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Account FAQ
Can I access my SAFE by Swann
account from another smartphone?
Yes, you are able sign into your SAFE by Swann
account on any supported smartphone. As
long as you install the SAFE by Swann app on
the new device and it is supported by our app
you'll be able to sign in and view your cameras
as well as playback motion events.
Note: Make sure to sign out of the app before
switching back to your primary smartphone
device.
Can my camera be registered to
another SAFE by Swann account?
A camera can only be registered to a single
SAFE by Swann account. If you want to register
the camera to another account (for example,
you are giving the camera to a friend), you'll
first need to unpair the camera from the
account it is currently registered to.
Note: Unpairing the camera from your
account will also cancel any subscription and
permanently delete all of the camera's motion
event video clips. Make sure to download any
important video clips that you want to keep
before unpairing the camera.
To unpair the camera:
1. From the dashboard, tap the drawer icon to
open the menu.
2. Tap Camera Settings.
3. Tap the name of the camera that you want
to remove from your account.
4. Under the Settings tab, scroll all the way
down to the bottom, and tap the Unpair
Camera button.
5. Tap the Yes, Delete button to confirm.
Frequently Asked Questions