SWANN SECURITY APP USER MANUAL for ANDROID English 1
Contents Getting Started Installing the Swann Security App 4 Creating your Swann Security Account 5 Pairing Devices 7 Pairing Devices - CCTV System 8 Pairing Devices - Alert Indoor Camera 10 Pairing Devices - Spotlight Outdoor Camera 14 About the App Interface Navigation Bar 19 Live View - CCTV System Live View - Alert Indoor Camera/Spotlight Outdoor Camera Playback 20 22 24 Notifications 25 Menu 26 Profile 27 Settings Overview - CCTV System 28 Settings Overview - Ale
Getting Started
Installing the Swann Security App Search and download the latest version of the Swann Security app using the Google Play store app on your phone. Swann Security After the Swann Security app is installed on your phone, the Swann Security app icon appears on the Home or Apps screen. To open the Swann Security app, tap the app icon.
Creating your Swann Security Account Open the Swann Security app and tap Not yet registered? Register. Enter your first and last names, then tap Next. This helps us verify your identity if you contact us for assistance with your account or device. If Location (GPS) is turned on for your phone, your approximate address is automatically set based on your phone's current location.
Creating your Swann Security Account Select the place where your Swann device was purchased, then tap . Enter your email address, desired password (between 8 - 32 characters), and confirm the password. Read the Terms of Service and Privacy Policy, then tap Register to agree to the terms and create your account. Go to your email inbox and open the link in the verification email from Swann Security to activate your account. If you can't find the verification email, try checking the Junk folder.
Pairing Devices If this is your first time pairing a Swann device, tap the Pair Device button. If you are pairing a second or subsequent Swann device, open the Menu , and then tap Pair Device. 7 For specific instructions on how to pair your Swann device, go to the following pages: • To pair the CCTV system such as the DVR or NVR, go to page 8. • To pair the Alert Indoor Camera, go to page 10. • To pair the Spotlight Outdoor Camera, go to page 14.
Pairing Devices - CCTV System Scan the CCTV system's QR code. The QR code's location is generally found on the top of the device. NOTE • If your phone can’t scan the QR code, tap the Manual Pair button at the bottom of the QR code scanning screen. You can type in the device's ID located below the QR code which looks something like this: Before you start the pairing process, make sure your CCTV system is powered and connected to the internet modem/router. Tap the Start button to proceed.
Pairing Devices - CCTV System Tap Save at the top of the screen. The app will establish a connection with your CCTV system and register it to your Swann Security account. Enter the password of your CCTV system which is the same password you use to unlock the system menu locally. This is normally the password that you created when setting up your DVR or NVR for the first time using the integrated Startup Wizard. NOTE Toggle to make sure that you have entered the password correctly.
Pairing Devices - Alert Indoor Camera Scan the camera's QR code. The QR code's location is generally found on the base of the device. Before you start the pairing process, make sure your camera is powered. If you need information on how to power your camera, refer to the quick start guide that came with it. NOTE • If your phone can’t scan the QR code, tap the Manual Pair button at the bottom of the QR code scanning screen.
Pairing Devices - Alert Indoor Camera Tap the Start button to continue. The Wi-Fi network name field is auto-filled with the Wi-Fi network that your phone is currently using. Your camera will join this Wi-Fi network by default. NOTE Make sure the home Wi-Fi network your camera will be joining is a 2.4GHz network. • • If you have multiple home Wi-Fi networks and prefer to connect your camera to another WiFi, simply tap the Wi-Fi name field and enter the Wi-Fi network name (SSID) manually.
Pairing Devices - Alert Indoor Camera Check if the LED indicator of your camera is blinking blue slowly as shown. If so, your camera is already in pairing mode (i.e., the camera's hotspot is activated temporarily) and ready to pair. Tap the Next button. Enter and confirm your Wi-Fi network password, and then tap the Next button. NOTE • Your Wi-Fi network password is case sensitive, so enter it exactly the same as it was created or as found on your Wi-Fi router/access point.
Pairing Devices - Alert Indoor Camera Once pairing is complete, tap the Done button. Your camera will be displayed on the Live View tab. Tap the Start button to allow the app to automatically connect to the camera's hotspot (e.g., Swann-SWIFI-xxxxxx) and pair your camera to your home Wi-Fi as well as link to your Swann Security account. NOTE • Depending on the internet connection, it may take a few moments for your camera's live video to start streaming.
Pairing Devices - Spotlight Outdoor Camera Scan the camera's QR code. The QR code's location is generally found on the base of the device. Before you start the pairing process, make sure your camera is powered. If you need information on how to power your camera, refer to the quick start guide that came with it. NOTE • If your phone can’t scan the QR code, tap the Manual Pair button at the bottom of the QR code scanning screen.
