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The app is just showing "Please
wait..." on the camera tile after I've
finished pairing my camera.
Once you have finished the camera pairing
process, please wait a moment for your camera
to sync initial settings and configuration to the
cloud server. If, after 5 minutes of completing
the pairing setup, the camera tile still displays
"Please wait..." and live video doesn't load
when you tap the camera tile, try closing the
app completely and then restarting it. If this
doesn't resolve the issue, you most likely have
incorrectly entered the password for the Wi-Fi
network that you have chosen to connect your
camera to. You'll need start the pairing process
again:
1. Tap the drawer icon on the dashboard to
open the menu.
2. Tap Pair Camera and follow the on-
screen instructions. During the pairing
process, you'll be able to choose which
Wi-Fi network you want your camera to
be connected to. Wi-Fi network passwords
are case sensitive, so make sure that the
password is entered exactly as found on
your router or access point.
My camera’s live video keeps
showing a spinning circle or fails to
load. What should I do?
Go back to the dashboard and start live
video from the camera again. You may be
experiencing camera streaming problems
because of the following:
• Limited bandwidth on your internet
connection, for example, other video
streaming services running at the same
time on your network can cause congestion
slowing down the internet upload and
download speeds.
• Wireless interference from other electronic
devices and nearby networks.
• Slow Wi-Fi connection due to the camera
receiving a weak Wi-Fi signal, for example,
the camera is too far away from your router/
access point.
If the camera’s live video still doesn’t load,
try closing the app completely and then
restarting it before starting live video again.
Make sure your smartphone has good internet
connection.
Troubleshooting