User manual

Route calculation errors
These are two most common routing errors you might encounter while using Sygic GPS Navigation.
1) Download Missing Map error:
• This error usually occurs when you are creating a route between multiple countries and are missing
crucial maps of countries that need to be passed through (for example, if you create a route from
Spain to Germany, but are missing the map of France, or from California to Washington without the
maps of Oregon or Idaho).
• To avoid this error, make sure that all maps necessary for the route are installed. If you don’t have
it installed, simply zoom in the map above the missing state until you see the option to download it.
• If you are pre-planing your route overseas, make sure to change your current position when
creating the route, so that the route isn’t calculated from your current position.
2) Route Calculation Has Failed, Roads Limit Reached:
• The route is too long. If you would try to calculate a route from, for example, Lisbon to Moscow, the
limit would be exceeded before the route would be calculated and you will receive this error message
• The route is long whit a specific settings. The route would be normally calculated, but because of
the specific settings, as for example highway avoidance, the route possibilities would be exceeded
before the route would be calculated.
• You will set starting of finishing point in a no-drive zone. In this case, the application would try to
calculate the route which cannot be calculated and will go on with the calculation until the limit would
be reached.
• If none of the descriptions above match your case, please contact our support team.
If you still experience the issue, please Submit feedback from our app , or contact our Customer support
directly in case you need more support or encounter an error not listed in this section.
Sygic Sygic GPS Navigation for Windows Phone - English
Last update: 2015/03/20 15:45:27 Page 80 of 93