2005
Table Of Contents
- Norton Internet Security™ 2005 User’s Guide
- Contents
- 1. Installation
- 2. Feature summary
- 3. Getting started
- 4. Responding to emergencies
- 5. Frequently asked questions
- Explore the Symantec service and support Web site
- How can I find the version number?
- If you need to uninstall
- Troubleshoot virus and threat protection
- Troubleshoot security protection
- Does Norton Internet Security work with my ISP’s proxy server?
- Can Norton Internet Security protect a Web server?
- Can Norton Internet Security protect an FTP server?
- What is wrong with this Web site?
- Why can’t I post information online?
- Why did an email message I sent never arrive?
- Why won’t a program connect to the Internet?
- Why doesn’t Norton Internet Security notify me before letting programs access the Internet?
- Why can’t I print to a shared printer or connect to a computer on my local network?
- Why can’t I connect to the Internet via my cable modem?
- How can a Web site get my browser information?
- Troubleshoot Norton AntiSpam
- Why do I still receive spam?
- How will email messages from addresses on my Blocked list be handled?
- What if I mistakenly put an address on the Blocked list?
- Why did an email message someone sent me never arrive?
- Does Norton AntiSpam check for email-borne viruses?
- Why does so much spam include clusters of meaningless characters?
- How do I keep my spam protection updated?
- Why do I need a subscription to spam definitions?
- Troubleshoot Ad Blocking
- Troubleshoot LiveUpdate
- Service and support solutions
- Index
Frequently asked questions
Troubleshoot LiveUpdate
66
Troubleshoot LiveUpdate
Check here for possible solutions to issues that might
arise with LiveUpdate.
What if I can’t use LiveUpdate?
When new updates become available, Symantec posts
them on the Symantec Web site. If you can’t run
LiveUpdate, you can obtain new updates from the
Symantec Web site.
To obtain updates from the Symantec Web site
1 On the Internet, go to securityresponse.symantec.com
2 Follow the links to obtain the type of update that you
need.
What if I run LiveUpdate on an internal network?
If you run LiveUpdate on a computer that is connected to
a network that is behind a company firewall, your
network administrator might set up an internal
LiveUpdate server on the network. LiveUpdate should
find this location automatically.
If you have trouble connecting to an internal LiveUpdate
server, contact your network administrator.
Why is Automatic LiveUpdate having problems
connecting?
Automatic LiveUpdate does not recognize proxy settings
that are configured in the Internet Options Control Panel.
To ensure that your proxy settings are used by Automatic
LiveUpdate, you must configure them in the Symantec
LiveUpdate Control Panel.
NIS2005.book Page 66 Sunday, August 1, 2004 3:24 PM