and then click Properties. 3 In the Host Properties window, on the Callers tab, right-click the caller item that you want to configure, and then click Properties.
Securing your computer and sessions About session security Inactivity time limits You can set a time limit for all sessions on the host computer to protect against denial of service. See “Setting inactivity time limits for sessions” on page 211. You can also set time limits for a specific user or group of users. See “Setting time limits for callers” on page 207. Screen blanking You can blank the host screen upon connection to prevent others at the host site from viewing your session.
Securing your computer and sessions Using encryption to protect data 4 5 In the Caller Properties window, on the Security tab, select one of the following: Host and Remote Lets both users control the keyboard and mouse Host Locks the keyboard and mouse on the remote computer during a session Remote Locks the keyboard and mouse on the host computer during a session Click OK.
Securing your computer and sessions Using encryption to protect data cryptography use complex mathematical algorithms to encrypt and decrypt data. Symantec pcAnywhere uses a standard combination of public-key cryptography and symmetric encryption algorithms to ensure that the data you send cannot be read or altered by unauthorized users while in transit.
Securing your computer and sessions Using encryption to protect data You can select the symmetric encryption algorithm that best suits your security and performance needs. Each algorithm uses a string of bits known as a key to perform the calculations. You can strengthen the level of encryption by selecting a key length. The larger the key length, the greater the number of potential patterns that can be created. This makes it more difficult to break the encryption code.
Securing your computer and sessions Using encryption to protect data How pcAnywhere works with encryption Symantec pcAnywhere uses a combination of symmetric and public-key encryption. By combining both techniques, pcAnywhere takes advantage of the strengths of each method: speed and security.
Securing your computer and sessions Using encryption to protect data ■ To set up pcAnywhere encoding on the remote computer, on the left navigation bar, click Remotes. 2 In the right pane, right-click the connection item that you want to configure, and then click Properties. 3 In the properties window, on the Encryption tab, under Settings, in the Level list, click pcAnywhere encoding. You can configure pcAnywhere to refuse a connection with a computer that is using a lower level of encryption.
Securing your computer and sessions Using encryption to protect data 5 In the Key length list, select the key length. The options that are available depend on the algorithm that you select and your operating system. 6 You can configure pcAnywhere to refuse a connection with a computer that is using a lower level of encryption. This option applies only to computers that are running pcAnywhere 11.0.x or earlier. See “Denying connections from computers that use lower encryption” on page 216.
Securing your computer and sessions Using encryption to protect data This option is not applicable for pcAnywhere encoding. 6 Click OK. Configuring pcAnywhere to use public-key encryption In public-key encryption, pcAnywhere uses a digital certificate to verify the identity of the person who is attempting to connect and send data. It then uses symmetric encryption algorithms to secure the session.
Securing your computer and sessions Using encryption to protect data Symantec pcAnywhere requires that you use Microsoft-compatible certificates. You can obtain these from a commercial certificate authority (for example, VeriSign or Entrust) or from an internal certificate server. Vista has the capability to create its own certificate, called a self-generated certificate, under the certificate section of IIS. You can create the certificate from IIS 7.0.
Securing your computer and sessions Using encryption to protect data To set up a certificate store 1 In the Symantec pcAnywhere window, in Advanced View, on the Edit menu, click Preferences. 2 In the pcAnywhere Options window, on the Encryption tab, type the path and name of the certificate files for any user who will connect to your computer. The user must provide you with this certificate file. See “Creating a certificate file to send to another user” on page 217. 3 Click OK.
Securing your computer and sessions Using encryption to protect data When you select public-key encryption, you also select the algorithm type and key length. Larger key lengths provide stronger levels of security but might impact performance. See “Understanding the performance trade-offs” on page 213. Symantec pcAnywhere provides a Public Key Encryption Wizard to guide you through the configuration, or you can manually configure this information.
Securing your computer and sessions Protecting configuration settings To configure a connection item to use public-key encryption using the Public Key Encryption Wizard 1 In the Symantec pcAnywhere window, in Advanced View, do one of the following: ■ To configure a host computer to use public-key encryption, on the left navigation bar, click Hosts. ■ To configure a remote computer to use public-key encryption, on the left navigation bar, click Remotes.
Securing your computer and sessions Protecting configuration settings unauthorized users from tampering with your settings or launching a session without your permission. To protect a connection item 1 In the Symantec pcAnywhere window, in Advanced view, on the left navigation bar, do one of the following: ■ To protect host connection items, click Hosts. ■ To protect remote connection items, click Remotes.
Securing your computer and sessions Ways to assess host security 3 In the Host Properties window, on the Callers tab, double-click the caller item that you want to protect. 4 In the Caller Properties window, on the Protect Item tab, type a password. 5 Retype the password for confirmation. 6 Select the actions that should require a password. 7 Click OK.
Securing your computer and sessions Ways to assess host security Running the Host Assessment Tool When you open the Host Assessment Tool, the main window lists the names of the host connection items that are located in the pcAnywhere data directory. Figure 9-1 shows the Host Assessment Tool window.
