Symantec pcAnywhere User's Guide 10529206
Symantec pcAnywhere™ User's Guide The software described in this book is furnished under a license agreement and may be used only in accordance with the terms of the agreement. Documentation version 12.0 PN: 10529206 Legal Notice Copyright © 2006 Symantec Corporation. All rights reserved. Federal acquisitions: Commercial Software - Government Users Subject to Standard License Terms and Conditions.
http://www.symantec.com Printed in the United States of America.
Technical Support Symantec Technical Support maintains support centers globally. Technical Support’s primary role is to respond to specific queries about product feature and function, installation, and configuration. The Technical Support group also authors content for our online Knowledge Base. The Technical Support group works collaboratively with the other functional areas within Symantec to answer your questions in a timely fashion.
When you contact Technical Support, please have the following information available: ■ Product release level ■ Hardware information ■ Available memory, disk space, and NIC information ■ Operating system ■ Version and patch level ■ Network topology ■ Router, gateway, and IP address information ■ Problem description: ■ Error messages and log files ■ Troubleshooting that was performed before contacting Symantec ■ Recent software configuration changes and network changes Licensing and regis
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Contents Technical Support Chapter 1 Introducing Symantec pcAnywhere About Symantec pcAnywhere ......................................................... What's new in Symantec pcAnywhere .............................................. Components of Symantec pcAnywhere ............................................. How Symantec pcAnywhere works .................................................. Understanding the difference between a host and a remote ............ About connecting over the Internet ..........
Contents Working in Advanced View ............................................................. Organizing column headings in the Symantec pcAnywhere window .......................................................................... Customizing the Symantec pcAnywhere navigation bar ................. Closing the main product window upon connection ...................... About the Connection Wizard .................................................. What you need to know before you connect ...............
Contents Accepting a host invitation ....................................................... What you can do during a host session ............................................. Working with the host online menu ........................................... Letting multiple remote users hold a conference .......................... Chatting online with the remote user ......................................... Ending a host session ..............................................................
Contents Connecting to a computer using Quick Deploy and Connect .......... Configuring initial host properties for Quick Deploy and Connect ........................................................................ About reconnecting to a host using the Quick Deploy and Connect feature .......................................................................... Editing the Quick Deploy and Connect host properties ................. How pcAnywhere works in a Windows recovery environment ....................
Contents Transferring files between computers ....................................... Canceling a file transfer operation ........................................... Pausing a file transfer operation .............................................. Viewing the Command Queue during a file transfer operation ...................................................................... Changing file transfer settings during a session ......................... About synchronization and cloning .........................
Contents Restricting access to computer drives ....................................... About session security ................................................................. Restricting control of the keyboard and mouse ........................... Setting inactivity time limits for sessions .................................. Using encryption to protect data ................................................... About the Symantec Cryptographic Module ...............................
Contents Chapter 11 Connecting across multiple platforms About Symantec pcAnywhere CrossPlatform ................................... Installing Symantec pcAnywhere CrossPlatform ............................... Installing pcAnywhere CrossPlatform on Windows ..................... Installing pcAnywhere CrossPlatform on Linux .......................... Installing pcAnywhere CrossPlatform on Mac OS X ..................... Starting pcAnywhere CrossPlatform ........................................
Contents Using ezScroll to navigate during a Web Remote session .............. 259 Ending a Web Remote session ................................................. 260 Chapter 13 Connecting from a mobile device About Symantec pcAnywhere Mobile ............................................. What you can do in Symantec pcAnywhere Mobile ...................... Getting help on your device .................................................... Symantec pcAnywhere Mobile installation ............................
Contents Renaming a connection item on a mobile device ......................... Copying a connection item on a mobile device ............................ Organizing connection items on a mobile device ......................... Removing a connection item from a mobile device ...................... About closing Symantec pcAnywhere Mobile .................................. Chapter 14 Managing Symantec pcAnywhere Gateway About Symantec pcAnywhere Gateway ...........................................
Contents
Chapter 1 Introducing Symantec pcAnywhere This chapter includes the following topics: ■ About Symantec pcAnywhere ■ What's new in Symantec pcAnywhere ■ Components of Symantec pcAnywhere ■ How Symantec pcAnywhere works ■ What you can do with Symantec pcAnywhere ■ Where to find more information About Symantec pcAnywhere Symantec pcAnywhere provides secure, remote access to computers and servers.
Introducing Symantec pcAnywhere What's new in Symantec pcAnywhere Manage computers remotely Symantec pcAnywhere lets helpdesk providers and administrators troubleshoot and quickly resolve computer problems. You can remotely perform diagnostics, check and modify settings, and deploy and install software.
Introducing Symantec pcAnywhere Components of Symantec pcAnywhere Ease-of-use enhancements Adds a Basic View mode that is designed for new users. Basic View provides quick access to the most commonly performed pcAnywhere tasks. It simplifies the process of configuring and starting connections. Components of Symantec pcAnywhere Table 1-1 lists the main components of Symantec pcAnywhere. These components are included on the product CD as separate installations.
Introducing Symantec pcAnywhere How Symantec pcAnywhere works Table 1-1 Main components of pcAnywhere (continued) Name Description Symantec Packager Lets you create custom installations of pcAnywhere that you can deploy to target systems. For more information, see the Symantec pcAnywhere Administrator's Guide. How Symantec pcAnywhere works Symantec pcAnywhere uses remote control technology to let you connect to another computer or server and work as though you are sitting in front of it.
Introducing Symantec pcAnywhere How Symantec pcAnywhere works the host computer, anything that happens on the host computer screen is also displayed on the remote computer screen. See “Ways to set up a remote computer” on page 92. About connecting over the Internet Symantec pcAnywhere lets you connect to a host computer over the Internet, provided that both the host and the remote computers have Internet access.
Introducing Symantec pcAnywhere How Symantec pcAnywhere works The default Network, Cable, DSL connection item in pcAnywhere is configured for TCP/IP. See “Configuring a host network connection” on page 75. See “Configuring a remote network connection” on page 96. About Internet broadband connections Connecting over the Internet to a home-based network that uses a broadband solution such as a cable modem or DSL can present some challenges.
Introducing Symantec pcAnywhere How Symantec pcAnywhere works ■ 5631 (data) ■ 5632 (status) If you are connecting to a host computer that uses custom port numbers, you must configure the custom port numbers in the remote connection item. This port mapping configuration is done in the administrator properties for the router, which is typically accessible through a Web browser. The location of the port mapping settings varies by router. For more information, consult the documentation for your router.
Introducing Symantec pcAnywhere How Symantec pcAnywhere works Symantec pcAnywhere Gateway lets you set up a single connection point to facilitate the process of finding and connecting to host computers that are behind a Network Address Translation (NAT) device. See “About Symantec pcAnywhere Gateway” on page 295. Issues that affect performance Even with the advances in remote control technology, controlling another computer over a communication device poses many performance challenges.
Introducing Symantec pcAnywhere How Symantec pcAnywhere works Table 1-2 Ways to improve performance (continued) Objective Solution Minimize graphics overhead In the Windows operating system, everything that you see on your computer screen, from a status bar to a menu, is a graphical user interface. This information is transmitted to the remote computer over the connection device.
Introducing Symantec pcAnywhere What you can do with Symantec pcAnywhere What you can do with Symantec pcAnywhere Symantec pcAnywhere lets you connect to another computer to troubleshoot and resolve computer problems, support and maintain servers, transfer files, and work from a remote location.
Introducing Symantec pcAnywhere Where to find more information Transfer files The file transfer and command queue features let you do the following: ■ Quickly access the files that you need to stay productive Perform automatic end-of-day file transfers for audit and archive purposes ■ Automatically distribute files and updates to multiple computers ■ Exchange multimedia and other files that are too large to send by email ■ See “About pcAnywhere File Transfer” on page 155.
Introducing Symantec pcAnywhere Where to find more information
Chapter 2 Installing Symantec pcAnywhere This chapter includes the following topics: ■ Preparing for installation ■ Symantec pcAnywhere installation ■ Post-installation tasks Preparing for installation Installation procedures might vary, depending on your work environment and which installation option you choose. You can choose a full product installation or a custom installation package that includes only the functionality that you need.
Installing Symantec pcAnywhere Preparing for installation Table 2-1 Symantec pcAnywhere system requirements Operating systems Requirements Windows 98/98SE ■ Windows Me Windows NT 4 Workstation/Server Operating system requirements as defined by Microsoft ■ Internet Explorer 6.
Installing Symantec pcAnywhere Preparing for installation Table 2-3 Thin host system requirements for Linux Operating Systems Requirements Red Hat Enterprise Linux ES 3.0 or later ■ Red Hat Enterprise Linux WS 3.0 or later SUSE Linux Enterprise Server 8.0 or later Intel Pentium (or compatible) processor at 133 MHz or higher ■ 64 MB of RAM ■ 20 MB of hard disk space SUSE Linux 10.0 ■ CD-ROM or DVD-ROM drive SUSE Professional 9.3 or later ■ VGA or higher resolution monitor ■ Firefox 1.
Installing Symantec pcAnywhere Preparing for installation Symantec pcAnywhere Web Remote system requirements Table 2-6 lists the minimum resources that are required to install Symantec pcAnywhere Web Remote. Table 2-6 Symantec pcAnywhere Web Remote system requirements Operating Systems Requirements Windows 98/98SE ■ Windows Me Windows NT 4 Workstation/Server Operating system requirements as defined by Microsoft ■ Internet Explorer 6.0 or later ■ Java Runtime Environment 1.4.
Installing Symantec pcAnywhere Preparing for installation Table 2-7 Symantec pcAnywhere CrossPlatform system requirements Operating Systems Requirements Windows 98/98SE ■ Windows Me Windows NT 4 Workstation/Server Operating system requirements as defined by Microsoft ■ Internet Explorer 6.0 or later ■ Java Runtime Environment 1.4.2 or later Windows 2000 Professional/Server/ Advanced Server Windows XP Home/Professional Windows 2003 Server Standard/Enterprise Red Hat Enterprise Linux ES 3.
Installing Symantec pcAnywhere Preparing for installation Installation options Table 2-8 lists the installation options that are available on the Symantec pcAnywhere installation CD. Table 2-8 Symantec pcAnywhere installation options Installation Option Description Full version of Symantec pcAnywhere Includes the host and remote components that you need for remote control, file transfer, and remote management tasks. Runs on Windows operating systems only.
Installing Symantec pcAnywhere Preparing for installation Table 2-9 Product components Component Description Symantec pcAnywhere Gateway Lets you find and connect to a host computer that is behind a firewall, router, or other type of Network Address Translation (NAT) device. You can connect to up to five computers. Includes a service component that is needed to support gateway connections.
Installing Symantec pcAnywhere Preparing for installation Table 2-10 Administrator tools Component Description Symantec Packager Lets you create custom installations of pcAnywhere that you can deploy to target systems. Runs on Windows 2000/NT and Windows XP/2003 Server (32-bit only) For more information, see the Symantec pcAnywhere Administrator's Guide on the installation CD.
Installing Symantec pcAnywhere Preparing for installation Table 2-10 Administrator tools (continued) Component Description Policy Management snap-ins Provides the pcAnywhere administrative template (.adm) files needed to support centralized, policy-based administration in a Windows environment. For more information, see the Symantec pcAnywhere Administrator's Guide.
Installing Symantec pcAnywhere Symantec pcAnywhere installation Table 2-11 Custom installation packages (continued) Package Description Remote Only Installation Installs the remote features that are needed to connect to a host computer for remote control, remote management, and file transfer. Excludes host features. Select this option if you only want to initiate connections or if you want to install pcAnywhere on two computers, where one computer is a host and the other is a remote.
Installing Symantec pcAnywhere Symantec pcAnywhere installation Installing the full product version The full product version includes host, remote control, remote management, and file transfer features. In the Corporate and Retail versions, this includes the Host Administrator tool. To install the full product version 1 Insert the Symantec pcAnywhere CD into the CD-ROM drive.
Installing Symantec pcAnywhere Symantec pcAnywhere installation 10 Click Install. Follow the on-screen instructions for the type of installation that you have selected. 11 Click Finish when the installation is complete. If your computer requires updates to system files, you will be prompted to restart your computer. This step is necessary to ensure proper functionality.
Installing Symantec pcAnywhere Post-installation tasks 4 Click OK. 5 Install pcAnywhere.
Installing Symantec pcAnywhere Post-installation tasks Modifying installation settings You can add, modify, or remove certain feature components after installation. To modify installation settings 1 On the Windows taskbar, click Start > Settings > Control Panel. 2 In the Control Panel window, click Add or Remove Programs. 3 In the Add or Remove Programs window, double-click Symantec pcAnywhere. 4 Click Change. 5 In the Modify or Remove Symantec pcAnywhere window, click Next.