Pairing Devices - Spotlight Outdoor Camera Tap the Start button to continue. The Wi-Fi network name field is auto-filled with the Wi-Fi network that your phone is currently using. Your camera will join this Wi-Fi network by default. NOTE Make sure the home Wi-Fi network your camera will be joining is a 2.4GHz network. • • If you have multiple home Wi-Fi networks and prefer to connect your camera to another WiFi, simply tap the Wi-Fi name field and enter the Wi-Fi network name (SSID) manually.
Pairing Devices - Spotlight Outdoor Camera Check if the LED indicator of your camera is blinking blue slowly as shown. If so, your camera is already in pairing mode (i.e., the camera's hotspot is activated temporarily) and ready to pair. Tap the Next button. Enter and confirm your Wi-Fi network password, and then tap the Next button. NOTE • Your Wi-Fi network password is case sensitive, so enter it exactly the same as it was created or as found on your Wi-Fi router/access point.
Pairing Devices - Spotlight Outdoor Camera Once pairing is complete, tap the Done button. Your camera will be displayed on the Live View tab. Tap the Start button to allow the app to automatically connect to the camera's hotspot (e.g., Swann-SWIFI-xxxxxx) and pair your camera to your home Wi-Fi as well as link to your Swann Security account. NOTE • Depending on the internet connection, it may take a few moments for your camera's live video to start streaming.
About the App Interface
Navigation Bar 1 2 3 4 1 Tap to access the Notifications screen where you can view and manage push notifications from Swann Security. For more information, see "Notifications" on page 25. 2 Tap to access the video activity timeline where you can search and review motion and sound detection event clips that have been recorded by your devices. For more information, see "Playback" on page 24. 3 Tap to access the Live View screen where you can view live video from your devices.
Live View - CCTV System 2 1 3 4 5 1 Open the menu where you can edit your account profile, pair a new device, download the app manual, and more. See "Menu" on page 26. 2 Toggle the layout of camera (channel) tiles in the viewing area between list and two-column grid views. 3 If the camera has the spotlight feature, tap the Bulb icon to turn on or off the camera's spotlight. 4 The camera (channel) name. 5 The viewing area. • Scroll up or down to see more camera (channel) tiles.
Live View - CCTV System 1 2 3 1 2 3 4 5 4 5 6 7 Return to the main live view screen. The video window. Swipe left or right to display live video from the previous or next camera channel. • You can turn your phone sideways for landscape view (fullscreen). • You can zoom in or out on the video. Use two fingers to pinch and spread out to zoom in on an area, and pinch back to zoom out. Tap to take a snapshot with the camera.
Live View - Alert Indoor Camera/Spotlight Outdoor Camera 2 1 3 4 1 5 Open the menu where you can edit your account profile, pair another device, download the app manual, and more. See "Menu" on page 26. Note: A red dot on the menu icon shows you the number of unread device notifications in the Notifications tab. For more information, see "Notifications" on page 25. 2 Toggle the layout of camera tiles in the viewing area between list and two-column grid views.
Live View - Alert Indoor Camera/Spotlight Outdoor Camera 1 2 3 4 5 6 7 1 Return to the main live view screen. 1 2 Displays the Wi-Fi signal strength of the camera. 3 4 5 8 The video window. Swipe left or right to display live video from the previous or next camera, if available. • You can turn your phone sideways for landscape view (fullscreen). • You can zoom in or out on the video. Use two fingers to pinch and spread out to zoom in on an area, and pinch back to zoom out.
Playback 2 1 3 5 4 1 Tap the left or right arrow to view the previous or following day or month's timeline of video events for all of the devices that are currently online. 2 Tap to filter the video timeline by "Device", "Event type", and "Time At Camera Location" so you can quickly find specific events that you want to review by showing a smaller subset of events. 3 Event clips appear in chronological order, with the most recent at the top. Scroll up or down to see more events.
Notifications 1 2 3 1 Tap to display the menu option to clear all device notifications in the Notifications area below. 2 Tap on the Notification Status toggle to turn on or off push notifications from Swann Security.
Menu 1 2 3 4 5 6 7 8 9 1 Update your profile name, account password, and location. See "Profile" on page 27. 2 Adjust various settings for your devices. 3 Pair a new Swann device to your Swann Security account or re-pair an existing Swann device (to update the Wi-Fi information). 4 View, share, and delete video clips that were captured manually during live view. See "Managing your App Recordings" on page 38. 5 View and manage device notifications from Swann Security.
Profile 1 2 3 4 1 Tap the Edit button to update your name. 2 Tap the Edit button to change your Swann Security account login password. 3 Tap the Edit button to change your address. 4 button to delete your Swann Security account. A confirmation link will be sent Swipe left and tap the Bin to your registered email address. Open the link to confirm that you want to permanently delete your account.
Settings Overview - CCTV System 1 2 3 4 5 1 The current name of your CCTV system. Tap 2 The current connection state of your CCTV system. 3 4 5 to change it. Scroll up or down the Channels area to view more camera channels associated with your CCTV system. Tap the Edit button of the corresponding camera channel to change its name. If you rename the camera channel in the app, it will also be automatically reflected on your CCTV system.
