Norton Ghost 15.
Norton Ghost 15.0 User's Guide The software described in this book is furnished under a license agreement and may be used only in accordance with the terms of the agreement. Documentation version: 9.0 Legal Notice Copyright © 2009 Symantec Corporation. All rights reserved. Symantec, the Symantec Logo, Norton, Norton AntiVirus, LiveUpdate, pcAnywhere, and SmartSector are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U.S. and other countries.
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Contents Technical Support ............................................................................................... 4 Chapter 1 Introducing Norton Ghost™ ............................................... 13 About Norton Ghost ..................................................................... What is new in Norton Ghost ......................................................... Hiding or showing the Advanced page ..............................................
Contents Adjusting default tray icon settings ........................................... Managing file types ................................................................ Using nicknames for external drives .......................................... Configuring default FTP settings for use with Offsite Copy ............ Logging Norton Ghost messages ............................................... Enabling email notifications for product (event) messages .............
Contents About using a network server as your Offsite Copy destination ..................................................................... 84 About using an FTP server as your Offsite Copy destination ........... 85 Chapter 7 Backing up files and folders .............................................. 87 Defining a file and folder backup ..................................................... 87 About folders that are excluded by default from file and folder backups .......................................
Contents Chapter 10 Monitoring the status of your backups ......................... 115 About monitoring backups ........................................................... Rescanning a computer’s hard disk .......................................... Monitoring backup protection from the Home page .......................... Monitoring backup protection from the Status page .......................... About SNMP traps ......................................................................
Contents Limiting the number of file versions to keep .............................. Manually deleting files from your file and folder backup .............. Finding versions of a file or folder ........................................... Automating management of backup data ........................................ Moving your backup destination ................................................... Chapter 13 Recovering files, folders, or entire drives ..................... 159 About recovering lost data ..
Contents Chapter 15 Appendix A Appendix B Copying a drive .................................................................. 197 About copying a drive .................................................................. Preparing to copy drives .............................................................. Copying one hard drive to another hard drive .................................. About drive-to-drive copying options .......................................
Chapter 1 Introducing Norton Ghost™ This chapter includes the following topics: ■ About Norton Ghost ■ What is new in Norton Ghost ■ Hiding or showing the Advanced page ■ Getting more information about Norton Ghost About Norton Ghost Norton Ghost provides advanced backup and recovery for your computer. Protect any kind of data you keep on your computer by making a backup of your computer's entire hard disk. Or, limit your backup to include only those files and folders that mean the most to you.
Introducing Norton Ghost™ What is new in Norton Ghost ■ Virus attacks: Damage might be done before a virus is quarantined. ■ Faulty software installations: Some software can negatively affect your computer's performance, and slow it down to the point that programs or documents require too much time to open. But when installed, removing a program might not recover unintentional damage by the installation.
Introducing Norton Ghost™ Hiding or showing the Advanced page Table 1-1 What is new Norton Ghost (continued) Feature Description Create recovery points from within Symantec Recovery Disk You can now create independent recovery points using the new Back Up My Computer feature in Symantec Recovery Disk. Sometimes known as a cold backup or offline backup, you can create recovery points of a partition without the need to install Norton Ghost or its Agent.
Introducing Norton Ghost™ Getting more information about Norton Ghost Note: When you refer to the documentation while using the Advanced page, the first one or two steps do not apply. The first one or two steps merely indicate where to access each feature from the other pages of the product interface. From that point on, follow the remaining steps of each procedure. The Advanced page can be hidden from view if you do not plan to use it. To hide or show the Advanced page 1 Start Norton Ghost.
Chapter 2 Installing Norton Ghost This chapter includes the following topics: ■ Before you install ■ Installing Norton Ghost ■ Updating Norton Ghost ■ About uninstalling Norton Ghost Before you install Installation procedures might vary, depending on your work environment and which installation options you choose. This chapter focuses on installing the full version of Norton Ghost from the installation CD. Before you install Norton Ghost, ensure that your computer meets the system requirements.
Installing Norton Ghost Before you install Table 2-1 Minimum system requirements Component Minimum requirements Operating system The following Windows 32- or 64-bit operating systems are supported: RAM ■ Windows 7 ■ Windows Vista Ultimate ■ Windows Vista Business ■ Windows XP Professional/Home (SP2 or later) ■ Windows XP Media Center (SP2 or later) The following are the memory requirements for each component of Norton Ghost: ■ Norton Ghost Agent: 512 MB Norton Ghost user interface an
Installing Norton Ghost Before you install Table 2-1 Minimum system requirements (continued) Component Minimum requirements CD-ROM or DVD-ROM drive The drive can be any speed, but it must be capable of being used as the startup drive from the BIOS. Norton Ghost uses Gear Software technology. To verify that your CD writer or DVD writer is compatible, visit the Gear Software Web site. http://www.gearsoftware.com/support/recorders/index.
Installing Norton Ghost Before you install Supported file systems Norton Ghost supports the following file systems: ■ FAT16, FAT16X ■ FAT32, FAT32X ■ NTFS ■ GUID Partition Table (GPT) ■ Dynamic disks ■ Linux Ext2, Linux Ext3 ■ Linux swap partitions Note: You must decrypt encrypted NTFS drives before you attempt to restore them. You cannot view the files that are in a recovery point for an encrypted NTFS drive.
Installing Norton Ghost Installing Norton Ghost See “About running a one-time backup from Symantec Recovery Disk” on page 76.
Installing Norton Ghost Installing Norton Ghost Warning: The Symantec Recovery Disk CD provides the tools that you need to recover your computer. How you received Symantec Recovery Disk depends on the version of the product that you purchased. For example, Symantec Recovery Disk is included with your product either on a separate CD, or on your product CD. Be sure you store the CD in a safe place.
Installing Norton Ghost Installing Norton Ghost CD/DVD Support Required for backing up directly to CD/DVD, and for creating a custom Symantec Recovery Disk CD. A CD/DVD burner is required to use this feature. LiveUpdate Keeps your Symantec software up-to-date with the latest product updates. 7 Click Finish to complete the installation. 8 Remove the product CD from the media drive, and then click Yes to exit the installation wizard and restart the computer.
Installing Norton Ghost Installing Norton Ghost 4 Do any of the following: ■ Click Run LiveUpdate to check for any product updates since the product shipped. ■ Click Launch Easy Setup to open the Easy Setup window when you complete the install process. (This option is not available in the Desktop version of Norton Ghost.) ■ Click Enable Google Desktop File and Folder Recovery if you want Google Desktop to search your recovery points for the files and folders that you want to recover.
Installing Norton Ghost Updating Norton Ghost Updating Norton Ghost You can receive software updates for your version of the product over an Internet connection. LiveUpdate connects to the Symantec LiveUpdate server and automatically downloads and installs updates for each Symantec product that you own. You run LiveUpdate as soon as you install the product. You should continue to run LiveUpdate periodically to obtain program updates. To update Norton Ghost 1 On the Help menu, click LiveUpdate.
Installing Norton Ghost About uninstalling Norton Ghost
Chapter 3 Ensuring the recovery of your computer This chapter includes the following topics: ■ About ensuring the recovery of your computer ■ Testing Symantec Recovery Disk ■ If driver validation fails ■ Creating a custom Symantec Recovery Disk CD About ensuring the recovery of your computer If Windows fails to start or it does not run normally, you can recover your computer by using the Symantec Recovery Disk CD.
Ensuring the recovery of your computer Testing Symantec Recovery Disk Testing Symantec Recovery Disk You should test the Symantec Recovery Disk CD to ensure that the recovery environment runs properly on your computer. Note: Depending on which version of the product you have purchased, Symantec Recovery Disk is either included on your product CD, or as a separate CD. You should place the CD containing Symantec Recovery Disk in a safe place.
Ensuring the recovery of your computer Creating a custom Symantec Recovery Disk CD Without access to the correct drivers, a device cannot be used while you run Symantec Recovery Disk. Therefore, if the recovery points that are required for recovering your computer are stored on a network or a local hard drive, you might not have access to them. You can find the drivers and copy them to a CD or a floppy disk, or you can create a custom Symantec Recovery Disk CD.
Ensuring the recovery of your computer Creating a custom Symantec Recovery Disk CD 6 Specify the following: Disk label Type the name that you want to use for the Symantec Recovery Disk label. Burn Symantec Recovery Disk to CD/DVD If you want to save your customized Symantec Recovery Disk to media, select this option and then in the list box, select the media burning device that you want to use.