Installing Symantec pcAnywhere Post-installation tasks 11 Click Install. Follow the on-screen instructions for the type of installation that you have selected. 12 Click Finish when the installation is complete. Updating Symantec pcAnywhere You can receive software updates associated with your version of pcAnywhere by connecting to the Symantec LiveUpdate server. You can select the updates that you want to install.
Installing Symantec pcAnywhere Post-installation tasks
Chapter 3 Navigating in Symantec pcAnywhere This chapter includes the following topics: ■ Selecting a view mode in Symantec pcAnywhere ■ Starting a connection in Basic View ■ Viewing or editing connection settings ■ Working in Advanced View ■ About the Session Manager ■ Managing pcAnywhere preferences Selecting a view mode in Symantec pcAnywhere Symantec pcAnywhere lets you work in one of the following modes: Basic View Basic View provides quick access to the most commonly performed pcAnywher
Navigating in Symantec pcAnywhere Starting a connection in Basic View When you start Symantec pcAnywhere for the first time after installation, it opens in Basic View mode. The next time that you start pcAnywhere, it opens in the view that you were using when you closed the program. Figure 3-1 shows the Symantec pcAnywhere window with Basic View selected.
Navigating in Symantec pcAnywhere Starting a connection in Basic View Host Lets you set up your computer so that others can connect to it The first time that you start a remote control, file transfer, or host connection in Basic View mode, Symantec pcAnywhere starts the Connection Wizard. The Connection Wizard simplifies the process of configuring and starting a pcAnywhere connection. After you complete the steps in the Connection Wizard, you can start the connection.
Navigating in Symantec pcAnywhere Starting a connection in Basic View To start a connection in Basic View 1 In the Symantec pcAnywhere window, on left navigation bar, click Go to Basic View. Under pcAnywhere Manager, click Basic View Start.
Navigating in Symantec pcAnywhere Starting a connection in Basic View 2 In the right pane, select one of the following: Remote Control Starts the connection in remote control mode using the settings that you selected in the Connection Wizard. For example, if you specified an IP address for the host computer, pcAnywhere tries to connect to that IP address. After the connection is made and you log on, the host desktop is displayed on your computer screen in a Session Manager window.
Navigating in Symantec pcAnywhere Viewing or editing connection settings Viewing or editing connection settings Symantec pcAnywhere saves your connection settings in a connection item file. You can view or edit connection item files in the following ways: Basic View Starts the Connection Wizard to guide you through the process of configuring the connection.
Navigating in Symantec pcAnywhere Working in Advanced View To view or edit connection settings in Advanced View mode 1 In the Symantec pcAnywhere window, on the left navigation bar, click Go to Advanced View. 2 Do one of the following: 3 ■ To view or edit the properties for a remote control, file transfer, or remote management connection, click Remotes. ■ To view or edit the properties for a host connection, click Hosts.
Navigating in Symantec pcAnywhere Working in Advanced View Figure 3-2 Symantec pcAnywhere window in Advanced View Menu bar Navigation bar Right pane content The navigation bar on the left of the window lets you access pcAnywhere session options, configuration files, and tools. Use the arrow buttons to expand and collapse the navigation bar. When you select an option under pcAnywhere Manager, the Actions box in the middle displays the options that are available for that selection.
Navigating in Symantec pcAnywhere Working in Advanced View To show or hide column headings 1 In the Symantec pcAnywhere window, in the right pane, right-click any column heading. 2 Select the items that you want to show or hide. A check mark appears next to each column heading that will be displayed. Customizing the Symantec pcAnywhere navigation bar You can customize the navigation bar in the Symantec pcAnywhere window to display only the options that you commonly use.
Navigating in Symantec pcAnywhere Working in Advanced View Closing the main product window upon connection When you establish a connection, Symantec pcAnywhere keeps the main product window open so that you can perform other tasks (for example, to connect to another computer). You can configure pcAnywhere to automatically close the main product window when you establish a remote connection. However, you need the main product window to connect to another host computer.
Navigating in Symantec pcAnywhere Working in Advanced View The options that you select in the Connection Wizard are saved in a connection item file, which you can modify. Symantec pcAnywhere adds the connection item to the Hosts or Remotes window, depending on the type of connection. Symantec pcAnywhere offers advanced configuration options, such as security settings, that are not available in the wizard. See “Configuring a remote connection using advanced properties” on page 94.
Navigating in Symantec pcAnywhere Working in Advanced View Table 3-1 Ways to connect to another computer Option Description Quick Connect Opens the Quick Connect window from which you can type the IP address, computer name, or modem phone number of the computer to which you want to connect. If you are connecting to another computer over a LAN, pcAnywhere automatically searches your subnet for available hosts and lists them by computer name.
Navigating in Symantec pcAnywhere Working in Advanced View Table 3-1 Ways to connect to another computer (continued) Option Description Host invitation You can set up a host invitation that contains the information that the host user needs to connect to your computer. After the host user accepts the invitation and the connection is established, you can take control of the host computer.
Navigating in Symantec pcAnywhere About the Session Manager File transfer Lets you transfer files between a host and remote computer using a two-pane window that functions like Windows Explorer. You can navigate to the files and folders that you need, transfer files and folders to and from another computer, and synchronize content. Files transfer in the background so that you can continue to work or queue other files.
Navigating in Symantec pcAnywhere About the Session Manager Figure 3-3 Session Manager window pcAnywhere Manager Home tab and active sessions Session Manager modes Remote Control tasks Details about the connection Symantec pcAnywhere lets you run multiple remote sessions at a time. By default, the Session Manager window displays your active sessions in a single window in a tabbed view.
Navigating in Symantec pcAnywhere About the Session Manager Note: You might need to close and reopen Symantec pcAnywhere before your changes take affect. You can also change the background color settings for your remote control sessions. You can change these settings while your work offline or during a session. See “Changing display settings during a remote control session” on page 119.
Navigating in Symantec pcAnywhere Managing pcAnywhere preferences ■ 2 3 To show or hide multiple options from the task list, right-click the heading for the mode that you are running (for example, Remote Control), and then click Customize. In the Configure Navigation Bar window, do one of the following: ■ Check the options that you want to show. ■ Uncheck the options that you want to hide. Click OK.
Navigating in Symantec pcAnywhere Managing pcAnywhere preferences Some of the preferences are intended for administrators and other advanced users. Depending on your computing environment, your administrator might restrict you from modifying some settings. Symantec pcAnywhere groups the default program settings by tabs. Table 3-2 includes information about the preferences that you can customize.
Navigating in Symantec pcAnywhere Managing pcAnywhere preferences administrators and advanced users. In most cases, you do not need to change the network settings. See “Configuring a host network connection” on page 75. See “Configuring a remote network connection” on page 96. Customizing modem connections If a modem is installed and properly configured on your computer, pcAnywhere automatically detects it and adds it to the list of available devices in the connection item properties.
Navigating in Symantec pcAnywhere Managing pcAnywhere preferences ■ To customize modem settings for remote sessions, click Remotes. 2 In the right pane, right-click the connection item that you want to configure, and then click Properties. 3 In the properties window, on the Connection Info tab, select the modem device that you want to use. 4 Click Details. 5 After you modify the settings that you want to change, click OK.
Navigating in Symantec pcAnywhere Managing pcAnywhere preferences 4 Click Details. 5 Check Attempt channel bonding. 6 To restrict incoming calls to specific extensions, in the text box, type the extensions from which you want to receive calls. Use a semicolon to separate entries. 7 Click OK. Customizing direct connections If the computer to which you want to connect is nearby, you can connect the two computers directly by using an appropriate cable for your port.
Navigating in Symantec pcAnywhere Managing pcAnywhere preferences Table 3-4 Custom port settings (continued) Setting Explanation Default setting Parity Checks for errors on the communications line. None To increase performance, click None. Most operating systems and modems have their own methods of validating data integrity. Flow control Controls the flow of information between RTS/CTS computers. For direct and modem connections, use RTS/CTS.
Chapter 4 Allowing others to control your computer This chapter includes the following topics: ■ Managing host connections ■ Ways to set up a host computer ■ Ways to start a host session ■ What you can do during a host session Managing host connections As a host, you let authorized remote users connect to your computer and take control of it. The remote user sees your computer screen and can open files or programs that you have given the user permission to access.
Allowing others to control your computer Ways to set up a host computer To add a host connection item to Favorites 1 In Advanced View, on the left navigation bar, under pcAnywhere Manager, click Hosts. 2 In the right pane, right-click a connection item in the list. 3 Click Add to Favorites. Locating a recent host connection item Symantec pcAnywhere automatically maintains a history of your most recently used host connection items.
Allowing others to control your computer Ways to set up a host computer Symantec pcAnywhere stores these connection settings in a host connection file. It places the host connection item in the Hosts window. You can use the host connection item to begin a host session or to modify the connection settings. Symantec pcAnywhere offers some advanced configuration options that are not available in the wizard. See “Configuring a host using advanced properties” on page 72.
Allowing others to control your computer Ways to set up a host computer 8 In the Authentication Type panel, select one of the following: I want to use an existing Windows account Validates a user or group by checking a list that is maintained on a workstation or shared directory. The Connection Wizard detects the accounts that are available on your local computer. See “Configuring a caller to use Windows-based authentication” on page 192.
Allowing others to control your computer Ways to set up a host computer Table 4-1 includes information about the settings that are available. Table 4-1 Overview of host settings Tab Description Connection Info Lets you select the connection device for the session. See “Knowing which connection device to use for host sessions ” on page 74. Settings Lets you select the host startup and end of session options. See “Setting the host startup options” on page 80.
Allowing others to control your computer Ways to set up a host computer ■ 3 To modify an existing connection item, right-click the item, and then click Properties. In the Host Properties window, configure the host configuration settings. Click the left and right arrows in the Host Properties window to scroll through the tabs. 4 Click OK to save your changes.
Allowing others to control your computer Ways to set up a host computer Table 4-2 Host connection devices (continued) Hardware device Connection device DSL or ADSL TCP/IP. See “About DSL or ADSL connections” on page 23. Null parallel cable connected to the host and remote computers (for example, a laptop and desktop computer) An available LPT port. Symantec pcAnywhere supports parallel connections on Windows Me/98 only. See “ Configuring a direct connection on a host” on page 79.
Allowing others to control your computer Ways to set up a host computer 3 4 In the Host Properties window, on the Connection Info tab, select one of the following: ■ TCP/IP ■ NetBIOS ■ SPX On the Callers tab, configure a user name and password for users who can connect to the host. See “About authentication in pcAnywhere” on page 190. 5 Click OK. Selecting a network card By default, pcAnywhere accepts TCP/IP connections on any network card that is installed on the host computer.
Allowing others to control your computer Ways to set up a host computer Changing the default port numbers on the host Symantec pcAnywhere uses ports 5631 and 5632 for connections. These ports are registered and, in most cases, you do not need to change them. If your network environment does not support these port numbers, pcAnywhere lets you change them. The data port is used for data transmissions. Symantec pcAnywhere uses the status port to wait for connections and to exchange status information.
Allowing others to control your computer Ways to set up a host computer To configure a host modem connection 1 In Advanced View, on the left navigation bar, under pcAnywhere Manager, click Hosts. 2 In the right pane, under Hosts, do one of the following: ■ To edit an existing connection item, right-click the item, and then click Properties. ■ To create a new connection item, on the File menu, click New Item > Advanced.
Allowing others to control your computer Ways to set up a host computer To configure an ISDN connection on a host 1 In Advanced View, on the left navigation bar, under pcAnywhere Manager, click Hosts. 2 In the right pane, under Hosts, do one of the following: 3 4 ■ To edit an existing connection item, right-click the item, and then click Properties. ■ To create a new connection item, on the File menu, click New Item > Advanced.
Allowing others to control your computer Ways to set up a host computer 3 4 ■ To configure an existing connection item, right-click the item, and then click Properties. ■ To create a new connection item, on the File menu, click New Item > Advanced. In the Host Properties window, on the Connection Info tab, select an available port as follows: ■ In Windows Me/98, select either an LPT parallel port or a COM serial port. ■ In Windows XP/2003 Server/2000/NT, select a COM port.
Allowing others to control your computer Ways to set up a host computer 3 In the Host Properties window, on the Settings tab, under Host startup, select any of the following: Launch with Windows Automatically starts the host session when the host computer is started. Lock computer Available only on Windows XP/2003 Server/2000/NT, prevents unauthorized users from accessing the host computer.