Settings Overview - Alert Indoor Camera 1 2 3 4 5 6 1 The current name of your camera. Tap 2 The current connection state of your camera. 2 3 The current timezone (GMT format) of your camera. The date and time stamp of camera recordings will be based on the timezone you've selected. If this information is wrong, tap to update it. 2 4 2 5 6 to change it. The Wi-Fi signal strength of the camera.
Settings Overview - Alert Indoor Camera 7 8 9 10 11 12 7 Adjust the camera's detection sensitivity settings for motion detection, human detection, and sound detection. See "Motion Settings - Alert Indoor Camera" on page 32. 8 Access up to the last 2 days of event clips (space permitting) stored on the camera’s internal memory. When the camera's internal memory is full, the oldest clips will be overwritten. 9 Check for camera firmware updates.
Camera Settings - Alert Indoor Camera 7 1 3 2 4 5 6 1 2 Adjust the quality of the live video stream. If you find that the camera is taking awhile to start streaming (i.e., spinning wheel), this may be caused by the slow internet speed on your phone (poor cellular coverage) or limited home internet bandwidth (other video streaming activity running at the same time on your Wi-Fi network can result in congestion affecting your internet upload and download speeds).
Motion Settings - Alert Indoor Camera 5 1 3 2 4 1 2 3 4 5 Select the motion sensitivity level to optimize motion detection recordings for your home environment. Higher sensitivity settings will detect movement further away from the camera. Use the lower settings to reduce detection range and minimize unwanted recordings. Selecting Off turns off motion detection completely. Receive alerts when the camera detects a person present in the motion event.
Settings Overview - Spotlight Outdoor Camera 1 2 3 4 5 6 1 The current name of your camera. Tap 2 The current connection state of your camera. 2 3 The current timezone (GMT format) of your camera. The date and time stamp of camera recordings will be based on the timezone you've selected. If this information is wrong, tap to update it. 2 4 2 5 6 to change it. The Wi-Fi signal strength of the camera.
Settings Overview - Spotlight Outdoor Camera 7 8 9 10 11 12 7 Adjust the camera's detection sensitivity settings for motion detection, human detection, and sound detection. See "Motion Settings - Spotlight Outdoor Camera" on page 36. 8 Access up to the last 2 days of event clips (space permitting) stored on the camera’s internal memory. When the camera's internal memory is full, the oldest clips will be overwritten. 9 Check for camera firmware updates.
Camera Settings - Spotlight Outdoor Camera 7 1 3 2 4 5 6 1 2 Adjust the quality of the live video stream. If you find that the camera is taking awhile to start streaming (i.e., spinning wheel), this may be caused by the slow internet speed on your phone (poor cellular coverage) or limited home internet bandwidth (other video streaming activity running at the same time on your Wi-Fi network can result in congestion affecting your internet upload and download speeds).
Motion Settings - Spotlight Outdoor Camera 6 1 4 2 5 3 1 2 3 4 5 6 Select the motion sensitivity level to optimize motion detection recordings for your home environment. Higher sensitivity settings will detect movement further away from the camera. Use the lower settings to reduce detection range and minimize unwanted recordings. Selecting Off turns off motion detection completely. Receive alerts when the camera detects a person present in the motion event.
Appendix
Managing your App Recordings From the Recordings (Menu > Recordings) screen, select your device. Note: Only devices which you had previously used to capture video clips manually via the app's live view are listed. To view a recording, tap on the video thumbnail. To manage your recordings, tap Edit. Tap to deselect all recordings. Tap on a video thumbnail to select the recording. A red border surrounds the video thumbnail of the selected recording.
FAQs - General I have forgotten my Swann Security account password. How do I reset it? Tap the “Forgot Password” link on the Sign In screen of the Swann Security app and submit the email address that you used to create your account. You'll shortly receive an email with instructions on how to reset your account password. Can I access my devices with another phone? Yes. Just install the Swann Security app on your other phone and sign in using the same Swann Security account credentials.
FAQs - Alert Indoor Camera/Spotlight Outdoor Camera Can I use my camera without an internet connection? No, your camera requires a Wi-Fi network connection with internet access (minimum 512Kbps upload speed) so you can stream live video to your phone and manage the camera's settings. Why am I getting false motion events? Moving cars, passersby, direct sunlight or reflection may cause unwanted motion detection.
The content in this manual is for information purposes only and is subject to change without notice. While every effort is made to ensure that this manual is accurate and complete at the time of publication, no liability is assumed for any errors and omissions that may have occurred. For the latest version of this user manual, please visit: www.swann.com Google, Android, and Google Play are trademarks of Google Inc. © 2019 Swann Communications Swann Security Application Version: 1.7.
