4.0

3
Click Technical Support.
4
In the menu, choose your product and version and
click the arrow.
5
From the list of options, choose the item that best
describes your issue.
6
You should print the solution, in case you need to
leave the page or restart the computer.
7
If the detailed solution does not resolve your
question or problem, then you can contact Norton
Support by using email or phone.
About phone support
If you have a question or problem that you cannot
resolve on the support Web site by yourself, the site
provides a link to information about phone support.
For questions about installation or common problems
in a current version of a Norton product, there is no
charge. For other problems, or if you use an older
version, phone support is fee-based. This support is
available to all registered customers.
Symantec shall provide complimentary support and
fee-based support in accordance with the most current
consumer support policy of Symantec. You can find
the current Symantec consumer support policies on
our Web site at:
www.symantec.com/norton/
support/technical_support_policy.jsp
See “About online support” on page 23.
Support for old and discontinued versions
When Symantec announces that a product will no
longer be marketed or sold, telephone support is
discontinued six months after the termination
announcement. Technical information on these
Service and support solutions
About phone support
24