Allowing others to control your computer Ways to set up a host computer 3 4 5 In the Host Properties window, on the Settings tab, under After a normal end of session, select one of the following: Wait for anyone Keeps the host session running so that others can connect to it Cancel Host Ends the host session to prevent other connections To secure the host computer further, check and secure by, and then select one of the following: ■ Logoff user ■ Restart Host computer ■ Lock computer This o
Allowing others to control your computer Ways to set up a host computer To set end of session options for sessions that end abnormally 1 In Advanced View, on the left navigation bar, under pcAnywhere Manager, click Hosts. 2 In the right pane, under Hosts, do one of the following: ■ To configure an existing connection item, right-click the item, and then click Properties. ■ To create a new connection item, on the File menu, click New Item > Advanced.
Allowing others to control your computer Ways to start a host session To configure a host computer to use directory services 1 In Advanced View, on the left navigation bar, under pcAnywhere Manager, click Hosts. 2 In the right pane, under Hosts, do one of the following: ■ To configure an existing connection item, right-click the item, and then click Properties. ■ To create a new connection item, on the File menu, click New Item > Advanced.
Allowing others to control your computer Ways to start a host session ■ Wait for connections from authorized remote users. See “Waiting for a connection from a remote computer” on page 85. ■ Initiate a connection with a remote computer, and then let the remote user take control. See “Calling a remote computer” on page 85. ■ Accepting a host invitation See “Accepting a host invitation” on page 86.
Allowing others to control your computer What you can do during a host session To call a remote computer 1 In Advanced View, on the left navigation bar, under pcAnywhere Manager, click Hosts. 2 In the right pane, under Hosts, right-click the connection item that you want to use, and then click Call Remote. The host connection item must be configured to use the same type of connection device that the remote computer uses.
Allowing others to control your computer What you can do during a host session ■ End the session. See “Ending a host session” on page 89. Working with the host online menu When you start a session, a host icon appears on the system tray on your Windows desktop. Unless security measures are in place to lock the keyboard and mouse on the host computer, you can use the host online menu to display status information and end a session. You can also see information about who is connected to the host computer.
Allowing others to control your computer What you can do during a host session Configuring a conference host To let multiple remote users connect to your host computer, you must specify the information needed to make the connection. You can start with an existing host connection item or create a new one. Conferencing uses a type of communication called multicast. This requires a valid Class D IP address.
Allowing others to control your computer What you can do during a host session Note: All participants in the host conference must select the low bandwidth optimization setting. This setting is available in the remote connection item's Properties window on the Connection Info tab. To start a conference 1 In Advanced View, on the left navigation bar, under pcAnywhere Manager, click Hosts. 2 In the right pane, double-click the host connection item that is configured for conferencing.
Allowing others to control your computer What you can do during a host session
Chapter 5 Controlling another computer remotely This chapter includes the following topics: ■ Managing remote connections ■ Ways to set up a remote computer ■ Ways to start a remote control session ■ What you can do during a remote control session ■ Connecting to a computer that does not have a host running Managing remote connections For computers to which you connect frequently, Symantec pcAnywhere lets you select the connection and security settings that you want to use and store this informa
Controlling another computer remotely Ways to set up a remote computer To add a remote connection item to Favorites 1 In Advanced View, on the left navigation bar, under pcAnywhere Manager, click Remotes. 2 In the right pane, right-click on a connection item. 3 Click Add to Favorites. Locating a recent remote connection item Symantec pcAnywhere automatically maintains a history of your most recently used remote connection items.
Controlling another computer remotely Ways to set up a remote computer See “Knowing which connection device to use for remote sessions” on page 95. Using the Connection Wizard to configure a remote connection The Connection Wizard guides you through the process of configuring your computer (the remote computer) to connect to another computer (the host computer). After the Connection Wizard finishes, you can start a remote control session.
Controlling another computer remotely Ways to set up a remote computer ■ Type the phone number of the computer to which you want to connect. This option is available for phone modem connections only. You must provide the IP address or phone number of the host computer. If the host computer is on a private network, use the IP address of the router. The host's administrator must configure the router to allow the connection. 7 Click Next.
Controlling another computer remotely Ways to set up a remote computer Table 5-1 Overview of remote settings (continued) Tab Description Encryption Lets you set the level of data encryption to use during a remote control session with a host. See “Using encryption to protect data” on page 204. Comments Lets you add comments about the remote connection item. Protect Item Lets you protect the connection item with a password. See “Protecting configuration settings” on page 214.
Controlling another computer remotely Ways to set up a remote computer Table 5-2 Remote connection devices Hardware device Connection device Modem that supports the Microsoft Telephony API (TAPI) Modem name. ISDN (North America) ISDN device name. See “Configuring a remote modem connection” on page 99. See “Configuring an ISDN connection on a remote” on page 102. ISDN (Europe) ISDN via CAPI 2.0 See “Configuring an ISDN connection on a remote” on page 102.
Controlling another computer remotely Ways to set up a remote computer should use TCP/IP. NetBIOS is another commonly used network protocol that is used mostly for file and print sharing services. SPX is a Novell NetWare protocol. Symantec pcAnywhere requires a user name and password for all host sessions. To connect, the remote user must know the user name and password as well as the IP address of the host computer.
Controlling another computer remotely Ways to set up a remote computer 5 If you want to connect through pcAnywhere Gateway or Access Server, check Connect through Gateway or Access Server. See “Connecting through a pcAnywhere Gateway or an Access Server” on page 105. 6 On the Settings tab, type the IP address or computer name of the computer to which you want to connect. You can leave this information blank.
Controlling another computer remotely Ways to set up a remote computer 6 In the Advanced Remote TCP/IP Options window, click OK. 7 In the pcAnywhere Options window, click OK. Changing the default port numbers on the remote Symantec pcAnywhere uses ports 5631 and 5632 for connections. These ports are registered and, in most cases, you do not need to change them.
Controlling another computer remotely Ways to set up a remote computer host computer over a modem, you must know the phone number of the host computer and the logon information. Depending on your location and phone service, you might need to specify additional dialing information. This information might include calling card numbers, a special prefix for connecting to an outside line, or the code to disable call waiting.
Controlling another computer remotely Ways to set up a remote computer 5 If you want to connect through pcAnywhere Gateway or Access Server, check Connect through Gateway or Access Server. See “Connecting through a pcAnywhere Gateway or an Access Server” on page 105. 6 On the Settings tab, under Phone number of host PC to control, click Use dialing properties and phone number. To view or change the dialing properties that are configured for your modem, click Dialing Properties.
Controlling another computer remotely Ways to set up a remote computer To set dialing properties manually 1 In Advanced View, on the left navigation bar, under pcAnywhere Manager, click Remotes. 2 In the right pane, under Remotes, do one of the following: ■ To edit an existing connection item, right-click the item, and then click Properties. ■ To create a new connection item, on the File menu, click New Item > Advanced.
Controlling another computer remotely Ways to set up a remote computer To configure an ISDN connection on a remote 1 In Advanced View, on the left navigation bar, under pcAnywhere Manager, click Remotes. 2 In the right pane, under Hosts, do one of the following: 3 4 ■ To edit an existing connection item, right-click the item, and then click Properties. ■ To create a new connection item, on the File menu, click New Item > Advanced.
Controlling another computer remotely Ways to set up a remote computer To configure a direct connection on a remote 1 In Advanced View, on the left navigation bar, under pcAnywhere Manager, click Remotes. 2 In the right pane, under Remotes, do one of the following: 3 4 ■ To configure an existing connection item, right-click the item, and then click Properties. ■ To create a new connection item, on the File menu, click New Item > Advanced.
Controlling another computer remotely Ways to set up a remote computer ■ To create a new connection item, on the File menu, click New Item > Advanced. 3 In the Remote Properties window, on the Settings tab, click Use directory services, and then select the directory server that you want to use. 4 To narrow the search results, click Filter. This lets you set the criteria by which you want to search. You can search by user name, email address, organization name, or department name.
Controlling another computer remotely Ways to set up a remote computer 6 Under Connection, do one of the following: Name or IP Address For TCP/IP connections, in the Name or IP Address box, type the computer name or IP address of the pcAnywhere Gateway or Access Server through which you want to connect. Phone Number For modem connections, in the Phone Number box, type the modem phone number of the pcAnywhere Gateway or Access Server through which you want to connect.
Controlling another computer remotely Ways to set up a remote computer To modify connection speeds 1 In Advanced View, on the left navigation bar, under pcAnywhere Manager, click Remotes. 2 In the right pane, under Remotes, do one of the following: 3 ■ To configure an existing connection item, right-click the item, and then click Properties. ■ To create a new connection item, on the File menu, click New Item > Advanced.
Controlling another computer remotely Ways to set up a remote computer 3 In the ColorScale item list, select the color level for the remote computer screen. The default setting is 256 colors. 4 Click OK. Automatically logging on to the host computer To avoid being prompted for a logon name and password each time that you connect to a host, you can include this information in the connection item file.
Controlling another computer remotely Ways to start a remote control session Automatically reconnecting if the host is busy Symantec pcAnywhere lets you configure a remote connection item to reattempt the connection automatically at specific time intervals if a connection fails. A connection might fail because the host is busy, because of a network problem, or for a variety of other reasons that might be resolved by reconnecting.
Controlling another computer remotely Ways to start a remote control session See “ Connecting to a computer that does not have a host running” on page 124. Starting a remote connection item Remote connection items contain the connection and security information that is needed to connect to a host computer. Symantec pcAnywhere automatically maintains a history of host computers to which you have connected most recently.
Controlling another computer remotely Ways to start a remote control session Connecting to another computer using Quick Connect Quick Connect lets you connect to another computer with minimum setup. You can use this option for one-time or infrequent connections to a host computer (for example, to connect to a host computer that has a dynamic IP address or to support a helpdesk customer).
Controlling another computer remotely Ways to start a remote control session See “Configuring a remote computer to use directory services” on page 104. To connect to a host computer on your network 1 In the Symantec pcAnywhere window, on the left navigation bar, click Quick Connect. 2 In the right pane, under Quick Connect, select the name of the host computer to which you want to connect.
Controlling another computer remotely Ways to start a remote control session 8 On the left navigation bar, under Actions, click Start Connection. Symantec pcAnywhere prompts you for caller logon credentials to connect to the pcAnywhere host. If the host computer is running Windows XP/2003 Server/2000/NT, the operating system might prompt you for computer logon credentials.
Controlling another computer remotely Ways to start a remote control session To add LDAP addresses to a host search 1 In the Symantec pcAnywhere window, on the left navigation bar, click Quick Connect. 2 In the right pane, under Subnet search criteria, click Configure Directory Services. 3 In the pcAnywhere Options window, on the Directory Services tab, click Add. Specify the server name, search base, and credentials that are needed to authenticate to the directory server.
Controlling another computer remotely Ways to start a remote control session To manually enter connection information 1 In the Symantec pcAnywhere window, on the left navigation bar, click Quick Connect. 2 In the right pane, under Manual entry, type the computer name, IP address, or modem phone number of the host computer to which you want to connect.
Controlling another computer remotely Ways to start a remote control session 6 In the Quick Connect window, click Connect. Symantec pcAnywhere prompts you for caller logon credentials to connect to the pcAnywhere host. If the host computer is running Windows XP/2003 Server/2000/NT, the operating system might prompt you for computer logon credentials. Creating a host invitation One way to connect to a host computer that is behind a firewall is to have the host user start the connection.
Controlling another computer remotely What you can do during a remote control session 8 Click Save. If you selected to have your computer wait for the host to call, the pcAnywhere host icon appears on the Windows status bar. 9 Send the invitation file (.pcainv) to the host user. When the host user accepts the invitation, and the connection is established, you can take control of the host computer.
Controlling another computer remotely What you can do during a remote control session Table 5-3 lists the tasks that are available in the Session Manager window during a remote control session. You can also access these options on the Task menu. Table 5-3 Icon Explanation of remote control tasks Option Description Full Screen Displays the host screen fully on the remote computer screen. This option is available only if both computers are set to the same resolution.
Controlling another computer remotely What you can do during a remote control session Taking a snapshot You can capture and save an image of the host computer screen during a session. You can capture and save multiple screen shots. Each screen shot must be saved in a separate file. To take a snapshot 1 In the Session Manager window, on the left navigation bar, under Remote Control, click Take Snapshot.
Controlling another computer remotely What you can do during a remote control session To change display settings during a remote control session 1 In the Session Manager window, on the left navigation bar, under Remote Control, click View/Edit Online Options. 2 In the Online Options window, select one of the following: Reduce host desktop to match remote Synchronizes the resolution settings on the host computer to match the settings on the remote computer.
Controlling another computer remotely What you can do during a remote control session Changing the background colors During a remote control session, pcAnywhere displays a solid color in the background of the Session Manager window. This solid color is used to clearly distinguish the edges of the host computer screen from the unusable portion of the window. This background is visible if you use screen scaling to reduce the size of the host screen.
