User guide
1 Information on potential security risks as well as URLs
and the Internet Protocol (IP) addresses of websites visited
that the Software deems potentially fraudulent. The URLs
could contain personally identifiable information that a
potentially fraudulent website is attempting to obtain
without Your permission. This information is collected
by Symantec for the purpose of delivering the
functionalities of the software, and also for evaluating
and improving the ability of Symantec’s products to detect
malicious behavior, potentially fraudulent websites and
other Internet security risks.
1 URLs of websites visited as well as search keywords and
search results only if the Norton Safe Web feature is
enabled. This information is collected by Symantec for
the purpose of providing protection and of evaluating and
advising You regarding potential threats and risks that
may be associated with a particular Web site before You
view it.
1 Executable files and files that contain executable content
that are identified as potential malware, including
information on the actions taken by such files at the time
of installation. These files are submitted to Symantec
using the Software’s automatic submission function. Such
automatic submission function may be deactivated after
installation by following the instructions in the
Documentation for applicable products. The collected
files could contain personally identifiable information
that has been obtained by the malware without Your
permission. Files of this type are being collected by
Symantec only for the purpose of improving the ability
of Symantec’s products to detect malicious behavior.
1 The name given to the Device during the initial setup of
such Device. If collected, the name will be used by
Symantec as an account name for the Device under which
You may elect to receive additional services and/or under
which You may use certain features of the Software. You
may change such account name at any time after
installation of the Software and it is recommended that
You do so.
1 Status information regarding installation and operation
of the Software. This information indicates to Symantec
whether installation of the Software was successfully
completed as well as whether the Software has
encountered an error. The status information could
contain personally identifiable information only if such
information is included in the name of the file or folder
encountered by the Software at the time of installation
or error. The status information is collected by Symantec
for the purpose of evaluating and improving Symantec’s
product performance and installation success rate.
Symantec may also use this information to optimize its
web-pages.
1 Information contained in email messages that You send
through the Software to Symantec to report as spam or
as incorrectly identified as spam. These email messages
may contain personally identifiable information and will
be sent to Symantec only with Your permission, and will
not be sent automatically. If You send such messages to
Symantec, Symantec will use them only for the purpose
of improving the detection ability of Symantec’s antispam
technology. Symantec will not correlate or match up these
files with any other personally identifiable information.
1 Information contained in a report that You may choose
to send through the Software to Symantec when the
Software encounters a problem. The report includes
information regarding the status of both the Software
and Your Device at the time that the Software
encountered the problem. The status information about
Your Device may include the system language, country
locale, and the operating system version for Your Device,
as well as the processes running, their status and
performance information, and data from files or folders
that were open at the time the Software encountered the
problem. The information could contain personally
identifiable information if such information is included
in, or is a part of the name of the files or folders open at
the time the Software encountered the problem. This
information will be sent to Symantec only with Your
permission, and will not be sent automatically. The
information is collected by Symantec for the purpose of
correcting the encountered problem and improving
Symantec’s product performance. This information will
not be correlated or matched up with any personally
identifiable information.
1 The Internet Protocol (IP) address and/or Media Access
Control (MAC) address and the Machine ID of the Device
on which the Software is installed to enable the Software
to function and for license administration purposes.
1 Other general, statistical information used for product
analysis, and for improving product functionality.
Unless it is expressly defined as optional, the collected
information as set out above is necessary for the purpose of
the functionality of Symantec’s products.
Information may be transferred to the Symantec group in
the United States or other countries that may have less
protective data protection laws than the region in which You
are situated (including the European Union) and may be
accessible by Symantec employees or contractors exclusively
to be used in accordance with the purposes described above.
For the same purposes the information may be shared with
partners and vendors that process information on behalf of
Symantec. Symantec has taken steps so that the collected
information, if transferred, receives an adequate level of
protection.
Subject to applicable laws, Symantec reserves the right to
cooperate with any legal process and any law enforcement
or other government inquiry related to Your use of this
Software. This means that Symantec may provide documents
and information relevant to a court subpoena or to a law
enforcement or other government investigation. In order to
promote awareness, detection and prevention of Internet
security risks, Symantec may share certain information with
research organizations and other security software vendors.
Symantec may also use statistics derived from the
information to track and publish reports on security risk
trends. By using the Software, You acknowledge and agree
that Symantec may collect, transmit, store, disclose and
analyze such information for these purposes.
In addition, any Data that You transmit or store through the
Online Backup Feature will be transferred to and stored in
servers located in countries that may have less protective
data protection laws than the country in which You are
located (including without limitation the United States).
These servers are owned and maintained by a third party
processor which Symantec has required by contract to
safeguard Your Data. If you have any questions about how
Your Data is being handled, please contact Symantec
Customer Service using the contact details in Section 12.
CPS / S 6.0 / USE