User Manual

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I have forgotten my Swann Security account password. How do I reset it?
Tap the “Forgot Password” link on the Sign In screen of the Swann Security app and submit the email address that you
used to create your account. You'll shortly receive an email with instructions on how to reset your account password.
Can I access my devices with another phone?
Yes. Just install the Swann Security app on your other phone and sign in using the same Swann Security account
credentials. For privacy, make sure to sign out of the app on any secondary devices before switching back to your
primary phone.
Can I register my devices to another Swann Security account?
A device can be registered to a single Swann Security account only. If you want to register the device to a new
account (for example, if you want to give the device to a friend), you'll first need to remove the device (i.e., unpair)
from your account. Once removed, the camera can be registered to another Swann Security account.
Where can I find the snapshots and recordings taken using the app?
You can view your snapshots in the Photos app on your phone.
You can view your recordings in the app via Menu > Recordings. See "Managing your App Recordings" on page 38.
How do I get alerts on my phone?
To receive push notifications from Swann Security, simply turn on the Enabled toggle in the Notifications tab of the
Swann Security app.
Will I be able to stream live video if I'm travelling overseas?
As long as your mobile phone and the Swann Security devices are both connected to the internet, you can
conveniently check in on your devices via the Swann Security app from anywhere in the world.
Why is live video from my devices slow to load?
Poor internet connection is the most common reason. Test your internet speed using an online speed checker tool
or at speedtest.net. We recommend internet speeds of at least 2 Mbps for optimal streaming performance. As a
general rule, the more devices (e.g., cameras) you have connected, the more internet bandwidth you'll need.
FAQs - General