Ensuring the recovery of your computer Creating a custom Symantec Recovery Disk CD Automatically start Symantec pcAnywhere Select this option if you want the Symantec pcAnywhere thin host to start automatically when you start Symantec Recovery Disk. Click Configure to specify pcAnywhere log on credentials and the following optional parameters: Host name In the Host name box, type the name that you want to use for the host.
Ensuring the recovery of your computer Creating a custom Symantec Recovery Disk CD 13 On the License Setup pane, specify how you want to enable licensed features in the customized Symantec Recovery Disk (such as the cold imaging feature called Back Up My Computer). 14 Click Finish. Warning: Be certain to test your new, custom Symantec Recovery Disk CD. It ensures that you can use the CD to start your computer and that you can access the drive that contains your recovery points.
Chapter 4 Getting Started This chapter includes the following topics: ■ About key product components ■ How you use Norton Ghost ■ Starting Norton Ghost ■ Configuring Norton Ghost default options About key product components Norton Ghost includes two key components: the program itself, and the Symantec Recovery Disk CD.
Getting Started How you use Norton Ghost Table 4-1 Key product components (continued) Key Component Description Symantec Recovery Disk CD The Symantec Recovery Disk CD is used to start your computer in the recovery environment. If your computer's operating system fails, use Symantec Recovery Disk to recover your system drive (the drive where your operating system is installed).
Getting Started Starting Norton Ghost Figure 4-1 Using Norton Ghost Starting Norton Ghost Norton Ghost is installed in the Windows Program Files folder by default. During installation, a program icon is installed in the Windows system tray from which you can open Norton Ghost. You can also open Norton Ghost from the Windows Start menu.
Getting Started Configuring Norton Ghost default options ■ On the classic Windows taskbar, click Start > Programs > Norton Ghost > Norton Ghost 15.0. ■ On the Windows taskbar, click Start > All Programs > Norton Ghost > Norton Ghost 15.0. ■ In the Windows system tray, double-click the SymantecNorton Ghost 15.0 tray icon. ■ In the Windows system tray, right-click the Norton Ghost tray icon, and then click Open Symantec Norton Ghost 15.0.
Getting Started Configuring Norton Ghost default options Options Description File Types Lets you manage file types and file type categories, which are used as a method for selecting the types of files you want included in a file and folder backup. See “Managing file types” on page 41. Google Desktop If Google Desktop is installed on your computer when you install Norton Ghost, you have the option of enabling Google Desktop file and folder recovery.
Getting Started Configuring Norton Ghost default options Options Description SNMP Trap If you have a Network Management System (NMS) application, you can enable SNMP Traps support to send notifications to you NMS application. See “About SNMP traps” on page 122. To configure Norton Ghost default options 1 Start Norton Ghost. 2 Click Tasks > Options. 3 Select an option you want to edit, make any necessary changes, and then click OK.
Getting Started Configuring Norton Ghost default options 5 Enter a path to a folder where you want to store recovery points and file and folder backup data, or click Browse to look for a location. You cannot use an encrypted folder as your backup destination. If you want to encrypt your backup data to prevent another user from accessing it, refer to the Advanced options when you define or edit a backup.
Getting Started Configuring Norton Ghost default options ■ Network cards: Is your network wired or wireless? What are the speeds of your network cards? ■ Network backbone: What is the size of your network pipeline? Does it support 10 MB transfer rates, or 1 GB transfer rates? ■ Network server: How robust is your server hardware? How fast is its processor? How much RAM does it have? Is it fast or slow? ■ Backing up: How many computers are scheduled to back up at the same time? ■ Network traffic
Getting Started Configuring Norton Ghost default options To adjust default tray icon settings 1 In Norton Ghost, on the menu bar, click Tasks > Options. 2 Click Tray Icon and select one of the following: Show system tray icon Displays the Norton Ghost icon in the system tray. You must select this option to enable or disable any of the remaining options. Show missed backups Notifies you when a backup was scheduled but did not run.
Getting Started Configuring Norton Ghost default options To create a new file type and extensions 1 In Norton Ghost, on the menu bar, click Tasks > Options. 2 Click File Types. 3 At the bottom of the File types list, click the Add a file type (+) button to add a file type category. 4 Type a descriptive name of the new file type category, and then press Enter.
Getting Started Configuring Norton Ghost default options Using nicknames for external drives When you choose an external drive for use with Norton Ghost as either a backup destination or an Offsite Copy destination, it can become confusing if you are using more than one drive, especially when the assigned drive letter changes each time you plug in the drive. To help you manage these destinations, Norton Ghost lets you assign a nickname to each external drive.
Getting Started Configuring Norton Ghost default options Configuring default FTP settings for use with Offsite Copy File Transfer Protocol, or FTP, is the simplest and most secure way to copy files over the Internet. Norton Ghost serves as an FTP client to copy your recovery points to a remote FTP server as a secondary backup of your critical data. The Options dialog box lets you configure basic FTP settings to help ensure that your recovery points are copied to your FTP server.
Getting Started Configuring Norton Ghost default options Two logging methods are available: Norton Ghost logging, and the Windows application log. From the Options page, you can configure both methods. To log Norton Ghost messages 1 In Norton Ghost, on the menu bar, click Tasks > Options. 2 Under Notifications, click Log File. 3 Click the Select the priority and type of messages list and select the priority level at which a message should be logged.
Getting Started Configuring Norton Ghost default options 3 4 5 Click the Select the priority and type of messages list and select the priority level at which a message should be logged. All messages Send all messages, regardless of priority levels. Medium and high priority messages Send only medium and high priority messages. High priority messages only Send only high priority messages. No messages Do not send any messages, regardless of priority levels.
Getting Started Configuring Norton Ghost default options 3 4 Click the Select the priority and type of messages list and select the priority level at which an email should be sent. All messages Send all messages, regardless of priority levels. Medium and high priority messages Send only medium and high priority messages. High priority messages only Send only high priority messages. No messages Do not send any messages, regardless of priority levels.
Getting Started Configuring Norton Ghost default options
Chapter 5 Best practices for backing up your data This chapter includes the following topics: ■ About backing up your data ■ About choosing a backup type ■ Best practices for backing up ■ Additional tips about backups ■ After defining your backup job ■ About selecting a backup destination ■ About backing up dual-boot computers About backing up your data To back up your computer or your individual files and folders, you do the following: ■ Define a backup ■ Run the backup See “How you use
Best practices for backing up your data About choosing a backup type ■ What compression levels to specify for recovery points, and whether to enable security settings (encryption and password protection). ■ Which of the many other options you want to use. You can customize each backup according to your backup needs.
Best practices for backing up your data Best practices for backing up About backups When you back up your computer, you choose from two types of backups: ■ drive-based backup: backs up an entire hard drive ■ file and folder backup: backs up only the files and folders you select Which backup type you choose depends on what you are trying to protect and how much storage space you have to store backup data (recovery points, and file and folder backup data).
Best practices for backing up your data Best practices for backing up Consider using external drives as your backup destination. Using an external drive makes your backup data more portable. Should you need to remove your critical data from a particular location, you can quickly grab an external drive on your way out the door. See “About Offsite Copy” on page 81.
Best practices for backing up your data Best practices for backing up Keep personal data on a separate drive than the drive on which Windows and your software programs are installed. You should keep your operating system and software programs separate from your own data. It speeds the creation of recovery points and reduces the amount of information that needs to be restored. For example, use the C drive to run Windows and to install and run software programs.
Best practices for backing up your data Additional tips about backups Review the Status page to verify Periodically review the Status page. You can also that backups have happened and review the events log on the Advanced page. to identify any potential problems. The event log records events when they occur, backups and any errors that might have occurred during or after a backup. If you do not see the Advanced page tab, click View > Show Advanced Page.
Best practices for backing up your data After defining your backup job ■ Do not run a disk defragmentation program during a backup. Doing so will significantly increase the time that it takes to create the recovery point and might cause unexpected system resource issues. ■ If you have two or more drives that are dependent on each other, you should include both drives in the same backup. This provides the safest protection.
Best practices for backing up your data About selecting a backup destination About selecting a backup destination You should review the following information before deciding where to store recovery points and file and folder backup data. Note: If you choose to use CDs or DVDs as your backup destination (not recommended), you cannot back up to a sub-folder on the disk. Backup data must be created at the root of CDs and DVDs.
Best practices for backing up your data About selecting a backup destination Table 5-1 Selecting a backup destination (continued) Backup destination Information to consider Network folder If your computer is connected to a network, you can save your recovery points and file and folder backup data to a network folder. Backing up to a network folder typically requires that you authenticate to the computer that is hosting the folder.
