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Firmware Upgrade FAQ
How do I find out if my camera has
the latest firmware?
To determine if your camera has the latest
firmware, start live video from your camera,
tap the gear icon at the top right, then go to
the camera's About tab and view the firmware
information shown.
• If “DEVICE UP-TO-DATE” is shown, this
means your camera currently has the most
current firmware installed.
• If “PLUG IN PLOWER TO UPDATE
SOFTWARE” is shown, this means a new
version of the firmware is available for
your camera. To update your camera, see
"Updating the Camera Firmware" on
page 32.
A "Failed to communicate with
camera. Please try again" popup
appears during the camera firmware
update process. What should I do?
Do not be concerned if you see this popup
message on the app. This may occur if you
try to stream your camera or if you remain on
the settings screen while the camera is being
updated. Simply close the popup and wait
for the app to notify you when the camera
firmware update is complete. You can also
check by observing the camera's IR LEDs—they
will stop blinking immediately after the new
firmware has been installed on the camera.
Do I have to update my camera in
order to continue using it?
No, the app will continue working with
your camera as usual, however, it is highly
recommended to update to the latest
firmware for camera improvements along with
functionality and feature enhancements.
Can I update all my cameras at once? You can only update your cameras one by
one. Simply return to the dashboard after
you've started the firmware update process
on your first camera and then follow the
same instructions to update your next camera
as described in "Updating the Camera
Firmware" on page 32.
Frequently Asked Questions