2021

Table Of Contents
Fix unresolved risks detected during a scan
1
Start Norton.
If you see the My Norton window, next to Device Security, click Open.
2
In the Norton main window, double-click Security, and then click History.
3
In the Security History window, in the Show drop-down list, select Unresolved Security
Risks.
4
Select a risk in the list if there are unresolved risks displayed.
5
Follow the Recommended Action in the Details pane.
Note: Sometimes, you may need to restart your computer after Norton removes a security risk.
If Norton prompts you to restart your computer, you should save any open files, and then
restart your computer.
Note: Run Norton Power Eraser if you think your system is infected. Norton Power Eraser is
a powerful malware removal tool that eliminates the security risks that are difficult to remove.
For more information, See “Run Norton scans to check for threats on your PC” on page 27.
Act on quarantined risks or threats
Quarantined items are isolated from the rest of your computer so that they cannot spread or
infect your computer. If you have an item that you think is infected, but is not identified as a
risk by Norton, you can manually put the item in Quarantine. You can also restore an item
from quarantine if you think it is a low risk. Norton does not repair the item that you restore.
However, Norton can disinfect the restored items during the subsequent scans.
Restore an item from quarantine
1
Start Norton.
If you see the My Norton window, next to Device Security, click Open.
2
In the Norton main window, double-click Security, and then click History.
3
In Security History window, in the Show drop-down list, select the Quarantine category.
4
Select an item that you want to manage.
5
In the Details pane, click Options.
You can use the More Options link to view more details about the item before you select
an action for it. The link opens the File Insight window that contains more information
about the risk.
6
In the Threat Detected window, choose one of the following options:
22Understand and respond to threats
Act on quarantined risks or threats