Instruction Manual

Troubleshooting
Dear customer,
if you are experiencing any issues with Sygic GPS Navigation, this category will help you solve it.
Please, choose your type of issue from the menu on the left side.
If you would not find proper solution in this User Guide, please contact our Customer support .
Acquiring GPS position
Your device may lose GPS signal under any of the following conditions:
• The device is in a building, tunnel or at a location where signals from the GPS satellites are
obstructed by buildings, trees, electric cables or other objects.
• Device system settings may be set incorrectly
• On a smartphone/tablet device location services are turned off
• Product settings may be set incorrectly
If your device can’t determine your current position you will be offered the following options:
• Wait for valid position (Recommended)
Your route will be calculated from your current position as soon as a valid GPS signal is available.
• Last valid position
Your route will be calculated from your last known position (i.e. where you were just before the
device lost GPS signal).
• Select from map
Allows you to select any starting point for the route calculation.
If problem continues. please contact our Customer support .
Problem entering a destination
If you have trouble entering a destination in
Sygic Sygic GPS Navigation for Android - User Guide - 1
Last update: June 13, 2014 12:44:26 Page 47 of 54