Best practices for backing up your data About backing up dual-boot computers Table 5-2 Advantages and disadvantages of backup destinations (continued) Backup destination Advantages Network drive ■ (recommended) ■ Disadvantages Fast backup and recovery ■ Must have supported network interface card Can schedule unattended drivers to restore from backups Symantec Recovery Disk ■ Inexpensive because ■ Must understand and drive space can be assign the appropriate overwritten repeatedly rights for us
Chapter 6 Backing up entire drives This chapter includes the following topics: ■ About defining a drive-based backup ■ Defining a drive-based backup ■ Compression levels for drive-based backups ■ Running a one-time backup from Norton Ghost ■ About running a one-time backup from Symantec Recovery Disk ■ About Offsite Copy ■ How Offsite Copy works About defining a drive-based backup A drive-based backup takes a snapshot of your entire hard drive, capturing every bit of information that is stor
Backing up entire drives Defining a drive-based backup Defining a drive-based backup Define a drive-based backup to take a shapshot of your entire hard drive. To define a drive-based backup 1 On the Home or Tasks page, click Run or Manage Backups. 2 In the Run or Manage Backups window, click Define New. If you have not yet defined a backup, the Easy Setup dialog appears instead. 3 Click Back up my computer, and then click Next. 4 Select one or more drives to back up, and then click Next.
Backing up entire drives Defining a drive-based backup See “About Offsite Copy” on page 81. 10 Click Next. 11 On the Options panel, set the recovery point options you want. See “Recovery point options” on page 64. 12 (Optional) Click Advanced, set the advanced options you want, and then click OK to return to the Options panel. See “Advanced options for drive-based backups” on page 70.
Backing up entire drives Defining a drive-based backup Only run once Runs the backup one time on the date and at the time you specify. When you select this option, the Create a single recovery point box appears. 16 If you want the backup to run automatically according to a schedule, select Schedule, enter a start time, and select the days of the week when the backup should run. If you only want to run the backup when you start it manually, uncheck Schedule and skip to the next step.
Backing up entire drives Defining a drive-based backup See “About backing up Microsoft virtual hard disks” on page 205. If you use Microsoft's BitLocker Drive Encryption to encrypt the data on a data drive (any drive that does not have the operating system installed on it), be aware that Norton Ghost does not work with locked data drives. Instead, you must unlock the bitlocked drive before you can backup it up. Generally, you should accept the preselected option Add all related drives (recommended).
Backing up entire drives Defining a drive-based backup Backup destination options The following table describes the options on the Backup Destination Page. Table 6-2 Backup destination options Option Description Folder field Indicates the location where you want to store the recovery points. If Norton Ghost detects that this location does not have enough available space, it alerts you. You should choose another location that has more space.
Backing up entire drives Defining a drive-based backup Table 6-3 Recovery point options Options Description Name Type a name for your backup. Note: This option does not appear if you create a recovery point using the Back Up My Computer feature in Symantec Recovery Disk. Compression Select one of the following compression levels for the recovery point.: ■ None ■ Standard ■ Medium ■ High See “Compression levels for drive-based backups” on page 74.
Backing up entire drives Defining a drive-based backup Table 6-3 Recovery point options (continued) Options Description Enable search engine support Select this option to let a search engine, such as Google Desktop, index all of the file names that are contained in each recovery point. By indexing the file names, you can then use your search engine to locate files you want to restore. This option is for NTFS file systems only.
Backing up entire drives Defining a drive-based backup Table 6-4 Advanced scheduling options Option Description Schedule (Backup Time) Do one or more of the following: ■ Click Schedule, and then select the days and a start time for when the backup should run. Select Run more than once per day if you frequently edit data that you want to protect. Also, specify the maximum time that should occur between backups and the number of times per day that the backup should run.
Backing up entire drives Defining a drive-based backup About network credentials If you are connecting to a computer on a network, you are required to enter the user name and password for network access, even if you have previously authenticated to the network. This is because the Norton Ghost 15.0 service runs as the local System account.
Backing up entire drives Defining a drive-based backup You can specify the location of command files if you want them to be located in a place other than the default location. You can also specify a location on a per-job basis, as well as specify a location that can be shared among several computers. If you specify a network location, you will be asked for network credentials. The most common use for running command files is to stop and restart non-VSS-aware databases that you want to back up.
Backing up entire drives Defining a drive-based backup Table 6-5 Recovery point creation stages Stage Description Run before snapshot creation This stage occurs after a backup has started and before a recovery point is created. You can run a command during this stage to prepare for the recovery point creation process. For example, you can close any open applications that are using the drive. Note: If you use this option, be sure the command file has an error recovery mechanism built into it.
Backing up entire drives Defining a drive-based backup Table 6-6 Advanced options for drive-based backups Option Description Divide into smaller files to simplify archiving Splits the recovery point into smaller files and specifies the maximum size (in MB) for each file. For example, if you plan to copy a recovery point to ZIP disks from your backup destination, specify a maximum file size of 100 MB, according to the size of each ZIP disk.
Backing up entire drives Defining a drive-based backup Editing advanced backup options After you define a backup, you can go back at any time and edit the advanced options you chose when you first defined the backup. To edit advanced backup options 1 On the Home or Tasks page, click Run or Manage Backups. 2 Select the backup you want to edit, and then click Edit Settings. 3 Click Next twice. 4 Click Advanced. 5 In the Advanced Options dialog box, make your changes, and then click OK.
Backing up entire drives Defining a drive-based backup Warning: Store the password in a secure place. Passwords are case sensitive. When you access or restore a recovery point that is password encrypted, Norton Ghost prompts you for the case-sensitive password. If you do not type the correct password or you forget the password, you cannot open the recovery point. Symantec Technical Support cannot open an encrypted recovery point.
Backing up entire drives Compression levels for drive-based backups 3 In the tree panel of the Recovery Point Browser, select the recovery point. For example: C_Drive001.v2i. 4 On the File menu, click Verify Recovery Point. If the Verify Recovery Point option is unavailable, you must first dismount the recovery point. Right-click the recovery point and click Dismount Recovery Point. 5 When the validation is complete, click OK.
Backing up entire drives Running a one-time backup from Norton Ghost Table 6-8 Compression levels (continued) Compression level Description High This option uses high compression for a 50 percent average data compression ratio on recovery points. This setting is usually the slowest method. When a high compression recovery point is created, CPU usage might be higher than normal. Other processes on the computer might also be slower. To compensate, you can adjust the operation speed of Norton Ghost.
Backing up entire drives About running a one-time backup from Symantec Recovery Disk 7 On the Options panel, select the appropriate options. See “Recovery point options” on page 64. 8 Click Next. 9 If appropriate, in the lists, select the command files that you want to run during a particular stage in the recovery point creation process. Then, specify the amount of time (in seconds) that you want the command to run before it is stopped.
Backing up entire drives About running a one-time backup from Symantec Recovery Disk When you want to create a backup from the Symantec Recovery Disk CD, you are prompted for a valid license key only for the following scenarios: ■ You use the original, shipping version of the Symantec Recovery Disk CD to create a backup of a computer that does not have Norton Ghost installed.
Backing up entire drives About running a one-time backup from Symantec Recovery Disk 6 In the Backup Destination panel, set the options you want, then click Next. Folder field Lets you browse to and specify the location where you want to store the independent recovery point. Map a network drive Lets you map a network drive by using the UNC path of the computer on which you want to store the recovery point. For example, \\computer_name\share_name or \\IP_address\share_name.
Backing up entire drives About running a one-time backup from Symantec Recovery Disk 7 In the Options panel, set the desired compression level for the recovery point. None Use this option if storage space is not an issue. However, if the backup is being saved to a busy network drive, high compression may be faster than no compression because there is less data to write across the network.
Backing up entire drives About running a one-time backup from Symantec Recovery Disk Divide into smaller files to simplify archive You can split the recovery point into smaller files and specify the maximum size (in MB) for each file. For example, if you plan to copy a recovery point to ZIP disks from your backup destination, specify a minimum file size of 100 MB, according to the size of each ZIP disk.
Backing up entire drives About Offsite Copy 12 Click Next. 13 Click Finish to run the backup. 14 When the backup is finished, click Close to return to the main Symantec Recovery Disk window. About Offsite Copy Backing up your data to a secondary hard disk is a critical first step to protecting your information assets. But to make certain your data is safe, use Offsite Copy.
Backing up entire drives How Offsite Copy works the backup job completes at 6:20 p.m., Norton Ghost detects that the Offsite Copy destination drive is not available and the copy process is aborted. The following morning, you plug the drive back in to the computer. Norton Ghost detects the presence of the Offsite Copy destination drive and automatically begins copying your recovery points. Offsite Copy is designed to use very little system resources so that the copying process is done in the background.
