User Manual

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FAQs - Alert Indoor Camera/Spotlight Outdoor Camera
Can I use my camera without an internet connection?
No, your camera requires a Wi-Fi network connection with internet access (minimum 512Kbps upload speed) so you
can stream live video to your phone and manage the camera's settings.
Why am I getting false motion events?
Moving cars, passersby, direct sunlight or reflection may cause unwanted motion detection. To minimize false
motion detections, adjust your camera angle slightly downward and ensure the field of view is focused only on
the immediate area of concern and excludes as much background activity as possible. If placed outdoors, avoid
locations where your camera will be directly exposed to sunlight during the day. Also, take note of shiny surfaces in
the vicinity, such as house or car windows, which can reflect sunlight and trigger your camera's motion sensor. You
can also try lowering the motion detection sensitivity to suit the environment.
Is it possible to manually turn off the camera's siren that has been triggered by motion or sound detection?
Yes, simply open the camera's live view then tap the siren icon twice. If the duration of the automatic siren is too long,
you can reduce it to 30 seconds (minimum) or turn it off completely in the camera's settings (Motion Settings > Siren).
How long is a camera event clip?
Camera event clips can be as short as 10 seconds and up to 1 minute in length, depending on how long the sound
or motion lasts. The camera will begin recording an event when sound or motion is first detected, and continue
to record until there is completely no sound or motion. If your camera continues to detect sound or motion for
longer than a minute, a new video event will be created on the video activity timeline, and you will get a separate
notification for that event.
Why can’t I hear anything in the camera event clips?
Make sure that the microphone volume setting of the camera is not turned OFF or set too low—the camera will not
be able to pick up any sound in the background.
How far back can I review my camera's event history?
Swann Security provides free basic cloud storage for your camera. The video activity timeline (in the Playback tab)
will display up to the last 7 days of event clips that your camera has recorded.
I have installed a new home Wi-Fi router. How do I change the Wi-Fi network my camera connects to?
If the old Wi-Fi router has not been disconnected yet, go to your camera's Settings > Wi-Fi SSID, then enter the new
Wi-Fi network details (i.e., Wi-Fi network name and password). This will immediately update the Wi-Fi information
on your camera. Make sure the new Wi-Fi network is available for devices to connect to.
If the old Wi-Fi router is no longer operating, go to Menu > Pair Device and perform the pairing procedure again.
You do not need to delete the camera from your account. You can also just re-pair your camera if the Wi-Fi network
name or password on the router has been changed.