Securing your computer and sessions Ways to assess host security Specifying the location of the host connection items By default, the Host Assessment Tool looks for the host connection items (.bhf files) in the pcAnywhere data directory. If you moved the host connection items to another directory, you must specify the new location before running a scan.
Securing your computer and sessions Ways to assess host security if the caller account is for yourself or another trusted user, it might be appropriate to allow more access rights. Getting more information about scan results In the Host Assessment Tool window, the Details box provides more information about the security implications of a specific setting. To get more information about scan results ◆ In the Scan Results list, select the entry about which you want to learn more.
Chapter 10 Monitoring and recording sessions This chapter includes the following topics: ■ Monitoring events in Symantec pcAnywhere ■ Managing log files ■ About recording and replaying sessions Monitoring events in Symantec pcAnywhere Event logging in pcAnywhere lets you monitor session activities and track issues for security, troubleshooting, and auditing purposes.
Monitoring and recording sessions Monitoring events in Symantec pcAnywhere application layer protocol that facilitates the exchange of management information between network devices. It is part of the Transmission Control Protocol/Internet Protocol (TCP/IP) protocol suite. Symantec pcAnywhere uses SNMP to send events in the form of SNMPv1 traps to a compatible console, which records the events that pcAnywhere generates.
Monitoring and recording sessions Monitoring events in Symantec pcAnywhere Generating a pcAnywhere log file You can use pcAnywhere log generation if your operating system does not provide logging capabilities or if you want to maintain a separate log file for pcAnywhere events. Symantec pcAnywhere lets you send logged events to the local computer or to a secure, central server. For local logging, host-initiated events are logged on the host computer.
Monitoring and recording sessions Monitoring events in Symantec pcAnywhere 3 Select any of the following: ■ Record pcAnywhere log on central server You must provide the location of the server and any necessary logon information. ■ Record in local pcAnywhere log 4 Click Select Events. 5 In the Select Events to Log window, select the events that you want to log. 6 Click OK. 7 In the pcAnywhere Options window, click OK.
Monitoring and recording sessions Monitoring events in Symantec pcAnywhere About logging information to a central server Symantec pcAnywhere lets you send information about pcAnywhere events to a central server so that others can access it. Sending log files to a secure, central server protects the security of the log files and frees the resources on the local computer from storing large log files.
Monitoring and recording sessions Managing log files Logging events in the Event Viewer on another computer Symantec pcAnywhere lets you send information about pcAnywhere events to the Event Viewer on another computer that is running Windows Vista/XP/2003 Server/2000. You must have access rights to the computer on which you want to create the log file. To log events in the Event Viewer on another computer 1 In the Symantec pcAnywhere window, on the Edit menu, click Preferences.
Monitoring and recording sessions Managing log files Creating an activity log report An activity log report is a chronological listing of the session events that are contained in a pcAnywhere-generated log file. This information can be useful for security, troubleshooting, billing, or audit purposes. Symantec pcAnywhere provides several options for report formats. Fully formatted reports contain the most information, including a listing of all possible events and how frequently they occurred.
Monitoring and recording sessions About recording and replaying sessions To archive or delete log file data 1 In the Symantec pcAnywhere window, on the left navigation bar, click pcAnywhere Tools. 2 In the right pane, under Application, double-click Activity Log Processing. 3 In the Activity Log Processing window, click Archive/Delete. 4 Select the event log file (*.PL9) that you want to archive or delete, and then click Open.
Monitoring and recording sessions About recording and replaying sessions To record a remote session 1 In the Session Manager window, on the left navigation bar, under Remote Control click Start/Stop Session Recording. 2 Do one of the following: 3 ■ To add the recording to the end of an existing record file, select the file (*.rcd) that you want to use. ■ To create a new file, type the file name. Click Save. Actions that you perform on the host computer after this point are recorded in the file.
Monitoring and recording sessions About recording and replaying sessions Recording begins as soon as a connection is established. Every action that the remote user performs on the host computer is captured and stored in a record file. Depending on the frequency and duration of the sessions on the host computer, the size of the record file can become large. The record file can be stored on the local computer or on a central server.
Monitoring and recording sessions About recording and replaying sessions Figure 10-1 Playback Control Panel Table 10-1 lists the actions that are available in the Playback Control Panel. Table 10-1 Record and replay options Button Description Play Plays the recording from the beginning. View previous session Goes to the beginning of the previous session. This button is only available if the file contains more than one recorded session. View next session Goes to the beginning of the next session.
Monitoring and recording sessions About recording and replaying sessions To replay a recorded session 1 In the Symantec pcAnywhere window, on the left navigation bar, click pcAnywhere Tools. 2 In the right pane, under Application, double-click Playback Sessions/Screens. 3 In the Select Playback File window, select the record file (*.rcd) that you want to view. 4 Click Open. 5 Select the playback options. You can change these preferences during the replay. 6 Click OK.
