Instruction Manual

Troubleshooting
Dear customer,
In case you would not find sufficient answer in this user guide, please contact our Customer support.
• Acquiring GPS position
• Problem downloading maps on Android
• Frequent freezing and crashing/Blackscreen
• Problem downloading application
• Traffic is not working
• Backup and restore
• Trouble downloading resources from Google Play
Acquiring GPS position
Your device may lose GPS signal under any of the following conditions:
• The device is in a building, tunnel or at a location where signals from the GPS satellites are
obstructed by buildings, trees, electric cables or other objects.
• Device system settings may be set incorrectly
• On a smartphone/tablet device location services are turned off
• Product settings may be set incorrectly
If your device can’t determine your current position you will be offered the following options:
• Select from map
Allows you to select any starting point for the route calculation.
• Last valid position
Your route will be calculated from your last known position (i.e. where you were just before the
device lost GPS signal).
• Search
Type address of your current position manually.
If problem continues. please contact our Customer support.
Sygic Sygic GPS Navigation for Android - Next Generation - 1
Last update: 2014/12/19 13:50:56 Page 26 of 43