Data Sheet

Symantec pcAnywhere™ 12.5
Industry-leading remote control solution for faster help desk support and issue resolution
Data Sheet: Client and Systems Management
Confidence in a connected world.
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Overview
As remote offices and telecommuting become more
prevalent, the ability to manage devices from virtually
any location is quickly changing from a luxury to a
necessity.
Symantec pcAnywhere™, a leading remote control
solution, helps organizations access and securely
manage remote computers to resolve issues quickly.
pcAnywhere supports multiple platforms for both host
and remote systems, including Windows® (including
Vista® and Windows Server® 2008), Linux®, and Mac®.
Systems can also be securely accessed from Windows
Mobile®/Pocket PC devices and Web browsers.
pcAnywhere 12.5 allows you to easily connect to
mission-critical servers and endpoint devices, ensuring
complete control—even if your building becomes
inaccessible.
Features and benefits
• Provides a feature-rich, secure, reliable remote control
solution to accelerate resolution of help desk calls.
• Offers heterogeneous host and remote platform
support across Windows, Linux, and Mac OS X. All
hosts can also be accessed from Microsoft® Pocket PC
devices or Web browsers.
• Supports 64-bit environments.
• Gateway option enables real-time discovery of and
connection to multiple devices behind firewalls and
NAT devices, which mitigates private and dynamic IP
challenges, and minimizes port opening and
forwarding.
• Host invitation feature simplifies the process of hosts
establishing a reverse connection from behind
firewalls and NAT devices.
• User interface provides simple, graphical, task-based
options. You can also combine the pcAnywhere
Manager with all active sessions into a single window.
• Mobile remote management tools reduce the steps,
bandwidth, and time required for remote
troubleshooting and issue resolution from Pocket PC
and Pocket PC Phone devices.
• The Symantec pcAnywhere Access Server option
facilitates the discovery of and connection to multiple
pcAnywhere hosts from anywhere—regardless of
location or network configuration. (Sold separately;
works in conjunction with pcAnywhere 12.x.)
• AES encryption algorithm provides users with a choice
of all available cipher strengths (128-bit, 192-bit, and
256-bit) in addition to the currently offered RC4
symmetric algorithm and other options (pcAnywhere
encoding, public key, or none). pcAnywhere encryption
is FIPS 140-2 validated.
• Supports multiple authentication methods so you can
use existing network authentication user names and
passwords.
• Windows PE support allows you to use a pcAnywhere
Thin Host within Windows PE operating system.