2005
Table Of Contents
- Norton Internet Security™ 2005 User’s Guide
- Contents
- 1. Installation
- 2. Feature summary
- 3. Getting started
- 4. Responding to emergencies
- 5. Frequently asked questions
- Explore the Symantec service and support Web site
- How can I find the version number?
- If you need to uninstall
- Troubleshoot virus and threat protection
- Troubleshoot security protection
- Does Norton Internet Security work with my ISP’s proxy server?
- Can Norton Internet Security protect a Web server?
- Can Norton Internet Security protect an FTP server?
- What is wrong with this Web site?
- Why can’t I post information online?
- Why did an email message I sent never arrive?
- Why won’t a program connect to the Internet?
- Why doesn’t Norton Internet Security notify me before letting programs access the Internet?
- Why can’t I print to a shared printer or connect to a computer on my local network?
- Why can’t I connect to the Internet via my cable modem?
- How can a Web site get my browser information?
- Troubleshoot Norton AntiSpam
- Why do I still receive spam?
- How will email messages from addresses on my Blocked list be handled?
- What if I mistakenly put an address on the Blocked list?
- Why did an email message someone sent me never arrive?
- Does Norton AntiSpam check for email-borne viruses?
- Why does so much spam include clusters of meaningless characters?
- How do I keep my spam protection updated?
- Why do I need a subscription to spam definitions?
- Troubleshoot Ad Blocking
- Troubleshoot LiveUpdate
- Service and support solutions
- Index
Responding to emergencies
If your computer won’t start
46
If your computer won’t start
If you have a virus or threat on your computer, you need
to start the computer from an uninfected disk to remove
the virus.
Scan for viruses using the CD
w
You might need to change your computer’s BIOS Setup
options to start from the CD-ROM drive. To do so, see the
documentation that came with your computer.
To start from the CD and scan for viruses
1 Insert the CD into the CD-ROM drive.
2 Restart your computer.
Your computer displays the following information:
2 1 Boot from Hard Drive
2 2 Boot from CD-ROM
3 Press 2 Boot from CD-ROM to restart from the CD.
After the computer restarts, the Emergency program
automatically begins to scan for and remove viruses.
4 When Norton AntiVirus has finished scanning,
remove the CD from your CD-ROM drive.
Suggestion For more information
Restart from the CD and scan your
computer’s hard disk for viruses.
See “Scan for viruses using the CD” on
page 46.
If you have access to another
computer, create a set of Emergency
Disks and start your computer from
the Emergency Disks.
See “Create Emergency Disks” on
page 47.
See “If you need to use Emergency
Disks” on page 48.
NIS2005.book Page 46 Sunday, August 1, 2004 3:24 PM