Chapter 11 Connecting across multiple platforms This chapter includes the following topics: ■ About Symantec pcAnywhere CrossPlatform ■ Installing Symantec pcAnywhere CrossPlatform ■ Connecting to a host computer through pcAnywhere CrossPlatform ■ Securing connections through pcAnywhere CrossPlatform ■ Navigating in a pcAnywhere CrossPlatform session About Symantec pcAnywhere CrossPlatform Symantec pcAnywhere CrossPlatform lets you remotely access multiple computers across Windows, Linux, and Ma
Connecting across multiple platforms Installing Symantec pcAnywhere CrossPlatform Installing pcAnywhere CrossPlatform on Windows The installation for Windows includes file transfer and remote capabilities only. Before you install pcAnywhere CrossPlatform, you should ensure that your computer meets the minimum system requirements. See “Symantec pcAnywhere CrossPlatform system requirements” on page 34. To install CrossPlatform for Windows 1 Insert the Symantec pcAnywhere CD into the CD-ROM drive.
Connecting across multiple platforms Installing Symantec pcAnywhere CrossPlatform You must have root privileges on the computer on which you want to install pcAnywhere CrossPlatform. You install the product through a terminal console. Note: To install Symantec pcAnywhere CrossPlatform on a Linux computer, you must have Java in your user path. For more information, see the documentation for your operating system. To install pcAnywhere CrossPlatform on Linux 1 Log in to the computer as the root user.
Connecting across multiple platforms Installing Symantec pcAnywhere CrossPlatform 3 In a Finder window, in the root directory, open the Symantec pcAnywhere CrossPlatform directory. 4 In the Symantec pcAnywhere CrossPlatform directory, double-click MacInstaller.app. 5 In the installation wizard, follow the on-screen instructions to install Symantec pcAnywhere CrossPlatform. To install pcAnywhere CrossPlatform on Mac OS X through the terminal console 1 Log in to the computer as the root user.
Connecting across multiple platforms Connecting to a host computer through pcAnywhere CrossPlatform To start pcAnywhere CrossPlatform in Linux 1 In a terminal console window, change directories to /usr/bin. 2 At the command prompt, type the following to start pcAnywhere CrossPlatform: ./pcAnywhere To start pcAnywhere CrossPlatform in Mac OS X ◆ Do one of the following: ■ In a Finder window, go to the /Applications directory, and then double-click pcAnywhere CrossPlatform.
Connecting across multiple platforms Securing connections through pcAnywhere CrossPlatform 6 Click OK. 7 If you want to connect to additional computers, repeat step 1 through step 6.
Connecting across multiple platforms Navigating in a pcAnywhere CrossPlatform session 4 ■ None ■ pcAnywhere encoding ■ Symmetric In the Algorithm list, select one of the following: ■ RC4 ■ AES This option is only available if you select symmetric encryption. 5 In the Key length list, select the appropriate key level. This option is only available if you select symmetric encryption.
Connecting across multiple platforms Navigating in a pcAnywhere CrossPlatform session Tabbed Lets you view one session at a time. Each active session is listed across the top of the active window as tabs. Tiled Lets you view and work across multiple active sessions at the same time. Figure 11-1 shows the pcAnywhere CrossPlatform session window.
Connecting across multiple platforms Navigating in a pcAnywhere CrossPlatform session Table 11-1 Icon pcAnywhere CrossPlatform tasks Option Description File Transfer Lets you transfer files between computers. You can transfer files between a pcAnywhere host and a remote computer or between two pcAnywhere hosts. See “Transferring files during a pcAnywhere CrossPlatform session” on page 248. Screen Scale Sizes the host screen to fit in the display area of the pcAnywhere CrossPlatform session window.
Connecting across multiple platforms Navigating in a pcAnywhere CrossPlatform session Table 11-1 Icon pcAnywhere CrossPlatform tasks (continued) Option Description End Session Ends a pcAnywhere CrossPlatform session. See “Ending a pcAnywhere CrossPlatform session” on page 251. Transferring files during a pcAnywhere CrossPlatform session You can transfer files between a remote computer and a host computer. You can also transfer files between host computers.
Connecting across multiple platforms Navigating in a pcAnywhere CrossPlatform session To transfer clipboard contents in a pcAnywhere CrossPlatform session 1 In the pcAnywhere CrossPlatform Session Manager window, on the View menu, click Clipboard. 2 In the Transfer Clipboard window, select one of the following: 3 ■ Transfer the host's clipboard to your clipboard ■ Transfer your clipboard to the host's clipboard Click OK.
Connecting across multiple platforms Navigating in a pcAnywhere CrossPlatform session To activate ezScroll from the toolbar 1 In the pcAnywhere CrossPlatform Session Manager window, click the ezScroll icon. 2 Press and hold the left mouse button to scroll through the screen. To change the ezScroll shortcut key 1 In the pcAnywhere CrossPlatform Session Manager window, on the View menu, click Preferences.
Connecting across multiple platforms Navigating in a pcAnywhere CrossPlatform session 3 Click Open. 4 In the Enter a password dialog box, under Enter a password, type your password, and then click OK. You are prompted for a password only if the file is password-protected. If the hosts are available, pcAnywhere CrossPlatform starts the remote session. Ending a pcAnywhere CrossPlatform session You can end one or more pcAnywhere CrossPlatform sessions at a time.