Controlling another computer remotely What you can do during a remote control session configured remote printing, you can print files to the default printer for the host computer. When adding a printer, the host user must have the correct drivers for the remote computer. Symantec pcAnywhere prompts you for the location of the printer, what port to use, and other configuration information. To configure remote printing 1 In the Symantec pcAnywhere window, on the Edit menu, click Preferences.
Controlling another computer remotely What you can do during a remote control session To manually transfer the contents of the Windows clipboard 1 In the Session Manager window, under Remote Control, click Transfer Clipboard.
Controlling another computer remotely Connecting to a computer that does not have a host running Ending a remote control session Either the host or remote user can end a session. Ending a session returns you to the main Symantec pcAnywhere window. If you are connected to a computer that runs Windows, the end of session options that are configured for the host connection item determine whether the host waits for another connection or is canceled.
Controlling another computer remotely Connecting to a computer that does not have a host running Note: You must have a host license for each computer to which you connect using Quick Deploy and Connect. The Symantec pcAnywhere license agreement does not allow concurrent licensing for this feature. Figure 5-3 shows the Quick Deploy and Connect window.
Controlling another computer remotely Connecting to a computer that does not have a host running and Connect, the full host is temporarily canceled. After the Quick Deploy and Connect session ends, the full host returns to a waiting status if the host is configured to run as a service. See “Setting the host startup options” on page 80. See “Configuring initial host properties for Quick Deploy and Connect” on page 126.
Controlling another computer remotely Connecting to a computer that does not have a host running Configuring a host to run on Windows using Quick Deploy and Connect The first time that you use Quick Deploy and Connect to connect to a computer that runs Windows, pcAnywhere prompts you for configuration information using the Windows Thin Host Configuration Wizard. You only need to configure the host properties once.
Controlling another computer remotely Connecting to a computer that does not have a host running 6 Under Authentication type, select one of the following: pcAnywhere Validates a user by checking the user name and password against a list that is maintained on the host computer. Use this method for non-network connections or if your environment does not support the other authentication methods. This method of authentication is the least secure.
Controlling another computer remotely Connecting to a computer that does not have a host running 10 To notify the host user when a remote user attempts to connect, check Prompt to confirm connection, and then select the number of seconds in which the host user has to respond to the prompt. If the timeout period expires, the connection is canceled. 11 To protect the host by serializing connections, check Assign serial ID to limit host connections, and then type the serial number that you want to use.
Controlling another computer remotely Connecting to a computer that does not have a host running Configuring a host to run on Linux or Mac OS X using Quick Deploy and Connect The first time that you use Quick Deploy and Connect to connect to a computer that runs Linux or Mac OS X, pcAnywhere prompts you for configuration information using the Host Configuration Wizard. You only need to configure the host properties once.
Controlling another computer remotely Connecting to a computer that does not have a host running 6 Under Authentication type, select one of the following: pcAnywhere Validates a user by checking the user name and password against a list that is maintained on the host computer. Use this method for non-network connections or if your environment does not support the other authentication methods. This method of authentication is the least secure. See “About authentication in pcAnywhere” on page 190.
Controlling another computer remotely Connecting to a computer that does not have a host running 12 Type the logon credentials that you want to use to validate connections to the host computer, and then click Next. This panel only appears if you select pcAnywhere authentication. 13 Check I have a host license for each target computer to confirm that you have a host license for the host computer. You must confirm that you have a host license for the target computer to continue.
Controlling another computer remotely Connecting to a computer that does not have a host running Note: Telnet does not encrypt user credentials. You should use Telnet to deploy the host only when neither version of SSH is supported. This is the least secure option. You can record the host deployment session to a log file. You choose the log location and file name.
Controlling another computer remotely Connecting to a computer that does not have a host running If the encryption level of the remote computer is different than the encryption level that was configured for the host, pcAnywhere automatically lowers the encryption level of the computer with the higher encryption level to match the encryption of the computer with the lower encryption level.
Controlling another computer remotely Connecting to a computer that does not have a host running How pcAnywhere works in a Windows recovery environment The Quick Deploy and Connect host for Windows supports the Microsoft Windows Preinstallation Environment (WinPE). You can build a preinstallation environment that launches a thin host as a self-extracting executable file upon system startup. When the preinstallation environment starts, the host automatically begins running.
Controlling another computer remotely Connecting to a computer that does not have a host running
Chapter 6 Supporting computers and servers remotely This chapter includes the following topics: ■ About Symantec pcAnywhere Remote Management tools ■ User rights requirements for remote management ■ Ways to start a remote management session ■ What you can do during a remote management session About Symantec pcAnywhere Remote Management tools The Remote Management tools in Symantec pcAnywhere provide easy access to commonly used administrator tools so that you can quickly resolve computer problems
Supporting computers and servers remotely Ways to start a remote management session name and password. Symantec pcAnywhere does not support remote management connections to a host computer that uses a blank password. When you select a remote management task in pcAnywhere, you are prompted for pcAnywhere caller logon credentials. Once these credentials are validated, you might be prompted for computer or network logon credentials, depending on the computing environment of the host computer.
Supporting computers and servers remotely What you can do during a remote management session 139 What you can do during a remote management session Table 6-1 lists the tasks that you can perform during a remote management session. Table 6-1 Remote Management tasks Task Description Task Manager Lets you view and control applications and processes that are running on the host computer to which you are connected. See “Managing tasks remotely” on page 140.
Supporting computers and servers remotely What you can do during a remote management session Table 6-1 Remote Management tasks (continued) Task Description Change Computer State Lets you remotely lock, restart, or shut down a host computer or log off the user who is logged on to the host computer. You can also send these commands to one or more computers out of session by using Quick Connect. See “ Restarting or shutting down a host computer during a remote management session” on page 148.
Supporting computers and servers remotely What you can do during a remote management session To view or change program status 1 In the Session Manager window, on the left navigation bar, under Session Manager, click Remote Management. 2 Under Remote Management, click Task Manager. 3 To change program status, in the right pane, on the Applications tab, select one of the following: New Task Lets you start a program or command. This option works like the Run option in Windows.
Supporting computers and servers remotely What you can do during a remote management session commands or commands that use direct BIOS calls for screen display (for example, telnet) are not supported. Some DOS commands might behave differently. For example, the Exit command clears and restarts the command prompt window instead of closing the window. The Edit command is not supported in this window. Symantec pcAnywhere traps the Edit command, and then prompts you to switch to Edit System Files.
Supporting computers and servers remotely What you can do during a remote management session 4 5 In the Command Prompt Exclusion List window, do one of the following: ■ To add a command, under Excluded command, type a command, and then click Add. ■ To remove a command, under List of excluded commands, select a command, and then click Remove. Click OK. To edit the exclusion list out of session 1 In the Symantec pcAnywhere window, on the Edit menu, click Preferences.
Supporting computers and servers remotely What you can do during a remote management session To start or stop a service 1 In the Session Manager window, on the left navigation bar, under Session Manager, click Remote Management. 2 Under Remote Management, click Services.
Supporting computers and servers remotely What you can do during a remote management session 4 In the properties window, on the Log On tab, configure the logon properties that you want to use. 5 Click OK. Viewing dependencies for a service Before you stop or disable a service, check its dependencies to determine if other services depend on it. To view dependencies for a service 1 In the Session Manager window, on the left navigation bar, under Session Manager, click Remote Management.
Supporting computers and servers remotely What you can do during a remote management session 4 Click Open. The contents of the file appear in the top portion of the window. Symantec pcAnywhere copies the contents of the system file onto the remote computer, where it is stored in memory. If the system file is large, this might take some time. 5 Select any of the following: Save on Host Saves the file on the host computer, the computer to which your computer is connected.
Supporting computers and servers remotely What you can do during a remote management session Viewing the event log The Event Log feature lets you view information about application, system, and security events on the host computer. This feature functions like the Windows Event Log except that the tasks are performed remotely on the host computer. Symantec pcAnywhere lets you view the event log and save the event log files locally in a comma-separated values (CSV) format file.
Supporting computers and servers remotely What you can do during a remote management session Viewing and uninstalling programs The Installed Programs feature lets you view information about the programs and software updates that are installed on the host computer and uninstall them if necessary. Some programs might require user interaction (for example, to close open programs and save data) to complete the uninstallation process.
Supporting computers and servers remotely What you can do during a remote management session 4 Under Options, select one of the following: Prompt user Notifies the user about the action that you are about to perform. Select the number of seconds that the user has to respond to the prompt. If the timeout period expires, the action is carried out automatically. Allow user to cancel Sends a confirmation prompt to the host user. This option is available only if you select Prompt user.
Supporting computers and servers remotely What you can do during a remote management session To lock a computer or log off a user during a remote management session 1 In the Session Manager window, on the left navigation bar, under Session Manager, click Remote Management. 2 Under Remote Management, click Change Computer State.
Supporting computers and servers remotely What you can do during a remote management session This command does not support Windows XP Fast User Switching.
Supporting computers and servers remotely What you can do during a remote management session To configure host logon credentials for remote management 1 In the Remote Management Properties window, on the Host Login Credentials tab, type your logon name. This window appears automatically after you select a remote management command. 2 Type your password.
Supporting computers and servers remotely What you can do during a remote management session To configure shut down options for remote management 1 In the Remote Management Properties window, on the State Change Options tab, select any of the following: Prompt user Notifies the user about the action that you are about to perform. Select the number of seconds that the user has to respond to the prompt. If the timeout period expires, the action is carried out automatically.
Supporting computers and servers remotely What you can do during a remote management session that are configured for the host connection item determine whether the remote user is allowed to cancel the host. To end a remote management session 1 In the Session Manager window, on the left navigation bar, under Session Manager, click End Session. 2 In the confirmation window, click Yes.
Chapter 7 Transferring files and folders This chapter includes the following topics: ■ About pcAnywhere File Transfer ■ About file transfer preferences ■ Ways to start a file transfer session ■ About synchronization and cloning About pcAnywhere File Transfer The pcAnywhere File Transfer window lets you quickly navigate to the files and folders that you need, transfer files and folders to and from another computer, and synchronize content.
Transferring files and folders About pcAnywhere File Transfer Figure 7-1 File Transfer window File transfer tasks Files on host and remote computers Status information The File Transfer window works like Windows Explorer. You can sort files by name, type, size, or date. Going to a recently visited file location Symantec pcAnywhere saves the most recent path names in a Go list for quick access. This list is dynamic.
Transferring files and folders About pcAnywhere File Transfer Tagging all files in a folder Use this feature to quickly select all of the files in a folder so that you can transfer them. To tag all files in a folder 1 In the File Transfer window, open the folder that contains the files that you want. 2 On the Edit menu, click Tag > Files. Tagging all folders in a directory Use this feature to quickly select all of the folders in your directory so that you can transfer, compare, or synchronize them.
Transferring files and folders About pcAnywhere File Transfer 4 Type or select the wildcard pattern that you want to use. If you are typing a string of wildcard characters, use a comma to separate the entries. For example: *.doc *.doc, *.xls, *.exe *.htm, *.html 5 Click OK. Tagging files by date modified You can tag files by the date they were last modified so that you can quickly locate the files that you have most recently used.
Transferring files and folders About pcAnywhere File Transfer 3 Type the name of the new folder. 4 Press Enter. Deleting a file or folder You can delete files and folders on either the host or remote computer. To delete a file or folder 1 In the File Transfer window, select the file or folder that you want to delete. 2 Press Delete. 3 In the confirmation dialog box, click Yes. Renaming a file or folder You can rename files and folders on either the host or remote computer.
Transferring files and folders About file transfer preferences To compare folders 1 In the File Transfer window, in the left pane, open the folder that you want to compare with a folder on the other computer. 2 In the right pane, open the folder on the other computer. 3 On the navigation bar, under File Transfer, click Compare Folders. 4 Click OK.
Transferring files and folders About file transfer preferences Selecting an overwrite option By default, pcAnywhere prompts you for confirmation before performing an action that might result in data loss, such as replacing an older file with a newer one. You should change this setting if you plan to perform an automatic file transfer and will not be available to respond to a confirmation prompt. To select an overwrite option 1 In the Symantec pcAnywhere window, on the Edit menu, click Preferences.
Transferring files and folders Ways to start a file transfer session To increase file transfer performance 1 In the Symantec pcAnywhere window, on the Edit menu, click Preferences. 2 In the pcAnywhere Options window, on the File Transfer tab, under Settings, select any of the following: Use Compression Compresses files during file transfer.
Transferring files and folders Ways to start a file transfer session that is included in the operation. Symantec pcAnywhere adds the file or folder name, the source and destination path, and the operation and its status to the Command Queue. You can save the contents of the Command Queue to a command queue file so that you can automate future tasks. See “About the Command Queue” on page 167.
