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Frequently Asked Questions
Why do I hear audio feedback while
talking through the app?
This is not unusual and could occur for a number
of reasons depending on your environment
(for example, background noise, proximity
between your smartphone and the camera,
noise interference from other nearby electronic
devices, etc). If you hear audio feedback, try
plugging in your headset or earphones, or
lowering your smartphone’s speaker volume to
reduce the audio feedback.
How do I reconnect my camera if I’ve
changed my Wi-Fi network settings?
If you’ve recently changed your network settings
or installed a new wireless router, you’ll need
to reset your camera and set it up again. To
reset the camera, press the Reset button on the
camera for 10 seconds using the supplied reset
pin tool.
The app still detects the camera which
I’ve just removed from the Devices
screen. How do I completely delete it?
The camera remembers the wireless network
settings it has connected to, and will
automatically connect to the network when it
is powered. To completely delete the camera
from your Wi-Fi network and stop the app from
detecting it while your phone is connected to
the same network, simply reset the camera and
restore its factory default settings. To reset the
camera, press the Reset button on the camera for
10 seconds using the supplied reset pin tool.
How do I know if my camera has the
latest rmware?
To check if your camera has the latest rmware,
go to your camera’s settings in the app and,
under System, tap Upgrade.