User manual

Channel content on device
Table 2. Channel content not appearing on device
Platform
Possible cause/steps to take
Problem: You do not see the channels you expected
after installing M-Business Client on your device
All You have just installed M-Business Client on your
mobile device.
After syncing to install M-Business Client, you
need to sync a second time to load your channels
onto your device. If you have not performed the
second sync, the device should display a page in-
forming you that you need to sync again.
Problem: You have synced your device, but still do
not see the expected channels
All You tapped Cancel or were disconnected from the
network in the middle of your sync.
In this case, you may see a welcome page instead
of a list of channels. To see your subscribed chan-
nels, perform another sync.
All You have not subscribed to any channels.
To check, access your M-Business Server personal
page — your Channel List for User... page appears
automatically, displaying a list of channels to which
you are subscribed. If there are none listed, contact
your system administrator.
Problem: Your sync was successful and you have
subscribed to channels, but you still do not see the
expected channels
All You must access M-Business Server through a
proxy server or a firewall.
If this is the case, M-Business Connect attempts to
configure the connection through the proxy server
during the installation process, but it sometimes
fails to do so. If M-Business Connect has failed, you
must configure the connection manually. See “Con-
figuring proxy server settings” on page 49.
Channel content on device
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