Transferring files and folders Ways to start a file transfer session To pause a file transfer operation ◆ In the File Transfer window, click Pause. To release the pause, click Pause again. Viewing the Command Queue during a file transfer operation While a file transfer is in progress, you can select additional files for transfer and perform other tasks. These operations are sent to the Command Queue to wait until the operations that precede them are complete.
Transferring files and folders About synchronization and cloning About synchronization and cloning Synchronization and cloning help you quickly match the contents of a folder on the host computer with a folder on the remote computer. However, they perform this function differently. Synchronization involves a two-way comparison between two folders. Files are added to each folder to make the contents of each folder match. No files are deleted. Cloning involves a one-way comparison between two folders.
Transferring files and folders About synchronization and cloning To synchronize folders by file type 1 In the File Transfer window, select the files on your computer that you want to synchronize with files on the other computer. 2 Select the files on the other computer with which you want to synchronize. 3 On the Actions menu, click Synchronize. 4 In the confirmation dialog box, click Yes. 5 When the operation finishes, in the File Transfer Status dialog box, click OK.
Chapter 8 Automating file transfer and management tasks This chapter includes the following topics: ■ About the Command Queue ■ Using command queue files to automate tasks ■ Creating a command queue file during a session ■ Running a command queue file About the Command Queue The Command Queue lets you view file transfer operations that are in progress, modify pending operations, and set up command queue files to automate tasks.
Automating file transfer and management tasks Using command queue files to automate tasks You can add your command queue files to the Windows Task Scheduler to run them automatically. See “Scheduling a command queue file to run automatically” on page 186. Figure 8-1 shows the Command Queue window during a session.
Automating file transfer and management tasks Using command queue files to automate tasks ■ Add a command to run the executable file, including the full path and any parameters. See “Sending a command line” on page 173. ■ Add the list of host computers on which you want to install the software. See “Adding remote connection items to a command queue file” on page 175. ■ Specify the end-of-session options that you want to use.
Automating file transfer and management tasks Using command queue files to automate tasks To copy or move a file 1 In the Symantec pcAnywhere window, on the left navigation bar, under pcAnywhere Manager, click Command Queues. 2 Do one of the following: 3 4 5 ■ To configure an existing command queue file, right-click the file, and then click Properties. ■ To configure a new command queue file, on the File menu, click New Item > Advanced.
Automating file transfer and management tasks Using command queue files to automate tasks To delete a file 1 In the Symantec pcAnywhere window, on the left navigation bar, under pcAnywhere Manager, click Command Queues. 2 Do one of the following: ■ To configure an existing command queue file, right-click the file, and then click Properties. ■ To configure a new command queue file, on the File menu, click New Item > Advanced.
Automating file transfer and management tasks Using command queue files to automate tasks 4 5 Do one of the following: ■ To rename a file on the host computer, under Source, click Host, and then browse to the file. ■ To rename a file on the remote computer, under Source, click Remote, and then browse to the file. Do one of the following: ■ To rename a file on the host computer, under Destination, type the full path and new name of the file.
Automating file transfer and management tasks Using command queue files to automate tasks ■ To create a folder on the remote computer, under Source, click Remote, and then type the full path to the folder. 5 Click Add. 6 Click OK. Synchronizing folders on the host and remote computers You can manually add a command to synchronize folders on the host and remote computers to ensure that both folders have the same content.
Automating file transfer and management tasks Using command queue files to automate tasks executable file must be on the host computer. You can include a command in the queue file to copy the executable file to the host computer. See “Copying or moving a file” on page 169. To send a command line 1 In the Symantec pcAnywhere window, on the left navigation bar, under pcAnywhere Manager, click Command Queues.
Automating file transfer and management tasks Using command queue files to automate tasks 3 4 On the Commands tab, under Command list, do one of the following: ■ To move a command up in the order of commands, select the command, and then click Move Command Up. ■ To move a command down in the order of commands, select the command, and then click Move Command Down. ■ To remove a command, select the command, and then click Delete. ■ To remove all commands, click Clear All. Click OK.
Automating file transfer and management tasks Using command queue files to automate tasks See “Configuring a remote connection using advanced properties” on page 94. 4 Repeat step 3 for each remote connection item that you want to add. 5 Click OK. Selecting file handling options for command queues By default, pcAnywhere prompts you for confirmation before performing an action that might result in data loss, such as replacing an older file with a newer one.
Automating file transfer and management tasks Using command queue files to automate tasks 3 On the Settings tab, under During queue execution, select any of the following: Use compression Compresses the files during transfer. Selecting this option can speed up the file transfer if you are transferring a large text file that has not been compressed by some other means, such as a zip tool.
Automating file transfer and management tasks Using command queue files to automate tasks To keep the connection open 1 In the Symantec pcAnywhere window, on the left navigation bar, under pcAnywhere Manager, click Command Queues. 2 Do one of the following: ■ To configure an existing command queue file, right-click the file, and then click Properties. ■ To configure a new command queue file, on the File menu, click New Item > Advanced.
Automating file transfer and management tasks Using command queue files to automate tasks ■ To configure an existing command queue file, right-click the file, and then click Properties. ■ To configure a new command queue file, on the File menu, click New Item > Advanced. 3 On the Settings tab, under After queue ends, check Generate report. 4 Click Browse. 5 In the Save As dialog box, in the Save in box, select the folder location for the report file. The default folder location is as follows: \Doc
Automating file transfer and management tasks Using command queue files to automate tasks 3 4 ■ To configure an existing command queue file, right-click the file, and then click Properties. ■ To configure a new command queue file, on the File menu, click New Item > Advanced. On the Settings tab, under After queue ends, do one of the following: ■ To lock a computer on Windows XP/2003 Server/2000/NT, select Disconnect and lock host computer.
Automating file transfer and management tasks Using command queue files to automate tasks programs without saving data. This lets pcAnywhere close programs that might require user interaction to end a task (for example, saving a document). Some programs do not support forcible termination. To restart or shut down a host computer 1 In the Symantec pcAnywhere window, on the left navigation bar, under pcAnywhere Manager, click Command Queues.
Automating file transfer and management tasks Creating a command queue file during a session Creating a command queue file during a session File transfer and end-of-session remote management tasks that you perform in the Session Manager are automatically added to the Command Queue. Files transfer in the background so that you can continue to work or queue other files. After the queue runs, you can modify the order of operations, add or remove commands, and rearrange the order of commands.
Automating file transfer and management tasks Creating a command queue file during a session To arrange commands in the command list 1 In the Session Manager window, on the left navigation bar, click Command Queue. 2 In the right pane, in the Command Queue list, select the command that you want to move. 3 On the left navigation bar, under Command Queue, do one of the following: ■ To move a command up in the order of commands, click Move Command Up.
Automating file transfer and management tasks Running a command queue file 3 In the Save As dialog box, in the Save in box, select the folder location for the report file. 4 In the File name box, type the file name. 5 In the Save as type box, select a file type for the report. The default file type is HTML. 6 Click Save. 7 Click OK.
Automating file transfer and management tasks Running a command queue file ■ Quick Connect As the command queue file runs, pcAnywhere connects to each host computer sequentially, using the connection and security information that is configured in the remote connection items or in Quick Connect. After running the commands on the first computer in the connection list, pcAnywhere ends the connection and then connects to the next computer in the list.
Automating file transfer and management tasks Running a command queue file ■ To run a command queue file by using the connection settings that you configured in a remote connection item, in the right pane, right-click the connection item that you want to use, and then click Start Command Queue.
Automating file transfer and management tasks Running a command queue file 5 Browse to the folder that contains your command queue files (.cqf), and then select the one that you want to schedule. Symantec pcAnywhere stores the command queue files in the pcAnywhere data directory by default. 6 Click Next. 7 Type a name for the scheduled task. 8 Select the frequency with which you want to perform the task. 9 Click Next.
Automating file transfer and management tasks Running a command queue file
Chapter 9 Securing your computer and sessions This chapter includes the following topics: ■ Protecting a host computer from unauthorized access ■ About access rights ■ About session security ■ Using encryption to protect data ■ Protecting configuration settings ■ Ways to assess host security Protecting a host computer from unauthorized access When you set up a host computer so that others can connect to it, one of your primary concerns should be to protect the host from unauthorized access.
Securing your computer and sessions Protecting a host computer from unauthorized access Secure the logon process You can protect the host computer from unauthorized access and denial of service attacks by limiting the number of logon attempts and by limiting the amount of time that a user has to log on. See “Configuring logon security” on page 194. Secure the host session You can use encryption to protect the data stream between the host computer and the remote computer.
Securing your computer and sessions Protecting a host computer from unauthorized access to access the host computer. The authentication type that you choose can depend on your operating system and computing environment. Symantec pcAnywhere supports a variety of authentication types. The authentication type that you choose depends on your computing environment.
Securing your computer and sessions Protecting a host computer from unauthorized access ■ Microsoft Active Directory Services (ADS) ADS authentication is available on Windows 2000/2003 Server/XP only. ■ Novell Directory Services (NDS) For NDS authentication, the Novell client that contains NDS must be installed on the host computer. ■ Novell Bindery For Novell Bindery authentication, the Novell client with Novell Bindery must be installed on the host computer.
Securing your computer and sessions Protecting a host computer from unauthorized access For more information about setting up Windows NT authentication for global groups, see the Symantec pcAnywhere Administrator's Guide. To configure a caller to use Windows-based authentication 1 In the Symantec pcAnywhere window, in Advanced View, on the left navigation bar, click Hosts. 2 In the right pane, under Hosts, right-click the connection item that you want to configure, and then click Properties.
Securing your computer and sessions Protecting a host computer from unauthorized access 3 In the Host Properties window, on the Callers tab, under Authentication type, click RSA SecurID. 4 Under Caller list, click the New Item icon. 5 In the Caller Properties window, on the Identification tab, type the user logon name. This logon name must represent a valid user on the RSA ACE server. 6 Click OK.
Securing your computer and sessions Protecting a host computer from unauthorized access To configure logon security 1 In the Symantec pcAnywhere window, on the left navigation bar, click Hosts. 2 In the right pane, under Hosts, right-click the connection item that you want to configure, and then click Properties.
Securing your computer and sessions Protecting a host computer from unauthorized access 3 In the Host Properties window, on the Security Options tab, under Connection options, select any of the following: Prompt to confirm connection Notifies you when a remote user attempts to connect to your computer. Select the number of seconds that you have to respond to the prompt. The default value is 10 seconds.
Securing your computer and sessions Protecting a host computer from unauthorized access Calling back remote users The Callback feature lets you confirm the identity of a remote user who is connecting over a modem or ISDN. When a remote user attempts to connect to the host, the host computer terminates the connection, and then calls back the remote computer at a preconfigured number. If the remote computer is not waiting for a connection at that number, the host cancels the session.
Securing your computer and sessions About access rights About access rights As a host user, you can specify who can connect to your computer and what they are allowed to do. Symantec pcAnywhere restricts remote users from canceling a host session and sets an inactivity time limit to protect against denial of service. You can change these settings for an individual user or group of users.
Securing your computer and sessions About access rights 4 In the Caller Properties window, on the Privileges tab, select one of the following: Superuser Gives the user full access rights. Specify individual caller Limits access rights. rights Select the options for which you want to allow or restrict access. 5 To let the remote user run an automated task after logging on, in the Command to execute after connect box, type the command information that is needed to run the program. 6 Click OK.
Securing your computer and sessions About access rights 5 Under Time limits, select any of the following: Limit time allowed per session Automatically disconnects the remote user after a specified period of time Caller subject to inactivity timeout Automatically disconnects the remote user if there has been no keyboard or mouse input for a specified period of time 6 Select the number of minutes. 7 Click OK.
Securing your computer and sessions About access rights 8 In the And drop-down list, select the time of day in which the restriction ends for that day. 9 Click OK. Restricting access to computer drives In Windows Me/98, pcAnywhere lets you limit a user's access to computer drives on the host. This includes floppy disk drives, CD-ROM drives, local drives (for example, drive C), and network drives.
Securing your computer and sessions About session security 6 Click OK. About session security Symantec pcAnywhere provides the following options to help protect the security of your host sessions and to prevent others from inadvertently canceling your session: Keyboard and mouse restrictions You can lock the keyboard or mouse on either the host computer or the remote computer during a session. You can set restrictions for a specific user or group of users while you work out of session.
Securing your computer and sessions About session security Screen blanking You can blank the host screen upon connection to prevent others at the host site from viewing your session. See “Securing the host computer upon connection ” on page 195. You can also set screen blanking at the caller level. See “About access rights” on page 198. Restricting control of the keyboard and mouse pcAnywhere lets both the host user and the remote user use the keyboard and mouse during a session.
Securing your computer and sessions Using encryption to protect data 4 5 In the Caller Properties window, on the Security tab, select one of the following: Host and Remote Lets both users control the keyboard and mouse Host Locks the keyboard and mouse on the remote computer during a session Remote Locks the keyboard and mouse on the host computer during a session Click OK.
