2005
Table Of Contents
- Norton Internet Security™ 2005 User’s Guide
- Contents
- 1. Installation
- 2. Feature summary
- 3. Getting started
- 4. Responding to emergencies
- 5. Frequently asked questions
- Explore the Symantec service and support Web site
- How can I find the version number?
- If you need to uninstall
- Troubleshoot virus and threat protection
- Troubleshoot security protection
- Does Norton Internet Security work with my ISP’s proxy server?
- Can Norton Internet Security protect a Web server?
- Can Norton Internet Security protect an FTP server?
- What is wrong with this Web site?
- Why can’t I post information online?
- Why did an email message I sent never arrive?
- Why won’t a program connect to the Internet?
- Why doesn’t Norton Internet Security notify me before letting programs access the Internet?
- Why can’t I print to a shared printer or connect to a computer on my local network?
- Why can’t I connect to the Internet via my cable modem?
- How can a Web site get my browser information?
- Troubleshoot Norton AntiSpam
- Why do I still receive spam?
- How will email messages from addresses on my Blocked list be handled?
- What if I mistakenly put an address on the Blocked list?
- Why did an email message someone sent me never arrive?
- Does Norton AntiSpam check for email-borne viruses?
- Why does so much spam include clusters of meaningless characters?
- How do I keep my spam protection updated?
- Why do I need a subscription to spam definitions?
- Troubleshoot Ad Blocking
- Troubleshoot LiveUpdate
- Service and support solutions
- Index
Frequently asked questions
Troubleshoot virus and threat protection
53
Why is Norton AntiVirus unable to repair my
infected files?
If Norton AntiVirus cannot repair your infected files, you
may not have the most current virus protection on your
computer. Update your virus definitions regularly to
protect your computer from the latest viruses.
If, after using LiveUpdate, the virus cannot be removed,
the file may be corrupted, or contain a new virus. Do one
of the following:
1 Quarantine the file and submit it to Symantec.
1 Replace the infected file with a clean copy, if one
exists, and delete the infected file.
Why am I unable to receive email messages?
If you are using a firewall, it may block access to the
Internet features of Norton AntiVirus and prevent receipt
of Email messages.
You can temporarily turn off email protection and
attempt to download your email messages again.
To temporarily turn off incoming email protection
1 In the main window, click Options.
If a menu appears, click Norton AntiVirus.
2 In the Options window, under Internet, click Email.
3 Uncheck Scan incoming Email.
4 Click OK.
5 Download your email messages.
6 Check Scan incoming Email to turn email protection
back on.
Your email client may have timed out. Make sure that
timeout protection is turned on.
If you continue to experience problems downloading
email messages, turn off email protection.
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