Connecting across multiple platforms Navigating in a pcAnywhere CrossPlatform session
Chapter 12 Connecting from a Web browser This chapter includes the following topics: ■ About Symantec pcAnywhere Web Remote ■ About Web Remote setup ■ Ways to secure your Web Remote session ■ Ways to connect to a host through Web Remote ■ What you can do during a Web Remote session About Symantec pcAnywhere Web Remote Symantec pcAnywhere Web Remote lets you remotely connect to a waiting host through a Web browser. It is a thin client that provides remote control functionality only.
Connecting from a Web browser About Web Remote setup See “Ways to connect to a host through Web Remote” on page 261. Figure 12-1 shows the main window for Symantec pcAnywhere Web Remote. Figure 12-1 Symantec pcAnywhere Web Remote main window About Web Remote setup Symantec pcAnywhere Web Remote is a Java-based applet that runs in your Web browser. It does not contain binary files or executable code, so you do not need to install the program.
Connecting from a Web browser About Web Remote setup Before you start the Web Remote, ensure that your computer meets the system requirements. Starting the Web Remote from the installation CD You can start the Web Remote from the Symantec pcAnywhere installation CD. The security settings in your Web browser might automatically block the download of the Web Remote applet. Follow the instructions in your Web browser to allow the blocked content.
Connecting from a Web browser Ways to secure your Web Remote session To copy the Web Remote files 1 Insert the Symantec pcAnywhere CD into the CD-ROM drive. If the installation window does not appear automatically after you insert the pcAnywhere installation CD, manually run the setup program, and then continue with the installation procedures. See “Running the setup program manually” on page 42. 2 In the pcAnywhere installation window, click Browse CD.
Connecting from a Web browser Ways to secure your Web Remote session Authentication of logon credentials The Web Remote automatically uses symmetric encryption to secure the logon information if you are connecting to a host computer that is running Symantec pcAnywhere 11.5 or later. See “How the Web Remote secures the logon process” on page 257. Session encryption You can select the level of encryption that best suits your performance and security needs.
Connecting from a Web browser Ways to secure your Web Remote session The Web Remote uses encryption to ensure that the data that you send cannot be read or altered by unauthorized users while in transit. The Web Remote provides the following types of encryption: ■ pcAnywhere encoding See “About pcAnywhere encoding on Web Remote” on page 258. ■ Symmetric See “About symmetric encryption on Web Remote” on page 258.
Connecting from a Web browser Ways to secure your Web Remote session to symmetric. When you connect to a host that is running an earlier version of pcAnywhere, you can deny the connection if the host is configured to use a lower level of encryption. The type of symmetric encryption that Java uses is not compatible with earlier versions of Symantec pcAnywhere hosts. Therefore, the Web Remote does not support connections to host computers that are running pcAnywhere 11.0.
Connecting from a Web browser Ways to secure your Web Remote session ■ RC4 ■ AES This option is only available for symmetric encryption. 4 In the Key length list, select the appropriate key level. This option is only available for symmetric encryption. 5 Check Deny lower encryption to refuse a connection with a host that is running a previous version of pcAnywhere and using a lower level of encryption.
Connecting from a Web browser Ways to connect to a host through Web Remote 3 In the Status port box, type the port number that the host computer is using. 4 Click OK. To reset port settings 1 In the Symantec pcAnywhere Web Remote window, click Advanced. 2 Click Reset Default. This resets the Data port to 5631 and the Status port to 5632. 3 Click OK. Ways to connect to a host through Web Remote You can connect to a host computer in one of the following ways: ■ Select a host from the host list.
Connecting from a Web browser What you can do during a Web Remote session 9 In the Password box, type your password. If you are connecting to a host that is configured for Windows NT authentication, you will also be prompted for a domain name. 10 Click OK. Connecting to a host by manually entering connection information You can connect to a host computer by manually entering the IP address or computer name of the host computer.
Connecting from a Web browser What you can do during a Web Remote session Figure 12-2 Web Remote session Table 12-1 lists the tasks that are available on the toolbar of the Web Remote session window during a Web Remote session. You can also access these options on the menu bar. Table 12-1 Icon Web Remote tasks Option Description Screen Scale Sizes the host screen to fit in the display area of the Web Remote session window.
Connecting from a Web browser What you can do during a Web Remote session Web Remote tasks (continued) Table 12-1 Icon Option Description Preferences Lets you change performance and navigation settings during a remote control session. See “Increasing video performance during a Web Remote session” on page 265. Transfer Clipboard Lets you copy clipboard contents from the host clipboard to the remote or vice versa. See “Transferring clipboard contents on Web Remote” on page 264.
Connecting from a Web browser What you can do during a Web Remote session Increasing video performance during a Web Remote session You can make changes to your video settings during a remote session to improve performance. To increase video performance during a Web Remote session 1 In the pcAnywhere Web Remote session window, on the menu bar, click View > Preferences. 2 In the Preferences dialog box, under Performance, in the ColorScale list, select the color level for the remote computer screen.
Connecting from a Web browser What you can do during a Web Remote session Ending a Web Remote session You can end a remote control session using several methods. If you have the appropriate rights, you can cancel the host after you end the session. However, if you cancel the host, noone can connect to the host until the host session is restarted. See “Ways to connect to a host through Web Remote” on page 261.