Backing up entire drives How Offsite Copy works On Tuesday morning, you find that Monday's base recovery point has been successfully copied to drive A. At the end of the day, you unplug drive A and take it home for safe keeping. On Wednesday morning, you bring drive B to the office. You plug in drive B and Norton Ghost detects that drive B is an Offsite Copy destination. Norton Ghost then automatically begins copying Monday night's base recovery point and Tuesday night's incremental recovery point.
Backing up entire drives How Offsite Copy works Each time you plug in either drive A or B, the latest recovery points are added to the drive. This method gives you multiple points in time for recovering your computer in the event that the original backup destination drives fail or become unrecoverable. Using external drives as your Offsite Copy destination ensures that you have a copy of your backup data stored at two separate, physical locations.
Backing up entire drives How Offsite Copy works About using an FTP server as your Offsite Copy destination Using an FTP server as your Offsite Copy destination is similar to using a network path. You must provide a valid FTP path to the FTP server. You must also provide the correct FTP connection information to Norton Ghost in order for this method to work correctly. When Offsite Copy is configured correctly, it copies recovery points to the directory that you specified on the FTP server.
Backing up entire drives How Offsite Copy works
Chapter 7 Backing up files and folders This chapter includes the following topics: ■ Defining a file and folder backup ■ About folders that are excluded by default from file and folder backups Defining a file and folder backup When you define and run a file and folder backup, copies are made of each of the files and folders that you have chosen to back up.
Backing up files and folders Defining a file and folder backup 4 Select the files and folders you want to include in your backup, and then click Next. Selecting file types lets Norton Ghost find and include files that match the files you want backed up. If a file type is not included in the predefined list, click Add File Type. You can also manually select folders or individual files.
Backing up files and folders About folders that are excluded by default from file and folder backups See “About folders that are excluded by default from file and folder backups” on page 89. 9 Click OK, and then click Next. 10 Click Schedule if you want the backup to run automatically, according to a schedule. If you want to run the backup only when you start it manually, uncheck Schedule. 11 Enter a start time and select the days of the week when the backup should run.
Backing up files and folders About folders that are excluded by default from file and folder backups See “Defining a file and folder backup” on page 87. You can include these folders when you define a file and folder backup.
Chapter 8 Running and managing backup jobs This chapter includes the following topics: ■ Running an existing backup job immediately ■ Running a backup with options ■ Adjusting the speed of a backup ■ Stopping a task ■ Verifying that a backup is successful ■ Editing backup settings ■ Enabling event-triggered backups ■ Editing a backup schedule ■ Turning off a backup job ■ Deleting backup jobs ■ Adding users who can back up your computer Running an existing backup job immediately This
Running and managing backup jobs Running a backup with options You can run an existing backup at any time. Note: If necessary, you can run a quick backup of a particular drive without using a defined backup. See “Running a one-time backup from Norton Ghost” on page 75. Norton Ghost can be configured to run a backup automatically when an event occurs on your computer, such as installing a new software program. See “Enabling event-triggered backups” on page 96.
Running and managing backup jobs Running a backup with options Note: Using this option does not change the settings of the defined backup. To do that, you must open the backup and edit its settings manually. See “Editing a backup schedule” on page 97. See “Editing backup settings” on page 95. To run a backup with options 1 On the Home page, click Run or Manage Backups. 2 In the Run or Manage Backups window, select the drive-based backup job that you want to run.
Running and managing backup jobs Adjusting the speed of a backup Table 8-1 Backup options (continued) Options Description Independent recovery point Select this option to create an independent recovery point, which is a complete snap shot of your entire drive. To specify an alternate backup location, click Browse.
Running and managing backup jobs Verifying that a backup is successful ■ On the Windows system tray, right-click the Norton Ghost tray icon, and then click Cancel the Current Operation. Verifying that a backup is successful After a backup completes, you can validate the success of the backup from the Status page to ensure you have a way to recover lost or damaged data. The Status page contains a scrolling calendar that is aligned with each drive on your computer.
Running and managing backup jobs Enabling event-triggered backups Enabling event-triggered backups Norton Ghost can detect certain events and run a backup when they occur. For example, to protect your computer when you install new software, Norton Ghost can run a backup when it detects that new software is about to be installed. If a problem occurs that harms your computer, you can use this recovery point to restore your computer to its previous state.
Running and managing backup jobs Editing a backup schedule Note: If your computer is not online, then it is not susceptible to online threats. But if you connect your computer to the Internet at any time, it becomes vulnerable. You do not have to enable or disable Symantec ThreatCon when you go on or offline. It works if you are online, but does nothing if you are off line. For more information about Symantec ThreatCon, visit http://www.symantec.com.
Running and managing backup jobs Adding users who can back up your computer Deleting a backup job does not delete the recovery points or file and folder backup data from the storage location. Only the backup job is deleted. See “Managing recovery point storage” on page 137. To delete backup jobs 1 On the Home page, click Run or Manage Backups. 2 Select one or more backups, and then click Remove. 3 Click Yes.
Running and managing backup jobs Adding users who can back up your computer To configure access rights for users or groups 1 On the Windows taskbar, click Start > Programs > Symantec Norton Ghost > Security Configuration Tool On Windows Vista and Windows 7, click Start > All Programs > Symantec > Security Configuration Tool. 2 Select a user or group from the Group or user names box.
Running and managing backup jobs Adding users who can back up your computer
Chapter 9 Backing up remote computers from your computer This chapter includes the following topics: ■ About backing up other computers from your computer ■ Adding computers to the Computer List ■ Deploying the Norton Ghost Agent ■ Using the Norton Ghost Agent ■ About managing the Norton Ghost Agent through Windows Services ■ About best practices for using services ■ Controlling access to Norton Ghost About backing up other computers from your computer Norton Ghost lets you connect to, and b
Backing up remote computers from your computer Adding computers to the Computer List Note: You must purchase a separate license for each computer you want to manage. You can deploy the agent without a license for a 60-day evaluation. After that time, you must purchase and install the license to continue managing the remote computer. You can purchase additional licenses at the Symantec Global Store. Visit the following Web site: http://shop.symantecstore.
Backing up remote computers from your computer Deploying the Norton Ghost Agent To remove a computer from the Computer List 1 On the Norton Ghost menu bar, click Computers > Edit List. 2 Select the remote computer that you want to remove, click the minus sign (-), and then click OK. Note: Removing a computer from the Computer List does not uninstall the agent from the computer. You must run your operating system's uninstall program.
Backing up remote computers from your computer Deploying the Norton Ghost Agent 3 On the View tab, scroll to the end of the list and verify that the Use simple file sharing check box is not selected, and then click OK. 4 On the Windows Control Panel, click Windows Firewall. 5 On the Exceptions tab, select File and Printer Sharing, and then click OK. Note: You should close any open applications before you continue with the agent installation.
Backing up remote computers from your computer Using the Norton Ghost Agent where is the drive letter of your media drive. For Windows Vista, if the Run option is not visible, do the following: ■ Right-click the Start button, and click Properties. ■ On the Start Menu tab, click Customize. ■ Scroll down and select Run command. ■ Click OK. 3 In the CD browser panel, click Install Norton Ghost. 4 In the Welcome panel, click Next.
Backing up remote computers from your computer About managing the Norton Ghost Agent through Windows Services to use the Norton Ghost Deploy Agent feature to remotely install the agent on a computer in the domain whose data you want to protect. To use the Norton Ghost Agent ◆ On the Windows system tray, do one of the following: ■ Right-click the Norton Ghost tray icon, and then click Reconnect to restart the service automatically. You cannot run a backup until the service is running.
Backing up remote computers from your computer About best practices for using services ■ Set up recovery actions to take place if the Norton Ghost Agent fails to start. For example, you can restart the Norton Ghost Agent automatically or restart the computer. See “Setting up recovery actions when the Norton Ghost Agent does not start” on page 109. About best practices for using services The following table describes some best practices for using services.
Backing up remote computers from your computer About best practices for using services Opening Windows Services There are several methods you can use to open Windows Services to manage the Norton Ghost Agent. To open Services 1 2 Do one of the following: ■ On the Windows Control Panel, click Administrative Tools > Services. ■ On the Windows taskbar, click Start > Run. In the Open text field, type services.msc, and then click OK.
Backing up remote computers from your computer About best practices for using services If you stop the Norton Ghost Agent service while Norton Ghost is running, you receive an error message, and Norton Ghost is disconnected from the agent. In most cases, you can click Reconnect from the Task pane or from the Tray icon to restart the Norton Ghost Agent. To start or stop the Norton Ghost Agent service 1 On the Windows taskbar, click Start > Run. 2 In the Run window, type services.msc 3 Click OK.
