- Powerbuilder V.11.5 Enterprise Edition Manual
Troubleshooting SySAM issues
28 PowerBuilder Enterprise
Troubleshooting SySAM issues
If you experience issues with your SySAM license, read this section to find
information that might help you troubleshoot licensing issues, or help you
collect information that Technical Support can use to diagnose licensing issues.
You can find more information about SySAM licensing on the
SySAM Web site
at http://www.sybase.com/sysam
and in the SySAM Documentation at
http://infocenter.sybase.com/help/index.jsp?topic=/com.sybase.help.sysam/title.h
tm
.
Logging SySAM
information
You can enable logging by adding an entry to the PB.INI file with the following
format, where N is 0, 1, or 2:
[pb]
LogSySAM = N
The default value for LogSySAM is 0, which means no logging. Set the value
to 1 for basic logging information, or 2 for full information. The log file is
saved in the same directory as PB.INI and is named PB115_sysam.log. The file
contains status information from the development environment, the details of
the current license, and, if you set the SySAMTrace value in PB.INI,
information from the SySAM API. Technical Support might ask you to set
these values if you experience license problems.
PB.INI directory
Although PB.INI is installed by the setup program to the main installation
directory, PowerBuilder does not use or modify the PB.INI file in this directory.
Instead, PowerBuilder creates a personal copy of the PB.INI file the first time
you or another user starts PowerBuilder, and this is the initialization file that
PowerBuilder uses.
On Windows XP and Windows 2003, the directory containing the personal
copy of the PB.INI file is C:\Documents and Settings \userName\Local
Settings\Application Data\Sybase\PowerBuilder 11.5, where userName is the
name of the current PowerBuilder user. A personal SySAM log file is saved to
this directory, and local license files are kept in this directory for each
PowerBuilder user. The name of this directory on Windows Vista and Windows
2008 is C:\Users\userName\AppData\Local\Sybase\PowerBuilder 11.5.