User guide

• URLs of websites visited as well as search keywords and
search results only if the Norton Safe Web feature is enabled.
This information is collected by Symantec for the purpose
of providing protection and of evaluating and advising You
regarding potential threats and risks that may be associated
with a particular Web site before You view it.
• Executable files and files that contain executable content
that are identified as potential malware, including
information on the actions taken by such files at the time of
installation. These files are submitted to Symantec using the
Software’s automatic submission function. Such automatic
submission function may be deactivated after installation
by following the instructions in the Documentation for
applicable products. The collected files could contain
personally identifiable information that has been obtained
by the malware without Your permission. Files of this type
are being collected by Symantec only for the purpose of
improving the ability of Symantec’s products to detect
malicious behavior.
• The name given to the Device during the initial setup of
such Device. If collected, the name will be used by Symantec
as an account name for the Device under which You may
elect to receive additional services and/or under which You
may use certain features of the Software. You may change
such account name at any time after installation of the
Software and it is recommended that You do so.
• Status information regarding installation and operation of
the Software. This information indicates to Symantec
whether installation of the Software was successfully
completed as well as whether the Software has encountered
an error. The status information could contain personally
identifiable information only if such information is included
in the name of the file or folder encountered by the Software
at the time of installation or error. The status information
is collected by Symantec for the purpose of evaluating and
improving Symantec’s product performance and installation
success rate. Symantec may also use this information to
optimize its web-pages.
• Information contained in email messages that You send
through the Software to Symantec to report as spam or as
incorrectly identified as spam. These email messages may
contain personally identifiable information and will be sent
to Symantec only with Your permission, and will not be sent
automatically. If You send such messages to Symantec,
Symantec will use them only for the purpose of improving
the detection ability of Symantec’s antispam technology.
Symantec will not correlate or match up these files with any
other personally identifiable information.
• Information contained in a report that You may choose to
send through the Software to Symantec when the Software
encounters a problem. The report includes information
regarding the status of both the Software and Your Device
at the time that the Software encountered the problem. The
status information about Your Device may include the system
language, country locale, and the operating system version
for Your Device, as well as the processes running, their status
and performance information, and data from files or folders
that were open at the time the Software encountered the
problem. The information could contain personally
identifiable information if such information is included in,
or is a part of the name of the files or folders open at the time
the Software encountered the problem. This information will
be sent to Symantec only with Your permission, and will not
be sent automatically. The information is collected by
Symantec for the purpose of correcting the encountered
problem and improving Symantec’s product performance.
This information will not be correlated or matched up with
any personally identifiable information.
• The Internet Protocol (IP) address and/or Media Access
Control (MAC) address and the Machine ID of the Device on
which the Software is installed to enable the Software to
function and for license administration purposes.
• Other general, statistical information used for product
analysis, and for improving product functionality.
Unless it is expressly defined as optional, the collected
information as set out above is necessary for the purpose of
the functionality of Symantec’s products.
Information may be transferred to the Symantec group in
the United States or other countries that may have less
protective data protection laws than the region in which You
are situated (including the European Union) and may be
accessible by Symantec employees or contractors exclusively
to be used in accordance with the purposes described above.
For the same purposes the information may be shared with
partners and vendors that process information on behalf of
Symantec. Symantec has taken steps so that the collected
information, if transferred, receives an adequate level of
protection.
Subject to applicable laws, Symantec reserves the right to
cooperate with any legal process and any law enforcement
or other government inquiry related to Your use of this
Software. This means that Symantec may provide documents
and information relevant to a court subpoena or to a law
enforcement or other government investigation. In order to
promote awareness, detection and prevention of Internet
security risks, Symantec may share certain information with
research organizations and other security software vendors.
Symantec may also use statistics derived from the
information to track and publish reports on security risk
trends. By using the Software, You acknowledge and agree
that Symantec may collect, transmit, store, disclose and
analyze such information for these purposes.
In addition, any Data that You transmit or store through the
Online Backup Feature will be transferred to and stored in
servers located in countries that may have less protective
data protection laws than the country in which You are
located (including without limitation the United States).
These servers are owned and maintained by a third party
processor which Symantec has required by contract to
safeguard Your Data. If you have any questions about how
Your Data is being handled, please contact Symantec
Customer Service using the contact details in Section 12.
CPS / N360 6.0 / USE