Backing up remote computers from your computer About best practices for using services 5 6 On the Recovery tab, in the First failure, Second failure, and Subsequent failures lists, select the action that you want: Restart the Service Specify the number of minutes before an attempt to restart the service is made. Run a Program Specify a program to run. You should not specify any programs or scripts that require user input.
Backing up remote computers from your computer Controlling access to Norton Ghost Table 9-2 Required services Service Startup type Event Log Automatic Plug and Play Automatic Remote Procedure Call (RPC) Automatic To view Norton Ghost Agent dependencies 1 In the Services window, under Name, click Norton Ghost. See “Opening Windows Services ” on page 108. 2 On the Action menu, click Properties. 3 Click the Dependencies tab.
Backing up remote computers from your computer Controlling access to Norton Ghost Table 9-3 Permission options (continued) Option Description Status Only Users or groups can get status information, and can run a backup job. But they cannot define, change, or delete any backup jobs, or use any other function of the product. Deny Users cannot perform any function, or see any information. They are blocked from any access to Norton Ghost.
Backing up remote computers from your computer Controlling access to Norton Ghost To remove a user or group 1 On the Windows Start menu, click Programs > Symantec Norton Ghost > Security Configuration Tool. 2 Select the user or group that you want to remove, and then click Remove. 3 Click OK when you are finished.
Backing up remote computers from your computer Controlling access to Norton Ghost
Chapter 10 Monitoring the status of your backups This chapter includes the following topics: ■ About monitoring backups ■ Monitoring backup protection from the Home page ■ Monitoring backup protection from the Status page ■ About SNMP traps ■ Customizing the status reporting of a drive (or file and folder backups) ■ Viewing drive details ■ Improving the protection level of a drive ■ About using event log information to troubleshoot problems About monitoring backups You should monitor your
Monitoring the status of your backups Monitoring backup protection from the Home page Rescanning a computer’s hard disk Use Refresh to update the drive information that is displayed in various views of the product. This feature is useful when hard disk configurations have changed but the changes do not immediately appear in Norton Ghost. For example, adding hard disk space or creating a partition. When you use Refresh, Norton Ghost scans all attached hard disks for any configuration changes.
Monitoring the status of your backups Monitoring backup protection from the Home page Table 10-1 Icon Backup protection levels (continued) Title Description Partially backed up A backup is defined, but it is not scheduled or has not run for a long time. This status can indicate that the existing recovery points are outdated. It can also indicate that one or more drives are not assigned to a defined backup.
Monitoring the status of your backups Monitoring backup protection from the Status page Monitoring backup protection from the Status page The Status page lets you monitor the status of your backups. The Status page lists each drive on your computer and includes a calendar that contains your backup histories. The calendar lets you quickly identify when a backup ran, and what type of backup it was. It identifies your upcoming, scheduled backups.
Monitoring the status of your backups Monitoring backup protection from the Status page Table 10-2 Icon Backups calendar icons (continued) Description States Represents a drive-based backup that is configured to create incremental recovery points. It indicates that a drive-based backup is scheduled to occur on the day that it appears in the backup timeline. This icon can appear in the following states: Indicates that the backup ran and that an incremental recovery point was created.
Monitoring the status of your backups Monitoring backup protection from the Status page Table 10-2 Icon Backups calendar icons (continued) Description States Represents a file and folder backup. It indicates that a file and folder backup is scheduled to occur on the day that it appears in the backup timeline. This icon can appear in the following states: Indicates that the backup ran and that file and folder backup data was created successfully. Indicates that the backup is not available.
Monitoring the status of your backups Monitoring backup protection from the Status page Table 10-2 Icon Backups calendar icons (continued) Description States Represents two or more This icon can appear in the backups are scheduled to run following states: on the day on which this icon appears. Indicates that two or more backups have run and the last backup was created successfully. Indicates that two or more backups are scheduled and that at least one is unavailable.
Monitoring the status of your backups About SNMP traps ■ Use the scroll bar at the bottom of the calendar to scroll backward or forward in time. About SNMP traps You must install and configure the Windows SNMP service on your computer in order for SNMP traps to work from Norton Ghost. By default, Norton Ghost is not enabled to send traps to NMS managers. You can configure Norton Ghost 15.0 to send SNMP traps for different priority and notification types.
Monitoring the status of your backups Customizing the status reporting of a drive (or file and folder backups) that your computer is at risk. You can configure Norton Ghost to ignore drive D so that it does not calculate the status of drive D in the Backup Status panel on the Home page. Or, you can specify that only errors, such as missed or failed backups, are to be figured in to the status report. Note: The backup status of each drive is reported throughout the product, wherever the drive is listed.
Monitoring the status of your backups Viewing drive details Viewing drive details The Advanced page lets you view details about your hard drives. You can view the following drive details: Name Displays the name that you assigned to the backup when you defined it. Type Identifies the type of recovery point the backup creates when it runs. Destination Identifies the storage location of the recovery point, or the location in which the drive should be backed up.
Monitoring the status of your backups Improving the protection level of a drive To improve the protection level of a drive 1 On the Status page, select a drive that requires attention from the Drives column.
Monitoring the status of your backups Improving the protection level of a drive 2 In the Status section at the bottom of the page, right-click the backup you want to edit, and then select one of the following menu items: Run Backup Now Runs the selected backup job immediately. Run Backup With Options Opens the Run Backup With Options dialog, which lets you select the desired recovery point type.
Monitoring the status of your backups About using event log information to troubleshoot problems See “Editing backup settings” on page 95. About using event log information to troubleshoot problems When Norton Ghost performs an action, it records the event (for example, when a backup job runs). It also records program error messages. You can use the event log to track down the source of problems or to verify the successful completion of a backup job. See “Logging Norton Ghost messages” on page 44.
Monitoring the status of your backups About using event log information to troubleshoot problems
Chapter 11 Exploring the contents of a recovery point This chapter includes the following topics: ■ About exploring recovery points ■ Exploring a recovery point through Windows Explorer ■ Opening and restoring files within a recovery point ■ About using a search engine ■ Dismounting a recovery point drive ■ Viewing the drive properties of a recovery point About exploring recovery points You can use Norton Ghost to explore files in a recovery point by assigning it a drive letter that is visible
Exploring the contents of a recovery point Exploring a recovery point through Windows Explorer You can only run programs from within a mapped recovery point that do not rely on registry values, COM interfaces, dynamic link libraries (DLLs), or other similar dependencies. You can set up a mounted drive as a shared drive. Users on a network can connect to the shared drive and restore files and folders from the recovery point. You can mount one or more recovery points at a time.
Exploring the contents of a recovery point Opening and restoring files within a recovery point Mounting a recovery point from Windows Explorer You can also manually mount a recovery point as a drive by opening your backup destination folder in Windows Explorer. You can use Windows Explorer to search the contents of the recovery point.
Exploring the contents of a recovery point About using a search engine 4 In the right content panel, double-click the folder that contains the file that you want to view. 5 Right-click the file that you want to view, and then click View File. The View option is unavailable if you select a program file that has a .exe, .dll, or .com file extension. To restore files within a recovery point 1 On the Tools page, click Run Recovery Point Browser.
Exploring the contents of a recovery point Dismounting a recovery point drive Dismounting a recovery point drive All of your mounted recovery point drives are unmounted when you restart the computer. You can also unmount the drives without restarting the computer. To dismount a recovery point drive in Windows Explorer 1 In Windows Explorer, navigate to the mounted recovery point. 2 Right-click the drive, and then click Dismount Recovery Point.
Exploring the contents of a recovery point Viewing the drive properties of a recovery point To view the drive properties of a recovery point 1 In the Recovery Point Browser, in the tree panel, click the recovery point that contains the drive that you want to view. 2 Select a drive. 3 Do one of the following: ■ On the File menu, click Properties. ■ Right-click the recovery point, and then click Properties.
Chapter 12 Managing backup destinations This chapter includes the following topics: ■ About backup destinations ■ About how backup data works ■ Managing recovery point storage ■ Running a one-time virtual conversion ■ Defining a virtual conversion job ■ About managing file and folder backup data ■ Automating management of backup data ■ Moving your backup destination About backup destinations A backup destination is the location in which your backup data is stored.
Managing backup destinations About how backup data works Drive-based backup Use this option to back up an entire drive (for example, your system drive which is typically C). You can then restore any file, folder, or your entire drive. File and folder backup Use this option to back up only the files and folders that you select. You can then restore any file or all of them at any time. This option typically requires less disk space than drive-based backups.
