2005
Table Of Contents
- Norton Internet Security™ 2005 User’s Guide
- Contents
- 1. Installation
- 2. Feature summary
- 3. Getting started
- 4. Responding to emergencies
- 5. Frequently asked questions
- Explore the Symantec service and support Web site
- How can I find the version number?
- If you need to uninstall
- Troubleshoot virus and threat protection
- Troubleshoot security protection
- Does Norton Internet Security work with my ISP’s proxy server?
- Can Norton Internet Security protect a Web server?
- Can Norton Internet Security protect an FTP server?
- What is wrong with this Web site?
- Why can’t I post information online?
- Why did an email message I sent never arrive?
- Why won’t a program connect to the Internet?
- Why doesn’t Norton Internet Security notify me before letting programs access the Internet?
- Why can’t I print to a shared printer or connect to a computer on my local network?
- Why can’t I connect to the Internet via my cable modem?
- How can a Web site get my browser information?
- Troubleshoot Norton AntiSpam
- Why do I still receive spam?
- How will email messages from addresses on my Blocked list be handled?
- What if I mistakenly put an address on the Blocked list?
- Why did an email message someone sent me never arrive?
- Does Norton AntiSpam check for email-borne viruses?
- Why does so much spam include clusters of meaningless characters?
- How do I keep my spam protection updated?
- Why do I need a subscription to spam definitions?
- Troubleshoot Ad Blocking
- Troubleshoot LiveUpdate
- Service and support solutions
- Index
Responding to emergencies
What to do if a virus is found
42
What to do if a virus is found
w If after reviewing the information in this chapter, you
have not resolved your problem, see “Frequently asked
questions” on page 49.
Viruses can be found during a manual or scheduled scan
or by Auto-Protect when you perform an action with an
infected file. Threats and security risks can appear
during an instant messenger session, when sending an
email message, or during a manual or scheduled scan.
If Norton AntiVirus finds a virus or a file containing a
virus or a potential security risk on your computer, there
are several possible resolutions to the problem:
See “Use online
Help” on page 17.
The online Help contains more information about this
feature.
Resolution Action
Fix infection Removes the virus from the file or if the threat is a worm
or Trojan horse, deletes the file.
Quarantine
infection
Makes the file inaccessible by any program other than a
Symantec antivirus program.
You cannot accidentally open the file and spread the
virus, but you can still evaluate it for possible
submission to Symantec.
Delete infection Removes the virus from your computer by deleting the
file that contains the virus, worm, or Trojan horse. Delete
should be used only if the file cannot be repaired or
quarantined.
Manual Removal Lists infections that Norton AntiVirus is unable to
automatically remove. However, the Manual Removal
window lets you launch the Symantec Web site for a tool
or instructions to remove these infections.
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