User Guide
Norton Internet Security™ User Guide The software described in this book is furnished under a license agreement and may be used only in accordance with the terms of the agreement. Documentation version 15.0 Copyright © 2007 Symantec Corporation. All rights reserved.
Symantec Software License Agreement Norton Internet Security™ SYMANTEC SOFTWARE SERVICE LICENSE AGREEMENT IMPORTANT: PLEASE READ THE TERMS AND CONDITIONS OF THIS LICENSE AGREEMENT (“LICENSE AGREEMENT”) CAREFULLY BEFORE USING THE SOFTWARE (AS DEFINED BELOW).
D. permanently transfer all of Your rights in the Software granted under this License Agreement to another person or entity, provided that You retain no copies of the Software and the transferee agrees to the terms of this License Agreement. Partial transfer of Your rights under this License Agreement shall not be permitted.
success rate. This information will not be correlated with any personally identifiable information. · Information on potential security risks as well as URLs of websites visited that the Software deems potentially fraudulent. The URLs could contain personally identifiable information that a potentially fraudulent website is attempting to obtain without Your permission.
YOU SPECIFIC LEGAL RIGHTS. YOU MAY HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE AND COUNTRY TO COUNTRY. 7. Disclaimer of Damages: SOME STATES AND COUNTRIES DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE BELOW LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
Technical Support: In connection with Your use of the Software You may choose to access certain technical support features that may be offered from within the Software, which may include live chat with a technical support agent and/or assistance from a technical support agent via remote computer access (any such technical support offered from within the Software shall be referred to in this License Agreement as the “Technical Support”).
Contents Chapter 1 Installation Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Installing and activating Norton Internet Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 If the opening panel does not appear . . . . . . . . . . . . . . 12 Chapter 2 Getting started Starting Norton Internet Security . . . . . . . . . . . . . . . . . . Activating your product . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents
Installation 1 This chapter includes the following topics: 1 Before you begin 1 Installing and activating Norton Internet Security 1 If the opening panel does not appear Before you begin Before you begin, you should close all open programs on your computer and ensure that you are connected to the Internet. Norton Internet Security contains an antivirus program. If you have other antivirus programs that are installed on your computer, an uninstall panel may appear to help you remove them.
Installation Installing and activating Norton Internet Security Installing and activating Norton Internet Security You can install Norton Internet Security from a CD or from a file that you download. To install and activate Norton Internet Security 1 See “If the opening panel does not appear” on page 12. Do one of the following: 1 If you install from a CD, insert the CD into the CD-ROM drive. 1 If you downloaded your copy of Norton Internet Security, double-click the file that you downloaded.
Installation If the opening panel does not appear 13 To start the installation from the product CD 1 On your desktop, double-click My Computer. 2 In the My Computer window, double-click the icon for your CD-ROM drive. 3 In the list of files, double-click CDStart.
Installation If the opening panel does not appear
Getting started 2 This chapter includes the following topics: 1 Starting Norton Internet Security 1 Activating your product 1 Exploring the main window 1 Viewing the status of your protection categories 1 About the Security Status indicator 1 For more information Starting Norton Internet Security See “Responding to Security Status indicators ” on page 22. Norton Internet Security protects any computer on which it is installed. You do not have to start the program to be protected.
Getting started Activating your product To start Norton Internet Security 4 Do one of the following: 1 In the Windows notification area, double-click the Norton Internet Security icon. 1 On the Windows taskbar, click Start > All Programs > Norton Internet Security > Norton Internet Security. Activating your product If you did not activate your product during installation, you will receive an Activation Needed alert regularly until you activate the product.
Getting started Exploring the main window 17 If you cannot activate your product If you cannot connect to the Symantec servers to activate your product, first check to see if you have parental control software, either installed or through your ISP, that might be blocking the connection. A connectivity problem may occur if you use parental control software.
Getting started Exploring the main window 2 On the top of the main window, click the link that you want to explore.
Getting started Exploring the main window 3 On the left side of the main window, click the option that you want to explore.
Getting started Viewing the status of your protection categories 4 In the center of the window, click the option bar that you want to explore.
Getting started About the Security Status indicator 21 3 Optionally, do any of the following: 1 To view more details about the security status of an item, click the item. 1 To fix the status of an item that affects your system's overall health evaluation, click the item, and then click Fix. 1 To ignore the status of an item that affects your system's overall health evaluation, click the item, and then click Ignore. 1 To monitor a security item that has been ignored, click the item, and then click Monitor.