Managing backup destinations Managing recovery point storage stored at several locations on your computer, Norton Ghost locates all Word documents (files that end with .doc) and includes them in your backup. You can even edit the list of file types to include types unique to the software you use. Norton Ghost also keeps multiple versions of the same files for you, so that you can restore the version of a file that contains the changes you need to restore.
Managing backup destinations Managing recovery point storage Cleaning up old recovery points Over time, you might end up with recovery points that you no longer need. For example, you might have several recovery points created months ago that you no longer need because you have more current ones containing your latest work. See “Automating management of backup data” on page 156.
Managing backup destinations Managing recovery point storage 3 Click Yes to confirm the deletion. 4 Click OK. Deleting recovery points within a set A recovery point set can contain multiple recovery points created over time that you can delete to reclaim storage space. The Delete Points option lets you delete all of the recovery points created between the first recovery point and last recovery point in the set. Warning: Be careful about which recovery points you choose to delete.
Managing backup destinations Managing recovery point storage removable media such as DVDs or CDs. You can then store these copies in a protected location. You can also create archive copies of your recovery points to free up disk space. For example, you can copy recovery points to a CD or DVD, and then manually delete the original recovery points. You should verify the copies of the recovery points to ensure that they are on the disk and are valid.
Managing backup destinations Running a one-time virtual conversion Use password This option sets a password on the recovery point. Passwords can include standard characters, not extended characters, or symbols. (Use characters with an ASCII value of 128 or lower.) A user must type this password before they can restore a backup or view the contents of the recovery point. Use AES encryption You can encrypt your recovery point data to add another level of protection to your recovery points.
Managing backup destinations Running a one-time virtual conversion To run a one-time recovery point conversion to virtual disk 1 On the Tasks page, click One Time Virtual Conversion. 2 Click the virtual disk type (and version, if applicable) that you want to create, and then click Next. 3 Do one of the following: ■ Click View all recovery points near the bottom of the pane, and then select a recovery point in the list based on its creation date.
Managing backup destinations Running a one-time virtual conversion System Uses the current system index file that is located in the recovery point storage location. The system index file displays a list of all of the drives on your computer and any associated recovery points from which you can select. Or, you can select an alternate system index file (.sv2i) that resides elsewhere, such as a network location. The use of a system index file reduces the time it takes to convert multiple recovery points.
Managing backup destinations Running a one-time virtual conversion If you selected VMware Virtual Disk or Microsoft Virtual Disk as the conversion format. Folder for virtual disks Type the path to the folder where you want to place the virtual disk files. ■ Browse ■ Click Browse to locate the folder in which you want to place the virtual disk files. ■ Network Credentials If you selected a virtual disk folder location on a network, type your network credentials.
Managing backup destinations Running a one-time virtual conversion If you selected VMware ESX ■ ESX server name or IP address Server as the conversion Type the name of the server or the server's IP format. address. ■ ESX Server Credentials In the ESX Server Credentials group box, type a valid administrator user name that has sufficient rights. Type a valid password. ■ Destination for the virtual disks Type the path to the folder where you want to place the virtual disk files.
Managing backup destinations Running a one-time virtual conversion Run Windows Mini-Setup Select this option (default) to run Windows Mini-Setup when you restart the computer after recovery. During recovery a text-based answer file is generated that scripts the answers for a series of dialog boxes. When the Mini-Setup wizard starts, it looks for this answer to automate the wizard.
Managing backup destinations Defining a virtual conversion job Split virtual disk into 2 GB (.vmdk) files Select this option if you want to split the virtual disk into multiple 2 GB .vmdk files. For example, use this option if your virtual disk is stored on a FAT32 drive (any file system that does not support files larger than 2 GB). Or, if you want to copy the virtual disk files to a DVD but the size is larger than the DVD allows.
Managing backup destinations Defining a virtual conversion job You can also create a one-time virtual conversion. See “Running a one-time virtual conversion” on page 141. See “Viewing the properties of a virtual conversion job” on page 153. See “Viewing the progress of a virtual conversion job” on page 153. See “Editing a virtual conversion job” on page 153. See “Running an existing virtual conversion job immediately” on page 153. See “Deleting a virtual conversion job” on page 154.
Managing backup destinations Defining a virtual conversion job If you selected VMware Virtual Disk or ■ Folder for virtual disks Microsoft Virtual Disk as the conversion Type the path to the folder where you format. want to place the virtual disk files. ■ Browse Click Browse to locate the folder in which you want to place the virtual disk files. ■ Network Credentials If you selected a virtual disk folder location on a network, type your network credentials.
Managing backup destinations Defining a virtual conversion job If you selected VMware ESX Server as the ■ ESX server name or IP address conversion format. Type the name of the server or the server's IP address. ■ ESX Server Credentials In the ESX Server Credentials group box, type a valid administrator user name that has sufficient rights. Type a valid password. ■ Destination for the virtual disks Type the path to the folder where you want to place the virtual disk files.
Managing backup destinations Defining a virtual conversion job Run Windows Mini-Setup Select this option (default) to run Windows Mini-Setup when you restart the computer after recovery. During recovery a text-based answer file is generated that scripts the answers for a series of dialog boxes. When the Mini-Setup wizard starts, it looks for this answer to automate the wizard.
Managing backup destinations Defining a virtual conversion job Split virtual disk into multiple 2 GB (.vmdk) files Select this option if you want to split the virtual disk into multiple 2 GB .vmdk files. For example, use this option if your virtual disk is stored on a FAT32 drive (any file system that does not support files larger than 2 GB). Or, if you want to copy the virtual disk files to a DVD but the size is larger than the DVD allows.
Managing backup destinations Defining a virtual conversion job Running an existing virtual conversion job immediately After you create a conversion job, you can use Run Now to create an on-demand recovery point conversion to virtual disk format. A manual conversion starts immediately. To run an existing virtual conversion job immediately 1 On the Tasks page, click Run or Manage Virtual Conversions. 2 Select the name of a conversion job that you want to run immediately.
Managing backup destinations About managing file and folder backup data To edit a virtual conversion job 1 On the Tasks page, click Run or Manage Virtual Conversions. 2 Select the name of a conversion job that you want to edit. 3 Do one of the following: To change the schedule On the toolbar, click Change Schedule. Make changes to the conversion schedule, and then click OK. To change the job settings On the toolbar, click Edit Settings.
Managing backup destinations About managing file and folder backup data Viewing how much file and folder backup data is stored Start by viewing the total amount of file and folder backup data you currently store. To view how much file and folder backup data is stored 1 On the Tools page, click Manage Backup Destination. 2 To select an alternate backup destination, in the Drives list, select another drive to use as a backup destination.
Managing backup destinations Automating management of backup data ■ If you don't know the name of the file, click Search to return a list of all of the files that have been backed up, and then browse for the file. 3 Click View All Versions to display all versions of each file that exist in the file and folder backup data. 4 Select one or more files that you want to delete. 5 Right-click, and then click Delete.
Managing backup destinations Moving your backup destination ■ Select Warn me when backup storage exceeds threshold if you only want to be notified when the storage size is exceeded, but you do not want any action to be taken. ■ Select Automatically optimize storage if you want Norton Ghost to manage the backup data automatically, without prompting you.
Managing backup destinations Moving your backup destination 5 Select the defined backups that should use the new backup destination. Deselect the defined backups that you do not want to move. 6 Select Save as default backup destination if you want to use this destination as the default backup destination for any new backups that you define in the future. 7 Click OK.
Chapter 13 Recovering files, folders, or entire drives This chapter includes the following topics: ■ About recovering lost data ■ Recovering files and folders by using file and folder backup data ■ Recovering files and folders using a recovery point ■ Recovering a secondary drive ■ Restoring using LightsOut Restore About recovering lost data Norton Ghost can restore lost files, folders, or entire drives by using recovery points or file and folder backup data.
Recovering files, folders, or entire drives Recovering files and folders by using file and folder backup data Norton Ghost includes a search tool to help you locate the files that you want to recover. To recover files and folders by using file and folder backup data 1 On the Home or Tasks page, click Recover My Files. 2 In the left pane of the Recover My Files window, select File and Folder as the search method.
Recovering files, folders, or entire drives Recovering files and folders using a recovery point ■ Click Recovered Files folder on the desktop to restore your files to a Recovered Files folder on your Windows desktop. Norton Ghost creates this folder during the restore. ■ Click Alternate folder and type the path to the location in which you want to restore your files. 7 Click Recover.
Recovering files, folders, or entire drives Recovering files and folders using a recovery point Filename Lets you browse to another location, for example, an external (USB) drive or removable media to select a recovery point (.v2i) file. Select this option, and then do the following: Click Browse, locate and select a recovery point (.v2i file), and then click Open. ■ If you select a network location, type your network credentials. See “About network credentials” on page 68. ■ Click Finish.