Securing your computer and sessions Using encryption to protect data cryptography use complex mathematical algorithms to encrypt and decrypt data. Symantec pcAnywhere uses a standard combination of public-key cryptography and symmetric encryption algorithms to ensure that the data you send cannot be read or altered by unauthorized users while in transit.
Securing your computer and sessions Using encryption to protect data You can select the symmetric encryption algorithm that best suits your security and performance needs. Each algorithm uses a string of bits known as a key to perform the calculations. You can strengthen the level of encryption by selecting a key length. The larger the key length, the greater the number of potential patterns that can be created. This makes it more difficult to break the encryption code.
Securing your computer and sessions Using encryption to protect data How pcAnywhere works with encryption Symantec pcAnywhere uses a combination of symmetric and public-key encryption. By combining both techniques, pcAnywhere takes advantage of the strengths of each method: speed and security.
Securing your computer and sessions Using encryption to protect data ■ To set up pcAnywhere encoding on the remote computer, on the left navigation bar, click Remotes. 2 In the right pane, right-click the connection item that you want to configure, and then click Properties. 3 In the properties window, on the Encryption tab, under Settings, in the Level list, click pcAnywhere encoding. You can configure pcAnywhere to refuse a connection with a computer that is using a lower level of encryption.
Securing your computer and sessions Using encryption to protect data 5 In the Key length list, select the key length. The options that are available depend on the algorithm that you select and your operating system. 6 You can configure pcAnywhere to refuse a connection with a computer that is using a lower level of encryption. This option applies only to computers that are running pcAnywhere 11.0.x or earlier. See “Denying connections from computers that use lower encryption” on page 209. 7 Click OK.
Securing your computer and sessions Using encryption to protect data This option is not applicable for pcAnywhere encoding. 6 Click OK. Configuring pcAnywhere to use public-key encryption In public-key encryption, pcAnywhere uses a digital certificate to verify the identity of the person who is attempting to connect and send data. It then uses symmetric encryption algorithms to secure the session.
Securing your computer and sessions Using encryption to protect data To create a certificate file to send to another user 1 In Microsoft Internet Explorer, on the Tools menu, click Internet Options. 2 In the Internet Options window, on the Content tab, click Certificates. 3 Select your certificate, and then click Export. For more information, see the documentation for Microsoft Internet Explorer.
Securing your computer and sessions Using encryption to protect data When you run the Public Key Encryption Wizard after using MachKey, you can select the certificates that you copied to the local computer's certificate store. To locate certificates and private keys 1 In Windows Explorer, locate and double-click the following file: \\Program Files\Symantec\pcAnywhere\MachKey.
Securing your computer and sessions Using encryption to protect data 3 In the properties window, on the Encryption tab, under Settings, in the Level list, click Public key. 4 In the Algorithm list, select the algorithm type. 5 In the Key length list, select the key length. The options that are available depend on the algorithm that you select and your operating system.
Securing your computer and sessions Protecting configuration settings 6 7 To refuse a connection with a computer that uses a different algorithm, do one of the following: ■ If you are configuring a remote connection item, check Prevent connections to hosts set for a different algorithm. ■ If you are configuring a host connection item, check Deny connections from remotes requesting a different algorithm. Click Public Key Encryption Wizard.
Securing your computer and sessions Ways to assess host security To protect a caller account 1 In the Symantec pcAnywhere window, in Advanced View, on the left navigation bar, click Hosts. 2 In the right pane, right-click the connection item that you want to protect, and then click Properties. 3 In the Host Properties window, on the Callers tab, double-click the caller item that you want to protect. 4 In the Caller Properties window, on the Protect Item tab, type a password.
Securing your computer and sessions Ways to assess host security Assessment Tool detects that your computer is not configured to support a specific security feature, that feature is not included in the scan. Running the Host Assessment Tool When you open the Host Assessment Tool, the main window lists the names of the host connection items that are located in the pcAnywhere data directory. Figure 9-1 shows the Host Assessment Tool window.
Securing your computer and sessions Ways to assess host security To run the Host Assessment Tool 1 In the Symantec pcAnywhere window, in Advanced View, on the left navigation bar, click pcAnywhere Tools. 2 In the right pane, under Application, double-click Host Assessment Tool. 3 In the Host Assessment Tool window, under Host List, select the host connection item that you want to scan. After you select an item in the host list, the scan results automatically appear in the Scan Results list.
Securing your computer and sessions Ways to assess host security Table 9-1 Host Assessment Tool status indicators (continued) Indicator Explanation Yellow diamond Spotlights a security feature that is not in use, but that is worth considering. This indicator is intended to increase awareness. Some features might not be appropriate for your environment. Green circle Signifies that a security setting is enabled.
Securing your computer and sessions Ways to assess host security Saving scan results The Host Assessment Tool lets you save the results of a scan in a comma-separated values (CSV) format file. This file can be sent to an administrator as a configuration or security monitoring tool or used as a reference for configuring other host connection items. To save scan results 1 In the Symantec pcAnywhere window, on the left navigation bar, click pcAnywhere Tools.
Securing your computer and sessions Ways to assess host security
Chapter 10 Monitoring and recording sessions This chapter includes the following topics: ■ Monitoring events in Symantec pcAnywhere ■ Managing log files ■ About recording and replaying sessions Monitoring events in Symantec pcAnywhere Event logging in pcAnywhere lets you monitor session activities and track issues for security, troubleshooting, and auditing purposes.
Monitoring and recording sessions Monitoring events in Symantec pcAnywhere application layer protocol that facilitates the exchange of management information between network devices. It is part of the Transmission Control Protocol/Internet Protocol (TCP/IP) protocol suite. Symantec pcAnywhere uses SNMP to send events in the form of SNMPv1 traps to a compatible console, which records the events that pcAnywhere generates.
Monitoring and recording sessions Monitoring events in Symantec pcAnywhere Generating a pcAnywhere log file You can use pcAnywhere log generation if your operating system does not provide logging capabilities or if you want to maintain a separate log file for pcAnywhere events. Symantec pcAnywhere lets you send logged events to the local computer or to a secure, central server. For local logging, host-initiated events are logged on the host computer.
Monitoring and recording sessions Monitoring events in Symantec pcAnywhere You must provide the location of the server and any necessary logon information. See “About logging information to a central server” on page 224. ■ Record in local pcAnywhere log 4 Click Select Events. 5 In the Select Events to Log window, select the events that you want to log. 6 Click OK. 7 In the pcAnywhere Options window, click OK.
Monitoring and recording sessions Monitoring events in Symantec pcAnywhere server protects the security of the log files and frees the resources on the local computer from storing large log files. Generating pcAnywhere log files on a central server Symantec pcAnywhere log generation sends information about pcAnywhere events to a pcAnywhere-generated log file. You must have access rights to the server on which you want to create the log file.
Monitoring and recording sessions Managing log files To log events in the Event Viewer on another computer 1 In the Symantec pcAnywhere window, on the Edit menu, click Preferences. 2 In the pcAnywhere Options window, on the Event Logging tab, check Enable Windows Event Viewer logging. 3 Click Log to the Event Viewer on another computer. 4 In the Computer box, type the computer name or IP address of the computer on which you want to send the logging information.
Monitoring and recording sessions Managing log files that occurred during the session. You can save data-only reports in comma-delimited format or fixed-field format. To create an activity log report 1 In the Symantec pcAnywhere window, on the left navigation bar, click pcAnywhere Tools. 2 In the right pane, under Application, double-click Activity Log Processing. 3 In the Activity Log Processing window, click Report. 4 In the Choose Input Log file window, select the event log file (*.
Monitoring and recording sessions About recording and replaying sessions 5 In the Archive/Delete Host/Remote Log dialog box, type the date range for the data that you want to archive or delete.
Monitoring and recording sessions About recording and replaying sessions 3 Click Save. Actions that you perform on the host computer after this point are recorded in the file. See “Replaying a recorded session” on page 230. 4 When you are done recording, click Start/Stop Session Recording. Automatically recording a remote session You can configure a remote connection item to automatically record a session upon connection.
Monitoring and recording sessions About recording and replaying sessions To automatically record a host session 1 In the Symantec pcAnywhere window, on the Edit menu, click Preferences. 2 In the pcAnywhere Options window, on the Host Operation tab, check Record host session for later playback. 3 Do one of the following: ■ To store the file locally on the host computer, under Folder to store record files, type the location on the host computer in which you want to store the record file.
Monitoring and recording sessions About recording and replaying sessions Table 10-1 Record and replay options Button Description Play Plays the recording from the beginning. View previous session Goes to the beginning of the previous session. This button is only available if the file contains more than one recorded session. View next session Goes to the beginning of the next session. This button is only available if the file contains more than one recorded session.
Monitoring and recording sessions About recording and replaying sessions 6 Click OK. The replay window appears on your screen and begins replaying the recorded session. 7 When you are finished, on the File menu, click Exit. Saving information from a recorded session You can save information from a recorded session in a raw binary file. You can also take a snapshot of the displayed screen. To save information from a recorded session 1 During the replay, on the Playback Control Panel, click Pause.
Chapter 11 Connecting across multiple platforms This chapter includes the following topics: ■ About Symantec pcAnywhere CrossPlatform ■ Installing Symantec pcAnywhere CrossPlatform ■ Connecting to a host computer through pcAnywhere CrossPlatform ■ Securing CrossPlatform connections ■ Navigating in a CrossPlatform session About Symantec pcAnywhere CrossPlatform Symantec pcAnywhere CrossPlatform lets you remotely access multiple computers across Windows, Linux, and Mac OS X platforms.
Connecting across multiple platforms Installing Symantec pcAnywhere CrossPlatform Installing pcAnywhere CrossPlatform on Windows The installation for Windows includes file transfer and remote capabilities only. Before you install pcAnywhere CrossPlatform, you should ensure that your computer meets the minimum system requirements. See “Symantec pcAnywhere CrossPlatform system requirements” on page 34. To install CrossPlatform for Windows 1 Insert the Symantec pcAnywhere CD into the CD-ROM drive.
Connecting across multiple platforms Installing Symantec pcAnywhere CrossPlatform Note: To install Symantec pcAnywhere CrossPlatform on a Linux computer, you must have Java in your user path. For more information, see the documentation for your operating system. To install pcAnywhere CrossPlatform on Linux 1 Log in to the computer as the root user. 2 Verify that Java is in the user path. 3 Insert the Symantec pcAnywhere CrossPlatform CD into a CD-ROM drive that is connected to your computer.
Connecting across multiple platforms Installing Symantec pcAnywhere CrossPlatform 4 In the Symantec pcAnywhere CrossPlatform directory, double-click SetupLinuxMac.jar. 5 In the installation wizard, follow the on-screen instructions to install Symantec pcAnywhere CrossPlatform. To install pcAnywhere CrossPlatform on Mac OS X through the terminal console 1 Log in to the computer as the root user.
Connecting across multiple platforms Connecting to a host computer through pcAnywhere CrossPlatform To start pcAnywhere CrossPlatform in Mac OS X ◆ Do one of the following: ■ In a Finder window, go to the /Applications directory, and then double-click pcAnywhere CrossPlatform. ■ In a terminal window, change directories to /usr/bin, and then type the following: .
Connecting across multiple platforms Securing CrossPlatform connections ■ Connecting to a serialized host Encrypting your CrossPlatform sessions Encryption is a method of encoding or scrambling data to prevent unauthorized users from reading or tampering with the data. Symantec pcAnywhere CrossPlatform uses encryption to ensure that the data that you send cannot be read or altered by unauthorized users while in transit. If the host and the remote are running pcAnywhere 11.
Connecting across multiple platforms Securing CrossPlatform connections 5 In the Key length list, select the appropriate key level. This option is only available if you select symmetric encryption. 6 To refuse a connection with a host that is running a previous version of pcAnywhere and using a lower level of encryption, check Deny lower encryption. 7 To refuse a connection with a host that uses a different algorithm type, check Deny alternate algorithm. 8 Click OK.
Connecting across multiple platforms Securing CrossPlatform connections 4 In the Password box, type the password. 5 In the Confirm Password box, retype the password.
Connecting across multiple platforms Navigating in a CrossPlatform session To change subnet settings for CrossPlatform host searches 1 In the pcAnywhere CrossPlatform Session Manager window, on the File menu, click Connect. 2 In the pcAnywhere CrossPlatform window, click Change Subnet. 3 In the Configure TCP/IP window, under Enter subnet to search, type the IP address of the subnet that you want to add. 4 Click OK.
Connecting across multiple platforms Navigating in a CrossPlatform session Figure 11-1 CrossPlatform Session Manager window Table 11-1 lists the tasks that are available on the CrossPlatform Manager toolbar during a CrossPlatform session. You can also access these options from the menu. Table 11-1 Icon CrossPlatform tasks Option Description File Transfer Lets you transfer files between computers.
