2005
Table Of Contents
- Norton Internet Security™ 2005 User’s Guide
- Contents
- 1. Installation
- 2. Feature summary
- 3. Getting started
- 4. Responding to emergencies
- 5. Frequently asked questions
- Explore the Symantec service and support Web site
- How can I find the version number?
- If you need to uninstall
- Troubleshoot virus and threat protection
- Troubleshoot security protection
- Does Norton Internet Security work with my ISP’s proxy server?
- Can Norton Internet Security protect a Web server?
- Can Norton Internet Security protect an FTP server?
- What is wrong with this Web site?
- Why can’t I post information online?
- Why did an email message I sent never arrive?
- Why won’t a program connect to the Internet?
- Why doesn’t Norton Internet Security notify me before letting programs access the Internet?
- Why can’t I print to a shared printer or connect to a computer on my local network?
- Why can’t I connect to the Internet via my cable modem?
- How can a Web site get my browser information?
- Troubleshoot Norton AntiSpam
- Why do I still receive spam?
- How will email messages from addresses on my Blocked list be handled?
- What if I mistakenly put an address on the Blocked list?
- Why did an email message someone sent me never arrive?
- Does Norton AntiSpam check for email-borne viruses?
- Why does so much spam include clusters of meaningless characters?
- How do I keep my spam protection updated?
- Why do I need a subscription to spam definitions?
- Troubleshoot Ad Blocking
- Troubleshoot LiveUpdate
- Service and support solutions
- Index
Getting started
Activate your product
34
Check for connectivity blocking
A connectivity problem can occur if you are using
parental control software or are using an ISP that
provides parental controls. If you suspect that parental
controls are blocking the connection, configure the
parental controls so that they do not block the activation
procedure. You will need to log in to your parental control
software as an administrator, or log in to the Internet
through your ISP as an administrator, to change your
configuration.
Activate by phone
If parental controls are not the problem, or if you cannot
reconfigure your parental controls to resolve the issue,
you can activate by phone.
To activate by phone
1 Disconnect from the Internet.
2 Attempt activation again.
3 After the connection fails (which could take a minute
or two), select Activate my software by phone, then
click Next.
4 Follow the prompts provided.
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