Chapter 13 Connecting from a mobile device This chapter includes the following topics: ■ About Symantec pcAnywhere Mobile ■ Symantec pcAnywhere Mobile installation ■ Ways to connect another computer from a mobile device ■ Navigating in the Symantec pcAnywhere Mobile session screen ■ Performing remote control tasks from a mobile device ■ Starting a remote management session in Symantec pcAnywhere Mobile ■ What you can do during a remote management session ■ Managing connection items on a mob
Connecting from a mobile device About Symantec pcAnywhere Mobile What you can do in Symantec pcAnywhere Mobile You can do the following tasks in pcAnywhere Mobile: Connect to another computer for remote control The remote control features in pcAnywhere Mobile let you connect to a host computer from your device and work as though you are sitting in front of it. See “Performing remote control tasks from a mobile device” on page 290.
Connecting from a mobile device Symantec pcAnywhere Mobile installation Symantec pcAnywhere Mobile installation Before you install pcAnywhere Mobile, you should do the following: ■ Ensure that your computer and device meet the minimum system requirements. ■ Synchronize your device with your Windows computer. For more information, see the documentation for your device.
Connecting from a mobile device Symantec pcAnywhere Mobile installation Table 13-2 Device system requirements (continued) Requirement Description Processor Intel XScale Processor Synchronization software Microsoft ActiveSync 3.71 or later Memory 5 MB RAM 32 MB Disk space 1 MB Network protocol TCP/IP If you have a previous version of Symantec pcAnywhere Mobile installed You can install the new version of pcAnywhere Mobile over an existing version.
Connecting from a mobile device Symantec pcAnywhere Mobile installation 3 In the main Symantec pcAnywhere installation panel, click View Other Installation Options. If the installation window does not appear automatically after you insert the pcAnywhere installation CD, manually run the setup program, and then continue with the installation procedures. See “Running the setup program manually” on page 42. 4 In the list of installation options, click Install Symantec pcAnywhere Mobile.
Connecting from a mobile device Symantec pcAnywhere Mobile installation 12 On your computer, in the Application Downloading Complete window, click OK. 13 In the Completed panel of the installation wizard, click Finish. When the installation is complete, you can use Symantec pcAnywhere Mobile on your device. To install Symantec pcAnywhere Mobile when your device is not connected to your computer 1 On the computer, do one of the following: On Vista, start Windows Mobile Device Center.
Connecting from a mobile device Symantec pcAnywhere Mobile installation 9 In the Ready to Install the Program panel, click Install to begin the installation process. 10 In the Pending Application Install dialog box, click OK. Symantec pcAnywhere Mobile is installed on your device the next time that you synchronize your device with your computer. 11 In the Completed panel of the wizard, click Finish.
Connecting from a mobile device Symantec pcAnywhere Mobile installation You can also uninstall pcAnywhere Mobile from your device by using the Remove Programs feature. Your device does not need to be connected to your computer to uninstall the program. To use ActiveSync or Windows Mobile Device Center to uninstall Symantec pcAnywhere Mobile from your device 1 Connect your device to your computer. Microsoft ActiveSync or the Windows Mobile Device Center should start automatically.
Connecting from a mobile device Symantec pcAnywhere Mobile installation 5 Tap Remove. 6 On the Remove Program screen, tap Yes to confirm the action. Starting Symantec pcAnywhere Mobile Symantec pcAnywhere Mobile is installed in the Programs folder on your device so that you can access the program from the Programs screen. When you start pcAnywhere Mobile, the program is added to your task list on the Start menu. Symantec pcAnywhere Mobile remains in memory until you end the program.
Connecting from a mobile device Ways to connect another computer from a mobile device Ways to connect another computer from a mobile device Symantec pcAnywhere Mobile lets you connect to a host computer in the following ways: Quick Connect You can use Quick Connect for one-time or infrequent connections to a host computer. See “Starting a mobile connection from Quick Connect” on page 284.
Connecting from a mobile device Ways to connect another computer from a mobile device 3 4 On the Properties screen, on the Host tab, do one of the following: ■ To select a host computer from a list of hosts that are running on your subnet, tap Select from available hosts. ■ To connect to a specific host computer without searching, tap Connect to specified host. Enter the computer name or IP address of the computer to which you want to connect.
Connecting from a mobile device Ways to connect another computer from a mobile device 5 On the following tabs, configure the options that you want to use: Auto Login You can include logon credentials to automatically log on to the host computer upon connection. If you do not provide this information, you will be prompted for your logon credentials upon connection. See “Including logon information in your mobile connections” on page 278.
Connecting from a mobile device Ways to connect another computer from a mobile device If the host computer is running Windows Vista/XP/2003 Server/2000, the operating system might also prompt you for computer or network logon credentials. To include logon information in your mobile connections 1 On the main pcAnywhere Mobile screen, do one of the following: ■ To edit an existing connection item, in the connection items list, select the connection item.
