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I can't access my camera. The app is
showing my camera as “Offline”?
This could be due to one of the following
reasons:
• Your camera is not currently operational
because it is completely flat (out of battery)
or it has been turned off manually.
• There is a temporary connectivity issue
with your network which is causing your
camera to be unreachable. Try connecting
to your Wi-Fi network with another device
and check if it can access the internet.
- If other devices cannot connect to your
Wi-Fi network, there is most likely an issue
with your wireless connection. Try turning
your router/access point off and then on
again, wait a few minutes then check the
wireless connection.
- If other devices can connect to your Wi-Fi
network but not access the internet, there
is most likely an issue with your internet
connection, for example, there may be a
service outage at the moment—contact your
internet service provider for help.
- If other devices can connect to your Wi-Fi
network and access the internet, the issue is
most likely with your camera. Try restarting
your camera. Your camera may have failed
to reconnect and gone oine if your Wi-
Fi network was recently interrupted or
unavailable for a period of time. To learn how
to restart your camera, see "Restarting the
Camera" on page 35.
I've stopped receiving push
notifications from the app.
• Check that the SAFE by Swann app is
running in the background.
• Some versions of the Android operating
system automatically put apps to sleep
to conserve battery life when your
smartphone is not in use or when an
app hasn't been used for a few days. If
your smartphone utilizes this battery
optimization feature, you need to turn
off (or exclude) "battery optimization"
for the SAFE for Swann app so that you
don't miss any push notifications. See
your smartphone's manual for additional
information.
Troubleshooting