Getting started About the Security Status indicator A Security Status indicator appears on the left side of the main window. The status levels are as follows: Secure No action is required on your part. Attention Some issues require your attention, but your computer is not at risk. At Risk Some issues threaten your computer's data or its ability to perform effectively.
Getting started For more information 23 For more information The product documentation helps you use Norton Internet Security. You can find the information that you need on your computer and on the Symantec Web site. Accessing Help Help is available throughout your Symantec product. Help provides links to information that assists you with the specific tasks that you want to complete. The online Help provides a guide to all of the product features and tasks that you can complete.
Getting started For more information Accessing the user guide PDF w You can find the Norton Internet Security User Guide on the CD in PDF format. You must have Adobe® Reader® installed on your computer to read the PDF. If you purchased this product as a download, the PDF and Adobe Reader are not included. You must download the PDF from the Symantec Web site and Adobe Reader from the Adobe Web site. To install Adobe Reader from the CD 1 Insert the CD into the CD-ROM drive.
Getting started For more information 25 To access the Symantec Web site from the Reports & Statistics section 1 In the main window, click the Norton Internet Security tab, and then click the Reports & Statistics bar. 2 Click View Online Virus Encyclopedia. To access the Symantec Web site in your browser 1 Open your Web browser. 2 Go to the following URL: \www.symantec.
Getting started For more information
Responding to emergencies 3 This chapter includes the following topics: 1 If your product won't install 1 If you suspect that your computer is infected with a virus If your product won't install The Pre-Install Scan checks your computer for risks that may prevent successful installation. If you do not run the Pre-Install Scan, your installation may fail. If this occurs, you must begin installation again and run the Pre-Install Scan as directed.
Responding to emergencies If you suspect that your computer is infected with a virus w 5 Press Delete. If you are not sure which files should be deleted, move them to a different folder. 6 Close the temp folder window. If you suspect that your computer is infected with a virus If you cannot run the Pre-Install Scan, but you can connect to the Internet, you can run virus detection from the Symantec Security Response Web site.
Service and support solutions About online support Symantec One Click Support offers a range of technical support and customer service options. You can access these options by clicking the Help & Support link anywhere in the product. If you cannot access One Click Support, then you can access our support options by pointing your Web browser to the following address: www.symantec.com/techsupp/ Under the Home & Home Office section, select your product.
Service and support solutions Support for old and discontinued versions If you cannot access phone support by using One Click Support, then you can access our phone support options by pointing your Web browser to the following address: www.symantec.com/techsupp/ Under the Home & Home Office section, select your product. Then, from the list of options, choose the item that best describes your issue.
Service and support solutions Worldwide service and support 31 When you run LiveUpdate near the end of your subscription period, you are prompted to subscribe for a nominal charge. Follow the instructions on the screen to renew. When you renew your subscription, the protection updates and new product features are available throughout the subscription period. Please note that features may be added, modified, or removed during this period. Worldwide service and support Support solutions vary by country.
Service and support solutions Worldwide service and support Region Contact information Europe, Middle East, and Africa 1 Symantec Ltd Consumer Services & Support PO Box 5689 Blanchardstown Dublin 15 Ireland http://www.symantec.com/en/uk/home_homeoffice/ support/index.jsp Latin America 1 Symantec Brasil Sevico e Suporte Symantec Caixa Postal 3037 CEP 06210-970 Brasil 1 Portuguese language support: http://www.symantec.com/pt/br/home_homeoffice/ support/index.
Index A activation activating 12 alerts 16 phone 17 procedure 16 activation problems 17 Adobe Reader installing 24 using to view PDF 24 Attention 21 installation (continued) from downloaded copy 12 problems 27–28 installation problems 12 installing 12 Internet 21 M Help accessing 23 printing 23 Symantec service and support 29 main window features 17 Help 17 Help & Support 18 Leave Feedback 18 Network Map 19 Norton Account 18 options 17 Reports & Statistics 20 Run LiveUpdate 19 Scan Now 19 Security Stat
Index Norton Internet Security (continued) main window 17 starting 15 Norton Protection Center protection categories 20 Security Status indicator 21 status levels 21 troubleshooting (continued) technical support 29 O V options 19 P phone activation 17 Pre-Install Scan problems running 27 S scans Symantec Security Check 28 Service and Support 29 status indicators Media Center 22 responding to 22 Subscription and account information 24 Symantec Security Check 28 Symantec Web site accessing from Rep
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