Recovering files, folders, or entire drives Recovering files and folders using a recovery point 6 Click Recover Files. 7 In the Recover My Files dialog box, do one of the following: ■ Click Original folders to have your files restored in the original folder where they existed when they were backed up. If you want to replace the original files, select Overwrite existing files. If you do not select this option, a number is added to the filename, leaving the original file untouched.
Recovering files, folders, or entire drives Recovering a secondary drive Recovering a secondary drive If you lose data on a secondary drive, you can use an existing recovery point for that drive to restore the data. A secondary drive is a drive other than the drive on which your operating system is installed. Note: You can recover your system drive (typically, drive C). For example, if your computer has a D drive and the data has been lost, you can restore the D drive back to an earlier date and time.
Recovering files, folders, or entire drives Recovering a secondary drive 5 6 Do one of the following: ■ To use the recovery point that is selected, click Next. ■ Click Browse to select a different recovery point, and then click Next. If you need to access recovery points on a network that requires user authentication, enter your user name and password, and then click Next. Select the drive that you want to restore, and then click Next.
Recovering files, folders, or entire drives Restoring using LightsOut Restore Option Description Check for file system errors Checks the restored drive for errors after the recovery point is restored. Resize restored drive Automatically expands the drive to occupy the target drive's remaining unallocated space. Set drive active (for booting OS) Makes the restored drive the active partition (for example, the drive from which the computer starts).
Recovering files, folders, or entire drives Restoring using LightsOut Restore The Norton Ghost LightsOut Restore feature enables administrators to restore a computer from a remote location, regardless of the state the computer is currently in, so long as its file system is intact. This option provides a way to boot the Symantec recovery environment from a folder on the operating system partition.
Recovering files, folders, or entire drives Restoring using LightsOut Restore 4. Run the LightsOut Restore wizard by going to the Windows Start menu and selecting Programs > Symantec > Norton Ghost 15.0. This installs the Symantec recovery environment to the local file system, and creates an entry in the Windows boot menu that can be used to boot to this environment. 5.
Recovering files, folders, or entire drives Restoring using LightsOut Restore 5 At the Options dialog, you can specify the amount of time that the boot menu is displayed. The default is 10 seconds. If you leave the Enable Symantec pcAnywhere check box selected, networking will automatically start, and pcAnywhere will be loaded. If you clear this check box, pcAnywhere will not be automatically started. 6 Select the type of IP address you want to use, and then click Next.
Recovering files, folders, or entire drives Restoring using LightsOut Restore Option Description Dynamic IP Select this option to connect to a network without the need for additional network configuration. You can click this option if you know there will be a DHCP server available on the network at the time you restore. Static IP Click this option to connect to a network with a particular network adapter and specific address settings.
Recovering files, folders, or entire drives Restoring using LightsOut Restore Reconfiguring Using the LightsOut Restore Option Wizard 1 From Windows, click Start > All Programs > Symantec > Norton Ghost 15.0 > LightsOut Restore Setup. 2 Make your desired changes in the wizard screens, and then click Finish. 3 Click Yes if you want to recopy all of the files, or click No to only make the changes necessary for updating your system.
Recovering files, folders, or entire drives Restoring using LightsOut Restore
Chapter 14 Recovering a computer This chapter includes the following topics: ■ About recovering a computer ■ Starting a computer by using Symantec Recovery Disk ■ How to prepare to recover a computer ■ Recovering a computer ■ Recovering a computer from a virtual disk file ■ Recovering files and folders using Symantec Recovery Disk ■ About using the networking tools in Symantec Recovery Disk ■ About viewing properties of recovery points and drives ■ About the Support Utilities About recov
Recovering a computer Starting a computer by using Symantec Recovery Disk the Recover My Computer Wizard to restart the computer into its previous, usable state. Note: If you purchased Norton Ghost from your computer manufacturer, some features in the recovery environment might not be available. For example, if the manufacturer installed the recovery environment on your computer's hard disk. Your manufacturer might also assign a keyboard key for the purpose of starting the recovery environment.
Recovering a computer Starting a computer by using Symantec Recovery Disk To start a computer by using Symantec Recovery Disk 1 If you store your recovery points on a USB device, attach the device now (for example, an external hard drive). Note: You should attach the device before you restart the computer. Otherwise, Symantec Recovery Disk might not detect it. 2 Insert the Symantec Recovery Disk CD into the media drive of the computer.
Recovering a computer How to prepare to recover a computer 3 In the BIOS setup window, select Boot Sequence, and then press Enter. 4 Follow the on-screen instructions to make the CD or DVD device be the first bootable device in the list. 5 Put your Symantec Recovery Disk CD into the CD drive, and then restart your computer. Note: Depending on which version of the product you have purchased, Symantec Recovery Disk is either included on your product CD, or as a separate CD.
Recovering a computer How to prepare to recover a computer To scan for viruses 1 On the Analyze panel, click Scan for Viruses. 2 Select one of the following: Use the virus definitions currently available Select this option to use the definitions that are included on the Symantec Recovery Disk CD. Use Update Locator virus definitions folder Select this option if you downloaded the latest virus definitions to a disk. See “Locating the latest virus definitions” on page 177.
Recovering a computer Recovering a computer ■ Scroll down and select Run command. ■ Click OK. 3 Click Run Update Locator. 4 Click Find and retrieve virus definitions. If more recent virus definitions are not found, you can still scan for viruses on your damaged computer by using the virus definitions that are on the Symantec Recovery Disk CD. However, the computer might not be protected from new viruses or threats. 5 When prompted, click OK.
Recovering a computer Recovering a computer recover your computer or other hard drive back to the state it was in when the recovery point was created. See “Recovering a computer from a virtual disk file” on page 183. To recover a computer 1 Start the computer by using the Symantec Recovery Disk CD. See “Starting a computer by using Symantec Recovery Disk” on page 174. 2 On the Home panel, click Recover My Computer.
Recovering a computer Recovering a computer System This type of recovery operation uses a system index file (.sv2i) to restore a computer that has multiple drives. A system index file reduces the amount of time that is needed to restore the drives. When a recovery point is created, a system index file is saved with it. The system index file contains a list of the most recent recovery points, which includes the original drive location of each recovery point Select this option, and then click Browse.
Recovering a computer Recovering a computer 10 Select Reboot when finished if you want the computer to restart automatically after the recovery process finishes. 11 Click Finish. 12 Click Yes to begin the recovery process. Edit target drive and options The following table describes the options that are available on the Edit Target Drive and Options page after booting to the Symantec Recovery Disk CD.
Recovering a computer Recovering a computer Options Description Set drive active (for booting OS) Makes the restored drive the active partition (for example, the drive from which the computer starts). You should select this option if you are restoring the drive on which your operating system is installed. Restore original disk signature Restores the original, physical disk signature of the hard drive. Disk signatures are part of all Windows operating systems that Norton Ghost supports.
Recovering a computer Recovering a computer from a virtual disk file Options Description Restore master boot record Restores the master boot record. The master boot record is contained in the first sector of a physical hard disk. The master boot record consists of a master boot program and a partition table that describes the disk partitions. The master boot program analyzes the partition table of the first physical hard disk to see which primary partition is active.
Recovering a computer Recovering a computer from a virtual disk file To recover a computer from a virtual disk file 1 Start the computer by using the Symantec Recovery Disk CD. See “Starting a computer by using Symantec Recovery Disk” on page 174. 2 On the Home panel, click Recover My Computer. 3 On the Welcome page of the wizard, click Next. 4 In the View recovery points by list, select Filename and then do the following: ■ Click Browse. ■ Locate and select a virtual disk file (.vmdk or .
Recovering a computer Recovering a computer from a virtual disk file Virtual disk recovery options The following table describes the recovery options that are available when you recover a virtual disk. Option Description Verify recovery point before restore Verifies whether a recovery point is valid or corrupt before it is restored. If the recovery point is invalid, the recovery is discontinued. This option can significantly increase the time that is required for the recovery to complete.
Recovering a computer Recovering a computer from a virtual disk file Option Description Restore original disk signature Restores the original, physical disk signature of the hard drive. Disk signatures are part of all Windows operating systems that Norton Ghost supports. Disk signatures are required to use the hard drive. Select this option if either of the following situations are true: Your computer's drive letters are atypical (for example, assigned letters other than C, D, E, and so forth).
Recovering a computer Recovering files and folders using Symantec Recovery Disk Recovering files and folders using Symantec Recovery Disk You can use the Symantec Recovery Disk CD to start your computer and to restore files and folders from within a recovery point. To recover files and folders using Symantec Recovery Disk 1 Start the computer by using the Symantec Recovery Disk CD. See “Starting a computer by using Symantec Recovery Disk” on page 174. 2 Click Recover, and then click Recover My Files.