Connecting across multiple platforms Navigating in a CrossPlatform session Table 11-1 Icon CrossPlatform tasks (continued) Option Description Screen Scale Sizes the host screen to fit in the display area of the CrossPlatform Session Manager window. Use this option when the host computer uses a higher screen resolution than the remote computer. ezScroll Lets you scroll through the screen in any direction using the mouse.
Connecting across multiple platforms Navigating in a CrossPlatform session To transfer files between host computers 1 In the pcAnywhere CrossPlatform Session Manager window, on the toolbar, click the File Transfer icon. To transfer files between host computers, you must be in the tiled view. See “Navigating in a CrossPlatform session” on page 241. 2 Select the file that you want to transfer and drag it to the other host computer.
Connecting across multiple platforms Navigating in a CrossPlatform session To adjust the video rate during a CrossPlatform session 1 In the Preferences window, under Navigation, in the Set Video Rate bar, move the slider to adjust the video rate for the session. The lower the video rate setting, the longer it takes for the screen to refresh when an action occurs. 2 Click OK.
Connecting across multiple platforms Navigating in a CrossPlatform session 4 Click Save. 5 To prevent unauthorized users from opening the file and launching a session, in the Protect File with Password window, type a password. 6 Retype the password for confirmation. 7 Click OK. To open a connection file to start a CrossPlatform session 1 In the pcAnywhere CrossPlatform Session Manager window, on the File menu, click Open Connection File.
Chapter 12 Connecting from a Web browser This chapter includes the following topics: ■ About Symantec pcAnywhere Web Remote ■ About Web Remote setup ■ Ways to secure your Web Remote session ■ Ways to connect to a host through Web Remote ■ What you can do during a Web Remote session About Symantec pcAnywhere Web Remote Symantec pcAnywhere Web Remote lets you remotely connect to a waiting host through a Web browser. It is a thin client that provides remote control functionality only.
Connecting from a Web browser About Web Remote setup See “Ways to connect to a host through Web Remote” on page 255. Figure 12-1 shows the main window for Symantec pcAnywhere Web Remote. Figure 12-1 Symantec pcAnywhere Web Remote main window About Web Remote setup The Web Remote is a Java-based applet. It does not contain binary files or executable code, so you do not need to install the program. You can start the Web Remote directly from the pcAnywhere installation CD.
Connecting from a Web browser About Web Remote setup a browser page. You might receive a security message the first time that you start the Web Remote. You must verify that you trust the integrity of the applet to start the Web Remote. Before you start the Web Remote, ensure that your computer meets the system requirements. See “Symantec pcAnywhere system requirements” on page 31. Starting the Web Remote from the installation CD You can start the Web Remote from the Symantec pcAnywhere installation CD.
Connecting from a Web browser Ways to secure your Web Remote session To copy the Web Remote files 1 Insert the Symantec pcAnywhere CD into the CD-ROM drive. If the installation window does not appear automatically after you insert the pcAnywhere installation CD, manually run the setup program, and then continue with the installation procedures. See “Running the setup program manually” on page 42. 2 In the pcAnywhere installation window, click Browse CD.
Connecting from a Web browser Ways to secure your Web Remote session Authentication of logon credentials The Web Remote automatically uses symmetric encryption to secure the logon information if you are connecting to a host computer that is running Symantec pcAnywhere 11.5 or later. See “How the Web Remote secures the logon process” on page 251. Session encryption You can select the level of encryption that best suits your performance and security needs.
Connecting from a Web browser Ways to secure your Web Remote session About Web Remote encryption Encryption is a method of encoding or scrambling data to prevent unauthorized users from reading or tampering with the data. Modern methods of computer cryptography use complex mathematical algorithms to encrypt and decrypt data. The Web Remote uses encryption to ensure that the data that you send cannot be read or altered by unauthorized users while in transit.
Connecting from a Web browser Ways to secure your Web Remote session How the Web Remote works with differing encryption levels When you connect to a host computer that is running pcAnywhere 11.5 or later, the Web Remote automatically raises the encryption of the computer with the lower encryption level to match the encryption of the computer with the higher encryption level.
Connecting from a Web browser Ways to secure your Web Remote session ■ 3 Symmetric The Web Remote does not support connections to hosts that are running pcAnywhere 11.0.x or earlier when both the Web Remote and host computers are configured for symmetric encryption. See “How the Web Remote works with differing encryption levels” on page 253. In the Algorithm list, select one of the following: ■ RC4 ■ AES This option is only available for symmetric encryption.
Connecting from a Web browser Ways to connect to a host through Web Remote Editing port settings in Web Remote Symantec pcAnywhere Web Remote is configured to use ports 5631 (data port) and 5632 (status port). You must edit the port settings if you are connecting to a host computer that is using different port settings. To edit port settings 1 In the Symantec pcAnywhere Web Remote window, click Advanced.
Connecting from a Web browser Ways to connect to a host through Web Remote 5 In the Configure TCP/IP dialog box, in the Enter subnet to search box, type the subnet address that you want to search. To search a subnet, type the first three octets of the subnet. Then, type either .0 or .255 as the fourth octet. For example: 172.16.0.255 or 172.16.0.0 6 Click OK. 7 Double-click the host computer to which you want to connect.
Connecting from a Web browser What you can do during a Web Remote session What you can do during a Web Remote session When you establish a connection with a host, the Web Remote session window opens. Figure 12-2 shows the Web Remote session window. Figure 12-2 Web Remote session Table 12-1 lists the tasks that are available on the toolbar of the Web Remote session window during a Web Remote session. You can also access these options on the menu bar.
Connecting from a Web browser What you can do during a Web Remote session Web Remote tasks (continued) Table 12-1 Icon Option Description ezScroll Lets you scroll through the screen in any direction using the mouse. See “Using ezScroll to navigate during a Web Remote session” on page 259. Preferences Lets you change performance and navigation settings during a remote control session. See “Increasing video performance during a Web Remote session” on page 259.
Connecting from a Web browser What you can do during a Web Remote session ■ 3 Transfer your clipboard to the host's clipboard Click OK. Increasing video performance during a Web Remote session You can make changes to your video settings during a remote session to improve performance. To increase video performance during a Web Remote session 1 In the pcAnywhere Web Remote session window, on the menu bar, click View > Preferences.
Connecting from a Web browser What you can do during a Web Remote session To change the ezScroll shortcut key 1 In the Web Remote window, on menu bar, click View > Preferences. 2 In the Online Options dialog box, under Navigation, in the ezScroll hot key list, select the shortcut key that you want to use. The ezScroll is disabled by default. 3 Click OK. Ending a Web Remote session You can end a remote control session using several methods.
Chapter 13 Connecting from a mobile device This chapter includes the following topics: ■ About Symantec pcAnywhere Mobile ■ Symantec pcAnywhere Mobile installation ■ Ways to connect another computer from a mobile device ■ Navigating in the Symantec pcAnywhere Mobile session screen ■ Performing remote control tasks from a mobile device ■ Starting a remote management session in Symantec pcAnywhere Mobile ■ What you can do during a remote management session ■ Managing connection items on a mob
Connecting from a mobile device About Symantec pcAnywhere Mobile What you can do in Symantec pcAnywhere Mobile You can do the following tasks in pcAnywhere Mobile: Connect to another computer for remote control The remote control features in pcAnywhere Mobile let you connect to a host computer from your device and work as though you are sitting in front of it. See “Performing remote control tasks from a mobile device” on page 284.
Connecting from a mobile device Symantec pcAnywhere Mobile installation Symantec pcAnywhere Mobile installation Before you install pcAnywhere Mobile, you should do the following: ■ Ensure that your computer and device meet the minimum system requirements. ■ Synchronize your device with your Windows computer. For more information, see the documentation for your device.
Connecting from a mobile device Symantec pcAnywhere Mobile installation Table 13-2 Device system requirements (continued) Requirement Description RAM 32 MB Disk space 1 MB Network protocol TCP/IP If you have a previous version of Symantec pcAnywhere Mobile installed You can install the new version of pcAnywhere Mobile over an existing version.
Connecting from a mobile device Symantec pcAnywhere Mobile installation 3 In the main Symantec pcAnywhere installation panel, click View Other Installation Options. If the installation window does not appear automatically after you insert the pcAnywhere installation CD, manually run the setup program, and then continue with the installation procedures. See “Running the setup program manually” on page 42. 4 In the list of installation options, click Install Symantec pcAnywhere Mobile.
Connecting from a mobile device Symantec pcAnywhere Mobile installation 12 On your computer, in the Application Downloading Complete window, click OK. 13 In the Completed panel of the installation wizard, click Finish. When the installation is complete, you can use Symantec pcAnywhere Mobile on your device. To install Symantec pcAnywhere Mobile when your device is not connected to your computer 1 On the computer, start Microsoft ActiveSync.
Connecting from a mobile device Symantec pcAnywhere Mobile installation 10 In the Pending Application Install dialog box, click OK. Symantec pcAnywhere Mobile is installed on your device the next time that you synchronize your device with your computer. 11 In the Completed panel of the wizard, click Finish. To complete the installation process when you synchronize your device 1 Connect your device to your computer. Microsoft ActiveSync should start automatically.
Connecting from a mobile device Symantec pcAnywhere Mobile installation To use ActiveSync to uninstall Symantec pcAnywhere Mobile from your device 1 Connect your device to your computer. Microsoft ActiveSync should start automatically. If not, you must open the Microsoft ActiveSync program. 2 Ensure that pcAnywhere Mobile is not running on your device. 3 On your computer, in the Microsoft ActiveSync window, on the Tools menu, click Add/Remove Programs.
Connecting from a mobile device Ways to connect another computer from a mobile device Starting Symantec pcAnywhere Mobile Symantec pcAnywhere Mobile is installed in the Programs folder on your device so that you can access the program from the Programs screen. When you start pcAnywhere Mobile, the program is added to your task list on the Start menu. Symantec pcAnywhere Mobile remains in memory until you end the program. See “About closing Symantec pcAnywhere Mobile ” on page 293.
Connecting from a mobile device Ways to connect another computer from a mobile device Quick Connect You can use Quick Connect for one-time or infrequent connections to a host computer. See “Starting a mobile connection from Quick Connect” on page 278. User-defined connections You can create connection items for the host computers to which you connect frequently. See “Configuring a custom connection item on your mobile device” on page 270.
Connecting from a mobile device Ways to connect another computer from a mobile device 3 4 On the Properties screen, on the Host tab, do one of the following: ■ To select a host computer from a list of hosts that are running on your subnet, tap Select from available hosts. ■ To connect to a specific host computer without searching, tap Connect to specified host. Enter the computer name or IP address of the computer to which you want to connect.
Connecting from a mobile device Ways to connect another computer from a mobile device 5 On the following tabs, configure the options that you want to use: Auto Login You can include logon credentials to automatically log on to the host computer upon connection. If you do not provide this information, you will be prompted for your logon credentials upon connection. See “Including logon information in your mobile connections” on page 272.
Connecting from a mobile device Ways to connect another computer from a mobile device If the host computer is running Windows XP/2003 Server/2000/NT, the operating system might also prompt you for computer or network logon credentials. To include logon information in your mobile connections 1 On the main pcAnywhere Mobile screen, do one of the following: ■ To edit an existing connection item, in the connection items list, select the connection item.
Connecting from a mobile device Ways to connect another computer from a mobile device 3 In the IP Address box, enter the IP address of the Symantec pcAnywhere Gateway or Access Server through which you want to connect. 4 In the Password box, enter the pcAnywhere password that is needed to connect, if necessary. 5 If you want to connect to a specific group that is configured on the Access Server, in the Group box, type the name of the group.
Connecting from a mobile device Ways to connect another computer from a mobile device 2 3 On the Security tab, in the Encryption level list, select one of the following: None The session is not encrypted. However, Symantec pcAnywhere Mobile automatically uses symmetric encryption to secure the logon information as it is being transmitted to the host computer regardless of the encryption type that you select.
Connecting from a mobile device Ways to connect another computer from a mobile device 4 In the Key length list, select the appropriate key level. This option is only available for symmetric encryption. Larger key lengths provide stronger levels of security but might impact performance. 5 Check Deny lower encryption level to cancel the connection if the host computer is running pcAnywhere 11.0.x or earlier and the host computer is using a lower level of encryption.
Connecting from a mobile device Ways to connect another computer from a mobile device 2 ■ To edit an existing connection item, in the connection items list, select the connection item. ■ To create a new connection item, on the command bar, tap New. On the Properties screen, on the Ports tab, under Host data port, enter the data port number that the host computer is using. The Reset Default button returns the data port number to 5631, which is the default setting.
