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Live & Playback Video FAQ
How do I watch videos in full screen? Turn your smartphone sideways. Make sure
your smartphone’s screen orientation is set to
auto-rotate or unlocked.
Why is my camera video in black and
white?
When there is not enough ambient light,
your camera’s night detection sensor will
automatically activate the built-in infrared LEDs
(you can see the visible faint red glow coming
from the LEDs), illuminating the area in front of
it, so that you can have a clear and proper view
of the scene. In night vision mode, the video
will appear in black and white.
Why does the video from my camera
installed outdoors look blurry in the
morning?
The camera lens has most likely fogged up
because of the cold temperature overnight.
Simply wipe dry the lens using a micro-fibre
cloth. To prevent any future issues, move the
camera to a covered area such as under eaves
or an overhang, or if you want your camera
to remain where it currently is, you could try
installing a makeshift canopy or dew shield to
protect the camera lens.
Why does it sometimes take longer
than usual for the app to load the
camera’s live stream or motion event
video clip?
Immediately after launching the app and
starting live video from your camera, there
may be some delay as the app attempts to
wake your camera and establish a connection.
Factors such as your internet connection
speed and the quality of your camera's Wi-
Fi connection can affect loading times.
Whether you use a Wi-Fi connection or cellular
connection when streaming can also make an
impact. As a general rule, streaming is usually
quicker on a smartphone that is connected
to the same Wi-Fi network as your camera.
When you stream using your smartphone's
cellular connection, loading times are often
reliant on the fluctuating nature of the mobile
coverage and signal reception, which if not
good enough at the time you want to start
streaming, can result in the video taking longer
time than usual to load.
When my camera’s live video is cut
off, the app takes a while to re-
establish the stream again. How do I
prevent this?
To ensure continuous live video streaming,
please turn o your smartphone’s screen lock
function or set a longer idle time before your
smartphone’s screen turns o.
Frequently Asked Questions