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Troubleshooting
I forgot my account password.
How do I reset it?
Tap the “Forgot Password” link on the Sign In
screen of the SAFE by Swann app and submit
the email address that you used to create your
SAFE by Swann account. You'll shortly receive
an email with instructions on how to reset your
account password.
I am unable to find and connect
to my camera’s Wi-Fi network
(SwannCam_XX_XX) during pairing.
What should I do?
• If the "SwannCam_XX_XX" network is
not found, try refreshing the network
list. Turning the Wi-Fi setting on your
smartphone off and back on will also
refresh the network list.
• Check that your camera is in pairing mode.
When your camera is in pairing mode, the
LED indicator will be blinking blue slowly.
• If your camera is not in pairing mode
yet, simply press and hold the
Pair
button on the back of your camera for 5
seconds until the LED indicator turns blue.
When the LED indicator is blinking blue
slowly, your camera is in pairing mode
and its temporary Wi-Fi network named
“SwannCam_XX_XX” will be discoverable.
The app displays the following error
message “Unable to Connect to
Camera” during pairing.
What should I do?
Tap the Try Again button at the bottom of the
screen to attempt pairing your camera again.
If pairing is still unsuccessful, try the following:
1. Restart the pairing process and verify that
the Password (this is the password needed
to join your Wi-Fi network) for the selected
Network SSID (this is the Wi-Fi network
name broadcasted by your router) has been
entered correctly. Wi-Fi network passwords
are case sensitive, so make sure to enter the
password exactly as found on your router
or access point.
2. Make sure your smartphone is properly
connected to the camera’s Wi-Fi network
(SwannCam_XX_XX) by checking the Wi-
Fi settings of your smartphone. For some
smartphone models, you may need to
allow connection to the SwannCam-xxxx
network; check for any notification from
your smartphone.