Connecting from a mobile device Ways to connect another computer from a mobile device 3 In the IP Address box, enter the IP address of the Symantec pcAnywhere Gateway or Access Server through which you want to connect. 4 In the Password box, enter the pcAnywhere password that is needed to connect, if necessary. 5 If you want to connect to a specific group that is configured on the Access Server, in the Group box, type the name of the group.
Connecting from a mobile device Ways to connect another computer from a mobile device 2 3 On the Security tab, in the Encryption level list, select one of the following: None The session is not encrypted. However, Symantec pcAnywhere Mobile automatically uses symmetric encryption to secure the logon information as it is being transmitted to the host computer regardless of the encryption type that you select.
Connecting from a mobile device Ways to connect another computer from a mobile device 4 In the Key length list, select the appropriate key level. This option is only available for symmetric encryption. Larger key lengths provide stronger levels of security but might impact performance. 5 Check Deny lower encryption level to cancel the connection if the host computer is running pcAnywhere 11.0.x or earlier and the host computer is using a lower level of encryption.
Connecting from a mobile device Ways to connect another computer from a mobile device 2 ■ To edit an existing connection item, in the connection items list, select the connection item. ■ To create a new connection item, on the command bar, tap New. On the Properties screen, on the Ports tab, under Host data port, enter the data port number that the host computer is using. The Reset Default button returns the data port number to 5631, which is the default setting.
Connecting from a mobile device Ways to connect another computer from a mobile device Starting a mobile session from a custom connection item Connection items simplify the process of reconnecting to a host computer. The connection items that are listed on the main product screen store the connection and security settings that you selected when you configured a connection to a host computer. To start a mobile session from a custom connection item 1 Start pcAnywhere Mobile.
Connecting from a mobile device Ways to connect another computer from a mobile device To start a mobile connection from Quick Connect 1 Start pcAnywhere Mobile. 2 On the main product screen, in the connection items list, tap Quick Connect. 3 On the Properties screen, on the Host tab, do one of the following: 4 ■ To select a host computer from a list of hosts that are running on your subnet, tap Select from available hosts.
Connecting from a mobile device Navigating in the Symantec pcAnywhere Mobile session screen 5 On the following tabs, configure the options that you want to use: Auto Login You can include logon credentials to automatically log on to the host computer upon connection. If you do not provide this information, you will be prompted for your logon credentials upon connection. See “Including logon information in your mobile connections” on page 278.
Connecting from a mobile device Navigating in the Symantec pcAnywhere Mobile session screen Figure 13-2 shows the main pcAnywhere Mobile screen during a remote control session.
Connecting from a mobile device Navigating in the Symantec pcAnywhere Mobile session screen 3 Tap, hold, and drag the screen in the direction that you want to move. 4 Tap ezScroll again to cancel ezScroll. To navigate in the Symantec pcAnywhere Mobile session screen by using ezZoom 1 On the command bar, tap ezZoom. 2 Tap and drag the rectangular frame to the portion of the host screen that you want to view. When you release, the selected area is magnified.
Connecting from a mobile device Navigating in the Symantec pcAnywhere Mobile session screen To modify navigation preferences during a mobile session 1 On the command bar, tap Tools > Options. 2 On Options screen, on the Navigation tab, select any of the following: Start in ezZOOM Starts the remote control session with the magnified view option turned on and the top left corner of the screen framed for magnification. This option is only available when you are out of session.
Connecting from a mobile device Performing remote control tasks from a mobile device Performing remote control tasks from a mobile device You can perform the following remote control tasks on the host computer to which you are connected: Transfer Clipboard Lets you copy clipboard contents from the host clipboard to the device or vice versa. Send Ctrl+Alt+Del to Host Lets you send the Ctrl+Alt+Delete command to the host computer. Refresh Display Refreshes the screen display.
Connecting from a mobile device What you can do during a remote management session the connection, pcAnywhere prompts you for the caller logon credentials. Once these credentials are validated, you might be prompted by the operating system for computer or network logon credentials, depending on how the host computer is configured.
Connecting from a mobile device What you can do during a remote management session To view or change program status from a mobile device 1 Connect to a host computer. 2 On the main session screen, on the command bar, tap Actions > Remote Management > Task Manager. If you started the connection in Remote Management mode, the session opens in the Task Manager window.
Connecting from a mobile device What you can do during a remote management session To stop a process from a mobile device 1 Connect to a host computer. 2 On the main session screen, on the command bar, tap Actions > Remote Management > Task Manager. If you started the connection in Remote Management mode, the session opens in the Task Manager window.
Connecting from a mobile device What you can do during a remote management session ■ 3 To open a folder or a document, enter the exact path to the folder or document that you want to open. To close the Task Manager screen, on the title bar, click OK. Locking your computer or logging off a user from a mobile device You can remotely lock a host computer or log off the user who is logged on. The remote management session ends after you send the command.
Connecting from a mobile device What you can do during a remote management session To prompt users before sending a logoff command from a mobile device 1 On the Current host state screen, under Options, tap Prompt user. 2 To include a message in the prompt, under Message to display, enter the text that you want to send. 3 To give users the option to cancel the restart or shut down command, tap Allow user to cancel. 4 Select the number of seconds that the user has to respond to the prompt.
