2005
Table Of Contents
- Norton Internet Security™ 2005 User’s Guide
- Contents
- 1. Installation
- 2. Feature summary
- 3. Getting started
- 4. Responding to emergencies
- 5. Frequently asked questions
- Explore the Symantec service and support Web site
- How can I find the version number?
- If you need to uninstall
- Troubleshoot virus and threat protection
- Troubleshoot security protection
- Does Norton Internet Security work with my ISP’s proxy server?
- Can Norton Internet Security protect a Web server?
- Can Norton Internet Security protect an FTP server?
- What is wrong with this Web site?
- Why can’t I post information online?
- Why did an email message I sent never arrive?
- Why won’t a program connect to the Internet?
- Why doesn’t Norton Internet Security notify me before letting programs access the Internet?
- Why can’t I print to a shared printer or connect to a computer on my local network?
- Why can’t I connect to the Internet via my cable modem?
- How can a Web site get my browser information?
- Troubleshoot Norton AntiSpam
- Why do I still receive spam?
- How will email messages from addresses on my Blocked list be handled?
- What if I mistakenly put an address on the Blocked list?
- Why did an email message someone sent me never arrive?
- Does Norton AntiSpam check for email-borne viruses?
- Why does so much spam include clusters of meaningless characters?
- How do I keep my spam protection updated?
- Why do I need a subscription to spam definitions?
- Troubleshoot Ad Blocking
- Troubleshoot LiveUpdate
- Service and support solutions
- Index
Frequently asked questions
Troubleshoot security protection
58
What is wrong with this Web site?
If you cannot connect to a Web site with Norton Internet
Security turned off, there might be a problem with the
Internet or your Internet service provider. If your
connection is working, it’s possible a Norton Internet
Security feature is preventing you from viewing the site.
Why can’t I post information online?
If you are unable to post information to a Web site, it may
be because Privacy Control is blocking the information.
Check the Private Information list to see if the
information that you are trying to enter is being blocked.
Why did an email message I sent never arrive?
If you choose to block an email message containing
private information, Norton Internet Security
immediately deletes the email message. Your email
program will indicate that the message was sent, but the
recipient will not receive it.
Problem Solution
It could be Cookie
Blocking
Many Web sites require that cookies be enabled on your
computer to display correctly.
It could be
Parental Control
If you have set up Parental Control to block certain
categories of Web sites, it may be blocking the site that
you are attempting to view. When Parental Control blocks
a site, it always displays a message telling you that the
site is blocked.
It could be a
firewall rule
A firewall rule might be blocking the Web site. When this
happens, you will usually see a message saying that you
could not connect.
It could be ActiveX
or Java blocking
Some Web sites display only ActiveX controls or Java
applets. If you are blocking them, nothing appears on
these sites.
It could be Content
Blocking
Sometimes blocking content on the Internet prevents an
entire Web site from appearing in your browser.
NIS2005.book Page 58 Sunday, August 1, 2004 3:24 PM