Connecting from a mobile device Ways to connect another computer from a mobile device Starting a mobile session from a custom connection item Connection items simplify the process of reconnecting to a host computer. The connection items that are listed on the main product screen store the connection and security settings that you selected when you configured a connection to a host computer. To start a mobile session from a custom connection item 1 Start pcAnywhere Mobile.
Connecting from a mobile device Ways to connect another computer from a mobile device To start a mobile connection from Quick Connect 1 Start pcAnywhere Mobile. 2 On the main product screen, in the connection items list, tap Quick Connect. 3 On the Properties screen, on the Host tab, do one of the following: 4 ■ To select a host computer from a list of hosts that are running on your subnet, tap Select from available hosts.
Connecting from a mobile device Navigating in the Symantec pcAnywhere Mobile session screen 5 On the following tabs, configure the options that you want to use: Auto Login You can include logon credentials to automatically log on to the host computer upon connection. If you do not provide this information, you will be prompted for your logon credentials upon connection. See “Including logon information in your mobile connections” on page 272.
Connecting from a mobile device Navigating in the Symantec pcAnywhere Mobile session screen Figure 13-2 shows the main pcAnywhere Mobile screen during a remote control session.
Connecting from a mobile device Navigating in the Symantec pcAnywhere Mobile session screen 3 Tap, hold, and drag the screen in the direction that you want to move. 4 Tap ezScroll again to cancel ezScroll. To navigate in the Symantec pcAnywhere Mobile session screen by using ezZoom 1 On the command bar, tap ezZoom. 2 Tap and drag the rectangular frame to the portion of the host screen that you want to view. When you release, the selected area is magnified.
Connecting from a mobile device Navigating in the Symantec pcAnywhere Mobile session screen To modify navigation preferences during a mobile session 1 On the command bar, tap Tools > Options. 2 On Options screen, on the Navigation tab, select any of the following: Start in ezZOOM Starts the remote control session with the magnified view option turned on and the top left corner of the screen framed for magnification. This option is only available when you are out of session.
Connecting from a mobile device Performing remote control tasks from a mobile device Performing remote control tasks from a mobile device You can perform the following remote control tasks on the host computer to which you are connected: Transfer Clipboard Lets you copy clipboard contents from the host clipboard to the device or vice versa. Send Ctrl+Alt+Del to Host Lets you send the Ctrl+Alt+Delete command to the host computer. Refresh Display Refreshes the screen display.
Connecting from a mobile device What you can do during a remote management session the connection, pcAnywhere prompts you for the caller logon credentials. Once these credentials are validated, you might be prompted by the operating system for computer or network logon credentials, depending on how the host computer is configured.
Connecting from a mobile device What you can do during a remote management session To view or change program status from a mobile device 1 Connect to a host computer. 2 On the main session screen, on the command bar, tap Actions > Remote Management > Task Manager. If you started the connection in Remote Management mode, the session opens in the Task Manager window.
Connecting from a mobile device What you can do during a remote management session To stop a process from a mobile device 1 Connect to a host computer. 2 On the main session screen, on the command bar, tap Actions > Remote Management > Task Manager. If you started the connection in Remote Management mode, the session opens in the Task Manager window.
Connecting from a mobile device What you can do during a remote management session ■ 3 To open a folder or a document, enter the exact path to the folder or document that you want to open. To close the Task Manager screen, on the title bar, click OK. Locking your computer or logging off a user from a mobile device You can remotely lock a host computer or log off the user who is logged on. The remote management session ends after you send the command.
Connecting from a mobile device What you can do during a remote management session To prompt users before sending a logoff command from a mobile device 1 On the Current host state screen, under Options, tap Prompt user. 2 To include a message in the prompt, under Message to display, enter the text that you want to send. 3 To give users the option to cancel the restart or shut down command, tap Allow user to cancel. 4 Select the number of seconds that the user has to respond to the prompt.
Connecting from a mobile device What you can do during a remote management session To restart or shut down a host computer from a mobile device 1 Connect to a host computer. 2 On the main session screen, on the command bar, tap Actions > Remote Management > Change Computer State. If you started the connection in Remote Management mode, the session opens in the Task Manager window. On the title bar, tap OK to return to the main session screen.
Connecting from a mobile device What you can do during a remote management session unsupported command that is not included in the exclusion list. Symantec pcAnywhere Mobile lets you manage the exclusion list by adding or removing commands. This includes custom key mapping, executable commands, and other user-defined commands. To run DOS commands from a mobile device 1 Connect to a host computer. 2 On the main session screen, on the command bar, tap Actions > Remote Management > Command Prompt.
Connecting from a mobile device Managing connection items on a mobile device To end a mobile session 1 On the command bar, tap Actions > End Session. 2 In the confirmation window, tap Yes to confirm the action. Managing connection items on a mobile device Symantec pcAnywhere Mobile lets you manage your remote connection items in the following ways: ■ Rename a connection item to better identify the host to which you are connecting. See “Renaming a connection item on a mobile device” on page 292.
Connecting from a mobile device About closing Symantec pcAnywhere Mobile To copy a connection item on a mobile device 1 On the main pcAnywhere Mobile screen, in the connection items list, tap and hold on the connection item that you want to copy. 2 Tap Create Copy. 3 Rename the new connection item. 4 Modify the configuration settings as needed. See “Configuring a custom connection item on your mobile device” on page 270.
Connecting from a mobile device About closing Symantec pcAnywhere Mobile conserve the memory space on your device. You must close pcAnywhere Mobile before you can uninstall or reinstall the product. Before you close pcAnywhere Mobile, ensure that you have ended any pcAnywhere Mobile sessions that are running. See “Ending a mobile session” on page 291. For more information about stopping a program that is running in memory, see the documentation for your device.
Chapter 14 Managing Symantec pcAnywhere Gateway This chapter includes the following topics: ■ About Symantec pcAnywhere Gateway ■ Installing Symantec pcAnywhere Gateway ■ About the Gateway Manager About Symantec pcAnywhere Gateway Symantec pcAnywhere Gateway facilitates the process of finding and connecting to host computers that are behind a firewall, router, or other Network Address Translation (NAT) device.
Managing Symantec pcAnywhere Gateway Installing Symantec pcAnywhere Gateway Figure 14-1 How Gateway connections work Remote computers Host computers Internet Router (NAT) Gateway See “Editing port settings for pcAnywhere Gateway ” on page 302. Symantec pcAnywhere and Symantec pcAnywhere Gateway are configured to use ports 5631 (TCP data port) and 5632 (UDP status port).
Managing Symantec pcAnywhere Gateway About the Gateway Manager 5 Accept the terms of the license agreement, and then click Next. 6 In the Destination Folder panel, do one of the following: 7 8 ■ To install pcAnywhere Gateway in the default data directory, click Next. ■ To change the installation directory, click Change. In the Change Current Destination Folder panel, browse to the folder location in which you want to install Symantec pcAnywhere Gateway, and then click OK.
Managing Symantec pcAnywhere Gateway About the Gateway Manager Figure 14-2 Gateway Manager window Starting pcAnywhere Gateway Symantec pcAnywhere Gateway is installed in the Windows Program Files folder by default. During installation, pcAnywhere Gateway optionally lets you place a program icon on the Windows desktop from which you can open the program. You can also open pcAnywhere Gateway from the Windows Start menu.
Managing Symantec pcAnywhere Gateway About the Gateway Manager Changing the launch preferences The Symantec pcAnywhere Gateway service is configured to automatically launch when you start Windows. The Gateway icon automatically appears in the Windows system tray when you start Windows. You can change these settings. To change the launch settings 1 In the Gateway Manager window, on the Edit menu, click Preferences.
Managing Symantec pcAnywhere Gateway About the Gateway Manager To hide the pcAnywhere Gateway computer from search results 1 In the Gateway Manager window, on the Edit menu, click Preferences. 2 In the Preferences window, on the Security tab, uncheck Display Gateway in TCP/IP search results. 3 Select OK. You must restart the Gateway service for this change to take effect.
Managing Symantec pcAnywhere Gateway About the Gateway Manager Logging Gateway events to the Windows Event Viewer You can send information about events that occurred during a session to the Windows Event Viewer. You can log event information on another computer so that others can access it. You can protect the security of the files by sending log files to a secure, central server. To log Gateway events to the Windows Event Viewer 1 In the Gateway Manager window, on the Edit menu, click Preferences.
Managing Symantec pcAnywhere Gateway About the Gateway Manager Editing port settings for pcAnywhere Gateway Symantec pcAnywhere Gateway is configured to use ports 5631 (TCP data port) and 5632 (UDP status port) by default. If you change the port setting for pcAnywhere Gateway, you must also change the port settings of all of the pcAnywhere hosts that you want pcAnywhere Gateway to discover.
Managing Symantec pcAnywhere Gateway About the Gateway Manager Choosing how pcAnywhere Gateway discovers hosts You can choose the User Datagram Protocol (UDP) traffic level setting that pcAnywhere Gateway uses to search for pcAnywhere hosts. To choose how pcAnywhere Gateway discovers hosts 1 In the Gateway Manager window, on the Edit menu, click Preferences.
Managing Symantec pcAnywhere Gateway About the Gateway Manager For more information, see the Symantec pcAnywhere Access Server Implementation Guide. To dock to a Symantec pcAnywhere Access Server 1 In the Gateway Manager window, on the Edit menu, click Preferences. 2 In the Preferences window, on the Access Server tab, check Dock to an Access Server. 3 In the Name or IP Address box, type the name or IP address of the pcAnywhere Access Server. 4 In the Password box, type the password.
Index Numerics .bhf files 69 .chf files 91 .csv files 227 .log files 227 .rcd files 228, 230 .
Index command queue files (continued) renaming files 159 renaming folders 159 reordering operations 174 running 184 saving 183 selecting end-of-session options 177 selecting file handling options 176 command queue sessions disconnecting automatically 178 locking host computer 179 logging off user 179 pausing 182 rearranging operations 182 removing operations 182 restarting host computer 180 scheduling automatically 186 shutting down host computer 180 starting from pcAnywhere 184 Common ISDN Applicatio
Index E encryption about 205, 252 configuring 253 connecting using differing encryption 253 during with Quick Connect sessions 112 encryption levels 207 on pcAnywhere Mobile 274 on the Web Remote 252 pcAnywhere encoding 207, 252 performance trade-offs 206 public-key about 206 certificate store 211 certificates 210–211 configuring 210, 213 digital certificates 212 symmetric 252 configuring 208 understanding 205 error checking 68 Event Log 147, 301 event logging generating reports 227 logging events in Windo
Index Gateway (continued) launch settings 299 preferences 297 removing subnets 303 securing 300 stopping the service 304 using a modem 302 global options 63 graphics 122 H high-bandwidth 120 History 58, 70 Home tab about 61 closing upon connection 56 host finding on a network 255 restarting 258 ways to connect to 255 Host Assessment Tool 215 host computer blocking connections 200 customizing port numbers 77 finding on a network 111, 255 locking 149, 288 locking at startup 81 logging off user 149, 288
Index installation (continued) modifying settings 44 options 36 over previous versions 40 pcAnywhere Mobile 263–264 preparation for 31 setup program 42 system requirements 31 uninstalling Symantec pcAnywhere 45 user rights 35 installation packages 31 Integrated Services Digital Network.
Index network connections (continued) customizing (continued) port ranges 98 customizing port numbers 99 finding hosts 111 firewalls 25, 97 selecting network card 76 Network/Cable/DSL connection item host 70 remote 92 Novell Bindery 192 Novell Directory Services (NDS) 192, 251 Novell LDAP 192 NT authentication 192 null cables 79, 103 O OLE Automation 38 online options 258 Open Directory 131 P Package Deployment Tool 38 package installations 42 PAM Authentication 131 parallel connections 79 parallel
Index Q Quick Connect 111 Quick Deploy and Connect about 124 configuring deployment security options for Linux 132 initial properties 127, 130 how to connect 125 modifying host properties 134 reconnecting to host 133 using in WinPE 135 R Readme file 31 Registry Editor 146 Remote Access Services (RAS) 25, 75, 97 remote computer customizing port numbers 99 role 23 remote connection items configuring a start mode 60 creating using advanced properties 94 using wizard 93 using preconfigured 92 remote connectio
Index security assessing on host 215 protecting caller accounts 215 protecting connection items 214 understanding performance trade-offs 206 serial connections 79 serial ID 254 serial ports 67, 103 services changing logon properties 144 changing startup mode 144 starting or stopping 143 viewing 143, 145 Session Manager about 60 background colors 121 customizing navigation bar options 62 navigation bar resizing 63 showing 63 remote control 117 tabbed view 61 session security 250 sessions 84, 109 See al
Index telephone modem. See TAPI 77 Telephony API.