Connecting from a mobile device What you can do during a remote management session To restart or shut down a host computer from a mobile device 1 Connect to a host computer. 2 On the main session screen, on the command bar, tap Actions > Remote Management > Change Computer State. If you started the connection in Remote Management mode, the session opens in the Task Manager window. On the title bar, tap OK to return to the main session screen.
Connecting from a mobile device What you can do during a remote management session unsupported command that is not included in the exclusion list. Symantec pcAnywhere Mobile lets you manage the exclusion list by adding or removing commands. This includes custom key mapping, executable commands, and other user-defined commands. To run DOS commands from a mobile device 1 Connect to a host computer. 2 On the main session screen, on the command bar, tap Actions > Remote Management > Command Prompt.
Connecting from a mobile device Managing connection items on a mobile device To end a mobile session 1 On the command bar, tap Actions > End Session. 2 In the confirmation window, tap Yes to confirm the action. Managing connection items on a mobile device Symantec pcAnywhere Mobile lets you manage your remote connection items in the following ways: ■ Rename a connection item to better identify the host to which you are connecting. See “Renaming a connection item on a mobile device” on page 298.
Connecting from a mobile device About closing Symantec pcAnywhere Mobile To copy a connection item on a mobile device 1 On the main pcAnywhere Mobile screen, in the connection items list, tap and hold on the connection item that you want to copy. 2 Tap Create Copy. 3 Rename the new connection item. 4 Modify the configuration settings as needed. See “Configuring a custom connection item on your mobile device” on page 276.
Connecting from a mobile device About closing Symantec pcAnywhere Mobile conserve the memory space on your device. You must close pcAnywhere Mobile before you can uninstall or reinstall the product. Before you close pcAnywhere Mobile, ensure that you have ended any pcAnywhere Mobile sessions that are running. See “Ending a mobile session” on page 297. For more information about stopping a program that is running in memory, see the documentation for your device.
Chapter 14 Managing Symantec pcAnywhere Gateway This chapter includes the following topics: ■ About Symantec pcAnywhere Gateway ■ Installing Symantec pcAnywhere Gateway ■ About the Gateway Manager About Symantec pcAnywhere Gateway Symantec pcAnywhere Gateway facilitates the process of finding and connecting to host computers that are behind a firewall, router, or other Network Address Translation (NAT) device.
Managing Symantec pcAnywhere Gateway Installing Symantec pcAnywhere Gateway Figure 14-1 How connections work through pcAnywhere Gateway Remote computers Host computers Internet Router (NAT) Gateway See “Editing the port settings for pcAnywhere Gateway ” on page 308. Symantec pcAnywhere and Symantec pcAnywhere Gateway are configured to use ports 5631 (TCP data port) and 5632 (UDP status port).
Managing Symantec pcAnywhere Gateway About the Gateway Manager 5 Accept the terms of the license agreement, and then click Next. 6 In the Destination Folder panel, do one of the following: 7 ■ To install pcAnywhere Gateway in the default program directory, click Next. ■ To change the installation directory, click Change. In the Change Current Destination Folder panel, browse to the folder location in which you want to install Symantec pcAnywhere Gateway, and then click OK.
Managing Symantec pcAnywhere Gateway About the Gateway Manager Figure 14-2 Gateway Manager window Starting pcAnywhere Gateway Symantec pcAnywhere Gateway is installed in the Windows Program Files folder by default. During installation, pcAnywhere Gateway optionally lets you place a program icon on the Windows desktop from which you can open the program. You can also open pcAnywhere Gateway from the Windows Start menu.
Managing Symantec pcAnywhere Gateway About the Gateway Manager ■ On the Windows system tray, double-click the Symantec pcAnywhere Gateway icon. In Windows Vista, the operating system might prompt you to approve this action. You do not receive this prompt if you are logged on to the built-in administrator account. Changing the launch settings for pcAnywhere Gateway The Symantec pcAnywhere Gateway service is configured to automatically launch when you start Windows.
Managing Symantec pcAnywhere Gateway About the Gateway Manager 3 In the User Defined box, type the new name. Blank user names are not allowed. 4 Click OK. You must restart the gateway service before remote users can see the new name. Hiding the gateway computer from search results Symantec pcAnywhere Gateway displays the gateway computer name in network search results so that remote users can easily locate it. You can hide the gateway computer from network search results to increase security.
Managing Symantec pcAnywhere Gateway About the Gateway Manager 4 In the Confirm password box, retype the password. 5 Click OK. To create an administrator password for the Gateway Manager 1 In the Gateway Manager window, on the Edit menu, click Preferences. In Windows Vista, the operating system might prompt you to approve this action. You do not receive this prompt if you are logged on to the built-in administrator account.
Managing Symantec pcAnywhere Gateway About the Gateway Manager To log events to the local Windows Event Viewer 1 In the Gateway Manager window, on the Edit menu, click Preferences. In Windows Vista, the operating system might prompt you to approve this action. You do not receive this prompt if you are logged on to the built-in administrator account. 2 In the Preferences window, on the Security tab, check Enable logging to the Windows Event Viewer.