Recovering a computer About using the networking tools in Symantec Recovery Disk 6 Click Recover Files. Where possible, the Recover Items dialog box automatically completes the Restore to this folder box with the original path from which the files originated. If the original location does not include a drive letter you must type the drive letter at the beginning of the path. Note: While in the recovery environment, drive letters and labels might not match what appears in Windows.
Recovering a computer About using the networking tools in Symantec Recovery Disk See “Using the pcAnywhere thin host for a remote recovery” on page 189. See “Mapping a network drive from within Symantec Recovery Disk” on page 191. See “Configuring network connection settings” on page 192. Starting networking services If you need to start networking services, you can do so manually. To start networking services ◆ On the Network panel, click Start My Networking Services.
Recovering a computer About using the networking tools in Symantec Recovery Disk Remotely connecting to the pcAnywhere thin host Symantec pcAnywhere lets you remotely connect to a computer that is running in the recovery environment. The computer must be running the pcAnywhere thin host that is included in the Symantec Recovery Disk CD, and it must be waiting for a connection.
Recovering a computer About using the networking tools in Symantec Recovery Disk To prevent unauthorized users from tampering with your settings or trying to launch a session without your permission, set a password for your remote connection item. This option is available in the Remote Properties window on the Protect Item tab. The thin host does not support encryption. 5 In pcAnywhere, start the remote control session.
Recovering a computer About using the networking tools in Symantec Recovery Disk ■ 2 On the left side of the recovery environment window, click Network, and then in the right pane click Map a Network Drive. Map a network drive by using the UNC path of the computer on which the recovery point is located.
Recovering a computer About viewing properties of recovery points and drives 6 Type the address of the computer that you want to ping on the network segment. 7 Click OK. If you specified a computer name or a computer name and domain as the address method, make note of the IP address that is returned from the computer that you pinged. If communication to the storage computer is operating as expected, you can use the Map Network Drive utility to map a drive to the recovery point location.
Recovering a computer About viewing properties of recovery points and drives Description A user-assigned comment associated with the recovery point Size The total size (in megabytes) of the recovery point Created The date and time that the recovery point file was created Compression The compression level that is used in the recovery point Split across multiple files Whether the entire recovery point file is spanned over several files Password protected The password protection status of the
Recovering a computer About the Support Utilities Primary/Logical The selected drive's drive status as either the primary partition or the logical partition. Size The total size (in megabytes) of the drive. This total includes used and unused space. Used space The amount of used space (in megabytes) within the drive. Unused space The amount of unused space (in megabytes) within the drive. Contains bad sectors Indicates if there are any bad sectors on the drive.
Recovering a computer About the Support Utilities
Chapter 15 Copying a drive This chapter includes the following topics: ■ About copying a drive ■ Preparing to copy drives ■ Copying one hard drive to another hard drive About copying a drive You can use the Copy Drive feature to copy your operating system, applications, and data from one hard drive to another hard drive. You can even copy a larger hard drive to a smaller hard drive if the data on the drive being copied is at least 1/16th smaller in size than the total size of the new drive.
Copying a drive Copying one hard drive to another hard drive ■ Prepare the computer. ■ Get the manufacturer's directions for installing the drive. ■ Shut down the computer, and then disconnect the power cord. ■ Discharge electricity by touching a grounded metal object. ■ Remove the computer cover.
Copying a drive Copying one hard drive to another hard drive To copy one hard drive to another hard drive 1 On the Tools page, click Copy My Hard Drive. 2 Complete the steps in the wizard to copy the drive. The wizard steps you through the process of selecting the right drive to copy, selecting the destination drive, and selecting the options for copying the data from one drive to another.
Copying a drive Copying one hard drive to another hard drive Table 15-1 Drive-to-drive copying options (continued) Option Description Ignore bad sectors during copy This option copies the drive even if there are errors on the disk. Copy MBR This option copies the master boot record from the source drive to the destination drive. Select this option if you are copying the C:\ drive to a new, empty hard drive.
Appendix A Using a search engine to search recovery points This appendix includes the following topics: ■ About using a search engine to search recovery points ■ Enabling search engine support ■ Recovering files using Google Desktop's Search Desktop feature About using a search engine to search recovery points Norton Ghost supports the use of Google Desktop for searching file names that are contained in recovery points.
Using a search engine to search recovery points Enabling search engine support Enable Google Desktop support A Google plug-in for Norton Ghost is required before you can use Google Search to locate and recover files. The plug-in is installed for you automatically when you enable this feature. See “To enable Google Desktop support” on page 202. Enable search engine support when When you define a backup job, or edit an existing defining or editing a backup job backup job, enable search engine support.
Using a search engine to search recovery points Recovering files using Google Desktop's Search Desktop feature 4 Click OK. This option is not available if you do not have Google Desktop installed. Install Google Desktop, and then repeat this procedure. 5 Click OK to install the Google Plugin. To enable search engine support for a backup job 1 Start Norton Ghost.
Using a search engine to search recovery points Recovering files using Google Desktop's Search Desktop feature ■ Right-click the Google Desktop icon in the system tray and click Indexing > Re-Index. Re-indexing can take a significant amount of time. Be sure to wait until it completes before attempting to search again. ■ Right-click the Google Desktop icon in the system tray and click Preferences. Under Search Types, verify that Web history is checked.
Appendix B About backing up Microsoft virtual environments This appendix includes the following topics: ■ About backing up Microsoft virtual hard disks ■ About backing up and restoring Microsoft Hyper-V virtual machines About backing up Microsoft virtual hard disks Microsoft Windows 7 now supports the use of Virtual Hard Disks (VHDs). Microsoft does not support backing up a physical disk and a VHD on that physical disk in the same backup job. This limitation also applies to Norton Ghost.
About backing up Microsoft virtual environments About backing up and restoring Microsoft Hyper-V virtual machines http://technet.microsoft.com/en-us/library/dd440865(WS.10).aspx About backing up and restoring Microsoft Hyper-V virtual machines To create a backup of a Microsoft Hyper-V virtual machine, you must back up the volumes of the computer where the virtual machine is hosted. To do this, create either a live backup or a system state backup of the host machine.
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Index backups (continued) things to do after 53 things to do before 51 things to do during 53 tips 54 tips for a better backup 50 types of 50 verifying success 95, 118 viewing progress 74 benefits of using Norton Ghost 13 best practices, services 107 boot configuration database 62 C cancelling the current operation 94 categories managing file types 41 checking computer agent services 105 clustered shared volumes 206 cold backups about 76 running one time 77 command files running during a backup 68 co
Index email notification setting up to send warnings and errors 46 emergency recovering a computer 178 recovering a computer, about 173 encryption recovery point 72 error messages configuring to show or hide 40 errors setting notification for warnings:setting up email to send 46 evaluation version installing or upgrading 20 Event Log about 127 use to troubleshoot 127 event-triggered backups enabling 96 ThreatCon Response 96 Events tab, log file history 107 expiration of trial version 20 explore computer fr
Index L license product 23 LightsOut Restore 166 reconfiguring 170 starting 168 LightsOutRestore restoring with 166 LiveUpdate, using 25 log file event 127 log files checking 107 Offsite Copy (continued) assigning nicknames to external drives for use with 43 copy recovery points 81 One Time Backup from Windows 75 operating system backing up computers with multiple 58 Options configuring defaults 36 original disk signature, recovering 182, 186 P P2V M mapping drive from Symantec Recovery Disk 191 ma
Index recovery (continued) options for drives 165 original disk signature 182, 186 restoring files and folders 159 recovery actions setting up when agent does not start 109 recovery point archiving 139 checking integrity of 65 cleaning up old 138 copying to CD or DVD 139 create a specific type 92 default storage location 38 deleting sets 138 encrypting 72 independent 63 limiting number of sets 65 managing 137 one time conversion to virtual disk 141 opening files and folders stored in 163 opening up hard di
Index SmartSector Copying about 71 starting computer Agent services 105 starting agent 108 status messages configuring to show or hide 40 status reporting customize per drive 122 stopping agent 108 stopping computer agent services 105 stopping tasks 94 Support Utilities 195 Symantec Backup Exec Web Retrieve configuring with backups 132 use to search for recovery points 201 Symantec Recovery Disk about 173 about creating backups from 76 booting into 174 configuring network connection settings 192 creat
Index W Windows 7 support for 14, 17 Windows Explorer mount recovery points from 131 viewing file and folder version information in 156 213
