Getting Started Guide for Symantec™ Endpoint Protection Small Business Edition
The software described in this book is furnished under a license agreement and may be used only in accordance with the terms of the agreement. Documentation version 12.00.00.00.00 PN: 20015344 Legal Notice Copyright © 2009 Symantec Corporation. All rights reserved. Symantec, the Symantec Logo, LiveUpdate, TruScan, and Symantec Protection Center are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U.S. and other countries.
Symantec Corporation 20330 Stevens Creek Blvd. Cupertino, CA 95014 http://www.symantec.com Printed in the United States of America.
Technical Support Symantec Technical Support maintains support centers globally. Technical Support’s primary role is to respond to specific queries about product features and functionality. The Technical Support group also creates content for our online Knowledge Base. The Technical Support group works collaboratively with the other functional areas within Symantec to answer your questions in a timely fashion.
■ Version and patch level ■ Network topology ■ Router, gateway, and IP address information ■ Problem description: ■ Error messages and log files ■ Troubleshooting that was performed before contacting Symantec ■ Recent software configuration changes and network changes Licensing and registration If your Symantec product requires registration or a license key, access our technical support Web page at the following URL: www.symantec.
Maintenance agreement resources If you want to contact Symantec regarding an existing maintenance agreement, please contact the maintenance agreement administration team for your region as follows: Asia-Pacific and Japan contractsadmin@symantec.com Europe, Middle-East, and Africa semea@symantec.com North America and Latin America supportsolutions@symantec.
Getting Started This document includes the following topics: ■ About Symantec Endpoint Protection Small Business Edition ■ Planning the installation ■ What's included in Symantec Endpoint Protection Small Business Edition ■ System requirements ■ Where to get more information about Symantec Endpoint Protection Small Business Edition About Symantec Endpoint Protection Small Business Edition Symantec Endpoint Protection Small Business Edition combines virus protection with advanced threat protection
Getting Started Planning the installation Note: See the Implementation Guide for Symantec Endpoint Protection Small Business Edition for comprehensive instructions for planning, installing, and configuring the product. Table 1-1 summarizes the installation steps for Symantec Endpoint Protection Small Business Edition.
Getting Started What's included in Symantec Endpoint Protection Small Business Edition Installation planning (continued) Table 1-1 Step Action Description Step 9 Install clients Install the Symantec Endpoint Protection Small Business Edition client on your unprotected computers. Symantec recommends that you also install the client on the computer that hosts Symantec Protection Center.
Getting Started What's included in Symantec Endpoint Protection Small Business Edition Table 1-2 Product components Component Description Symantec Protection Center Symantec Protection Center centrally manages the client computers that connect to your company's network. Symantec Protection Center comprises the following software: The console software coordinates and manages security policies and client computers.
Getting Started System requirements Figure 1-1 Symantec Endpoint Protection Small Business Edition components Computers running the Symantec Endpoint Protection Small Business Edition client, connecting through a VPN tunnel Internet Firewall Local Ethernet Network Symantec Protection Center, with the Symantec Endpoint Protection Small Business Edition client installed Computers running the Symantec Endpoint Protection Small Business Edition client System requirements Symantec Endpoint Protection Sm
Getting Started Where to get more information about Symantec Endpoint Protection Small Business Edition Windows Small Business Server 2008 (64-bit), or Windows Essential Business Server 2008 (64-bit) Windows Vista (32-bit, 64-bit) is not officially supported.
Getting Started Where to get more information about Symantec Endpoint Protection Small Business Edition Center. You can find the tool in the Tools\PushDeploymentWizard folder of the product disc. ■ Symantec Client Firewall Policy Migration Guide This guide includes information on how to convert policies from Symantec Client Firewall Administrator to Symantec Protection Center.
Getting Started Where to get more information about Symantec Endpoint Protection Small Business Edition