Managing Symantec pcAnywhere Gateway About the Gateway Manager If you use a NAT device to manage connections, you must open the ports on the device to allow incoming pcAnywhere connections. The port settings of your NAT device must match the port settings of Symantec pcAnywhere Gateway. For more information about opening ports on your NAT device, see the documentation for your device. To edit the port settings for pcAnywhere Gateway 1 In the Gateway Manager window, on the Edit menu, click Preferences.
Managing Symantec pcAnywhere Gateway About the Gateway Manager To configure pcAnywhere Gateway to allow incoming modem connections 1 In the Gateway Manager window, on the Edit menu, click Preferences. In Windows Vista, the operating system might prompt you to approve this action. You do not receive this prompt if you are logged on to the built-in administrator account. 2 In the Preferences window, on the Connectivity tab, in the Device List, select the name of the modem.
Managing Symantec pcAnywhere Gateway About the Gateway Manager To add a subnet for host searches 1 In the Gateway Manager window, on the Edit menu, click Preferences. In Windows Vista, the operating system might prompt you to approve this action. You do not receive this prompt if you are logged on to the built-in administrator account. 2 In the Preferences window, on the Connectivity tab, under Subnets to find hosts, type the IP address of the subnet that you want to add. 3 Click Add. 4 Click OK.
Managing Symantec pcAnywhere Gateway About the Gateway Manager 4 In the Password box, type the password. 5 If you are connecting to a group that is configured on the access server, check Connect to a group. 6 In the Group Name box, type the group name. 7 In the Group password box, type the group password. 8 Click OK. Ending a pcAnywhere Gateway session You can end an active session to prevent unauthorized access, to free resources, or at the request of a remote user.
Index Numerics .bhf files 69 .chf files 93 .csv files 233 .log files 233 .rcd files 235–236 .
Index command queue files (continued) reordering operations 182 running 192 saving 191 selecting end-of-session options 185 selecting file handling options 184 command queue sessions disconnecting automatically 186 locking host computer 187 logging off user 187 pausing 190 rearranging operations 191 removing operations 191 restarting host computer 189 scheduling automatically 194 shutting down host computer 189 starting from pcAnywhere 193 Common ISDN Application Programming Interface.
Index encryption (continued) public-key about 213 certificate store 218 certificates 217, 219 configuring 217, 221 digital certificates 219 symmetric 258 configuring 215 understanding 212 error checking 67 Event Log 155, 307 event logging generating reports 233 logging events in Windows Event Viewer 230 sending to a central server 231 setting up 229 understanding 227 exclusion list 150, 297 ezScroll 249, 263, 265, 287 ezZoom 287 files F G Favorites host 70 remote 93 Federal Information Processing Stand
Index host computer (continued) running as a service 81 searching an LDAP server 117 searching by subnet 117 shutting down 156, 295 specifying host name 86 host connection items configuring host startup options 81 creating using advanced properties 73 using wizard 71 using preconfigured 70 host connections configuring end of session options 83 using a wizard 71 using advanced properties 73 using pcAnywhere CrossPlatform 243 selecting device types 74 using pcAnywhere Mobile 276 using Web Remote 261 hos
Index Linux host deployment 138 security options 141 Linux connections 253 LiveUpdate 45 log files archiving 233 generating 229 log reports 233 logon configuring for remote management 159 limiting number of 203 limiting time to complete 203 overriding preconfigured credentials 159 providing automatically 111 securing 203 logon security 257 low-bandwidth 125 LPT port 67 M Mac OS X host deployment 138 security options 141 Mac OS X connections 253 manuals 29 Microsoft Active Directory Services (ADS) 200, 257
Index passwords protecting connection items 222 using for caller accounts 222 pcAnywhere Access Server 108 pcAnywhere CrossPlatform about 239 connection files 250 connections 243 encryption 244 ending sessions 251 increasing performance 249 installing on Linux 240 installing on Mac OS X 241 installing on Windows 240 serializing connections 245 transferring files 248 viewing sessions 245 pcAnywhere encoding 258 pcAnywhere Gateway about 301 configuring modem connections 309 connections 108 creating pass
Index public-key encryption (continued) configuring on Vista 217 Q Quick Connect 114 Quick Deploy and Connect about 130 configuring Linux host properties 137 Mac OS X host properties 137 Secure Shell options 141 Telnet options 141 Windows thin host properties 134 modifying host properties 142 reconnecting to host 142 using in WinPE 143 R Readme file 31 Registry Editor 154 Remote Access Services (RAS) 25, 75, 99 remote computer customizing port numbers 101 role 23 remote connection items configuring a sta
Index screen scaling 122, 263, 287 Secure Shell (SSH) 141 SecurID authentication 201 security assessing on host 223 protecting caller accounts 222 protecting connection items 222 understanding performance trade-offs 213 serial connections 80 serial ID 260 serial ports 67, 106 services changing logon properties 152 changing startup mode 152 starting or stopping 151 viewing 151, 153 Session Manager about 59 background colors 125 customizing navigation bar options 61 navigation bar resizing 62 showing 62
Index TCP/IP connections (continued) remote 99 telephone modem. See TAPI 78 Telephony API.
